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It is unlikely that both the HDD and the motherboard are defective.
Avoid replacing both to solve one problem.
If troubleshooting strategies do not solve the problem, and you suspect either the HDD or the motherboard is at fault, use the
following order to troubleshoot- replace the storage device, install system software, and then check to see if the problem persists.
If it does, perform other procedures, such as replacing the motherboard (see
For information about installing system software, see
● Proper handling
IMPORTANT:
Improper handling can damage the storage device. Handle the storage device with extreme care.
• Use standard ESD precautions when grounding yourself and the imagePRESS Server.
• Keep magnets and magnetic-sensitive objects away from the storage device.
• Do not remove the screws on top of the storage device. Loosening these screws voids the warranty.
• Never drop, jar, bump, or put excessive pressure on the storage device.
• Handle the storage device by the sides and avoid touching the printed circuit boards.
• Allow the storage device to reach room temperature before installation.
Storage device problems may be caused by the following:
• Loose connections
• Faulty data or power cable
• Faulty storage device (bad sectors, read/write errors, or physical damage)
CAUTION:
Make sure that you attach an ESD grounding wrist strap and follow standard ESD precautions before handling
imagePRESS Server components.
If you are replacing a storage device with a new one, you must have the following:
• The appropriate system software and documentation for the imagePRESS Server you are servicing.
• A compatible version of the user software for the networked computers that will be printing to theimagePRESS Server.
● Remove the storage device
1. If you are replacing the storage device with a new storage device, allow the site administrator the opportunity to
print the Job Log and save any custom simulation and output profiles. If possible, print the following:
• Configuration pages: Provide records of any installed options and the customer's current Setup configuration.
• Font List: Lists the fonts currently on the storage device. Along with the fonts provided, the customer may have installed
additional fonts.
For information about how to print the Configuration page and Font List, see Configuration and Setup, which is part of the
user documentation set.
2. Access and open the imagePRESS Server.
3. Remove the power cable from the storage device.
4. Remove the data cable from the storage device by pulling the connector (not the cable) straight out from the HDD.
5. Remove the two screws that secure the storage device assembly to the chassis (see Figure 22).
Set aside the screws so that you can replace them later.
"Remove the motherboard" on page
"Installing system software" on page
(See"Accessing the imagePRESS Server" on page
40
3. REPLACING PARTS
27).
46.
18)
- Quick Links:
- About the Imagepress Server
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Table of Contents
Troubleshooting
