Canon imageRUNNER ADVANCE DX 8700 Series Service Manual
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Canon imageRUNNER ADVANCE DX 8700 Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX 8700 Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon Partner Portal Website: https://www.partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX 8705i, imageRUNNER ADVANCE DX 8795i, and imageRUNNER ADVANCE DX 8786i.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Contents Introduction ............................1 A. Overview ............................1 B. Features ............................3 1. Unified Firmware Platform ......................3 2. imageRUNNER ADVANCE DX Series Platform improvements ..........3 C. Configuration ............................ 4 D. Estimated Performance Standard ....................11 E.
  • Page 5 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide IV. Document Storage Capabilities ....................... 21 A. Mail Box ............................21 B. Network ............................21 C. Memory Media ..........................22 D. Advanced Box ..........................22 Security Features and Options ......................23 A. Authentication and Usage Management ..................23 1.
  • Page 6 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide C. Print/Output Management Software ....................37 1. Direct Print & Scan for Mobile ....................37 2. uniFLOW ........................... 37 3. uniFLOW Online ........................37 4. uniFLOW Online Express ......................37 5. AA-PRINT (Advanced Anywhere Print) ..................38 6.
  • Page 7 XI. Appendix ............................84 A. Registered Paper Types and Weight ..................... 84 B. Specifications ..........................85 C. Canon imageRUNNER ADVANCE DX 8705i/8595i/8586i SERIES LIMITED WARRANTY ..111 D. GPR-37/38 Drum Unit Limited Warranty ..................112 E. List of Tables ..........................113 F.

  • Page 8: Introduction

    ADVANCE DX 8705i, imageRUNNER ADVANCE DX 8795i, and the Canon imageRUNNER ADVANCE DX 8786i. The imageRUNNER ADVANCE DX 8700 Series is a family of high-speed, high- performance black-and-white digital imaging devices. The imageRUNNER ADVANCE DX platform features enhancements focused on Workflow...
  • Page 9 - Digital Signature PDF (Device and User Signature) - IPsec - SMB 3.0 - TLS 1.3 The imageRUNNER ADVANCE DX 8700 Series includes the UFP (Unified • Firmware Platform), which provides a common firmware base for the imageRUNNER ADVANCE DX devices and imageRUNNER ADVANCE.

  • Page 10: Features

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Features 1. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base for the imageRUNNER ADVANCE DX devices and imageRUNNER ADVANCE Third Generation devices. This makes it possible to unify development, and reflect the same functions in all supported devices.

  • Page 11: Configuration

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Configuration Note: All Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealers Price List on the Partner Portal Website (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 12 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 2 – imageRUNNER ADVANCE DX 8700 Series Finishing Accessories Item Item Number Staple Finisher-X1 0099C002AA Booklet Finisher-X1 0100C002AA Staple Finisher-W1 PRO 0117C002AB Booklet Finisher-W1 PRO 0118C002AB Inner Booklet Trimmer-A1 (for Booklet Finisher-X1)
  • Page 13 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 3 – imageRUNNER ADVANCE DX 8786i Only Finishing Accessories Item Item Number Staple Finisher-AC1 7, 17 3235C001BA Booklet Finisher-AC1 3236C001AA 7, 17 2/3 Hole Puncher Unit-A1 0126C001AA Finisher Jogger Kit-A1 3237C001AA Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
  • Page 14 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 4 – Hardware Accessories Continued Item Item Number Copy Control Interface Kit-A1 3726B001AA Convenience Stapler-C1 3806V864 Universal Keyboard Stand-A2 3954V774 Card Reader Assembly for Universal Keyboard Stand 2212V478 imageRUNNER ADVANCE DX Series Control Panel Protective Film (10 pack)
  • Page 15 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 6 – System Connectivity Accessories imagePASS Item Item Number imagePASS-Y3 V1.1 4101C002AA OS upgrade kit for Y3 5727B025AA Fiery Compose 2351B008AA Fiery Impose 6596A047AA Fiery Impose and Compose 6596A048AA Fiery imageViewer...
  • Page 16 Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years. mxHero can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least one Systems Engineer from the Dealership has completed the mxHero Training course, and passed the certification test.
  • Page 17 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 8 – Supplies and Consumables Supplies and Consumables Item Item Number Staple Cartridge-X1 (for Staple Finisher-AC1 & Booklet Finisher-AC1) 0146C001AA Staple Cartridge-Y1 (for Booklet Finisher-AC1) 0148C001AA Staple-N1 (for Staple Finisher-X1, Booklet Finisher-X1, Staple Finisher-W1 PRO or...

  • Page 18: Estimated Performance Standard

    • The use of recommended media • The use of Genuine Canon service and consumable parts • The actual performance of the machine may vary, based on customer usage factors, the physical environment in which the machine is installed, the types of jobs performed, and the types of media used.

  • Page 19: Optimum Performance Range And Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Optimum Performance Range and Monthly Copy/Print Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high level of performance and print/copy quality.

  • Page 20: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Hardware Accessory Options Canon-Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE DX 8700 Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-H2 •...

  • Page 21: Numeric Keypad-A1

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Numeric Keypad-A1 The Numeric Keypad enables the end user to use hard keys instead of the • equivalent soft key buttons available on the User Interface. The Voice Guidance Kit and Voice Operation Kit options requires the •...

  • Page 22: Puncher Unit-Bs1

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Puncher Unit-BS1 Inner puncher provides 2-hole and 3-hole punch capabilities for either the • Staple Finisher-W1 PRO or Saddle Finisher-W1 PRO. Supports 2-hole punch for LGL and LTRR paper. • Supports 3-hole punch for 11" x 17", LTR and EXEC.

  • Page 23: Paper Folding Unit-J1

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Paper Folding Unit-J1 Provides support to Z-fold, Inner C-fold, Outer C-fold, and Half-fold • documents up to 28 lb bond (105 g/m Supports paper sizes up to 11” x 17”. • Requires the Staple Finisher-X1, Booklet Finisher-X1, Staple Finisher-W1 •...
  • Page 24 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Figure 1 – Hardware Configuration Chart imageRUNNER ADVANCE DX 8700 Series Service Guide March 2023 Revision 7 Page 17...

  • Page 25: System Features And Options

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE DX 8700 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. imagePASS-Y3 V1.1 •...

  • Page 26: Universal Send

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Universal Send The Universal Send features are available as a standard with the main engine. 1. Universal Send Trace & Smooth PDF • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files.

  • Page 27: Remote Fax Kit-A1

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide 5. Remote Fax Kit-A1 • The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE DX device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE DX Device (the fax server) to send and receive fax documents via the server.

  • Page 28: Document Storage Capabilities

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide IV. Document Storage Capabilities The imageRUNNER ADVANCE DX 8700 Series machines offer methods to store and access scanned documents and files via built-in storage and external storage. Mail Box • Network •...

  • Page 29: Memory Media

    USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format. Users can also print files stored in the memory media from an imageRUNNER ADVANCE DX 8700 Series machine at any time with the desired print settings.

  • Page 30: Security Features And Options

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Security Features and Options The imageRUNNER ADVANCE DX 8700 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imageRUNNER ADVANCE DX 8700 with the imagePASS...

  • Page 31: Card Reader Solutions

    Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the...

  • Page 32: Uniflow Online Express

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers which have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW...

  • Page 33: Data Management And Security

    • Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.

  • Page 34: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 35: Hdd Data Erase

    ADVANCE models that aids in safeguarding information and supporting security compliance. The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD data on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on-demand overwriting.

  • Page 36: Document Security

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Document Security The imageRUNNER ADVANCE DX 8700 Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 37: Ir-Adv Security Kit-Ag1 For Ieee 2600 Common Criteria Certification

    4. iR-ADV Security Kit-AG1 for IEEE 2600 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit-AG1 certifies that the imageRUNNER ADVANCE DX 8700 Series complies with IEEE standard 2600 . IEEE 2600 is a standard to protect hardcopy devices in a...

  • Page 38: Network Security

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Network Security The imageRUNNER ADVANCE DX 8700 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control.

  • Page 39: Device Security

    Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management function, and can be copied to multiple devices. Refer to the imageRUNNER ADVANCE DX 8700 Series Service Manual for more details 2. Restrict Service Representative Access Function...

  • Page 40: Verify System At Startup

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.

  • Page 41: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 42: Therefore

    Therefore includes tools for keyword dictionary searching, configuration of security and permissions, and primary and backup storage. Therefore also supports document scanning with Canon multi-functional devices with its Therefore MFP Application, as well as with scanners that have ISIS/TWAIN drivers. Users may connect to Therefore by way of the Internet, or with Therefore Web Access and Mobile Access to manage documents wherever they are.

  • Page 43: Scan Management Software

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Scan Management Software 1. Authorized Send Authorized Send is a MEAP application, which enables walk-up users to distribute documents quickly and securely. Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols.

  • Page 44: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Print/Output Management Software 1. Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE DX Device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.

  • Page 45: Aa-Print (Advanced Anywhere Print)

    7. Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality. The Canon Mobile Print app is available for a free download on the Apple iPhone and iPad devices, or Android smartphones and tablets, and supports a wide variety of Canon devices.

  • Page 46: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Device Security and Management Software 1. AA-PROX (Advanced Authentication – Proximity Card) The AA-PROX solution (No longer available for purchase) is a login platform that authenticates walk-up end-users to the machine via a registered proximity card or by entering a user name and password.

  • Page 47: Imageware Enterprise Management Console

    Web services and HTML protocols. 9. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of devices,...

  • Page 48: Business Workflow Software

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Business Workflow Software 1. Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.

  • Page 49: Dealer Sales/Service Authorization And Educational Training

    DX 8700 Series a dealership must have at least two (2) technicians who have successfully completed at least one (1) of the learning paths below. The learning path for the imageRUNNER ADVANCE DX 8700 Series Devices has been designed to build the knowledge and skills of your support professionals that will affect your customers in the most positive manner, both in the support of the product and the solutions you offer.

  • Page 50: Foundational Prerequisites

    Foundational Prerequisites Prior to taking the imageRUNNER ADVANCE DX 8700 Blended Training program, technicians must successfully complete Canon’s Foundational Training Program which includes online and blended programs. See the Canon U.S.A.’s e-Support Center Website Service Training Solutions site for offerings.

  • Page 51: Uniflow Online And Uniflow Online Express Training Courses

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 15 – Data Backup Service Training...

  • Page 52: Multi Function Professional Puncher-A1/B1 Training

    1-Day Classroom Course Course Names and Course Codes are subject to change without notice. Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon USA e-Support Center Website. Certification maps on the e-Support Center Website provide easy access to the training.

  • Page 53: Service Materials

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Service Materials The materials required for the imageRUNNER ADVANCE DX 8700 Series Training Program are listed in the table below. Table 18 – Service Materials Model Item Location e-Learning Training Program Conducted online...

  • Page 54: Servicing Notes

    ADVANCE DX 8700 Series Service Guide VIII. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE DX Devices. The imageRUNNER ADVANCE DX 8700 Main Unit requires a dedicated single phase 120V/20A NEMA 5-20R receptacle for proper operation Table 19 –...
  • Page 55 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Figure 2 – Power and Plug Requirements imageRUNNER ADVANCE DX 8700 Series Service Guide March 2023 Revision 7 Page 48...
  • Page 56 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 20 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE C8700 Series 120V / 20A outlet NEMA 5-20 Staple Finisher-AC1 Booklet Finisher-AC1...

  • Page 57: Installation Weight & Dimensions

    ADVANCE DX 8700 Series Service Guide Installation Weight & Dimensions The imageRUNNER ADVANCE DX 8700 Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 58 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 22 – Weight Approximate Component Weight Main Unit with the Upright Control Panel (Toner bottle excluded) 529 lb 240 kg Main Unit without the Upright Control Panel (Toner bottle excluded) 520 lb...

  • Page 59: Installation Space Requirements

    ADVANCE DX 8700 Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE DX 8700 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration, including the opening of the main unit and accessory doors.
  • Page 60 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 24 – Installation Space – Main Unit with Finishing and Paper Feed Options Main Unit with the Booklet Trimmer-F1 /-G1, Booklet Finisher-W1 PRO, Paper Folding Unit-J1, Multi Function Professional Puncher-B1, Document Insertion Unit-N1, POD Deck Lite-C1, and Upright Control Panel Booklet Trimmer-F1 no longer available.

  • Page 61: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 62 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 25 – Estimated Installation Times Continued Estimated Installation Times Estimated Description Total Time Flat Control Panel Unit 13 minutes Copy Card Reader-F1 Upright Control Panel Unit 9 minutes Copy Card Reader Attachment-A4...

  • Page 63: Recommended System Engineer Requirements

    5. Scanning It is also important that the SE have computer skills and working knowledge in Remote Support Tools – (WebEx, TeamViewer, Windows RDC) The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+/Network +/Security + 2. Microsoft Certified 3.

  • Page 64: Canon Remote Services

    ADVANCE DX 8700 Series Service Guide Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and...

  • Page 65: Optional Integration Applications

    ADVANCE DX 8700 Series Service Guide b. Canon Data Collection Agent The Canon Data Collection Agent (CDCA) is a standalone application that enables remote monitoring of up to 1,000 printers and multifunction devices on the network including third-party devices using the standard printer MIB (Management Information Base) for MIB-compliant products.

  • Page 66: Device Management Tool

    The Dealer Dashboard includes an option to send regular reports via e-mail to specified users. For more information, refer to the Remote Services page on the Canon USA’s e-Support Center Website. imageRUNNER ADVANCE DX 8700 Series Service Guide March 2023...

  • Page 67: Content Delivery System

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide 6. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.

  • Page 68: Remote Operator's Software Kit

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.

  • Page 69: Device Configuration Management

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.

  • Page 70: Data Backup Service

    Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE third Generation device user mode...

  • Page 71: Firmware Upgrade

    ADVANCE DX Device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE DX Devices with the imagePASS Server attached. Refer to the...

  • Page 72: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide LMS (License Management System) To activate optional software programs and features preinstalled on the imageRUNNER ADVANCE DX Device, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 73: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 74: Consumables

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 75: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 76 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 28 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Pressure Roller Unit FM4-3158-000 600,000 pages Pressure Roller Static FE2-3452-000 600,000 pages Eliminator Pressure Roller Static FE2-3453-000...
  • Page 77 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 30 – Paper Deck Unit-E1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Deck pickup roller FL0-4500-000 1,000,000 sheets Deck feed roller FC0-9450-000 1,000,000 sheets Deck separation roller FC0-9631-000 1,000,000 sheets Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
  • Page 78 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 33 – Booklet Finisher-X1 / Staple Finisher-X1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Shutter Torque Limiter 1,000,000 times Tray-1 Torque Limiter FC9-3559-000 200,000 times Tray-2 Torque Limiter 200,000 times...
  • Page 79 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 35 – Inner Booklet Trimmer-A1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Cutter Unit FM4-0227-000 120,000 sheets Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.

  • Page 80: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.

  • Page 81: Periodic Maintenance

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 82 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 40 – Periodic Maintenance Items Continued Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Scanner Sensor (Pickup Clean when replacing the 500,000 pages Clean Assembly) Separation Roller. Scanner Sensor (Feeding...

  • Page 83: Soft Counter

    ADVANCE DX 8700 Series Service Guide Soft Counter The imageRUNNER ADVANCE DX 8700 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 84: Meap Counter

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 85: Toner Bottle Counter

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.

  • Page 86: Limited Warranty Support

    The Flat-Rate Program provides a flat-rate credit to Canon USA’s • full-line dealers as compensation for warranty expenses that they may incur. Canon USA Authorized Parts Repair Facilities that repair circuit boards for • various Canon products. The e-Tag, an electronic limited warranty claim form, that is completed •...

  • Page 87: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imageRUNNER ADVANCE DX 8700 Series Service Guide...

  • Page 88: Product Technical Support Offerings

    Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 7 –...
  • Page 89 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Figure 4 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX 8700 Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...

  • Page 90: Internet Support

    ADVANCE DX 8700 Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. To access e-Support, go to the Canon USA’s e-Support Center Website.

  • Page 91: Appendix

    Postcard 70 lb cover (190 g/m Note: Clear Film can be displayed as a paper type via a Service Mode Setting. See the imageRUNNER ADVANCE DX 8700 Series Service Manual. IMPORTANT Clear Film image quality is not guaranteed. You can use 100% recycled paper.

  • Page 92: Specifications

    Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 46 – imageRUNNER ADVANCE DX 8700 Specifications Specification Item imageRUNNER ADVANCE DX 8705i 8795i 8786i...
  • Page 93 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 58 – imageRUNNER ADVANCE DX 8700 Specifications Continued Specification Item imageRUNNER ADVANCE DX 8705i 8795i 8786i Paper decks:1, 2 (Left/Right) 1,500 sheets (20 lb bond (80 g/m²)) x 2 1,560 sheets (20 lb bond (75 g/m²)) x 2 1,700 sheets (17 lb bond (64 g/m²)) x 2...
  • Page 94 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 58 – imageRUNNER ADVANCE DX 8700 Specifications Continued Specification Item imageRUNNER ADVANCE DX 8705i 8795i 8786i Without the upright control panel 26 3/8" x 30 3/8" x 46 5/8" (670 mm x 770 mm x 1,185 mm)
  • Page 95 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 48 – Feeder Specifications Item Specifications Original Feeding Automatic Document Feeder Mechanism Size Maximum: 12" x 17" (304.8 x 431.8 mm) * Minimum: 2 3/4" x 5 1/2" (70.0 mm x 139.7 mm) Long Original: 17"...
  • Page 96 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 49 – POD Deck Lite-C1 Specifications Item Specification 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, Paper Sizes STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 97 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 52 – Paper Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LGL, LTRR Half Fold: LTRR Weight Paper Size/Weight/Type...
  • Page 98 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 54 – Paper Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LGL, LTRR Half Fold: LTRR Weight Paper Size/Weight/Type...
  • Page 99 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 55 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 100 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 67 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Continued Item Specifications No Collating/Collate/Group mode (Cascade-Load mode) * • LTR: 2,500 sheets (or 12 3/4" (325 mm) in height) No Collating/Collate/Group mode (Random-Load mode) * •...
  • Page 101 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 67 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Continued Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTRR and Custom Size (7 3/4" x 11" to 13" x 18" (195.0 mm x 270.0 mm to 330.2 mm x 457.2 mm))
  • Page 102 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 56 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 103 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 68 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Z-Fold mode (when the Document Insertion / Folding Unit-K1 is attached) • 11" x 17": 30 sheets • LGL and LTRR: 10 sheets...
  • Page 104 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 68 – Booklet Finisher AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Size 12" x 18" (305 mm x 457 mm), 11" x 17", LGL, LTRR, A3, B4, A4R, and Custom Size (7 3/4" x 10 5/8" to 12" x 18" (195.0 mm x 270.0 mm to 304.8 mm x 457.2 mm))
  • Page 105 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 57 – Booklet Finisher-W1 PRO and Staple Finisher-W1 PRO Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 106 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 69 – Booklet Finisher-W1 PRO and Staple Finisher-W1 PRO Specifications Continued Item Specifications LTR and EXEC (Coated paper: 15 sheets (29 lb bond to 74 lb cover (106 g/m² to 200 g/m²)) or 1/2" (11 mm) in height or less) 100 sheets (14 lb bond to 20 lb bond (52 g/m²...
  • Page 107 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 69 – Booklet Finisher-W1 PRO and Staple Finisher-W1 PRO Specifications Continued Item Specifications Power Source/ 120 V - 240 V, 50/60 Hz, 8 A Maximum Power 500 W or less Consumption Approximately 31 1/2"...
  • Page 108 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 58 – Multi Function Professional Puncher-B1 Item Specification Loose Leaf (3/5-hole) Velo Bind (11-hole) Plastic Comb (19-hole) Twin Loop (21/32-hole) Die Sets (optional) Color Coil (44-hole) High Durability Color Coil (44-hole)
  • Page 109 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 59 – Booklet Trimmer-F1/-G1 Specifications Item Specification Availability Booklet Trimmer-F1 no longer available Supported Finisher Booklet Finisher W1 PRO LTRR, 11”x17”, LGL, 12”x18”, 13”x19”, and Custom size up to 13.0" x Paper Size 19.2"...
  • Page 110 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 60 – Copy Card Reader-F1 Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Face up Direction Store/Replay Replay Power Source From the main unit Dimensions 3 1/2"...
  • Page 111 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 62 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows • Internet Explorer 11 • Microsoft Edge System requirements for • Google Chrome the Remote UI Mac OS •...
  • Page 112 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 74 – System Environment Continued Item Specifications SMB server • Windows Server 2012 • Windows Server 2016 Windows servers allowed • Windows Server 2019 for accessing WebDAV server • Windows Server 2012: Internet Information Services 8.0 •...
  • Page 113 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 63 – Send Function (Push Scan) Item Specifications Type Color Scanner Maximum Original Depends on copy specifications Scanning Size 100x100 dpi, 150x150 dpi, 200x100 dpi (Normal), 200x200 dpi (Fine), Resolution for Scan...
  • Page 114 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 65 – Send Function (Internet/Intranet Fax) Item Specifications Internet FAX SMTP (send*)/POP3 (receive**) Intranet FAX SMTP (send/receive*) Communication Protocol * Supports SMTP authentication and encrypted communication (TLS) during SMTP send/receive ** Supports APOP/POP before SMTP and encrypted communication (TLS) during POP RX Simple mode, Full mode (ITU-T T.37 and W-NET FAX compliant, color...
  • Page 115 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 68 – Printer Settings Item Specifications Type Internal Print Size Depends on copy specifications Print Speed Depends on copy specifications UFR II: 600 dpi x 600 dpi, 1200 dpi x 1200 dpi...
  • Page 116 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 69 – Advanced Box Functions Item Specifications Standard: 16 GB Storage Capacity Maximum: 480 GB (optional) Maximum Path Length 256 characters Maximum Number of Files a Single Directory 1,000 (including folders)
  • Page 117 Canon imageRUNNER ADVANCE DX 8700 Series Service Guide Table 71 – ImagePASS-Y3 V1.1 Item Specifications Platform NX One Code Base (System) FS350 Pro Windows 10 IoT Enterprise 2019 LTSB Intel Pentium G4400, 3.3GHz Standard Memory 8 GB (4 GB x 2) DDR4-2133MHz Hard Disk Drive 500 GB SATA, 2.5 inch...

  • Page 118: Canon Imagerunner Advance Dx 8705I/8595I/8586I Series Limited Warranty

    Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 119: Gpr-37/38 Drum Unit Limited Warranty

    Following the expiration of the 30-day Warranty Period and continuing for a period of one-year after delivery to the original purchaser of the Drum or use of it to make a maximum of 2,000,000 prints or copies,(or a combination of both) whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward the purchase of a replacement Drum if the Drum fails to operate...

  • Page 120: List Of Tables

    List of Tables Table 1 – Main Engine ....................... 4 Table 2 – imageRUNNER ADVANCE DX 8700 Series Finishing Accessories ......5 Table 3 – imageRUNNER ADVANCE DX 8786i Only Finishing Accessories ......6 Table 4 – Hardware Accessories ....................6 Table 5 –...

  • Page 121: List Of Figures

    Figure 1 – Hardware Configuration Chart ................17 Figure 2 – Power and Plug Requirements ................48 Figure 3 – License Management System ................65 Figure 4 – Canon USA Support Escalation Flow Chart ............82 imageRUNNER ADVANCE DX 8700 Series Service Guide March 2023...

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