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42
en | Troubleshooting
Problem
No Network Connection.
Camera does not operate at all, or
does not operate as expected, after
being subjected to extreme low
temperatures (below -40 ° (-40 °F)).
2023-02 | V01 |
Questions to Ask/Actions to Resolve the Problem
If Ethernet output is used:
- If using an NDA-7100-PENF or NDA-7100-PIPEF
mount, check that an SFP module isn't plugged into
the mount since that will disable Ethernet even if a
fiber optic cable isn't connected to it.
- Check all network connections including any
connections through Ethernet couplers.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
- Check the LINK and transmission LEDs on any
Ethernet switch used.
If O.K., then:
- If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
- Try to power off then power on the camera.
- Trying pressing the Factory Default button.
If Fiber optic output is used with NDA-7100-PIPEF
or NDA-7100-PENF:
- Check that a BOSCH 100Mbps SFP module isn't
being used since it is not supported.
- Check that the SFP module supports 1.25Gbps.
- Check compatibility between the SFP modules on
both sides of the fiber optic, to the fiber optic cable
type, and to the media converter.
- Check that the fiber optic cable is plugged into the
SFP module on both sides of the network.
- Check that the fiber optic cable is not damaged and
is terminated properly.
- Check that there is a fiber link on the media
converter.
- Ensure that the fiber optic cable distance specified
by the SFP modules used hasn't been exceeded.
- Cycle the camera's power off and on.
- Cycle the media converters power off and on.
- The AUTODOME cold start temperature is -35°C
(-31°F). If it is colder than this outside, then warm-up
the camera inside at a temperature of -35°C (-31°F)
or higher and while it is still warm install it outside
and power it up.
-If the temperature is -35°C (-31°F) or warmer, then
allow the camera to warm up. The camera requires a
60-minute warm-up prior to PTZ operations.
- If camera does not operate after this warm-up
period, then reset the camera. In the URL line of your
web browser, type "/reset" at the end of the IP
address of the camera.
Installation Manual
AUTODOME 7100i│AUTODOME 7100i IR
Bosch Security Systems
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