Related Manuals for HP P24q G4
Summary of Contents for HP P24q G4
- Page 1 Maintenance and Service Guide P24q G4 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark sure to read “Important Safety Information”. owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ............................... 2 Important safety information ........................2 Important service information and precautions ..................2 RoHS (2002/95/EC) requirements ......................3 General descriptions ..........................3 Firmware updates ........................... 3 Before returning the repaired product to the customer ................3 2 Monitor features ............................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features ● HDCP (High-bandwidth Digital Content Protection) copy protection on all digital inputs ●... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. When the OSD menu is open, the Menu light turns on. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Power connector Connects the power cord. HDMI port Connects the HDMI cable to a source device such as a computer or game console. -
Page 9: Locating The Serial Number And Product Number
The SPEC label are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. For worldwide models (except India):... -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description PANEL BEZEL BASE_ASS’Y LENS ADAPTER BOARD MAIN BOARD MAINFRAME KEY BOARD REAR_COVER stand ass'y NA LGD INSULATING SHEET 0M1G3030 4120 QM1G38400601200ARA 0D1G1030 6120 Q01G6019 1 0M1G2940 10225... -
Page 11: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number PSU P24q G4 N02582-001 ADPCJ1903AA2 Capacitors and connectors are available for purchase from the following EU distributors: ... -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 13 Remove the Rear Cover: 1) Remove four screw from the rear case. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens.
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Page 14: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. Remove the power board: 1) The HP P24q G4 power board connector position is as follows: Warning: After unplugging the power supply, the... -
Page 15: Connector Repair
Connector repair This procedure includes HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPRNE7HPQ6) The connector’s identifiers are as follows: Connector Location HDMI CN503 D-SUB CN101 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. IMPORTANT: •... -
Page 16: Hdmi Connector Cn503
short circuit by inappropriate operate. • DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the electronic components and lead to malfunctions. • The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may cause damage. -
Page 17: D-Sub Connector Cn101
3) Lift the CN503 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. D-SUB connector CN101 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN101 connector from the circuit board. -
Page 18: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item HDMI test Confirm whether image displays and sound Computer or DVD player plays correctly on the monitor. - Page 19 indistinct, or too the brightness scale as dark. needed. Check Video Monitor video cable is disconnected. Connect the appropriate Cable is video signal cable displayed on between the computer and screen. monitor. Be sure that the computer power is off while connecting the video cable.
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Page 20: Index
Index components RC removal, 10 front, 5 rear components, 6 rear, 6 removal connector repair, 13 power board, 12 features, 4 RC, 10 firmware updates, 3 removal and replacement procedures, 10 front components, 5 returning to customer, 3 function test, 16 RoHS (2002/95/EC) requirements, 3 how to order parts, 9 safety information, 2...