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Problem Solving
Contact us
When below phenomenon occurs, please turn off air conditioner and disconnect power
immediately, and then contact the dealer or qualified professionals for service.
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Power cord is overheating or damaged.
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Air conditioner gives off burning smell.
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There's abnormal sound during operation.
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Circuit break trips off frequently.
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Indoor unit is leaking.
Do not repair or refit the conditioner by yourself. If the air conditioner operates under
abnormal conditions, it may cause malfunction, electric shock or fire hazard.
Distributed exclusively in New Zealand by EES
0800 337 123 | ees.co.nz/pioneer
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