Dell PowerVault 124T DLT VS160 User Manual page 46
Autoloader
Hide thumbs
Also See for PowerVault 124T DLT VS160:
- Compatibility matrix (90 pages) ,
- Manual (50 pages) ,
- User manual (39 pages)
Advertisement
Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
Back to Contents Page
Troubleshooting: Dell™ PowerVault™ 124T DLT VS160
Autoloader User's Guide
Before Contacting Customer Support
Operator Control Panel Error Display
Checking For Errors
Autoloader Logs
TapeAlert Logs
Returning the Autoloader for Service
Before Contacting Customer Support
Errors that you may experience with your autoloader can range from simple connection problems to more complex hardware
failure. Before you return your autoloader, you may be able to fix the problem yourself by following some basic
troubleshooting procedures.
Other than drive cleaning, there is no recommended routine maintenance of the Dell PowerVault 124T autoloader.
The operator control panel located at the front of the autoloader provides some troubleshooting capabilities, but is limited.
The Remote Management Unit provides more detailed information about the present state of the autoloader and past
performance, and is more helpful for troubleshooting errors.
NOTICE: If you find that you must power cycle the autoloader, do not turn the power back on for at least 10 seconds
after powering down. This allows time for the power supply to completely discharge and ensure a complete system
reset. If time is not allowed for the discharge, the system may fail to boot properly and will display a blank LCD screen.
Power cycle again, waiting at least 10 seconds, to clear the problem.
The following table describes the probable cause and suggested action for problems that you may encounter.
Table 1: Basic Troubleshooting
Problem
The front panel does not
display information.
Error messages appear
on the front panel LCD
display.
The autoloader is
operating slowly.
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
Probable Cause
The connection to the LCD
has failed.
An error has occurred.
The autoloader, system
hardware, or host backup
software is incorrectly
configured.
Suggested Action
Use the
Remote Management Unit
Refer to
Front Panel Error
Go to
support.dell.com
to troubleshoot error.
Display.
for configuration requirements.
Advertisement
