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Related Manuals for Sony XBR-65HX955
Summary of Contents for Sony XBR-65HX955
- Page 1 Self Diagnosis Supported model HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE / TRAINING MANUAL AZ3G Chassis Segment: 2b-1N ORIGINAL MANUAL ISSUE DATE: 10/2012 Version Date Subject 10/15/2012 Original Manual Release Date. LCD Digital Color TV 9-888-514-01...
- Page 2 Self Diagnosis Supported model SERVICE / TRAINING MANUAL AZ3G Chassis Segment: 2b-1N LCD Digital Color TV XBR-65HX955 9-888-514-01...
- Page 3 MODEL LIST MODEL COMMANDER DESTINATION MODEL COMMANDER DESTINATION XBR-65HX955 RM-YD078 BRAZIL 9-888-514-01...
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Page 4: Table Of Contents
Wire Dressing ....................28 Viewing the Self Check Diagnosis History ..........7 Triage Chart ....................9 Section 3 - Flow Charts and Diagrams ............10 Block Diagram .....................10 No Power ..................... 11 Standby LED Blinking ..................13 No Picture ....................14 No 3D Viewing .....................16 XBR-65HX955... - Page 5 Optional Adjustments ..................42 Enabling VCOM to Adjust the Picture .............42 Setting White Balance Adjustments ............43 Resetting the TV to Factory Condition ............44 Resetting the TV to Factory Condition Using Service Mode ....44 Appendix A: Encryption Key Components ..........A-1 XBR-65HX955...
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Page 6: Cautions And Warnings
NOTE: Do not modify the original design without obtaining written permission from the manufacturer or you will void the original parts and labor warranty. ATTENTION!! For safety reasons, component level repair of the Power Supply Boards and/or the Inverter Boards is prohibited. XBR-65HX955... - Page 7 Damaging the wires may cause a short. Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS). 10. During the repair, DO NOT leave the Power On for more than 1 hour while the TV is face down on a cloth. XBR-65HX955...
- Page 8 Using any of these harsh cleaners may result in permanent damage to the screen. Do Not spray water or detergent directly onto the TV screen. If liquid drips into the bottom of the screen it may cause a failure. XBR-65HX955...
- Page 9 0.5 mA (500 microamperes). Leakage current can be measured by any one of three methods. A commercial leakage tester. Follow the manufacturers’ instructions provided with the tester. Figure B. Checking for earth ground. A battery-operated AC milliammeter. XBR-65HX955...
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Page 10: Section 1 - Features And Overview
SECTION 1 - FEATURES AND OVERVIEW FEATURES SPECIFICATIONS The AZ3G chassis is one of several designs for the 2012 model line of Sony Sistema Bravia ® LCD televisions. This manual covers the following models: Sistema de televisão Analógico: NTSC/PAL-M/PAL-N Digital: SBTVD... -
Page 11: Checking The Accessories
10 % - 80 % RH (sem condesação) Umidade de operação * Os valores de tamanhos de tela, dimensôes e pesos são aproximados. • A disponibilidade dos accesórios opcionais depende do país/região/modelo de TV/estoque. • Projeto e especi cações técnicas sujeitos a alterações sem prévio aviso. XBR-65HX955... -
Page 12: Chassis Overview
Emitter (HEM3 Board), the Wireless LAN Card, the Switch Unit, and the LCD Panel Assembly which includes the TCON Board and LD Board. NOTE: For Connector part number information, refer to “Connectors” on page 24. For Wire Dressing information, refer to “Wire Dressing” on page WIRELESS LAN CARD BAPS SWITCH TCON UNIT HEM3 BOARD LAYOUT FOR XBR-65HX955 XBR-65HX955... -
Page 13: Overall Circuit Description
3D shutter glasses. transmission to the TCON Board circuits located internally to the LCD Panel. Scan Converter: Signal processing circuit that performs resolution conversion (aspect ratio) and interlaced to progressive scan (IP) conversion. XBR-65HX955... -
Page 14: Wireless Lan Card
The TCON Board communicates between the LCD Panel and the microprocessor on the Main Board. NOTE: The TCON Board is not available as a replacement part for all models. To determine if the TCON Board is available as a replacement part, refer to the LCD Panels Manual. XBR-65HX955... -
Page 15: Section 2 - Troubleshooting
Erratic remote control operation ● TV turns on and off by itself ● Loss of color ● Internet connectivity (internet models only) Standby LED LED DISPLAY & BLINK COUNT ● Certain features not working correctly (photo or video file viewing) XBR-65HX955... -
Page 16: Viewing The Self Check Diagnosis History
Total operation time by hour (MAX:65535) Total operation time by hour (MAX:65535) *Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM) NOTE: date and time must be set for this to work SAMPLE SELF CHECK DIAGNOSIS PAGE XBR-65HX955... - Page 17 WDT. If this error code appears, check for any additional documentation on backlighting. If a failure occurs on the LD Board or one of the LED’s fails in the Sony ESI site. the panel the TV will shut down and display this diagnostic code. Models using conventional non-local dimming LED backlighting do not utilize this 10X Blink –...
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Page 18: Triage Chart
3D IR Emitter Board LCD Panel ▲ ▲ TCON SERVICE BULLETIN SOFTWARE UPDATE WLAN * Immediate Shutdown After Power ON & 7X *NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER. XBR-65HX955... -
Page 19: Section 3 - Flow Charts And Diagrams
LAN CARD DECODER SWITCH HDMI 3 VIDEO PROCESS HDMI 4 PC HD15 LVDS EITHERNET TCON USB2.0 USB HUB LCD PANEL USB2.0 BAPS LED DRIVE IR RX LOGO SWITCH LIGHT SENSE UNIT POWER SUPPLY CONVERTER AC IN OVERALL BLOCK DIAGRAM XBR-65HX955... -
Page 20: No Power
CN6101 MAIN BOARD CN6001 26, 28 TCON_12V 16, 18 REG_12V 15, 17 12, 14 AU_12V 11, 13 AU_GND AU_GND STBY3.3V TCON_ON 11, 13 AC_OFF_DET 12, 14 BL_ERR 15, 17 PFC_ON 16, 18 POWER_ON BAPS POWER AND CONTROL BLOCK DIAGRAM XBR-65HX955... - Page 21 High (3.3V) Is standby LED See protection Power Supply Board appears Power Supply Board blinking? flowchart momentarily? Power Supply Board Main Board* NO POWER FLOWCHART *For Part Number information, refer to “Section 4 - Disassembly/Part Number Information” on page XBR-65HX955...
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Page 22: Standby Led Blinking
HEM3 Board 8x Error Main Board* After a while Check ventilation Imediately TCON Power Supply LCD Panel* Main Board* (LCD Panel)* Board* PROTECTION SHUTDOWN FLOWCHART *For Part Number information, refer to “Section 4 - Disassembly/Part Number Information” on page XBR-65HX955... -
Page 23: No Picture
Locate Backlights CN6401 on Zero volts at Zero volts at LCD Panel* turned on? Power Supply Pin 2? Pin 4? Board Sony logo TCON appears Main Board* Main Board* (LCD Panel)* momentarily? Unplug LVDS connector with Test patterns TCON unit off. Turn unit... - Page 24 (LCD Panel) Any horizontal LCD Panel* lines? Any single or LCD Panel* isolated vertical lines? More than 1 TCON* vertical band? (LCD Panel) VIDEO DISTORTION *For Part Number information, refer to “Section 4 - Disassembly/Part Number Information” on page XBR-65HX955...
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Page 25: No 3D Viewing
IR Double images IR LED’s lighting? Shutter Glasses LED’s on IR become one? transmitter 3D IR Emitter 3D OK Board* NO 3D FLOWCHART *For Part Number information, refer to “Section 4 - Disassembly/Part Number Information” on page XBR-65HX955... -
Page 26: Section 4 - Disassembly/Part Number Information
STAND BLOCK LOOP (4L) (SCREWS TO ATTACH STAND, LOOP TO LCD TV) For product protection and safety reasons, Sony strongly recommends that you use the screws provided with the TV. CAUTION: These screws cannot be used to secure the TV to the Wall LOOP STAND (4LG) Mount Brackets. -
Page 27: Rear Cover Removal
After loosening the top right corner of the Rear Cover, gently begin to lift the Rear Cover towards the bottom right corner. Then using both hands, carefully lift-up the right side to detach the Rear Cover. CAUTION: Lifting from the bottom side will deform and damage the Rear Cover XBR-65HX955... -
Page 28: Reattaching The Rear Cover
4-400-043-01 JOINT, SCREW 4-298-212-01 SHEET, ANT (G) (SCREWS USED WHEN STAND IS ATTACHED - NOT USED WITH ORDER THIS PART WHEN REPLACING THE REAR COVER. WALL MOUNTS) ○ 2-580-591-01 SCREW, +PSW M3X5 □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 XBR-65HX955... -
Page 29: Handling The Lvds Ffc Connector
Holding onto the entire LVDS FFC Connector, insert the LVDS FFC while continuing to hold down the release tabs of the Main Board Connector into the Main Board connector. connector. Main Board Main Board Reinforcement Press down Press down Reinforcement XBR-65HX955... -
Page 30: Chassis Assembly Removal
SOFTWARE TO THE LATEST VERSION. 2-990-421-41 SCREW (+PSW) (M3X6) 4-297-984-41 BRACKET, UNDER (METAL C) A-1842-446-A HL BOARD MOUNTED 1-858-784-11 LOUDSPEAKER (3X15CM) Spacer(B) 4-423-266-01 HOLDER, SP (HMS R) 4-423-267-01 HOLDER, SP (HMS L) A-1843-430-A HEM3 BOARD MOUNTED 1-489-986-21 SWITCH UNIT XBR-65HX955... -
Page 31: Lcd Panel Assembly Removal
C When setting the LCD Panel down, gently place the panel onto a soft cloth on a flat surface. (Figure 3) CAUTION: The LCD Panel bends when holding the short side of the panel. FIGURE 4 FIGURE 1 200mm 200mm FIGURE 5 FIGURE 2 FIGURE 6 FIGURE 3 XBR-65HX955... -
Page 32: Lcd Frame Removal
Using any of these harsh cleaners may result in permanent damage to the screen. Do Not spray water or detergent directly onto the TV screen. If liquid drips into the bottom of the screen it may cause a failure. XBR-65HX955... -
Page 33: Connectors
Replace only with part number specified. See Appendix A: Encryption Key Components in the back of this manual. CONNECTORS SCREWS XBR-65HX955 DESCRIPTION REMARKS TOTAL ▲ 2-580-608-01 SCREW, +PSW M5X16 LOOP STAND(4) △... -
Page 34: Accessories And Packaging
4-438-538-01 SHEET, THERMAL (15X45X4) 4-100-136-01 SHEET (CORE), C OPTIONAL ACCESSORIES THE 3D GLASSES LISTED BELOW ARE AVAILABLE THROUGH THE SONY STORE WEBSITE. USE THE DESCRIPTION TO LOCATE THE PART AND PRICING INFORMATION. PART NO. DESCRIPTION 1-458-382-12 CAMERA AND MICROPHONE UNIT... -
Page 35: Wire Dressing
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION WIRE DRESSING WIRE DRESSING LAYOUT FOR XBR-65HX955 XBR-65HX955... -
Page 36: Section 5 - Updates And Adjustments
Most customers who own computers and other digital devices are familiar with and are accustomed to updating the software in their products. If a customer contacts the Sony Customer Support Center and it is deemed to be correctable with a software update, the issue is handled at the customer level. -
Page 37: Software Updates For Servicers
This new method of supplying Main Boards significantly reduces the complexity of replacing the Main Boards. Information about the LCD Panel Póngase en contacto directamente con Sony si tiene algún problema con el TV: is stored on the TCON circuits. This information is automatically loaded onto the Main Board when the TV is powered up. -
Page 38: Updating The Software
DISPLAY POWER Channel Volume PID_DATA_MISMAT 1 The DIGITAL Service Menu displays. NOTE: There are 3 Service Menus for this model, DIGITAL, Exit Service Mode by turning the TV power off. CHASSIS and VPC. 10. Return to Updating the Software. XBR-65HX955... -
Page 39: Selecting The Destination
Model Name Destination Data Value XBR-65HX955 BRAZIL ATSC-LTN_BASE CAUTION: Verify the destination is set correctly before proceeding. If the incorrect Destination Data Value is selected, it may corrupt the software requiring a Main Board replacement. -
Page 40: Selecting The Model Name
; Selected the Model Name DIGITAL SERVICE 002 MODEL 002 MODELNAME XBR-65HX955 13. Locate the Serial Number for the TV on the side of the Rear Cover of the TV. 10. If the correct model does not display, press until the MODEL NO model displayed matches the model of the TV. - Page 41 Please input serial number (0000000-9999999) 1000001 DONE ---------------- 21. Proceed to Confirming the Model ID and Product ID. CAUTION: The Serial Number can only be selected once. Be sure to verify the information is correct before saving the changes. XBR-65HX955...
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Page 42: Confirming The Model Id And Product Id
Model ID and Product ID displays in the Service menu. Model Name Destination Panel Name Model-ID Product-ID Verify before proceeding to the next step: XBR-65HX955 BRAZIL V645H1-PE1A 0493A12E 03049040 ; Updated the Software ; Selected the Destination ; Selected the Model Name... -
Page 43: Clearing The Self Check Diagnosis History
--------------------- --------------------- --------------------- 00 103 HOST_WDT --------------------- --------------------- --------------------- 00 DISPLAY POWER Channel Volume 104 STBY_WDT --------------------- --------------------- --------------------- 00 00345 000333 06789 NOTE: This differs from accessing Service Adjustments Mode (Volume +). To clear the error history and error count press XBR-65HX955... -
Page 44: Resolving An 8 Blink Error
TV software development. To verify that 104 STBY_WDT ----------------- ----------------- ----------------- 00 there is an actual 8X error, view the TV’s Self Diagnosis Self Check list 00345 000333 00345 history, specifically at the bottom of the list WDT (Watch Dog Timer) error codes. XBR-65HX955... -
Page 45: Verifying There Is An 8 Blink Error
Verify before proceeding to the next step: ; Verified the error is an 8X error ; Reset the TV to Factory Condition ; Updated the Software Follow all of the instructions in “Completing Service Requirements When Replacing the Main Board” on page XBR-65HX955... -
Page 46: Completing Service Requirements When Replacing The Lcd Panel
Case 2 - If the picture displays, you will need to reset the LCD Panel ID to force software update. Proceed to “Resetting the LCD Panel to Update the Software” on page 29. After the update is complete, proceed to Confirming the Model ID and Product ID. XBR-65HX955... -
Page 47: Resetting The Panel Operation Time
After completing all steps, reset the panel operation time from the Self Check screen. Model Name Destination Panel Name Model-ID Product-ID Verify before proceeding to the next step: XBR-65HX955 BRAZIL V645H1-PE1A 0493A12E 03049040 ; Updated the Software ; Confirmed Model ID and Product ID POWER... -
Page 48: Clearing The Self Check Diagnosis History
--------------------- --------------------- --------------------- 00 Panel operation time Panel operation time 00345 000333 06789 Proceed to Clearing the Self Check Diagnosis History. Exit Self Check by turning the TV power off. Cycle AC Power. (Unplug and plug AC Cord from the AC Outlet). XBR-65HX955... -
Page 49: Optional Adjustments
SECTION 5 - UPDATES AND ADJUSTMENTS OPTIONAL ADJUSTMENTS Press to move to the 002 VCOM category. All Sony TVs are set for optimal viewing performance. Refer to the following SERVICE instructions if the customer requests additional adjustments. VCOM ENABLE ENABLING VCOM TO ADJUST THE PICTURE... -
Page 50: Setting White Balance Adjustments
15. Repeat steps 6 and 7 for each of the following items: 002 B_DRV 003 R_BKG 004 G_BKG 005 B_BKG MUTING 16. To save the changes, press then press POWER 17. Exit Service Mode by pressing to turn the TV back off. XBR-65HX955... -
Page 51: Resetting The Tv To Factory Condition Using Service Mode
When the process is complete the green SERVICE text displays and the LED display as shown below: TIMER Standby POWER Cycle AC Power. (Unplug and plug AC Cord from the AC Outlet). The set restarts and displays the Initial Setup screen. This may take several minutes. XBR-65HX955... - Page 52 Sony Electronics Reproduction in whole or part without written permission is prohibited. All rights reserved Sony Corporation Sony LCSC English Technical Services 2012JJ74WEB-1 9-888-514-01 Service Publications Department © 2012.10 XBR-65HX955...
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Page 53: Appendix A: Encryption Key Components
APPENDIX A: ENCRYPTION KEY COMPONENTS Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided in the applicable agreement with Sony Corporation (and/or its subsidiary). As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced pursuant to the following: In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .