Motorola moto g52j 5G User Manual
  1. Manuals
  2. Brands
  3. Motorola Manuals
  4. Cell Phone
  5. moto g52j 5G
  6. User manual

Motorola moto g52j 5G User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Motorola moto g52j 5G

Summary of Contents for Motorola moto g52j 5G

  • Page 1 User Guide...
  • Page 2 © 2022 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    5G Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
  • Page 4 5G Home screen Change wallpaper Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Remove Google feed Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps...
  • Page 5 5G Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts...
  • Page 6 5G Connect to VPNs Connected devices Connect with Bluetooth Connect with Wi-Fi Direct Make contactless payments Share or receive with NFC Share files and links with nearby Android phones Transfer files between phone and computer (USB) Cast screen or media to TV...
  • Page 7 5G Use Dark theme Adjust colors at night Stop screen flicker Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Adjust refresh rate Change font and display size...
  • Page 8 5G viii System Languages & input Customize the keyboard Use multiple languages Open apps faster Gestures Set Power button gestures Change System navigation Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone...
  • Page 9 5G Forgot unlock code Can't sign in to Google Account sync issues App issues App or widget issues Camera issues Messaging issues Gmail issues Play Store issues Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Earpiece Front camera (Learn more in Camera help.) Microphone Proximity sensor Google Assistant button Volume up/down button Power button fingerprint sensor...
  • Page 11 Set up phone Macro camera Ultra-wide and depth camera Main camera Flash NFC touchpoint for sharing content paying with your phone Headset jack Microphone USB-C port to charge phone, transfer files, and share data connection with tethered devices. Speaker About water, splash, and dust resistance Your phone has a rating of IP68 (withstands immersion in up to 1.5 meters of fresh water for up to 30 minutes), but is not waterproof and is not designed to work while submerged underwater.

  • Page 12: Insert And Remove Sim And Sd Cards

    Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
  • Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.

  • Page 14: Copy Data From Old Phone

    Set up phone Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
  • Page 15 Set up phone Insert your SIM to connect to the mobile network, or touch Skip. Connect to a Wi-Fi network and touch Next. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on.

  • Page 16: Manage Dual Sims

    Set up phone Select the contacts to import and touch Import. Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 17: Set Up Voicemail

    Set up phone Touch the SIM to change. Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
  • Page 18 Set up phone • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account.

  • Page 19: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 20: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.

  • Page 21: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...

  • Page 22: About Your Lock Screen

    Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. • Choose where to find your list of all apps - in the app tray or on the home screen.

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone showed all apps on your home screen. With your new phone, you can shortcuts to your most important apps on your home screen for easy access.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 27 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 28 Learn the basics : New to Android? Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete.
  • Page 29 Learn the basics : New to Android? Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 31 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 34: Use Quick Settings

    Learn the basics : Get around on your phone Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen. Action Gesture to use Switch between apps At the very bottom of the screen, swipe left or right.
  • Page 35 Learn the basics : Get around on your phone To see all quick settings, swipe down again. Adjust quick settings Do one of the following: • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi...
  • Page 36 Learn the basics : Get around on your phone GIF maker Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver (Appears after you turn on Data Saver the first time.) Night Light...
  • Page 37 Learn the basics : Get around on your phone Bedtime mode System update Hotspot You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch • open Settings app.

  • Page 38: Turn Screen Off And On

    Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.

  • Page 39: Capture Your Screen

    Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Drag from the bottom of the screen and hold to see recent apps, then touch Screenshot. •...

  • Page 40: Record Your Screen

    Learn the basics : Capture your screen Draw. To change color or thickness, touch again. Highlight. To change color or thickness, touch again. Insert a text box. Touch the icons to change the background and text color. Blur with mosaic effect. Swipe over the area to blur. Undo change.
  • Page 41 Learn the basics : Capture your screen Touch Start to open the recorder and see a 3-second countdown before recording. Tip: To adjust options before recording, touch the countdown timer and make changes. Touch restart the countdown. Make your recording. While recording: •...

  • Page 42: Create Gifs From Video

    Learn the basics : Capture your screen To turn the selfie video off, touch Other options You can adjust more options, like frames per second or screen touches, in phone Settings. Learn more. View recordings To view a recording immediately after you capture it, swipe down from the top of the screen and touch the notification.

  • Page 43: Discover Useful Tools

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 44: Get Directions To A Location

    Learn the basics : Discover useful tools Fix an issue If your phone isn't recognizing “OK, Google” commands: Battery Saver If it's on, you need to get your assistant's attention by touch instead of voice, or turn off Battery Saver. If it's off, then follow the remaining steps.

  • Page 45: Use Clock And Weather Widget

    Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
  • Page 46 Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.

  • Page 47: Manage Time Spent On Your Phone

    Learn the basics : Discover useful tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
  • Page 48 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
  • Page 49 Learn the basics : Discover useful tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 50: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 51: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 52: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 53: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch or Set wallpaper.

  • Page 54: Use Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Fix an issue If your favorites tray icons are being replaced automatically by icons you haven't selected, turn off app suggestions. Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
  • Page 55 Personalize your phone : Home screen • Compose new email Gmail • Open to specific account • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab •...
  • Page 56 Personalize your phone : Home screen Touch > Add to Home screen. Edit the name if desired. Touch Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...

  • Page 57: Arrange Apps And Control Icon's Look

    Personalize your phone : Home screen Touch Select the folder. To remove one app from the folder: Open the folder. Touch & hold the app's icon. Touch Remove widgets, shortcuts, or folders To remove items from your home screen: Touch & hold it until it vibrates. Drag it to Remove.

  • Page 58: Remove Google Feed

    Personalize your phone : Home screen • To be able to position icons anywhere on the home screen, touch Free arrangements. • To have icons move automatically to fill empty spaces, touch Auto fill. Adjust icon size and names You can make the app icons on your home screen and in the app tray larger or smaller. You can also remove or expand the names below the icon.

  • Page 59: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Touch Swipe Access > Nothing. To add the feed back again, change Swipe Access to Google feed. Remake your home screen with launchers About launchers A launcher app defines what your home screen looks like and how you organize and interact with all of your apps.

  • Page 60: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 61: Use Apps

    Use apps Open, close, switch apps Open and close apps To open an app, touch its icon on the home screen, or swipe up from the bottom of your home screen open the tray, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.

  • Page 62: View Notifications

    Use apps Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Swipe to split and turn it on To use it: In the first app you want to view in split screen, swipe once back and forth across the screen. Select the second app to use.
  • Page 63 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time.

  • Page 64: About Preloaded Apps

    Use apps Customize your notifications Do Not Disturb to silence all notifications when you don’t want interruptions. Touch & hold a notification to customize that app's notifications. Then you can: • Stop all notifications from that app. • Change the app's notifications to be Silent instead of Default.
  • Page 65 Use apps Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents. Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device.
  • Page 66 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
  • Page 67 Use apps Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. News See headlines, weather, and information on your favorite topics and locations. Osaifu-Keitai Manage smart cards in your electronic wallet for secure, contactless payments and access.

  • Page 68: About The Moto App

    Look for Help or Settings > Help. About the Moto app The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings.

  • Page 69: Focus On Gaming

    Use apps Other settings • See what’s going on while your screen is off with Peek Display. Learn more. • Silence the “Hello Moto” greeting during startup. Learn how. To find information about different settings, touch above. Focus on gaming Find your games and gaming tools in one place Open Games app and then:...
  • Page 70 Use apps Do one of the following: • To touch , select Tap the icon. • To swipe right, select Swipe right from the edge. • To swipe without showing , select Swipe right from the edge, then touch and turn Show visual hint off To reposition , just drag it to the top, middle, bottom, or opposite side of the screen.
  • Page 71 Use apps To disable all gestures (system navigation, swiping for quick settings, and gestures like flashlight) during your game, open the sidebar and touch to turn Locked mode on Turn off individual gestures During a game, open the sidebar and touch Touch Block Gestures and turn on the gestures you want to block.
  • Page 72 Use apps To record your screen, touch Learn more. To take a screenshot, touch To share it, touch...

  • Page 73: Get, Delete, Manage Apps

    Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 74 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 75: Manage Or Delete Apps

    Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 76 Use apps : Get, delete, manage apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 77: Protect Against Harmful Apps

    Use apps : Get, delete, manage apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi...
  • Page 78 Use apps : Get, delete, manage apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.

  • Page 79: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...
  • Page 80 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.

  • Page 81: Search Your Phone

    Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 82 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...

  • Page 83: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 84 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
  • Page 85 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 86: Manage, Delete Messages

    Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
  • Page 87 Use apps : Text messaging Control notifications for text messages If you use the Messages app: Open Messages app. Touch > Settings. If you have dual SIMs, touch General. Touch Notifications and: • Turn notifications on or off • Change the sound •...

  • Page 88: Change Default Messaging App

    Use apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
  • Page 89 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.

  • Page 90: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 91: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 92: Preview Inboxes From Home Screen

    Use apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 93 Use apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 94: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 95: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 96 Use apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 97: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 98: Set Date And Time

    Use apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
  • Page 99 Use apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on • To use the time format of your current location, turn Use locale default on •...

  • Page 100: Photos App

    Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 101 Use apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.

  • Page 102: Contacts, Calls, Voicemail Contacts

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 103: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 104: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 105: Share Contacts

    Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 106 Contacts, calls, voicemail : Contacts Open the Files app. Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 107: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 108: Make Calls

    Contacts, calls, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
  • Page 109 Contacts, calls, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.

  • Page 110: During A Call

    Contacts, calls, voicemail : Phone calls Fix an issue To change your caller ID information seen by people receiving your calls, contact your carrier. If you’re having other issues, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: •...

  • Page 111: Make Video Calls

    Contacts, calls, voicemail : Phone calls To play or share the recording: In the Phone app, touch In the list of recent calls, means the call was recorded. Touch the call. Then: • Touch to play the recording. • Touch to share it.

  • Page 112: Make Calls Over Wi-Fi

    Contacts, calls, voicemail : Phone calls To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Make calls over Wi-Fi About Wi-Fi calling Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your cellular signal is poor or not available.

  • Page 113: Block Calls And Texts

    Contacts, calls, voicemail : Phone calls Depending on your carrier, you’ll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active call status indicator when your call is over a Wi-Fi network. If you're not connected to Wi-Fi, calls use your carrier’s mobile network. Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.

  • Page 114: Turn Call Waiting On And Off

    Contacts, calls, voicemail : Phone calls Touch > Settings > Blocked numbers. Turn Unknown on Your phone will block calls from private or unidentified numbers. You'll still receive calls from phone numbers that are stored in your contacts. Unblock a number From the Phone app: Touch >...

  • Page 115: View And Delete Call History

    Contacts, calls, voicemail : Phone calls Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information. To turn call waiting on: Open Phone app. Touch > Settings. Do one of the following: •...

  • Page 116: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Touch > Call history. Touch Missed. Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact.
  • Page 117 Contacts, calls, voicemail : Phone calls Touch Emergency call to see the dialer. Enter the emergency number for your region and touch When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.

  • Page 118: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 119: Send All Calls From Contact To Voicemail

    Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 120: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 121: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 122: Transfer Music Files

    Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 123: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 124: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 125: Use Airplane Mode

    Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 126: Control Data Usage

    Settings : Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.

  • Page 127: Share Your Internet Connection

    Settings : Network and internet Turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the status bar down and touch to turn Data Saver off/on.
  • Page 128 Settings : Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
  • Page 129 Settings : Network and internet Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it. If you’re experiencing performance issues, you can limit the number of connections allowed or temporarily disconnect devices. Go to Settings >...

  • Page 130: Connect To Vpns

    Settings : Network and internet Turn on USB tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer. Bluetooth tethering To connect a device to the internet using your phone's cellular data and a Bluetooth connection: Check that cellular data is on.

  • Page 131: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 132 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 133: Connect With Wi-Fi Direct

    Settings : Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.

  • Page 134: Share Or Receive With Nfc

    Settings : Connected devices Make a payment Make sure NFC is on and that the terminal has this symbol: Unlock your phone and touch its back to the terminal. Your payment app might require you to open the app and enter a PIN before touching your phone to the terminal.

  • Page 135: Share Files And Links With Nearby Android Phones

    Settings : Connected devices Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: Go to Settings > Connected devices. Turn NFC icon on When NFC is on, you'll see in your status bar.

  • Page 136: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Get content from someone When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible. • If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on. To get the content, touch Accept.
  • Page 137 Settings : Connected devices • Any type of file • Only photos and videos Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.

  • Page 138: Cast Screen Or Media To Tv

    Settings : Connected devices • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix an issue If you’re having issues, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
  • Page 139 Settings : Connected devices To stop casting: • In the app that's casting, touch and touch the option to disconnect. • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.

  • Page 140: Print From Your Phone

    Settings : Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
  • Page 141 Settings : Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
  • Page 142 Settings : Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
  • Page 143 Settings : Connected devices • Your phone must be paired and connected with another device. Good for: • Quickly sharing with a nearby phone, tablet, or computer • No need for pairing devices (Simply touch them back-to-back.) Things to consider: •...

  • Page 144: Apps & Notifications

    Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 145: View Notification History

    Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 146 Settings : Apps & notifications Silence an app's notifications Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
  • Page 147 Settings : Apps & notifications Press a Volume button and on the screen touch Adjust the Ring & notification volume slider. Change notification sound To change the sound for all app notifications: Go to Settings > Sound & vibration > Advanced > Default notification sound. Do one of the following: •...
  • Page 148 Settings : Apps & notifications Control notification dots and bubbles App icons show dots to alert you about unread notifications. You can turn off dots for one or all apps. Turn dots off for all apps Go to Settings > Apps & notifications > Notifications. Touch Advanced.
  • Page 149 Settings : Apps & notifications Types of notifications the app sends appear here. For each enabled notification that you want to hide: Touch the name. Touch Advanced > Lock screen > Show sensitive content only when unlocked. Tip: When you turn on Lockdown, notifications won't show on your lock screen.

  • Page 150: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
  • Page 151 Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge.

  • Page 152: Prevent Overcharging

    Settings : Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...

  • Page 153: Show Battery Percentage In Status Bar

    Settings : Battery Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings...

  • Page 154: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.

  • Page 155: Manage Sd Card

    Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.

  • Page 156: Find Downloaded Files

    Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.

  • Page 157: Recover Recently Deleted Files

    Settings : Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch •...

  • Page 158: Upload Photos And Videos

    Settings : Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change back up settings any time. Adjust back up settings Open Photos app.
  • Page 159 Settings : Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan).

  • Page 160: Sound & Vibration

    Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
  • Page 161 Settings : Sound & vibration View and remove automatically muted apps Go to Settings > Sound & vibration > Multi-volume. Touch Auto mute to see the list of muted apps. To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings >...

  • Page 162: Set Ringtones

    Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 163: Enhance Sound

    Settings : Sound & vibration Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 164: Silence Calls & Notifications

    Settings : Sound & vibration To turn it off when you're listening through the loudspeaker: Go to Settings > Sound & vibration > Dolby Atmos. Touch > About. Tap the image three times to add the on/off switch. Turn it off Silence calls &...
  • Page 165 Settings : Sound & vibration Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Conversations: Allow all or priority conversations, or allow none. Touch to make selections. •...

  • Page 166: Stop Phone From Speaking

    Settings : Sound & vibration Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.

  • Page 167: Silence "Hello Moto" During Power Up

    Settings : Sound & vibration Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
  • Page 168 Settings : Sound & vibration You can also control sounds that notify you of other events: Go to Settings > Sound & vibration > Advanced. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on If you don't want any of these sounds, just turn them off...

  • Page 169: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 170: Stop Screen Flicker

    Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...

  • Page 171: Show Apps Full Screen

    Settings : Display Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done. Change themes Go to Settings > Display > Advanced > Styles. Touch a theme and touch Apply.

  • Page 172: See Peek Display Notifications

    Settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.

  • Page 173: Change Screen Timeout

    Settings : Display Touch Settings and do any of the following: • To change the style of the clock on the notifications screen, touch Clock, select the type, then touch Customize for more options. • To see a black background for these notifications instead of an animated one that fades in and out, turn Animated background off •...

  • Page 174: Stop Automatic Rotation

    Settings : Display Touch Attentive Display and turn the feature on or off. Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner.

  • Page 175: Change Font And Display Size

    Settings : Display • For the smoothest, most responsive display, use the highest refresh rate. • To save battery power, use a lower rate. Note: When Battery Saver is on, the refresh rate is set to 60Hz. To raise or lower the refresh rate: Go to Settings >...

  • Page 176: Set Lock Screen Preferences

    Settings : Display Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen. Go to Settings > Display > Advanced > Lock screen. Touch Lock screen > Notifications on lock screen. Select whether or not to show notifications.

  • Page 177: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright.
  • Page 178 Settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 179: Hearing Assistance

    Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Caption all speech This feature is available only in English. Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off...
  • Page 180 Settings : Accessibility Turn Hearing aids on During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening. Use real-time text (RTT) during calls Not all carriers support this feature. Real-time text (RTT) lets you use text to communicate during a phone call.

  • Page 181: Dexterity Assistance

    Settings : Accessibility Touch > Settings > Accessibility > TTY mode. Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. •...

  • Page 182: Use Accessibility Shortcuts

    Settings : Accessibility Follow onscreen instructions to select: • Number of switches • Face gesture settings • Scanning options • Switch assignments To adjust options for Switch Access later, go to Settings > Accessibility > Switch Access > Settings. Use Switch Access Connect the external device to your phone by pairing with Bluetooth or using USB.
  • Page 183 Settings : Accessibility Go to Settings > Accessibility > TalkBack. Turn TalkBack shortcut on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.

  • Page 184: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 185: Protect Against Harmful Apps

    Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 186: Lock And Unlock Phone

    Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 187: Adjust Lock Options

    Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 188: Unlock With Trusted Devices

    Settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 189: Unlock With Your Face

    Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 190: Unlock At Trusted Places

    Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...

  • Page 191: Keep Phone Unlocked While It's On You

    Settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
  • Page 192 Settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.

  • Page 193: Pin An App Screen

    Settings : Security : Lock and unlock phone Fix an issue Issue: Can’t unlock phone with fingerprint sensor. Check that Touch to unlock is turned Issue: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.

  • Page 194: Lock Sim Card

    Settings : Security Pin and unpin an app To pin a screen: Make sure you've turned on pinning and have recently opened the app you want to pin. Drag up from the bottom of the screen, hold, then release. In the recent app list, touch the app’s icon at the top of the preview to see Be sure to touch the app’s icon instead of the preview, which opens the app.
  • Page 195 Settings : Security Change SIM PIN To change the PIN code for your SIM card: Be sure you have the previous PIN. If you don't, contact your carrier for a PIN unlock key (PUK). Go to Settings > Security. Under SIM CARD LOCK, touch the SIM name. If Lock SIM card is off, turn it on Touch Change SIM PIN.

  • Page 196: Privacy

    Settings : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...

  • Page 197: Location

    Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 198 Settings : Location Fix an issue Issue: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 199: Accounts

    Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 200: Change Name & Info In Your Google Account

    Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 201: Control What Info Google Collects

    Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 202 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 203: System

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 204: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...

  • Page 205: Open Apps Faster

    Settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.

  • Page 206: Gestures

    Settings : System : Gestures Set Power button gestures Add shortcut menu to Power button When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Set it up Go to Settings >...

  • Page 207: Turn Flashlight On And Off

    Settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 208: Adjust Screenshot Settings

    Settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > System > Gestures. Or, open the Moto app and touch > Gestures. Do any of the following: • Turn Three finger screenshot on or off •...
  • Page 209 Settings : System Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.

  • Page 210: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 211: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 212: Add Or Delete Guest

    Settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 213: About Phone

    Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 214: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 215: Phone Won't Turn On

    Fix issues : Hardware issues • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...

  • Page 216: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...

  • Page 217: Sd Card Issues

    Fix issues : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off.
  • Page 218 Fix issues : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card.
  • Page 219 Fix issues : Hardware issues Be sure you have set the USB connection type to allow file transfer.

  • Page 220: Call And Sim Issues

    Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 221: Issues During Calls

    Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 222 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 223 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 224: Battery Issues

    Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 225: Battery Drains Too Fast

    Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 226: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 227 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 228: Wi-Fi Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 229: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 230 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 231: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 232 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 233: App Issues

    Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 234: Camera Issues

    Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.

  • Page 235: Messaging Issues

    Fix issues : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again. Clear the cache for the Camera app.
  • Page 236 Fix issues : App issues If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength: •...

  • Page 237: Gmail Issues

    Fix issues : App issues Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app.

  • Page 238: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 239: Reset Phone

    Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 240: Get More Help

    Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 241 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Table of Contents