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19 FAQs
Answers to the frequently asked questions are listed here
to solve simple problems with the recorder. If the problem
cannot be solved, please contact the dealer or visit our
official website:
www.philips.com/support
My Voice Tracer cannot power on:
The battery is out of power, please recharge promptly.
Incorrect time/date:
Please set the time/date in the menu if the recording time is
incorrect.
Blurred photo/video:
If the camera lens are unclean, please clean up the lens with a
piece of flannelette.
My Voice Tracer does not record anything:
The Voice Tracer's memory is full, and the loop record is
off. Please delete some recordings or move them to other
storage devices.
My Voice Tracer does not play recordings:
The battery is out of power, please recharge.
My Voice Tracer crashes:
If the device cannot start, display a black screen or fails to
function, resetting the device provides the most common
solution. A reset button is located under the rubber plug of
USB& HDMI. The recorder can be reset by using tweezers or
any pointed object to press inside the pinhole.
Note
This operation will not cause any loss or damage to files.
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