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TROUBLESHOOTING
When the PC screen connected to the dongle cannot be shared
•
Check if the dongle has been correctly inserted into the USB port of the PC.
•
Check if the [SoftAP] settings have been switched to ON in the LG device's [Network]
menu. For more details on LG device settings, please refer to the user manual of the
relevant model.
•
If there are other wireless devices around LG device, they may interfere with
communication.
•
The screen sharing function of the dongle will not work when a PC's screen saving or
logout functions are enabled. Disable these features if expecting to be screen sharing
for a longer amount of time.
The video is delayed or the audio stops momentarily
•
Image and audio output may not work properly on a PC whose specifications are too
low or whose OS version is too old. Please refer to the system requirements section.
•
If there is another wireless device in the vicinity of the product, it may interfere with
communication and cause problems in the image and audio output.
•
Place LG device and the PC you are sharing the screen from close to each other and try
again.
•
If there are other wireless devices around LG device, they may interfere with
communication.
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