HP Compaq dx2100 MT Troubleshooting Manual
Microtower business pcs
Hide thumbs
Also See for Compaq dx2100 MT:
- Hardware reference manual (31 pages) ,
- Quick setup manual (20 pages) ,
- Service & reference manual (116 pages)
Table of Contents
Advertisement
Quick Links
Download this manual
See also:
Service Reference Manual
Advertisement
Table of Contents
Troubleshooting
Related Manuals for HP Compaq dx2100 MT
Summary of Contents for HP Compaq dx2100 MT
-
Page 1: Troubleshooting Guide
Troubleshooting Guide Business PCs dx2100 Series Microtower Document Part Number: 403286-001 September 2005 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
-
Page 3: Table Of Contents
Accessing HP Insight Diagnostics ........ -
Page 4: Computer Diagnostic Features
USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. -
Page 5: Accessing Hp Insight Diagnostics
Accessing HP Insight Diagnostics You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics. 1. While the computer is on, insert the Documentation and 2. Shut down the operating system and turn off the computer. -
Page 6: Survey Tab
Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System—Shows information about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information. Troubleshooting Guide Computer Diagnostic Features www.hp.com 1–3... -
Page 7: Test Tab
Interactive mode, but these require user intervention. Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. (Quick, Complete, or Custom). Unattended). www.hp.com Troubleshooting Guide... -
Page 8: Status Tab
The devices being tested The tests that are running The overall elapsed time The individual elapsed test times The condition status of each test www.hp.com Computer Diagnostic Features 1–5... -
Page 9: Log Tab
Diagnostics You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. -
Page 10: Downloading The Latest Version Of Hp Insight Diagnostics
5. Print the information from the storage device used to save it. ✎ To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the Documentation and Diagnostics CD from the optical drive. Downloading the Latest Version of HP Insight Diagnostics 1. -
Page 11: Troubleshooting
■ ■ Troubleshooting Guide Troubleshooting www.hp.com/ergo Run the diagnostics utility. Refer to Diagnostic Features” for more information. Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. - Page 12 CAUTION: Running the Restore Plus! CD will erase all data on the hard Ä drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
-
Page 13: Helpful Hints
CAUTION: Running the Restore Plus! CD will erase all data on the hard Ä drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software,... - Page 14 During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup. www.hp.com “Solving Hardware Troubleshooting Guide...
-
Page 15: Solving General Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Computer will not Cables to the external turn on. - Page 16 (10.2-cm) clearance on all vented sides of the computer and monitor to permit required airflow. 2. Ensure fans are connected and working properly (some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. www.hp.com Solution Troubleshooting Guide...
- Page 17 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. Turn on the monitor and check that the monitor light is on. Check the cable connection from the monitor to the computer and to the electrical outlet. www.hp.com Troubleshooting Solution 2–7...
- Page 18 Set the selector switch to agree with the cable connection. Try a different monitor. Refer to “Interpreting Diagnostic Lights and Audible Codes” error code. www.hp.com Solution to interpret the Troubleshooting Guide...
-
Page 19: Solving Hardware Installation Problems
You can also use devices. Computer Setup to reconfigure or disable devices to resolve the resource conflict. www.hp.com Troubleshooting Solution 2–9... -
Page 20: Interpreting Diagnostic Lights And Audible Codes
2. Observe the beeps and LED 3. If you still cannot resolve the www.hp.com Solution came with the system to determine if you are using the correct memory modules and to verify the proper installation. -
Page 21: Diagnostic Front Panel Leds And Audible Codes
5. Contact an authorized reseller or service provider. Pre-video memory 1. Reseat DIMMs. Power on the error. system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. www.hp.com Troubleshooting 2–11... - Page 22 Invalid ROM 1. Reflash the system ROM with the based on bad latest BIOS image. checksum. 2. Replace the system board. Incorrect Enter the correct password. password entered. Correct password No action required. entered. www.hp.com Troubleshooting Guide...
- Page 23 If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. www.hp.com Troubleshooting 2–13...
-
Page 24: Restoring The Software
✎ Refer to the number listed in the warranty or in the Worldwide Telephone Numbers Guide on the Documentation and Diagnostics CD for technical assistance. 2–14 www.hp.com www.hp.com Troubleshooting Guide...