1. Manuals
  2. Brands
  3. NEC Manuals
  4. Server
  5. NEAX 2000IVS2
  6. Maintenance manual

NEC NEAX 2000 IVS2 Maintenance Manual

Integrated voice server
Hide thumbs Also See for NEAX 2000 IVS2:
Table of Contents

Advertisement

Quick Links

Download this manual
ND-70926 (E)
ISSUE 3
PART OF STOCK # 151969
®
Maintenance Manual
FEBRUARY, 2001
NEC America, Inc.

Advertisement

Table of Contents
loading

Related Manuals for NEC NEAX 2000 IVS2

Summary of Contents for NEC NEAX 2000 IVS2

  • Page 1 ND-70926 (E) ISSUE 3 PART OF STOCK # 151969 ® Maintenance Manual FEBRUARY, 2001 NEC America, Inc.
  • Page 2 NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc.
  • Page 3 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JANUARY, 2000 DATE JANUARY, 2001 DATE FEBRUARY, 2001 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2000 IVS Maintenance Manual Revision Sheet 1/2 ND-70926 (E)
  • Page 4 ISSUE No. ISSUE No. PAGE No. PAGE No. ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE JANUARY, 2000 DATE JANUARY, 2001 DATE FEBRUARY, 2001 DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2000 IVS Maintenance Manual Revision Sheet 2/2 ND-70926 (E)

  • Page 5: Table Of Contents

    NEAX2000 IVS Maintenance Manual TABLE OF CONTENTS Page LIST OF FIGURES ............. . LIST OF TABLES .
  • Page 6 TABLE OF CONTENTS Page FAULT REPORT SCHEDULING ..........General Description .
  • Page 7 LIST OF FIGURES Figure Title Page Figure 1-1 System Diagram of Battery Release Control ....... . Figure 1-2 Periodic Alarm Indications .
  • Page 8 LIST OF TABLES Table Title Page Table 1-1 Fault Occurrence Kind Number ......... . Table 1-2 Fault Restoration Kind Number .

  • Page 9: Introduction

    INTRODUCTION Purpose INTRODUCTION PURPOSE This manual explains the maintenance service features provided with the NEAX2000 IVS , and the recommended troubleshooting procedure when a fault has occurred, for maintenance personnel of this system. USING THIS MANUAL This manual contains the following chapters: CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description, service conditions, programming, and operating...

  • Page 10: Reference Manuals

    INTRODUCTION Reference Manuals REFERENCE MANUALS Refer to the following manuals during maintenance and troubleshooting: Command Manual: Describes the Customer Administration Terminal (CAT) operation, command function and setting data required for programming the PBX system. MATWorX Studio User Guide: Provides information to install and use MATWorX and MATWorX Studio, including highlights about features of the program.

  • Page 11: Chapter 1 Maintenance Service Features

    CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description, service conditions, programming, and operating procedures of the maintenance service features. NEAX2000 IVS Maintenance Manual Page 3 ND-70926 (E), Issue 3.0...

  • Page 12: How To Read This Chapter

    CHAPTER 1 MAINTENANCE SERVICE FEATURES How to Read This Chapter HOW TO READ THIS CHAPTER In the programming procedure, the meaning of (1), (2), and marking are as follows: (1): 1st Data (2): 2nd Data : Initial Data With the system data clear command (CM00, CM01), the data with this marking is automatically assigned for each command.

  • Page 13: Fault Messages

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages FAULT MESSAGES General Description This feature stores fault information into the Fault Store Memory, and displays the fault information on the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). The display format is shown below: (1) Display Format on CAT/MAT by Command Operation The fault information is separated into four parts, and displayed on four screens.

  • Page 14: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages (2) Display Format for users with MATWorX or MATWorX Studio: Fault information is available via MATWorX or MATWorX Studio. The fault information is displayed in the order that faults occur. For additional information, please consult the Online Help included with MATWorX and MATWorX Studio.
  • Page 15 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages DESCRIPTION DATA 1ST DATA 2ND DATA CMEA DATA MEANING DATA MEANING Fault Kind: Occurrence External Alarm Kind 0: Fault Memory store/No output System Initialization of External Alarm NOTE 1 1: Fault Memory store/External MP-FP/AP communication Alarm is MN alarm failure...
  • Page 16 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages DESCRIPTION DATA 1ST DATA 2ND DATA CMEA DATA MEANING DATA MEANING Fault Kind: Restoration External Alarm Kind 0: Fault Memory store/No output FP/AP card returned to normal of External Alarm condition 1: Fault Memory store/External Power failure returned to normal Alarm is MN alarm condition...
  • Page 17 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages DESCRIPTION DATA Assign the number of stations in line CM42 lockout to give Minor (MN) alarm. 01-99: Number of Lockout stations Assign the number of detected faulty trunks to give Minor (MN) alarm. 01-99: Number of Line Fault trunk [Australia Only] Assign the number of detected faulty...
  • Page 18 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages (2) To clear the MJ/MN alarm by external key: DESCRIPTION DATA START Assign the card number for External 000-763: LEN CM10 Key Interface (PN-DK00) to the E900-E963: desired LEN. Card No. of External Key Interface (PN-DK00) NOTE 1: The card number of the For PIM0/1: E900-E915...

  • Page 19: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Operating Procedure (1) To Display Fault Messages by CAT The following shows the operation procedure for displaying a fault message by entering a command code (CMEA Y=0), from the CAT or the MOC Terminal feature or MAT capability in the MATWorX.

  • Page 20: Table 1-1 Fault Occurrence Kind Number

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages : Fault Kind Number Table 1-1 Fault Occurrence Kind Number FAULT KIND NUMBER FAULT CONTENT System initialization MP-FP/AP communication failure FP/AP card down Power failure CS/ZT fault occurred It is a day for periodic maintenance DTI line failure DCH/BRT/PRT D-Channel link connection failure CCH/IPT link connection failure...

  • Page 21: Table 1-3 Standard Data Set Of External Alarm Kind

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-2 Fault Restoration Kind Number (Continued) FAULT KIND NUMBER FAULT RESTORATION CONTENT CCH/IPT link connection returned to normal condition Number of faulty trunks was less than predetermined number [Australia Only] Number of lockout stations was less than predetermined number DLC card returned to normal condition Synchronism of DPC returned to normal condition SMDR output buffer memory returned to normal condition...
  • Page 22 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-3 Standard Data Set of External Alarm Kind (Continued) FAULT KIND FAULT CONTENT ALARM KIND Number of faulty trunks was more than predetermined number MJ/MN ALARM [Australia Only] Number of lockout stations was more than predetermined number MN ALARM (Refer to CM42>01) (Fixed)

  • Page 23: Table 1-5 Alarm Kind And Alarm Lamps

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages According to the alarm kind, the following alarm lamps are indicated: Table 1-5 Alarm Kind and Alarm Lamps Alarm lamp External Alarm External Alarm PZ-PW121 PZ-PW121 Indication Indication Alarm kind Steady light Steady light Steady light Steady light : Fault Information/Fault Restoration Information:...

  • Page 24: Table 1-7 Fault Restoration Information

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-6 Fault Information (Continued) FAULT KIND NUMBER CCH/IPT DLC Failure Station No. Kind DPC No. Failure Kind Memory Overflow Kind Kind Fault Kind AP No. CS/ZT Interface No. Table 1-7 Fault Restoration Information FAULT KIND NUMBER...
  • Page 25 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-7 Fault Restoration Information (Continued) FAULT KIND NUMBER DLC Failure Station No. Kind DPC No. Failure Kind Memory Kind Fault Kind AP No. CS/ZT Interface No. : Kind of System Initialization information (Upper digit) 1: Program address information 2: Receive command information F: No system initialization information...
  • Page 26 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages : System Initialization information The address of the program which caused system initialization. : Communication Failure Kind 00: Overflow of data sending buffer to the FP/AP . 01: Invalid data received from FP/AP : FP/AP Number 00-03, 17-19: FP No.
  • Page 27 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages : Fault Detail Kind 00: PCM loss 01: Frame loss 02: Multi-frame loss 03: AIS error 04: Remote alarm 05: Multi remote alarm 06: S-bit error 07: Not used 08: CRC error 09: Slip detected 0A: Received signal is all ones (for BRT) 0B: INFO 0 (for BRT) 0C: INFO 2 (for BRT)
  • Page 28 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages : Memory Kind 00: Billing memory block 01: Host CPU No. 0 Output Buffer memory block 02: Host CPU No. 1 Output Buffer memory block 03: Automatic Print Buffer memory block 04: Notice of the rest of memory block numbers in the system 05: CCIS Output Buffer memory block 06: CS report Traffic Data Memory block : Overflow Kind...
  • Page 29 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages (2) To Clear MJ/MN Alarm: • To clear both MJ/MN alarms Operation: COMMAND= EA1> EA1>00:00 – • To clear MJ alarm only Operation: COMMAND= EA1> EA1>01:01 – • To clear MN alarm only Operation: COMMAND= EA1>...

  • Page 30: Table 1-8 Examples Of Fault Occurrence Display Using Matworx Or Matworx Studio

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio Fault Alarm Date Description 99/01/08 13:26 System initialization Type : Power ON Initialize Data = (F0 FF FF FF FF FF FF FF) 99/01/08 13:26 System initialization Type : Initialize by Reset Button (SW1)
  • Page 31 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio (Continued) Fault Alarm Date Description 99/01/08 13:26 MP-FP/AP communication failure Overflow of data sending buffer to FP/AP. (Count = 10 FP/AP NO. = 04) Data = (F0 0A 04 FF FF FF FF FF) 99/01/08 13:26 MP-FP/AP communication failure...
  • Page 32 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio (Continued) Fault Alarm Date Description 99/01/08 13:27 CS/ZT fault occurred Fault kind : CS/ZT data load failure (CS/ZT No. = 10) Data = (08 04 00 10 31 FF FF FF) 99/01/08 13:27 CS/ZT fault occurred...
  • Page 33 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio (Continued) Fault Alarm Date Description 99/01/08 13:28 AP 5 DTI line failure Multi remote alarm Data = (F5 FF FF FF FF FF FF FF) 99/01/08 13:28 AP 5 DTI line failure...

  • Page 34: Table 1-9 Example Of Fault Restoration Display Using Matworx

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio (Continued) Fault Alarm Date Description 99/01/08 13:28 FP 1 DLC card down DLC Failure Kind : Terminal failure (Station number = 2000) Data = (05 00 80 20 00 FF FF FF) 99/01/08 13:28 FP 1...
  • Page 35 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-9 Example of Fault Restoration Display Using MATWorX (Continued) Fault Alarm Date Description 99/01/08 13:28 AP 5 DTI line returned to normal condition Multi frame loss Data = (F2 FF FF FF FF FF FF FF) 99/01/08 13:28 AP 5 DTI line returned to normal condition...
  • Page 36 CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Messages Table 1-9 Example of Fault Restoration Display Using MATWorX (Continued) Fault Alarm Date Description 99/01/08 13:28 DLC card returned to normal condition Recover Kind No. : 4 (Station number = 200020) Data = (04 00 80 20 00 20 FF FF) 99/01/08 13:28 DLC card returned to normal condition Recover Kind No.

  • Page 37: Station Line Status Display

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Station Line Status Display STATION LINE STATUS DISPLAY General Description term This feature displays the line status for a single line telephone or a D using the CAT or the MAT. Service Conditions (1) This feature is not available when the system is off-line. (2) When performing this feature for a single line telephone, this feature may affect the status of the other telephone in the same line circuit card.

  • Page 38: Table 1-10 Status Of Single Line Telephone And D

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Station Line Status Display term Table 1-10 Status of Single Line Telephone and D STATUS OF SINGLE LINE term INDICATION REMARKS STATUS OF D TELEPHONE Terminal is not connected Terminal is not connected or Tip wire is grounded Terminal is connected Terminal is connected Loop (Short circuit is made on the line)

  • Page 39: Battery Release Control

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Battery Release Control BATTERY RELEASE CONTROL General Description When the AC power is to be cut off intentionally (such as maintenance for the building), this feature can disconnect the batteries from the PBX, using the MAT or the CAT, and prevent an excessive discharge of the battery.

  • Page 40: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Battery Release Control Operating Procedure (1) To disconnect the battery: COMMAND= EC0> THE CURRENT STATUS DISPLAYS AFTER ENTERING FIRST DATA 00 EC0>00:1 – (1: BATTERY CONNECTION) THE STATUS CHANGES TO BATTERY DISCONNECTION AFTER EC0>00:1 – 0 ENTERING SECOND DATA 0.

  • Page 41: Station/Trunk Status Display

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Station/Trunk Status Display STATION/TRUNK STATUS DISPLAY General Description This feature allows station/trunk connection status to be displayed on the MAT. If the status is abnormal, this feature can forcibly release the connection using the MOC Terminal feature of MATWorX/MATWorX Studio or the CAT.
  • Page 42 CHAPTER 1 MAINTENANCE SERVICE FEATURES Station/Trunk Status Display (2) To forcibly release the station/trunk connection: Operation: COMMAND= EB0> DXXX XXX : CCC (TRUNK NO.) TRUNK NO. COMMAND= EB2> XXXXXXXX : CCC X-XXXXXXXX (STATION NO.) FX-FXXXXXXXX term NO.) STATION NO. NEAX2000 IVS Maintenance Manual Page 34 ND-70926 (E), Issue 3.0...

  • Page 43: Diagnostics

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics DIAGNOSTICS General Description To assist maintenance personnel, this feature provides diagnostic capabilities such as fault code generation, device status information and alarm information recording, which can be accessed from the MAT or the CAT. Service Conditions (1) The following station status information can be displayed on the MAT or the CAT by direct command:...

  • Page 44: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics Programming Procedure No programming is required. Operating Procedure (1) Station Status Information Operation: COMMAND= F50> 0 + X-XXXXXXXX XXXX : XX XX XX XX (STATION NO.) 0 + FX-FXXXXXXXX term NO.) STATUS CODE OF THE DESIGNATED ADDRESS +3 STATUS CODE OF THE DESIGNATED ADDRESS +2 STATUS CODE OF THE DESIGNATED ADDRESS +1 STATUS CODE OF THE DESIGNATED ADDRESS...
  • Page 45 CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics Table 1-11 Station Status Information (Continued) STATUS DESCRIPTION REMARKS CODE In Reorder Tone connection (While consultation hold a Station) In Reorder Tone connection (While consultation hold a trunk) In Reorder Tone connection (While consultation hold 3-party Conference Trunk) In Howler Tone connection In Service Set tone connection...

  • Page 46: Table 1-12 Trunk Status Information

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics Table 1-11 Station Status Information (Continued) STATUS DESCRIPTION REMARKS CODE term In a CAT mode (For D In a UCD Queue In a UCD Queue after holding a station In a UCD Queue after holding a trunk NOTE: The status codes not described in “Station Status Information”...
  • Page 47 CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics Table 1-12 Trunk Status Information (Continued) STATUS DESCRIPTION REMARKS CODE Incoming queue to UCD Three-Way Calling with a station and two trunks In Ringback Tone/Busy Tone connection (Tie Line) Waiting for release signal from distant office Sending dialed digits (Outgoi n g Trunk of a tandem connection) Three-Way Calling with two stations Dialing In (Incoming Trunk of a trunk to trunk connection)

  • Page 48: Table 1-13 Alarm Information

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Diagnostics Table 1-13 Alarm Information MEMORY DUMP ALARM INFORMATION REMARKS DATA 0000 Last Initialization Time for Main Processor (MP) DD HH MM SS Second (00-59) Minute (00-59) Hour (00-23) Date (01-31) 0001 Reason for System Initialization 00: Power on No fault 01: SW1 on MP card...

  • Page 49: Battery Replacement

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Battery Replacement BATTERY REPLACEMENT General Description The interval of battery replacement depends on the ambient temperature. The following caution label, which is attached to the reverse side of the Front Cover for PIM and BATTM, shows battery replacement intervals. When you set up the battery for the first time, record the installation date.

  • Page 50: Periodic Alarm

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Periodic Alarm PERIODIC ALARM General Description term This feature can indicate the alarm on the D Function Key or External Alarm Display Panel for periodic inspection. The PBX controls the time of periodic inspection, and when the time (assigned by CM43 Y=2) comes, indicates the alarm.

  • Page 51: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Periodic Alarm Programming Procedure DESCRIPTION DATA START Assign the date and time setting for • CM43 periodic alarm. YYYY MM DD HH YYYY :1999-2050 (Year) :01-12 (Month) :01-31 (Date) :00-23 (Hour) Assign the battery exchange to •...
  • Page 52 CHAPTER 1 MAINTENANCE SERVICE FEATURES Periodic Alarm • To clear the alarm display: DESCRIPTION DATA START Clear the alarm display. • CMEA 00: Clear both MJ/MN alarm 01: Clear MJ alarm 02: Clear MN alarm NEAX2000 IVS Maintenance Manual Page 44 ND-70926 (E), Issue 3.0...

  • Page 53: Fault Report Scheduling

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Report Scheduling FAULT REPORT SCHEDULING General Description This feature provides the system to register pre-determined date for periodic maintenance in term advance and notify the information on the day by the PWR card alarm lamp, the D Function Key Lamp, or External Alarm Display Panel.

  • Page 54: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Report Scheduling Programming Procedure DESCRIPTION DATA START Assign the date and time setting for • CM43 periodic maintenance. 00-07 Periodic maintenance YYYY MM DD HH YYYY : 1999-2050 (Year) : 01-12 (Month) : 01-31 (Date) : 00-23 (Hour) Assign the check item for periodic •...

  • Page 55: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Fault Report Scheduling Operating Procedure • To clear the alarm display: Operation: COMMAND= EA1> XX:CCC XX : 00 : CLEAR BOTH MJ/MN ALARMS 01 : CLEAR MJ ALARMS 02 : CLEAR MN ALARMS NEAX2000 IVS Maintenance Manual Page 47 ND-70926 (E), Issue 3.0...

  • Page 56: Backup Cpu System

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Backup CPU system BACKUP CPU SYSTEM [Series 2100 (R2.2) software required] General Description The Backup CPU system has two MP cards (active/stand by) per system. All of the office data is copied automatically from the active MP card to the stand by MP card at a predetermined time once a day.

  • Page 57: Exchanging Procedure Of Mp Cards

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Backup CPU system Exchanging Procedure of MP Cards When you find a fault in the MP card, exchange the faulty MP card to the new one according to the procedure below. • Exchanging Stand by MP (MP1) Card (1) Flip the MB switch on the faulty MP1 card to ON (UP position), and unplug the MP1 card from MP01 slot.

  • Page 58: Mp System Manual Changeover

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Backup CPU system MP System Manual Changeover There are two ways for manual changeover as follows. Case 1 By MB Switch Setting: Flip the MB switch on the MP0 card to ON (UP position). - Now changeover is executed. When you want the stand by MP card to return to the active MP , flip the MB switch on the stand by MP card to OFF (DOWN position), then flip the MB switch on the active MP card to ON (UP position).

  • Page 59: Remote Mat

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT REMOTE MAT [Series 2000 R1.5 (R2.1)] General Description The Remote Maintenance Administration Terminal (Remote MAT) is a Windows based application software, which provides a display of fault information on the remote offices, and interacts with MATWorX for remote maintenance.

  • Page 60: Service Conditions

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT Service Conditions (1) Remote MAT can manage NEAX IMX, NEAX IVS /M100MX, and NEAX IVS/M100 with specified software version. Actual product names with software version by countries are as follows: Australia Other Countries NEAX2000 NEAX7400 IMX NEAX7400 ICS (IMX)
  • Page 61 CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT (9) Four times per five minutes, recall is executed when the first connection to the Remote MAT cannot be established by the default settings. These values can be changed by the system data programming. (10) Two called party number of Remote MATs can be set as the destination of fault information.

  • Page 62: Programming Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT Programming Procedure DESCRIPTION DATA START Assign whether the system clock is set (1) 456 CM08 when the system clock setting (2) 0 : Not set command is received from the RMAT. : To set Assign whether the fault information is (1) 457 cleared when the fault information clear...
  • Page 63 CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT DESCRIPTION DATA Assign the outgoing access code and • Y = 0 CM72 called party number to Memory Slot (1) 000-299: Memory Slot No. number allocated by CM71. (2) Outgoing Access Code (Maximum of four digits) + + Called Party No.

  • Page 64: Operating Procedure

    CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT Operating Procedure Refer to the RMAT Operation Manual for IMX. NEAX2000 IVS Maintenance Manual Page 56 ND-70926 (E), Issue 3.0...

  • Page 65: Chapter 2 Troubleshooting

    CHAPTER 2 TROUBLESHOOTING This chapter describes the precautions and the troubleshooting procedures. NEAX2000 IVS Maintenance Manual Page 57 ND-70926 (E), Issue 3.0...

  • Page 66: Precautions

    CHAPTER 2 TROUBLESHOOTING Precautions PRECAUTIONS Procedure for Unplugging/Plugging Circuit Cards When removing a circuit card from the PIM or when mounting a circuit card in the PIM, follow the procedure given below. Table 2-1 Procedure for Unplugging/Plugging Circuit Car ds PROCEDURE CIRCUIT CARD CONDITION...
  • Page 67 CHAPTER 2 TROUBLESHOOTING Precautions Table 2-1 Procedure for Unplugging/Plugging Circuit Car ds(Continued) PROCEDURE CIRCUIT CARD CONDITION PLUG UNPLUG • PN-24PRTA (PRT) Power OFF Power OFF These circuit cards must be plugged • PN-30PRTA (PRT) or MB or MB in or unplugged under Make Busy •...

  • Page 68: Static Electricity Guard

    CHAPTER 2 TROUBLESHOOTING Precautions Static Electricity Guard You must wear a grounded wrist strap to protect circuit cards from static electricity. Figure 2-1 Static Electricity Guard (1 of 2) • WHEN PLUGGING/UNPLUGGING A CIRCUIT CARD FRAME GROUND SCREW WRIST STRAP •...

  • Page 69: Figure 2-1 Static Electricity Guard (2 Of 2)

    CHAPTER 2 TROUBLESHOOTING Precautions Figure 2-1 Static Electricity Guard (2 of 2) • WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARD CIRCUIT CARD WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE. • WHEN CARRYING A CIRCUIT CARD CIRCUIT CONDUCTIVE CARD...
  • Page 70 CHAPTER 2 TROUBLESHOOTING Precautions CAUTION You must hold the edge of a circuit card when plugging or unplugging the circuit card. If you touch another area, you may be exposed to hazardous voltage. NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS. CARD FRONT NEAX2000 IVS Maintenance Manual...

  • Page 71: Turning Power On

    CHAPTER 2 TROUBLESHOOTING Precautions Turning Power ON CAUTION 1. When the operating power is being supplied to the PZ-PW121/PZ-PW126 card, do not plug/ unplug this circuit card into/from its mounting slot. 2. When the system is configured with two or more PIMs, the BUS cable is providing gang control for the PZ-PW121/PZ-PW126 card of PIM0 and other PIMs.

  • Page 72: Outline Of Troubleshooting

    CHAPTER 2 TROUBLESHOOTING Outline of Troubleshooting OUTLINE OF TROUBLESHOOTING Figure 2-2 shows an outline of the recommended troubleshooting procedure. Figure 2-2 Troubleshooting Outline START FAULT DETECTION METHOD (SEE PAGE 65.) FAULT DETECTION (1) ALARM INDICATION ON PWRU, ALARM DISPLAY PANEL (2) LAMP INDICATION ON CIRCUIT CARDS (3) COMPLAINT FROM STATION USER OR OPERATOR...

  • Page 73: Fault Detection

    CHAPTER 2 TROUBLESHOOTING Fault Detection FAULT DETECTION This section describes the way in which alarm indications are given. If a fault occurs in the system, you can detect the fault via the routes shown in Figure 2-3. Figure 2-3 Alarm Indication Routes ALARM DISPLAY PANEL MJ/MN ALARM INDICATION...

  • Page 74: Table 2-2 Lamp Indications On Circuit Cards

    CHAPTER 2 TROUBLESHOOTING Fault Detection (3) Fault Detection by Complaint from Station User or Operator When you receive a complaint about a problem from a station user or an operator, collect as much information on the problem as possible, and then troubleshoot the problem according to the procedure in "Troubleshooting by Contents of Complaint"...
  • Page 75 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-AP00-A Green 120 IPM Flash Steady ON or OFF Processor Cards (DBM) PN-AP00-B Green 120 IPM Flash Steady ON or OFF (AP00)
  • Page 76 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-DAIA/ Green 120 IPM Flash Steady ON or OFF Processor Cards PN-DAIA-A LINK Green Steady ON (DAI) Steady ON...
  • Page 77 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-24DTA-C Green 120 IPM Flash Steady ON or OFF Processor Cards (DTI) Steady ON Steady ON Steady ON Steady ON...
  • Page 78 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-IPTB Green 120 IPM Flash Steady ON or OFF Processor Cards (IPT) BUSY ON when even OFF when all lines one line is are idle...
  • Page 79 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Application PN-30PRTA (PRT) Green 120 IPM Flash Steady ON or OFF Processor Cards [For Australia/ Green Steady ON Others]...
  • Page 80 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line /Trunk Cards PN-2COTD Steady ON (COT) Steady ON [For Australia/ Others] PN-4COTE Steady ON (COT) Steady ON [For Australia]...
  • Page 81 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line/Trunk Cards PN-2CSIA Green Steady ON (CSI) ON/OFF 60 IPM Flash [For North America/ ON/OFF 60 IPM Flash Latin America] ON/OFF...
  • Page 82 CHAPTER 2 TROUBLESHOOTING Fault Detection Table 2-2 Lamp Indications on Circuit Cards (Continued) INDICATIONS KIND OF LAMP CARD NAME COLOR CIRCUIT CARD NAME NORMAL ABNORMAL Line/Trunk Cards PN-2DPCB Steady ON/ Flash (60 IPM) (DPC) OFF/Flash (120 IPM) LB11 Steady ON LB12 Steady ON Steady ON/...

  • Page 83: Fault Diagnosis And Troubleshooting

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting FAULT DIAGNOSIS AND TROUBLESHOOTING Display on MAT/CAT When the MJ/MN alarm has been indicated, diagnose the contents of the fault by the Fault Message and the Station Line Status Display features which are displayed on the MAT or the CAT, and restore the fault.

  • Page 84: Table 2-3 Remedial Action On Each Fault Kind

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (2) Fault Diagnosis and Troubleshooting Table 2-3 shows the fault information and the remedial action on each fault kind. Table 2-4 shows the fault restoration information on each fault restoration kind. Diagnose contents of the fault and perform the remedial action listed in Table 2-3.
  • Page 85 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER MP-FP/AP XX XX XX XX Replace the corresponding FP or communication failure AP card indicated in the FP/AP Number.
  • Page 86 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault XX XX XXXX occurred Fault Kind (See below.) AP No. of CS/ZT fault occurrence 04-15, 20-31 CS/ZT Interface No.
  • Page 87 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 05: SYS-ID upload Check the LEN No. of the CS/ occurred failure ZT with SYS-ID is correct by CMAE YY=00>02...
  • Page 88 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 07: CS/ZT make busy Make the CS/ZT Make busy or occurred failure Make idle condition by CME5 Y=3.
  • Page 89 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault Fault Kind 0B: LCCH sending Make the CS/ZT Make busy position failure occurred or Make idle condition by CME5 Y=3.
  • Page 90 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER Periodic maintenance Inspection kind 00: Battery check Exchange the battery DTI line failure XX XX XX XX Fault Details Kind (See below.) Fault Detail Kind 00: PCM loss...
  • Page 91 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER Number of faulty trunks Search for a line fault trunk by [Australia was more than CMB0 Y=1 Only] predetermined number...
  • Page 92 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER DLC card down DLC Failure Kind 05: Terminal Replace the terminal with a known failure good one and check to see if the same failure occurs.
  • Page 93 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-3 Remedial Action on Each Fault Kind (Continued) FAULT KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION NUMBER CS/ZT Fault occurred XX XX XXXX Fault Kind (See below) AP No. of CS/ZT fault occurrence 4-15, 20-31 CS/ZT Interface No.

  • Page 94: Table 2-4 Fault Restoration Information

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-4 Fault Restoration Information FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER FP/AP card returned to normal XX XX XX XX FP/AP Number condition 00-03, 17-19 : FP No. 0-3, 17-19 04-15, 20-31 : AP No.
  • Page 95 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-4 Fault Restoration Information (Continued) FAULT FAULT RESTORATION FAULT RESTORATION RESTORATION CONTENT INFORMATION KIND NUMBER Number of lockout stations was less than predetermined number DLC returned to normal condition XX XX XX XX XX XX XX XX DLC Failure Kind Terminal was cut off...

  • Page 96: Station Line Status Display

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting STATION LINE STATUS DISPLAY Item (1) shows the display format for the Station Line Status Display feature, and item (2) shows the fault diagnosis and troubleshooting method. For details of the Station Line Status Display feature, see "Station Line Status Display"...
  • Page 97 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-5 Line Status and Remedial Action (Continued) term SINGLE LINE TELEPHONE INDICATED DATA LINE LINE REMEDIAL ACTION REMEDIAL ACTION STATUS STATUS Ring wire is Check to see if the Ring Ring wire is Check to see if the grounded wire of the cable is...

  • Page 98: Lamp Indication On Cards

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Lamp Indication on Cards This section describes the method for fault diagnosis and troubleshooting when you detect the fault occurrence by lamp indication on circuit cards. Table 2-6 shows contents of the fault and the remedial action on each lamp status. Table 2-6 Remedial Action on Each Lamp Status FAULT CARD NAME...
  • Page 99 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-PW00 RUN lamp is not on –48V power is not Confirm the lamp indication of (EXTPWR) being supplied PZ-PW121/PZ-PW126 all lamps.
  • Page 100 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PZ-PW126 MJ lamp is on Major trouble occurs See “FAULT DIAGNOSIS AND (AC/DC PWR) or resident system TROUBLESHOOTING”...
  • Page 101 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-AP00-A RUN lamp is not Abnormal operation Confirm the programming data: CM05. (DBM) flashing of DBM card Check to see if the SENSE switch is set as per the AP Number (04-15) assigned by CM05.
  • Page 102 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-BRTA RUN lamp is not Abnormal operation Confirm the programming data: CM05, (BRT) flashing of BRT card CM07 YY=02.
  • Page 103 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-2BRTK (BRT) RUN lamp is not Abnormal operation Confirm the programming data: CM05. flashing of BRT card Check to see if the SENSE switch is set as per the AP Number (04-15, 20-31) assigned by CM05, CM07 Y=2.
  • Page 104 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-24CCTA (CCT) RUN lamp is not Abnormal operation Confirm the programming data: CM05 flashing of CCT card Y=0/Y=1, CM07 YY=01.
  • Page 105 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT RUN lamp is not Abnormal operation PN-30CCTA (CCT) Confirm the programming data: CM05 flashing of CCT card Y=0/Y=1, CM07 YY=01.
  • Page 106 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-CFTC RUN lamp is not on Abnormal operation Confirm the programming data: CM05 (CFT) of CFT card Y=0/Y=1, CM07 YY=01.
  • Page 107 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-DAIA-A RUN lamp is not Abnormal operation Reset the MB switch. (DAIA) flashing of DAIA card (Down→Up→Down) Check the setting of SENSE switch and SW1-4.
  • Page 108 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-DAIB RUN lamp is not Abnormal operation Reset the MB switch. (DAIB) flashing of DAIB card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 109 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-DAIC RUN lamp is not Abnormal operation Reset the MB switch. (DAIC) flashing of DAIC card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 110 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-DAID-A RUN lamp is not Abnormal operation Reset the MB switch. (DAID) flashing of DAID card (Down→Up→Down) Check the setting of SENSE switch and SW1-4.
  • Page 111 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-DAIE RUN lamp is not Abnormal operation Reset the MB switch. (DAIE) flashing of DAIE card (Down→Up→Down) If the fault cannot be cleared, replace the card.
  • Page 112 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-24DTA-C (DTI) RUN lamp is not Abnormal operation Confirm the programming data: CM05 flashing of DTI card Y=0/Y=1, CM07 YY=01.
  • Page 113 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-30DTC-A (DTI) RUN lamp is not Abnormal operation Confirm the programming data: CM05 flashing of DTI card Y=0, CM07 YY=01.
  • Page 114 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-30DTC-C (DTI) RUN lamp is not Abnormal operation Confirm the programming data: CM05 flashing of DTI card Y=0/Y=1, CM07 YY=01.
  • Page 115 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-IPTB RUN lamp is not Abnormal operation Check whether the MODE switch is set (IPT) flashing of IPT card to “0”...
  • Page 116 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-IPTB L1 lamp is not on Communication Confirm whether the LYR lamp is on. (IPT) error Confirm the programming data: CMA7 Check to see if the LAN cable is correctly connected.
  • Page 117 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-IPTB LINK lamp is not on LAN connection Check to see if the LAN cable is (IPT) failure correctly connected.
  • Page 118 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-24PRTA RUN lamp is not Abnormal operation Confirm the programming data: CM05 (PRT) flashing of PRT card Y=0/Y=1, CM07 YY=01.
  • Page 119 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-30PRTA (PRT) RUN lamp is not Abnormal operation Confirm the programming data: CM05 flashing of PRT card Y=0/Y=1, CM07 Y=1.
  • Page 120 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-4RSTB RUN lamp is not Abnormal operation Confirm the programming data: CM05 (MFR) flashing of MFR card Y=0.
  • Page 121 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-SC01 RUN lamp is not Abnormal operation Confirm the programming data: CM05 (DCH) flashing of DCH card Y=0.
  • Page 122 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-SC03-A/ RUN lamp is not Abnormal operation Confirm the programming data: CM05 PN-SC03-B flashing of CSH card Y=0.
  • Page 123 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-2CSIA OPE lamp is not on D-Channel link is Confirm the programming data: CM06 (CSI) not connected YY=10.
  • Page 124 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-2CSIH OPE lamp is not on D-Channel link is Confirm the programming data: CM06 (CSI) not connected YY=10 between CSH and Confirm if the corresponding CSH card...
  • Page 125 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-32IPLA RUN lamp is not Abnormal operation Confirm whether the MODE switch is (IPELC) flashing of IPELC card set to “0”, “3”, or “4”.
  • Page 126 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Table 2-6 Remedial Action on Each Lamp Status (Continued) FAULT CARD NAME LAMP STATUS REMEDIAL ACTION CONTENT PN-M10 (M10) CK0 lamp is not on Cable connection Check to see if the cable between failure between Digital Trunk Interface and M10 is Digital Trunk...

  • Page 127: Troubleshooting By Contents Of Complaint

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Troubleshooting by Contents of Complaint This section describes the troubleshooting method when you receive a complaint of a problem from a station user or an operator. Select the appropriate section corresponding to the problem Figure 2-4 and perform the troubleshooting.

  • Page 128: How To Follow The Programming Tree

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting HOW TO FOLLOW THE PROGRAMMING TREE The troubleshooting procedure is explained in the form of a “Tree”. Troubleshooting can be performed accurately, as well as efficiently, by following the related “Tree” path according to the information available on the fault.

  • Page 129: Station Line Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting STATION LINE FAULT (1) At Calling Station START Side Tone cannot be heard. (1) On the MDF, connect a test CHECK telephone set to the faulty station line. (2) If Side Tone can be heard, check for trouble with the cabling and telephone set.
  • Page 130 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting After dialing the first digit, Dial Tone is not disconnected. At DTMF Telephone (1) System Data Programming for the CHECK station: CM12 YY=00 (1) PBR card (DTMF Receiver) REPLACE (2) LC card (3) Telephone set At any type of (1) System Data Programming for the CHECK...
  • Page 131 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (2) At Called Station START called station, (1) “ON” lamp on the PWR card is on. CHECK telephone does not ring. (2) Volume Control of the telephone set. (1) LC card REPLACE (2) Telephone set (3) PWR card (In case all station fails within same PIM.) The call is routed to a station...

  • Page 132: Line/Tie Line Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting C.O. LINE/TIE LINE FAULT (1) On Outgoing Call START After dialing the trunk access code, tone (Reorder Tone) is returned. “BL” Lamp on the trunk (1) Make Busy Data (CME5) of the CHECK card is flashing.
  • Page 133 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Dial Tone is not returned from distant office. In case of COT card (1) Disconnect the trunk from the line CHECK on the MDF. (2) Connect a test telephone set to the C.O. line (distant office side) on the MDF.
  • Page 134 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (3) If Dial Tone is returned after seizing the original trunk, there is a problem with the distant office, the Carrier Equipment or the line. (4) If not, check for trouble with wiring on the MDF and the trunk card.
  • Page 135 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting After dialing the first digit, Dial (1) Appropriate signal (DP/DTMF) to CHECK Tone from the distant office is distant office is transmitted. not disconnected. • System Data Programming for DP signal: CM35 YY=01, 13, 23, 25, •...
  • Page 136 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (2) On Incoming Call START C.O. Incoming Call is not terminated to ATTCON Station, DIT or TAS Buzzer. “BL” Lamp on the trunk (1) Disconnect the trunk from the line CHECK card is not turned on. on the MDF.
  • Page 137 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting No Dial Tone Connection on (1) In case all Tie Line Trunks fail, check CHECK if DTMF Receivers for Tie Line Tie Line Incoming Call (only for Incoming Call are installed (only the 2nd dial tone system) when the signal kind of the trunk is DTMF).
  • Page 138 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting The Tie Line Incoming Call/DID (1) System Data Programming for the CHECK Call is routed to a different trunk: CM35 YY=01, 17, 61-68 station other than the dialed station, or to Reorder Tone. (1) Trunk card REPLACE (2) FP card...
  • Page 139 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (3) On Answering the Call START Speech Path Trouble: (1) Disconnect the trunk from the line CHECK No connection/One way on the MDF. connection (2) To perform the Speech Path Test internally, make the following connection on the MDF according to type of card.
  • Page 140 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (3) If the trouble remains, replace the trunk card. (4) If not, there is a problem with the distant office. (1) Trunk card REPLACE (2) FP card (3) MP card Call is dropped (This condition excludes the Line Fault detected within a system).
  • Page 141 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Transmission quality is not acceptable. Noise/Distortion (1) Cabling between the PBX and the CHECK MDF or between the MDF and the lines is properly run to avoid induction from an AC Power Cable, motor or power supply equipment.

  • Page 142: Power Failure Transfer (Pft) Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting POWER FAILURE TRANSFER (PFT) FAULT START Preassigned stations are not (1) Cross connection on the MDF is CHECK connected to the C.O. line properly made. when system alarm or power failure has occurred. (2) Between the AUC card and the COT card is properly connected.

  • Page 143: D Term Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting term FAULT term This troubleshooting procedure covers faults with D function only. For other faults, see “Station Line Fault” on Page 121. START (1) Wiring on Modular Box (Rosette) term All Keys on the D CHECK ineffective.
  • Page 144 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting LCD does not display any (1) Adjust Display contrast. CHECK information term (1) D REPLACE (2) DLC card No Tone Ringer term (1) System Data Programming for D CHECK Tone Ringer: CM90 YY=01 term (2) Adjust Ringer Volume on D term...

  • Page 145: Attcon Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting ATTCON FAULT ATTCON means SN610 ATTCON (4-wire type ATTCON) and SN708/709/712/741 ATTCON (2-wire type ATTCON) and SN716 DESKCON. START (1) ATTCON Lock-out has been set via All keys on the ATTCON are CHECK the Function Key.
  • Page 146 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting (1) Adjust Display Contrast. LCD does not display any CHECK information. (2) To test the LCD, perform the ATTCON Self-Test. See “ATTCON Self Test Procedure” on Page 140. (1) ATTCON REPLACE (2) DLC card (1) System Data Programming for the No Tone Ringer CHECK...

  • Page 147: Dss Console Fault

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting DSS CONSOLE FAULT START Keys on the DSS Console are (1) DLC card is properly mounted. CHECK ineffective. (2) System Data Programming for DSS Console: CM10, CM96, CM97 (1) DSS Console REPLACE (2) DLC card (3) FP card (4) MP card NEAX2000 IVS...

  • Page 148: Attcon Self-Test Procedure

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting ATTCON SELF-TEST PROCEDURE ATTCON means SN610 ATTCON (4-wire type ATTCON) and SN708/709/712/741 ATTCON (2-wire type ATTCON). SN716 DESKCON has no self test function. The ATTCON has a self-test function performed on an off-line basis. The self-test procedure is as follows: OPERATION LCD DISPLAY...
  • Page 149 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting OPERATION LCD DISPLAY (10) Press Function Key 17. ** FUNC 17 ** • The green lamp will light. ATT SELF TEST MODE • The ringer will sound. (11) Press Function Key 17 again. •...
  • Page 150 CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting OPERATION LCD DISPLAY (21) Press Function Key 97. ** FUNC 97 ** • The red lamp will light. ATT SELF TEST MODE (22) Press Function Key 97 again. • The red lamp will go off. (23) Press Function Key 96.

  • Page 151: Figure 2-6 Sn610/Sn708/Sn709/Sn712/Sn741 Attcon Key Numbers

    CHAPTER 2 TROUBLESHOOTING Fault Diagnosis and Troubleshooting Figure 2-6 SN610/SN708/SN709/SN712/SN741 ATTCON Key Numbers TALK LOOP1 LOOP2 LOOP3 LOOP4 LOOP5 LOOP6 DEST ATND LDN0 HOLD CANCEL NEAX2000 IVS Maintenance Manual Page 143 ND-70926 (E), Issue 3.0...
  • Page 152 This page is for your notes. NEAX2000 IVS Maintenance Manual Page 144 ND-70926 (E), Issue 3.0...

  • Page 153: Chapter 3 Maintenance Operation

    CHAPTER 3 MAINTENANCE OPERATION This chapter explains how to save the office data and how to load and verify the office data. NEAX2000 IVS Maintenance Manual Page 145 ND-70926 (E), Issue 3.0...

  • Page 154: Saving Pbx Data To Your Pc

    CHAPTER 3 MAINTENANCE OPERATION Saving PBX Data to Your PC SAVING PBX DATA TO YOUR PC Saving PBX data to your PC can be achieved via MATWorX and MATWorX Studio. For instructions, please consult the Online Help included with MATWorX and MATWorX Studio. Saving PBX data is useful for: •...

  • Page 155: Uploading Data / Verifying Data

    CHAPTER 3 MAINTENANCE OPERATION Uploading Data / Verifying Data UPLOADING DATA / VERIFYING DATA Uploading archived data from your PC into the PBX’s memory and comparing archived PBX data on your PC against current data in the PBX’s memory can be achieved via MATWorX and MATWorX Studio.
  • Page 156 This page is for your notes. NEAX2000 IVS Maintenance Manual Page 148 ND-70926 (E), Issue 3.0...

Table of Contents