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Sony VAIO VPCCA22FX Operating Instructions Manual

Recovery, backup and troubleshooting guide
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Download this manual See also: User Manual
VAIO online web site
http://www.sony-asia.com/support/vaio/ (English)
http://scs.sony.co.kr/ (Korean)
http://service.sony.com.tw/ (Traditional Chinese)
http://service.sony.com.cn/vaio/ (Simplified Chinese)
© 2010 Sony Corporation / Printed in China
4-174-715-11(1)
Personal Computer

Operating Instructions -

Recovery, Backup and

Troubleshooting Guide

Please create your recovery discs
immediately after setup.
Please read this manual carefully before using your
product. Keep this manual in a safe place.
101Q_RTG 4-174-715-11 (1)

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Summary of Contents for Sony VAIO VPCCA22FX

  • Page 1: Operating Instructions

    VAIO online web site http://www.sony-asia.com/support/vaio/ (English) http://scs.sony.co.kr/ (Korean) http://service.sony.com.tw/ (Traditional Chinese) http://service.sony.com.cn/vaio/ (Simplified Chinese) © 2010 Sony Corporation / Printed in China 4-174-715-11(1) Personal Computer Operating Instructions - Recovery, Backup and Troubleshooting Guide Please create your recovery discs immediately after setup.

  • Page 2: Table Of Contents

    RTG_GVD.book Page 2 Friday, October 9, 2009 4:26 PM Contents Finding what to do ... 3 Recovery and backup... 4 What is recovery and backup? ...4 Creating recovery discs...6 Recovering your computer ...8 Creating a hard disk partition ... 11 Backing up and restoring your data...

  • Page 3: Finding What To Do

    RTG_GVD.book Page 3 Friday, October 9, 2009 4:26 PM Finding what to do Before you get into trouble Create recovery discs 1 page 6 See the Troubleshooting or the VAIO online web site 1 page 25 If you are still in trouble Recover your computer 1 page 9 or page 10 Create a hard disk partition...

  • Page 4: Recovery And Backup

    RTG_GVD.book Page 4 Friday, October 9, 2009 4:26 PM Recovery and backup What is recovery and backup? Recovery What is recovery? Recovery is to restore your computer system to its factory default settings. There are two ways to recover your computer: recovering from the recovery discs and from a recovery partition.
  • Page 5 RTG_GVD.book Page 5 Friday, October 9, 2009 4:26 PM Backup What is a backup? A backup is to make a backup copy of your data stored on the built-in storage device (hard disk drive or solid state drive) and save it to another location. Depending on the purpose, there are several ways to back up your data.

  • Page 6: Creating Recovery Discs

    RTG_GVD.book Page 6 Friday, October 9, 2009 4:26 PM Creating recovery discs Notes on creating recovery discs ❑ Recovery discs are compatible only with the computer in which the discs are created. You cannot use the recovery discs for your computer with any other computer. ❑...

  • Page 7: To Create Recovery Discs

    RTG_GVD.book Page 7 Friday, October 9, 2009 4:26 PM To create recovery discs You can confirm the number of necessary discs and types of media you can use for recovery disc creation in the following step 6. You cannot use Blu-ray Disc™ media, DVD-RAM, CD-R, and CD-RW discs as recovery discs. Download and install the latest updates on your computer using the VAIO Update software.

  • Page 8: Recovering Your Computer

    RTG_GVD.book Page 8 Friday, October 9, 2009 4:26 PM Recovering your computer Before starting the recovery process What is a recovery partition? A recovery partition on the built-in storage device contains data for a system recovery and an application recovery. Normally, you cannot modify or delete data on this partition.
  • Page 9 RTG_GVD.book Page 9 Friday, October 9, 2009 4:26 PM Recovering your computer when you cannot start Windows If Windows does not start, you can recover your computer system from recovery discs or from a recovery partition. The recovery partition on the built-in storage device contains data for recovery. You can recover your computer system from the recovery partition faster than from recovery discs.
  • Page 10 RTG_GVD.book Page 10 Friday, October 9, 2009 4:26 PM Recovering your computer when you can start Windows You can recover your computer system by using VAIO Recovery Center if you can start Windows. Be sure to remove an optical disc from the optical disc drive before following the steps below. It may take some time to display the current status of the recovery procedure.

  • Page 11: Creating A Hard Disk Partition

    RTG_GVD.book Page 11 Friday, October 9, 2009 4:26 PM Creating a hard disk partition About a hard disk partition What is a hard disk partition? Hard disk partitioning is to divide storage space on the built-in storage device into multiple partitions. The computer has only one partition (C drive) with the default settings.* You can repartition the storage space into two drives, C and D, for example.
  • Page 12 RTG_GVD.book Page 12 Friday, October 9, 2009 4:26 PM To create a hard disk partition using the Windows feature The Windows feature allows you to create a partition without recovering your computer system. You cannot shrink the C drive smaller than indicated because the maximum volume of the C drive you can shrink is determined by the system.

  • Page 13: To Create A Partition In The Recovery Process

    RTG_GVD.book Page 13 Friday, October 9, 2009 4:26 PM To create a partition in the recovery process If you create a partition in the recovery process, all the data previously stored on a built-in storage device will be deleted. Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again.

  • Page 14: Backing Up And Restoring Your Data

    RTG_GVD.book Page 14 Friday, October 9, 2009 4:26 PM Backing up and restoring your data Backing up your data is extremely important. If you do not back up your data, you will lose various data stored on your built-in storage device, such as documents or pictures, due to unexpected events or computer viruses.
  • Page 15 RTG_GVD.book Page 15 Friday, October 9, 2009 4:26 PM Backup and restore option chart Option Use the following option Windows feature Rescue Data and VAIO Data Restore Tool Restore point Reinstall Programs or Drivers You need Windows You need to must be In operation Back up...
  • Page 16 RTG_GVD.book Page 16 Friday, October 9, 2009 4:26 PM Option A: Backing up and restoring your data using the Windows feature If your computer is not equipped with a built-in optical disc drive, you need an external hard disk drive or optical disc drive to back up your data or need to create a new partition by changing the size of the C drive.
  • Page 17 RTG_GVD.book Page 17 Friday, October 9, 2009 4:26 PM To restore your data from the backup copy Click Start, All Programs, and VAIO Recovery Center. Click Windows Backup and Restore and click Start. Click Select another backup to restore files from under Restore. If the User Account Control window appears, click Yes.
  • Page 18 RTG_GVD.book Page 18 Friday, October 9, 2009 4:26 PM Restoring the system image What is a system image? A system image is backup copy of everything on your computer including programs, system settings, and files on the computer. You can use a system image to restore your computer system.
  • Page 19 Windows hard disk drive encryption feature. ❑ Using this software does not guarantee to back up all the data on your built-in storage device. Sony assumes no liabilities for any loss of your data arising out of the backup process.
  • Page 20 RTG_GVD.book Page 20 Friday, October 9, 2009 4:26 PM The backup process automatically stops and your computer restarts if the process has not completed within 64 hours. To resume the process, follow the steps 1 to 3, click to select the Resume canceled process check box, and Next.
  • Page 21 RTG_GVD.book Page 21 Friday, October 9, 2009 4:26 PM Option C: Backing up and restoring your data using a restore point What is a restore point? ❑ A restore point is created automatically, for example when installing a software driver, and used to restore your computer system files to a previous state. Even though the restore point is created automatically, we recommend that you create the restore point manually before installing any software or software drivers on your computer, because your computer may become unstable or slow after installing...
  • Page 22 RTG_GVD.book Page 22 Friday, October 9, 2009 4:26 PM To restore system files using the restore point when you cannot start Windows Insert a recovery disc to the drive while your computer is on, turn off the computer, and turn on the computer again. If you are using an external optical disc drive (not supplied), press the F11 key several times when the VAIO logo appears after you restart the computer.
  • Page 23 RTG_GVD.book Page 23 Friday, October 9, 2009 4:26 PM Option D: Restoring the preinstalled software/drivers When the preinstalled software or software drivers do not work normally, use the Reinstall Programs or Drivers program to restore them to the factory default settings.

  • Page 24: Erasing All Of Your Data On Your Built-In Storage Device

    RTG_GVD.book Page 24 Friday, October 9, 2009 4:26 PM Erasing all of your data on your built-in storage device It is strongly recommended that you erase all the data on your built-in storage device before you dispose of your computer or give it to others. Use the Wipe and Erase Data software to erase your data.

  • Page 25: Troubleshooting

    Troubleshooting If you have any problem operating your computer, try these suggestions before contacting VAIO Helpdesk or your local Sony dealer directly. ❑ Read the following information about solving common problems. ❑ See the Troubleshooting section on the on-screen Hardware Guide.
  • Page 26 RTG_GVD.book Page 26 Friday, October 9, 2009 4:26 PM I cannot complete the recovery process ❑ If there is any unnecessary external device connected to your computer, disconnect it. ❑ If you receive error messages while recovering your computer system, try these suggestions below: If you are recovering your computer system from the recovery discs, check the discs for dirt or damage.

  • Page 27: Troubleshooting For Common Problems

    ❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony power cord or AC adapter. For your safety, use only the genuine Sony rechargeable battery pack* and power cord or AC adapter, which are supplied by Sony for your VAIO computer.
  • Page 28 RTG_GVD.book Page 28 Friday, October 9, 2009 4:26 PM My computer or software does not respond ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer.
  • Page 29 RTG_GVD.book Page 29 Friday, October 9, 2009 4:26 PM Windows does not accept my password and returns a message, Enter Onetime Password If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off.

  • Page 30: Quick Reference

    RTG_GVD.book Page 30 Friday, October 9, 2009 4:26 PM Quick reference What to do in case your computer does not work If Windows starts Download and install the latest updates. Create your recovery discs if you have not yet created them (see page 6). Back up your valuable files (see page 16).

  • Page 31: If Windows Does Not Start

    RTG_GVD.book Page 31 Friday, October 9, 2009 4:26 PM If Windows does not start Try any of the following: ❑ Restore system files from the latest restore point (see page 21). ❑ Restore your system image if you have created a system image backup (see page 18).

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