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Fail to log into Google Photos
Please try these steps one by one until the issue is resolved:
1.
Make sure your device is connected to the internet.
2.
Make sure Google Photos is available at the time and region you are
using it.
3.
Make sure your Lenovo Smart Frame app is at the latest version.
Check the Google Play Store for a newer version. Reinstall if needed.
4.
If the issue is still not resolved, please call Customer Support.
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Unresponsive voice command
Please try these steps one by one until the issue is resolved:
1. You can use voice commands to control your Frame through your
paired device. Make sure your device is connected to the internet and
its microphones are working properly.
2. Make sure you are using supported voice commands. Please check
the list of supported voice commands in the Lenovo Smart Frame App
or in the device FAQs.
3. Make sure the voice command function is enabled (can be configured
in the Lenovo Smart Frame app)
4. Remove and re-insert the power cable
5. On the frame, press both Minus and Star keys at the same time for five
seconds to reset the device, then retry.
6. If the issue is still not resolved, please call Customer Support.
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Cannot connect to WI-FI
Please try these steps one by one until the issue is resolved:
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