Table of Contents
Advertisement
Cause
The failed print job is still
in your computer's print
queue.
Your Brother machine is
not connected to the
wireless network.
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
drivers (Windows) and the Brother software and reinstall the latest version of both.
I Want to Check that My Network Devices are Working Correctly
Check
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Action
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
•
Mac
Check your network devices using the ping command. For more
information on how to confirm your network settings, see Related
Information:Check Network Devices Using the Ping Command.
•
If the failed print job is still in your computer's print queue, delete it.
•
Otherwise, double-click the printer icon in the following folder and
cancel all documents:
-
Windows 10, Windows Server 2016, and Windows Server 2019
Click
> Windows System > Control Panel. In the
Hardware and Sound group, click View devices and printers.
-
Windows 8.1
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware and Sound group, click View devices and
printers.
-
Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware
group, click View devices and printers.
-
Windows Server 2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware group, click View devices and printers >
Printers.
-
Windows 7
Click
(Start) > Devices and Printers.
-
Windows Server 2008
Click Start > Control Panel > Printers.
-
Mac
Click System Preferences > Printers & Scanners.
Print the WLAN Report to check the error code on the printed report.
Action
Check the following:
•
The power cord is connected correctly and the Brother machine is
turned on.
•
The access point/router or hub is turned on and its link indicator is
blinking.
•
All protective packaging has been removed from the machine.
•
The ink cartridges are installed correctly.
•
The document cover and Jam Clear Cover are fully closed.
•
Paper is inserted correctly in the paper tray.
•
(For wired networks) A network cable is securely connected to the
Brother machine and to the router or hub.
Interface
Wired/Wireless
Wireless
Interface
Wired/Wireless
270
Advertisement
Table of Contents
