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Acer QG241Y Service Manual
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Acer QG241Y Service Manual

23.8" lcd monitor
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23.8" LCD Monitor
ACER QG241Y
Service
Service
Service
Acer Monitor QG241Y
LIFECYCLE EXTENSION
GUIDE
1

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Summary of Contents for Acer QG241Y

  • Page 1 23.8" LCD Monitor ACER QG241Y Service Service Service Acer Monitor QG241Y LIFECYCLE EXTENSION GUIDE...

  • Page 2: Table Of Contents

    Contents Important Safety Notice............................ 3   1. Exploded view diagram with list of items ...................... 4   2. Mechanical Instruction ..........................5   3. Firmware Upgrade Process ........................19   4. Writing EDID Process ..........................19   5. FRU (Field Replaceable Unit) List ......................32   6.

  • Page 3: Important Safety Notice

    Important Safety Notice Proper service and repair is important to the safe, reliable operation of all ACER Company Equipment. The service procedures recommended by ACER and described in this service manual are effective methods of performing service operations. Some of these service operations require the use of tools specially designed for the purpose.

  • Page 4: Exploded View Diagram With List Of Items

    1. Exploded view diagram with list of items ACER Part Item Description TPV Part No. 750GBV23810CAFN000 LCD TPM238WF1-HVN01.U 00CA BH TPV #N/A PLPCJE541KVP8 ADAPTER BOARD G9541-P0A-X-000-0010 #N/A CBPRITMC0Q6 MAIN BOARD #N/A KEPCLQA6 KEY BOARD 55.TCCM2.003 395G179W30P1520000 FFC CABLE 30P-30P 280MM(MB TO PANEL)

  • Page 5: Mechanical Instruction

    2. Mechanical Instruction Tools Required List the type and size of the tools that would typically can be used to disassemble the product to a point where components and materials requiring selective treatment can be removed. Tool Description: − Screwdriver (Phillip-head, Hexagonal head) −...
  • Page 6 2.1 Disassembly Procedures: S1. Push the button to remove the stand –base ASS’Y and unscrew the screws on rear cover.
  • Page 7 S2. Remove the rear cover. Use a tool to open all latches. (Be careful the position of the key board.) S3. Disconnect the cables (main board to Key board / LED board to Key board).
  • Page 8 S4. Remove the screws to remove the key board.
  • Page 9 S4. Tear up all tapes and disconnect the cables (main board to panel), the cable (power board to panel). Remove the speaker.
  • Page 10 S5. Separate the panel, the middle frame and the LED board.
  • Page 11 S6. Unscrew the screw of the main board, remove the mylar. Then unscrew the screws of the power board and main board to remove them from mainframe.
  • Page 12 S7. Remove the main board and power board. Disconnect the cables.
  • Page 13 2.2 Assembly Procedures: S1 Prepare a main board, a power board and some essential cables. Connect every cable as the below picture. S2. Use a screwdriver to tighten the screws till the power board and main board with shield are firmly attached. Tape the Mylar.
  • Page 14 S3. Assemble the middle frame, the LED board and the panel.  ...
  • Page 15   S4. Put the mainframe on the panel, connect cables (mainboard to panel and the power board to panel). Assemble the speaker. And paste all tapes.
  • Page 16 S5. Prepare a rear cover and a key board and use the screws to lock the key board. Paste the tapes.
  • Page 17 S6. Connect the pin (LED board / Key board), the pin (Key board to mainboard) .Use the screws to lock the rear cover.
  • Page 18 S7. Assemble the stand and base ASS’Y.

  • Page 19: Firmware Upgrade Process

    3. Firmware Upgrade Process 1. Materials list and connection Power cable Power cable HDMI port driver ISP JIG: DVI to HDMI 715GT089-C ISP TOOL ACER_QG241Y_A2H_ VSL_RTD2522AR_TP M238WF1_HVN01_U_ 20200722_V0.02_150A _Reduce_ERP 2.Install USB driver. When insert the USB cable to PC USB port, will pop up a Hardware Wizard to help you install the USB driver if you use this ISP board first time.it can auto install success by itself Remark: The USB driver files path: D:\FTC100103(Mstar)\FTCUSB.INF After installation the USB serial port driver, please check the port.
  • Page 20 3. Install RTD tool. Note: If the F/W Upgrade use the same ISP tool as the EDID writing, you must close the EDID writing tool before running the F/W Upgrade tool. 3.1. double- clicks the icon to run it. Note: Must to install driver firstly 3.2.
  • Page 21 3.3 Click “ISP” and “ISP Option” to set as below. (In order to prevent HDCP KEY data loss, please must load the file name contain the “ Reduce“ of the firmware) 3.4 Close the “ISP Option” window and click the “BigBin” to load the correct F/W.
  • Page 22 3.5 Click to start programming. 3.6 After about 20 minutes, there will pop up message as below figure which promotes the upgrade successful.
  • Page 23 4. Check the FW version after upgrade. 4.1. The way to open factory menu. (1) Connect signal source to monitor and turn it on. (2) DC off the MNT, then pressing the hot key button and DC on, when the screen lights, release the key and press the left botton again to open the menu with “F”...
  • Page 24 Check this F/W version. 4.2. Do factory reset in user menu. (1)Restart the monitor after open factory menu. And then open the user menu. (3) Factory reset will turn off “Burn in” mode which screen color switches among red, green, blue and black.
  • Page 25 4.3 How to close the burn in mode: Set the burn in to “OFF”...
  • Page 26 HDMI EDID WH.dat VGA EDID WA.dat HDMI2 EDID WH2.dat 3.2. Copy these files to one folder named as Acer QG241 Y which must contains “config.ini” file. 3.3. Copy Acer QG241 Y to DDC folder and put DDC and ISP tool together.
  • Page 27 3.4 Setting the Config as below. 4. Run the ISP tool Note: If the F/W Upgrade use the same ISP tool as the EDID writing, you must close the F/W Upgrade tool before running the EDID writing tool. 4.1. Double-click the icon to open the tool.
  • Page 28 4.2. Select the EDID folder. 4.3. Load EDID successful.
  • Page 29 4.4 Tick the “Only connect HDMI” and “Write SN”. 4.5 Set the OtherSetting as below.
  • Page 30 4.6 Type in the date and the 22 digit S/N. 4.7. Click “write EDID” to start writing. When The green “PASS” appear, the process is finished.
  • Page 31 4.8 After writing the EDID pass, you must read the EDID to ensure the EDID data had been write into the monitor. Choose one of the port to read. 1. If it appears all “00” when read the EDID data,you need reconnect the ISP tool or install the the driver of the ISP tool again.

  • Page 32: Fru (Field Replaceable Unit) List

    5. FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of ACER QG241Y Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU P ARTS, you should c heck the most up-to-date information available on your regional web or channel.
  • Page 33 SPEAKER 4OHM 2.5W 63x22MM-50MM 378G0025689CRA 23.TCCM2.002 (RIGHT) D SUB CABLE 1500MM 089G-725CAA-2A 50.LNY0B.014 AUDIO CABLE 1500MM 389G017356G596 50.LXPM2.001 FFC CABLE 30P-30P 395G179W30P1520000 280MM(MB TO PANEL) CABLE 4P-2P 600/80MM(MB TO 395GH20004DM150000 50.TDNM2.001 SPEAKER) CABLE 6P 500MM(MB 395GH20006GM208000 50.TCCM2.003 TO KEY BOARD) CABLE 6P 200MM(PB 395GH20006XM034000 50.TCCM2.005...
  • Page 34 POWER CORD 389G404A15NCXG 27.T2JM2.001 1500MM (EUROPE) KEY_FUNCTION A33G2238AEM02L0100 60.TCBM2.002 Q33G0890AEM01S0100 60.TCCM2.006 MIDDLE_FRAME Q34G9861AEM01S0100 REAR_COVER Q34G9862AEM02S0130 STAND HINGE ASSY 705GQICS034714 60.TDNM2.007 BASE_ASS’Y Q37G085801100002ZA BEZEL ASSY 705GQZCS034838 MAINFRAME Q15G463520110100YM...

  • Page 35: Trouble Shooting Instructions

    6. Trouble shooting instructions...