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7 Troubleshooting
7 Troubleshooting
Category
Problem
Performance
Remote response is
delayed or sluggish during
initial use.
Accessibility
Television is speaking
prompts out-loud.
Network
Slow Data Connection or
buffering.
Sound on
Television has no sound.
HDMI with
external devices
Power
No power
Remote control
Remote control buttons
are not functional.
microphone on the remote
control does not work.
(Google Assistant)
Tip
Your television is automatically,
•
downloading and installing the latest
applications, for the best user experience.
During this time, you may experience
•
a delayed response from your remote
control. Upon successful installation, your
remote control will operate normally.
To disable the talkback (text to speech) on
•
your television, press
remote control, navigate to settings icon in
the upper right corner of the home screen
and select accessibility, select talkback,
press OK to toggle between on or off.
Check the settings between your router
•
and ISP modem or gateway (if applicable).
Connect to a stable wireless connection
•
from home wireless or wired network.
The use of mobile hot spots or public
•
wireless connections is not recommended.
Please check to be sure the device is
•
connected to the HDMI 2 (ARC) input on
the TV.
Ensure that the AC outlet supplies the
•
proper voltage. Plug another electrical
appliance into the AC outlet to ensure that
the AC outlet operates normally.
If a power failure occurs, unplug the AC
•
power cord for 1 minute to allow the unit
to reset itself.
Re-insert or replace the AAA batteries with
•
their polarities (+/–) as indicated on the
remote control battery area.
To pair the remote control, refer to the
•
step "6 Connecting your devices " in the
previous page and see "How to connect to
your Bluetooth® devices".
To enable pairing mode, press
Assistant) and vol down (–) button on
your remote control simultaneously for 5
seconds.
9
x
(HOME) on your
(Google
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