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global_main.book.book Page 1 Tuesday, April 18, 2023 2:17 PM
OWNER'S MANUAL
WASHER AND DRYER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
FWY916*BTN1
MFL72012009
Rev.00_041823
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
www.lg.com

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Summary of Contents for LG FWY916 BTN1 Series

  • Page 1 This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. ENGLISH FWY916*BTN1 www.lg.com MFL72012009 Rev.00_041823 Copyright © 2023 LG Electronics Inc. All Rights Reserved.
  • Page 2: Table Of Contents

    Preparing the Wash Load ................26 Adding Detergents and Softeners ..............27 Programme Table ....................29 Drying Programme ..................35 Extra Options and Functions ................38 SMART FUNCTIONS LG ThinQ Application ..................41 Smart Diagnosis ....................43 MAINTENANCE Cleaning After Every Wash................45 Cleaning the Appliance Periodically ..............45 TROUBLESHOOTING...
  • Page 3 global_main.book.book Page 3 Tuesday, April 18, 2023 2:17 PM Before Calling for Service................49...
  • Page 4: Caring For The Environment

    global_main.book.book Page 4 Tuesday, April 18, 2023 2:17 PM CARING FOR THE ENVIRONMENT CARING FOR THE ENVIRONMENT Environmental and Economical Tips Energy and water consumption • Water consumption and energy usage can be affected by the weight of the load. To make the best use of your appliance, load the maximum amount of dry clothes for the particular programme.
  • Page 5 global_main.book.book Page 5 Tuesday, April 18, 2023 2:17 PM CARING FOR THE ENVIRONMENT Selecting Extra Options and Functions • Select the water temperature suitable for the type of load you are washing. Follow the garment fabric care labels for best results. •...
  • Page 6 • You can take your appliance either to the shop where you purchased the product, or contact your local government waste office for details of your nearest authorised WEEE collection point. For the most up to date information for your country, please see www.lg.com/global/recycling.
  • Page 7: Safety Instructions

    global_main.book.book Page 7 Tuesday, April 18, 2023 2:17 PM SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below.
  • Page 8 global_main.book.book Page 8 Tuesday, April 18, 2023 2:17 PM SAFETY INSTRUCTIONS appliance. Cleaning and user maintenance shall not be made by children without supervision. • Children of less than 3 years should be kept away unless continuously supervised. • If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • Page 9 global_main.book.book Page 9 Tuesday, April 18, 2023 2:17 PM SAFETY INSTRUCTIONS • Fabric softeners, or similar products, should be used as specified by the fabric softener instructions. • Remove all objects from pockets such as lighters and matches. • The appliance is not to be used if industrial chemicals have been used for cleaning.
  • Page 10 • Never reach into the appliance while it is operating. Wait until the drum has completely stopped. • Do not touch the door during a high temperature programme. • In case of a water leak from the appliance or flood, disconnect the power plug and contact the LG Electronics customer information centre.
  • Page 11 • Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket. • Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG...
  • Page 12 global_main.book.book Page 12 Tuesday, April 18, 2023 2:17 PM SAFETY INSTRUCTIONS Electronics customer information centre if you move and install the appliance in a different location. Disposal • Before discarding an old appliance, unplug it. Cut off the cable directly behind the appliance to prevent misuse. •...
  • Page 13: Installation Parts And Specifications

    global_main.book.book Page 13 Tuesday, April 18, 2023 2:17 PM INSTALLATION INSTALLATION Parts and Specifications NOTE • Appearance and specifications may change without notice to improve the quality of the appliance. Front View Rear View Control Panel Power Plug Detergent Dispenser Drawer Transit Bolts Drum Drain Hose...
  • Page 14 global_main.book.book Page 14 Tuesday, April 18, 2023 2:17 PM INSTALLATION Specifications Model FWY916*BTN1 Power Supply 220‒240 V~, 50 Hz Product Weight 70 kg Dimension(mm) D’’ D’ 1100...
  • Page 15 global_main.book.book Page 15 Tuesday, April 18, 2023 2:17 PM INSTALLATION Accessories Cold Supply Hose Anti–slip Sheets*1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap*1 *1 The included accessories vary depending on the model you purchased.
  • Page 16: Installation Place Requirements

    global_main.book.book Page 16 Tuesday, April 18, 2023 2:17 PM INSTALLATION Installation Place Index Clearance (mm) Requirements Before installing the appliance, check the following information to make sure that the appliance should be installed in a correct place. WARNING Installation Location •...
  • Page 17: Unpacking The Appliance

    INSTALLATION grounded/earthed in accordance with all local NOTE codes and ordinances. • You can purchase rubber cups (part No. 4620ER4002B) from the LG service centre. Unpacking the Appliance Lifting the Appliance Off the Ventilation Foam Base • Make sure that air circulation around the...
  • Page 18: Levelling The Appliance

    global_main.book.book Page 18 Tuesday, April 18, 2023 2:17 PM INSTALLATION Levelling the Appliance Starting with the bottom two transit bolts use the spanner (included) to fully loosen all Checking the Level transit bolts by turning them counterclockwise. When pushing down the edges of the top plate diagonally, the appliance should not move up and down at all (check both directions).
  • Page 19 • Do not install the washing machine on a plinth, Failure to do so may cause vibration or noise. stand or elevated surface unless it is manufactured by LG Electronics for use with this model. Using Anti-Slip Sheets This feature may vary depending on the model Check if the appliance is perfectly level using a purchased.
  • Page 20: Connecting The Water Supply Hose

    • Do not attach the adhesive side of anti- slip sheets to the feet of the appliance. NOTE • Additional anti-slip sheets are available at LG Electronics service centre. Connecting the Hose to the Water Tap Connecting Screw-Type Hose to Tap with Thread...
  • Page 21: Installing The Drain Hose

    global_main.book.book Page 21 Tuesday, April 18, 2023 2:17 PM INSTALLATION • Securing the drain hose correctly will protect the NOTE floor from damage due to water leakage. • After connecting the water inlet hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines.
  • Page 22: Operation Operation Overview

    global_main.book.book Page 22 Tuesday, April 18, 2023 2:17 PM OPERATION OPERATION Operation Overview Add cleaning products or detergent and softener. Using the Appliance • Add the proper amount of detergent to the detergent dispenser. If desired, add bleach Before the first wash, select the Cotton wash or fabric softener to the appropriate areas of programme and add a half amount of the the dispenser.
  • Page 23: Control Panel

    • This allows you to select an additional programmes and will light when selected. Remote Start With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • In order to use this function, refer to SMART FUNCTIONS.
  • Page 24 global_main.book.book Page 24 Tuesday, April 18, 2023 2:17 PM OPERATION Description Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme. • The current settings are shown in the display. •...
  • Page 25 global_main.book.book Page 25 Tuesday, April 18, 2023 2:17 PM OPERATION Description lights up when the beep is off. lights up when the Rinse+ option is activated. lights up when the Pre Wash option is activated. lights up when the appliance is connected to Wi-Fi network at home. lights up when the programme starts and the door is locked.
  • Page 26: Preparing The Wash Load

    global_main.book.book Page 26 Tuesday, April 18, 2023 2:17 PM OPERATION Preparing the Wash Load NOTE Sort the wash load for best washing results, and • For general information about the washing then prepare the clothes according to the symbols symbols on textile care labels, visit the Ginetex on their care labels.
  • Page 27: Adding Detergents And Softeners

    global_main.book.book Page 27 Tuesday, April 18, 2023 2:17 PM OPERATION Adding Detergents and NOTE Softeners • Do not let the detergent harden. Doing so may lead to blockages, poor rinse performance or Detergent Dosage odour. • Full load: According to manufacturer’s •...
  • Page 28 global_main.book.book Page 28 Tuesday, April 18, 2023 2:17 PM OPERATION • Be careful not to get a hand caught in the Open the door and put detergent tablets into drawer while closing. the drum before loading the clothes. • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.
  • Page 29: Programme Table

    global_main.book.book Page 29 Tuesday, April 18, 2023 2:17 PM OPERATION Programme Table Washing Programme AI Wash 40 ℃ (Cold to 60 ℃) Max. Load: 3 kg Description AI Wash provides the appropriate drum rotation actions after load sensing is completed. •...
  • Page 30 global_main.book.book Page 30 Tuesday, April 18, 2023 2:17 PM OPERATION Delicates 20 ℃ (Cold to 40 ℃) Max. Load: 3 kg Description Washes machine-washable lingerie, sheer and lacy clothes. Hand/Wool 30 ℃ (Cold to 40 ℃) Max. Load: 2 kg Description Washes hand-washable and machine-washable delicate clothes such as washable wool, lingerie, dresses etc.
  • Page 31 global_main.book.book Page 31 Tuesday, April 18, 2023 2:17 PM OPERATION NOTE • Rinse+ option can be selected for every washing programme in this table except the Dry Only programme. • Delay End and Add Item options can be selected for every washing programme in this table. Programme Steam Pre Wash...
  • Page 32 global_main.book.book Page 32 Tuesday, April 18, 2023 2:17 PM OPERATION Spin Speed Programme Default Available Easy Care 1400 rpm Allergy Care 1400 rpm Delicates 800 rpm Up to 800 rpm Hand/Wool 800 rpm Up to 800 rpm Speed 14 400 rpm Dry Only -/1000/1200/1400 rpm Wash+Dry...
  • Page 33 global_main.book.book Page 33 Tuesday, April 18, 2023 2:17 PM OPERATION Consumption Data Unit Description kg: Laundry load h:mm: Programme duration kWh: Energy consumption ℃: Maximum temperature inside the treated textile Litres: Water consumption rpm: Maximum spin speed %: Remaining moisture at the end of spinning phase. The higher is the spin speed, the higher is the noise and the lower is the remaining moisture.
  • Page 34 global_main.book.book Page 34 Tuesday, April 18, 2023 2:17 PM OPERATION NOTE • The test results depend on water pressure, water hardness, water inlet temperature, room temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply and chosen additional options.
  • Page 35: Drying Programme

    global_main.book.book Page 35 Tuesday, April 18, 2023 2:17 PM OPERATION Drying Programme Blankets and Duvets Check fabric care labels on blankets and duvets General Tips for Drying before using the drying programme. Some blankets and duvets may shrink by the heated air. Use the automatic programmes to dry most loads.
  • Page 36 global_main.book.book Page 36 Tuesday, April 18, 2023 2:17 PM OPERATION Time 30/60/120 minutes Press the Power button. Change the drying time according to the maximum load. • Fabric Type: Cotton, towels Select a wash programme. • Max. Load: 1 kg (30 minutes), 2 kg (60 minutes), 4 kg (120 minutes) Add detergent.
  • Page 37 global_main.book.book Page 37 Tuesday, April 18, 2023 2:17 PM OPERATION Press the Start/Pause button. NOTE • If you select the programme, you will be unable to select a dry programme. If this occurs, press the Power button twice to cycle the machine off and back on.
  • Page 38: Extra Options And Functions

    global_main.book.book Page 38 Tuesday, April 18, 2023 2:17 PM OPERATION Extra Options and Select a washing programme. Functions You can use the extra options and functions to Customize the washing programme (Temp., customize the programmes. Spin and Rinse+) as necessary. Customizing a Washing Programme Press the Start/Pause button.
  • Page 39 global_main.book.book Page 39 Tuesday, April 18, 2023 2:17 PM OPERATION Follow the next steps to use a special Select a washing programme. option. Press the Power button. Press the Start/Pause button. Select a washing programme. Press the Add Item button as necessary. Change the washing programme (Rinse+, Open the door after it unlocks itself and add or Temp.
  • Page 40 global_main.book.book Page 40 Tuesday, April 18, 2023 2:17 PM OPERATION Press and hold the Delay End and Add Item NOTE buttons at the same time for 3 seconds to • The delay time is the time to the end of the deactivate this function.
  • Page 41: Smart Functions

    Page 41 Tuesday, April 18, 2023 2:17 PM SMART FUNCTIONS SMART FUNCTIONS LG ThinQ Application notifications on a smartphone. The notifications are triggered even if the LG ThinQ application is off. The LG ThinQ application allows you to communicate with the appliance using a smartphone.
  • Page 42 Page 42 Tuesday, April 18, 2023 2:17 PM SMART FUNCTIONS • Smartphone user interface (UI) may vary Run the LG ThinQ application and sign in with depending on the mobile operating system (OS) your existing account or create an LG account and the manufacturer.
  • Page 43: Smart Diagnosis

    To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose Start a cycle from the LG ThinQ application on source code, and to access all referred license terms, copyright notices and other relevant your smartphone.
  • Page 44 Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
  • Page 45: Maintenance

    global_main.book.book Page 45 Tuesday, April 18, 2023 2:17 PM MAINTENANCE MAINTENANCE WARNING • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death. •...
  • Page 46 global_main.book.book Page 46 Tuesday, April 18, 2023 2:17 PM MAINTENANCE Cleaning the Water Inlet Filter Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue. The water inlet filter collects lime or any sediment that may be in water that is supplied to the •...
  • Page 47 global_main.book.book Page 47 Tuesday, April 18, 2023 2:17 PM MAINTENANCE Allow the water to cool before cleaning the drain Unscrew the drain pump filter slowly to drain pump filter. Open the door in an emergency or the remaining water and then proceed to perform an emergency water evacuation.
  • Page 48 global_main.book.book Page 48 Tuesday, April 18, 2023 2:17 PM MAINTENANCE check for build-up of cleaning products once or twice a month. Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops. • Then gently pull the drawer outward while pressing hard the disengage button.
  • Page 49: Troubleshooting

    Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.
  • Page 50 • Check and clean the drain filter. Door sensor malfunctions. dE dE1 dEz dE4 DOOR ERROR • Please call LG service centre. You can find your local LG service centre phone number in the warranty card. This is a control error. CONTROL ERROR •...
  • Page 51 global_main.book.book Page 51 Tuesday, April 18, 2023 2:17 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Thumping sound Heavy clothes may produce a thumping sound. This is usually normal. • If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes.
  • Page 52 global_main.book.book Page 52 Tuesday, April 18, 2023 2:17 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Door is open. operate. • Close the door and make sure that nothing is caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown.
  • Page 53 global_main.book.book Page 53 Tuesday, April 18, 2023 2:17 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Kinked drain hose. drain water. • Ensure that the drain hose is not kinked. Drain located higher than 1 m above the floor. •...
  • Page 54 global_main.book.book Page 54 Tuesday, April 18, 2023 2:17 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Staining Clothes were not properly sorted. • Always wash dark colours separately from light colours and whites to prevent discoloration. • Never wash heavily soiled items with lightly soiled items. Wrinkling Appliance is not unloaded promptly.
  • Page 55 • Find the Wi-Fi network connected to your smartphone and remove it, then not connected to the register your appliance on LG ThinQ. Wi-Fi network. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.
  • Page 56 Customer Care and Service Contact an LG Electronics customer information centre. • To find an LG Electronics authorised service personnel, visit our website at www.lg.com and follow the instructions found there. • Self-repair is not recommended as it could further damage the device and void the guarantee.
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