Acer Altos R710 Service Manual
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Acer Altos R710 Service Manual

Acer Altos R710 Service Manual

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Acer Altos R710
Service Guide
Service guide files and updates are available
on the CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.:
PRINTED IN TAIWAN

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  • Page 1 Acer Altos R710 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Acer Altos R710 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Chapter 1 System Introduction Features ............1 System Block Diagram .
  • Page 8 Table of Contents Removing the Components ........65 Removing a Hard Drive .
  • Page 9 Table of Contents...

  • Page 10: System Introduction

    System Introduction Features Processor ® Single or dual Intel ® Intel Hyper-Threading Technology support Chipset ® Intel E7520 chipset, including: • E7520 MCH • PXH ® • Intel 82801ER I/O Controller Hub 5-R (ICH-5R) Memory Six DIMM slots supporting DDR-2 400 MHz memory Memory mirroring and memory sparing options Maximun upgrade: 12GB I/O Control...
  • Page 11 On-board Platform Instrumentation using the National Semiconductor PC87431M mini- Basedboard Management Controller (mBMC) (Default) Support for optional Intelligent Management Module-Prefessional Edition ® Support for Acer Light-Guided Diagnostics on all field replaceable units (FRUs) Dimensions 3.455 inches high 16.930 inches wide 26.457 inches deep...

  • Page 12: Chassis Intrusion

    Peripherals Slimline bya for CD-ROM drive, DVD-ROM drive, or floppy drive Optional kit to convert one hard drive bya inot a CD-ROM / DVD-ROM, or floppy drive bay PCI riser card bracket LEDs Standard Control Panel: NIC1 Activity NIC2 Activity Power / Sleep System Status (with optional light pipe kit, system status LEDs can be viewed with bezel closed) System identification...

  • Page 13: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 14: System Board Layout

    System Board Layouts Connector and Header Locations Chapter 1...
  • Page 15 34-pin SSI control panel connector SATA port 1 SATA port 2 Power supply signal cable USB header (DH-10) USB header (1x10) IPMB connector IDE power connector SCSI channel A ICMB connector 120-pin connector for optional Acer Intelligent Management Module ® Chapter 1...

  • Page 16: Back Panel Connectors

    Back Panel Connectors Item Description PS/2 Mouse port PS/2 Keyboard port Com Port (RJ-45 connector) Gigabit LAN #1 Port (RJ45) Gigabit LAN #2 Port (RJ45) Video Port USB port #1 USB port #2 SCSI Channel A external connector Chapter 1 TP00762...

  • Page 17: Scsi Backplane

    SCSI Backplane Item Description Floppy Drive Connector IDE Optical Drive Connector SCA2 Hard Drive Connectors 6th Drive Insert (optional) Control Panel Connector Chapter 1...

  • Page 18: Internal And External Structure

    Internal and External Structure Front View (with bezel) Item Description Name Plate Keylock LEDs Front View (w/o bezel) Item Description Slim CDRM or FDD Bay 3.5” SCSI HDD bay Tape Device bay / 6th SCSI HDD bay Front VGA output port Front USB port Power Button ID Button...

  • Page 19: Front Panel Led And Buttons

    Front Panel LED and Buttons Item Description Power Button LAN #2 Activity LED LAN #1 Activity LED Power LED System Status LED Hard Drive Activity Control Button Functions Item Description Power/Sleep button Toggles the system power on/off. Sleep button for ACPI- compatible operating systems.

  • Page 20: Rear Panel

    LED Indicator Status Item Description No light indicates the power is off / is in ACPI S4 or S5 state. Hard disk drive status Random blinking green light indicates hard disk drive activity (SCSI or SATA). No light indicates no hard disk drive activity. System Status LED Solid green indicates normal operation Blinking green indicates degraded performance...

  • Page 21: Optional Peripherals

    Item Description Cooling fan for Redundant Power Fan Module Optional Peripherals Item Description Slim-line Device cage, support for floppy drive / DVD / CD- ROM drive Optional 6th hard drive or Tape Drive Bay System Control Panel 1st Hard Drive Bay or Optional Floppy drive bay Hard Drive Bays (5) Chassis Handle Chapter 1...
  • Page 22 Internal Components Locations Item Description Power Supply Power Distribution Modules Board Riser Card Assemble CPU Air Duct Fan Module Air Buffle Slim Line Drive Bay Front Bezel Chassis Handle Chapter 1...
  • Page 23 Item Description Control Panel Hard Drive Bays Chapter 1...

  • Page 24: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Type Single or dual Intel Intel Slot Socket 604 Speed 800MHz/2.8GHz/3.0GHz/3.2GHz/3.4GHz/3.6GHZ Bus frequency 100/133 MHz Voltage The base board has two VRDs (Voltage REgulator Devices) providing the appropriate voltages to the installed processors. Each VRD is compliant with the VRD 10.1 specification and is designed to support Intel maximum of 105AMPs (amperes) and peak support of 120A.
  • Page 25 C Address Map C Bus C Add 0x30 0x32 0x44 0x60 0xA0 0xA2 0xA4 0xA6 0xA8 0xAA 0xAC 0xAE 0xC4 0xD2 Device CPU1 therm sensor CPU2 therm sensor ICH3 DIMM1 DIMM3 DIMM5 CPU1 SEEPROM DIMM2 DIMM4 DIMM6 CPU2 SEEPROM P64H2 CK408B Chapter 1...
  • Page 26 DDR Configurations DIMM DIMM Capacity Organization 128MB 16M x 72 128MB 16M x 72 128MB 16M x 72 256MB 32M x 72 256MB 32M x 72 256MB 32M x 72 256MB 32M x 72 512MB 64Mx 72 512MB 64M x 72 512MB 64M x 72 512MB...
  • Page 27 VGA Interface Item Subsystem supports Video Modes Video Modes 2D Mode Refresh Rate (Hz) 2D Video Mode Support 640x480 60,72,75,90,100 800x600 60,70,75,90,100 1024x768 60,72,75,90,100 1280x1024 43,60 1280x1024 70,72 1600x1200 60,66 1600x1200 76,85 3D Mode Refresh Rate (Hz) 3D Video Mode Support with Z Buffer Enabled 640x480 60,72,75,90,100 800x600...
  • Page 28 Internal/External 68-pin VHDCI SCSI Connectors Pin-out Connector Contact No. Signal Name +DB(0) +DB(1) +DB(2) +DB(3) +DB(4) +DB(5) +DB(6) +DB(7) +DB(P) GROUND GROUND RESERVED RESERVED RESERVED GROUND +ATN GROUND +BSY +ACK +RST +MSG +SEL +C/D +REQ +I/O +DB(8) +DB(9) +DB(10) +DB(11) PCI BusSegment Characteristics PCI Bus Voltage...
  • Page 29 Network Controller Item Description Features 64-bit PCI-X Rev.1.0 master interface Integrated IEEE 802.3 10Base-T, 100Base-TX and 1000Base-TX compatible PHY+ IEEE 820.3ab atuo-negotiation support Full duplex support at 10Mbps, 100Mbps, and 1000Mbps operation Integrated UNDI ROM support MDI/MDI-X and HWI support Low power +3.3V device ACPI Sleep states Item...
  • Page 30 IRQ Assignment Map ISA Interrupt Description PIRQC USB 2.0 Controller #3, Native IDE, S-ATA PIRQD USB 2.0 Controller #2 PIRQE Option for SCI, TCO, HPET#0,1,2 PIRQF Option for SCI, TCO, HPET#0,1,2 PIRQG Option for SCI, TCO, HPET#0,1,2 PIRQH USB 2.0 EHCI controller #1, option for SCI, TCo, HPET#0, 1, 2 Ser IRQ SIO3 Chapter 1...

  • Page 31: Environmental Requirements

    Environmental Requirements Parameter Limits Operating Temperature Note: Chassis design must provide airflow to avoid exceeding Intel Xeon processor maximum case temperature. Non-Operating Temperature DC Voltage +/- 5% of all nominal voltages Non-Operating Humidity 90%, non-condensing @ 35 Acoustic noise Sound Pressure: 55 dBA ( Rackmount) in an idle state at typical office ambient temperature.

  • Page 32: Mechanical Specifications

    Mechanical Specifications Item Dimensions H x W x D 77mm(H) x 430mm (W) x 648mm (D) I/O ports 1. 1x PS/2 port ( support K/B and Mouse via Y-cable) 2. 3 x USB 3. 2 x Gibabit Ethernet ports (RJ45) 4.

  • Page 33: Asm Pro

    This feature is designed primarily for server supervisors and management information system ( MIS ) personnel to help them detect errors or potential trouble spots in their network servers through a single management station.

  • Page 34: Intelligent Platform Management Interface (Ipmi)

    Intelligent Platform Management Interface (IPMI) IPMI stands for Intelligent Platform Management Interface. IPMI is an open standard hardware manageability interface specification. It provides an architecture that defines how unique device can all communicate with the CPU in a standard way. With IPMI, the CPU has only one thing to communicate with-the IPMI Event Log.

  • Page 35: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup utility is provided to perform system configuration changes and to display current settings and environment information. The BIOS Setup utility stores configuration settings in system non-volatile storage. Changes affected by BIOS Setup will not take effect until the system is rebooted. The BIOS Setup Utility can be accessed during POST by using the F2 key.
  • Page 36 ↑ ↓ ↔ Option Exit Select Item Select Item Select Menu Select Field Change Value Change Value Description The ESC key provides a mechanism for backing out of any field. This key will undo the pressing of the Enter key. When the ESC key is pressed while editing any field or selecting features of a menu, the parent menu is re-...

  • Page 37: Entering The Bios Setup Utility

    Entering the BIOS Setup Utility During the BIOS POST operation, the user is prompted to use the F2 function key to enter Setup as follows: Press <F2> to enter Setup. Chapter 2 Option Setup Defaults Discard Changes Save Changes and Exit Description Pressing F9 causes the following to appear:...

  • Page 38: Main Menu

    Main Menu The first screen displayed when entering the BIOS Setup Utility is the Main Menu selection screen. This screen displays the major menu selections available. The following tables describe the available options on the top level and lower level menus. Default values are shown in bold text. Main Menu Options Feature System Overview...
  • Page 39 Main Menu Options Feature System Time HH:MM:SS System Date MM/DD/YYYY Language English/French/ German/Italian/ Spanish Chapter 2 Options Help Use [ENTER], [TAB] or [SHIFT-TAB] to select a field. Use [+] or [-] to configure system Time. Use [ENTER], [TAB] or [SHIFT-TAB] to select a field.
  • Page 40 Advanced Menu The following tables describe the menu options and associated sub-menus available on the Advanced Menu. Advanced Menu Options Feature Advanced Settings WARNING: Setting wrong values in below sections may cause system to malfunction. Processor Configuration IDE Configuration Floppy Configuratin Super I/O Configuration USB Configuration PCI Configuration...

  • Page 41: Processor Settings

    Processor Configuration Sub-menu Processor Configuration Sub-menu Options Feature Configure Advanced Processor Settings Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Chapter 2 Options Help Text Intel Description Displays processor manufacturer string Displays processor brand ID string Displays the calculated processor speed...
  • Page 42 Processor Configuration Sub-menu Options Feature Cache L1 Cache L2 Cache L3 Processor Max CPUID Value Limit Hyper-Threading Technology Intel SpeedStep Tech Options Help Text Disabled If enabled, all processors will be activated and Enabled retested on the next boot. This option will be automatically reset to disabled on the next boot.
  • Page 43 IDE Configuration Sub-menu IDE Configuration Sub-menu Options Feature IDE Configuration Onboard P-ATA Channels Disabled Primary Secondary Both Onboard S-ATA Channels Disabled Enabled Configure S-ATA as RAID Chapter 2 Options Help Text Disabled: disables the integrated P-ATA Controller. Primary: enables only the Primary P-ATA Controller.
  • Page 44 IDE Configuration Sub-menu Options Feature S-ATA Ports Definition A1-3rd M/A2- 4th M A1-4th M/A2- 3rd M Mixed P-ATA/S-ATA Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Hard Disk Write Protect Disabled Enabled IDE Detect Time Out...
  • Page 45 Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature Mixed P-ATA/S-ATA First ATA Channel P-ATA M-S S-ATA M-S Second ATA Channel P-ATA M-S S-ATA M-S 3rd & 4th ATA Channels A1-3rd M/A2- 4th M A1-4th M/A2- 3rd M Chapter 2 Options Help Text Configure this channel to P- ATA or S-ATA.
  • Page 46 IDE Device Configuratioin Sub-menu Selections Feature Primary/Secondary/Third/Fouth IDE Master/Slave Device Vendor Type Not Installed Auto CDROM ARMD Options Help Text Select the tpe of device connected to the system Description Display detected device info Display IDE device vendor Display IDE DISK size Display LBA Mode Display Block Mode Display PIO Mode...
  • Page 47 IDE Device Configuratioin Sub-menu Selections Feature LBA/Large Mode Disabled Auto Block (Multi-Sector Disabled Transfer) Mode Auto PIO Mode Auto/1/2/3/4 DMA Mode Auto SWDMA0-0 SWDMA0-1 SWDMA0-2 MWDMA0-0 MWDMA0-1 MWDMA0-2 UWDMA0-0 UWDMA0-1 UWDMA0-2 UWDMA0-3 UWDMA0-4 UWDMA0-5 S.M.A.R.T. Auto/Disabled/ Enabled 32Bit Data Transfer Disabled Enabled Chapter 2...
  • Page 48 Floppy Configuration Sub-menu IDE Device Configuratioin Sub-menu Selections Feature Floppy Configuration Floppy A Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.88 MB 3 1/2" Onboard Floppy Disabled Controller Enabled Options Help Text Select the type of floppy drive connected to the system Allows BIOS to Enable or Disable Floppy Controller...
  • Page 49 Super I/O Configuration Sub-menu IDE Device Configuratioin Sub-menu Selections Feature Configure Nat42x Super IO Chipset Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Serial Port B Address Serial Port B Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Chapter 2 Options Help Text Allows BIOS to Select Serial Port A Base Address...
  • Page 50 USB Configuration Sub-menu USB Configuration Sub-menu Selections Feature USB Configuration USB Devices Enabled USB Function Disabled Enabled Legacy USB Support Disabled/ Keyboard only/ Auto/Keyboard and Mouse Port 60/64 Emulation Disabled/ Enabled USB 2.0 Controller Disabled/ Enabled Options Help Text Enables USB HOST controllers Enables support for legacy USB.
  • Page 51 USB Configuration Sub-menu Selections Feature USB 2.0 Controller mode FullSpeed HiSpeed USB Mass Storage Device Configuration USB Mass Storage Device Configuration Sub-menu Selections Feature USB Mass Storage Device Configuration USB Mass Storage Reset 10Sec/20Sec/ Delay 30Sec/40Sec Device #1 Chapter 2 Options Help Text Configures the USB 2.0...
  • Page 52 USB Mass Storage Device Configuration Sub-menu Selections Feature Emulation Type Auto/Floppy/ Forced/FDD/ Hard Disk/ CDROM Device #n Emulation Type Auto/Floppy/ Forced/FDD/ Hard Disk/ CDROM PCI Configuration Sub-menu This sub-menu provides control over PCI devices and their option ROMs. If the BIOS is reporting POST error 146, use this menu to disable option ROMs that are not required to boot the system.

  • Page 53: Pci Configuration

    PCI Configuration Sub-menu Selections Feature PCI Configuration Onboard Video Disabled/ Enabled Dual Monitor Video Disabled/ Enabled Onboard NIC 1 (Left) Disabled/ Enabled On board NIC 1 ROM Disabled/ Enabled Onboard NIC 2 (Right) Disabled/ Enabled On board NIC 2 ROM Disabled/ Enabled Onboard SCSI...
  • Page 54 PCI Configuration Sub-menu Selections Feature System Memory Settings DIMM 1A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 1B Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 2A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 2B Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 3A Installed/Not Installed/ Disabled/Mirror/ Spare DIMM 3B Installed/Not Installed/ Disabled/Mirror/...
  • Page 55 PCI Configuration Sub-menu Selections Feature Extended Memory Test 1MB/1KB/Every Location/ Disabled Memory Retest Disabled/ Enabled Memory Remap Feature Disabled/ Enabled Memory Mirroring/Sparing Disabled/Spare/ Mirror Chapter 2 Options Help Text Setting for extended memory test If "Enabled", BIOS will activate and retest all DIMMs on the next system boot.

  • Page 56: Boot Menu

    Boot Menu Boot Menu Selections Feature Boot Settings Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives CD/DVD Drives Options Help Text Configure settings during system boot Specifies the boot device priority sequences Specifies the boot device priority sequences from available hard drives Specifies the boot device priority sequences from...
  • Page 57 Boot Settings Configuration Sub-menu Boot Settings Configuration Sub-menu Selections Feature Boot Settings Configuration Quick Boot Disabled/ Enabled Quiet Boot Disabled/ Enabled Bootup Num-Lock Off/On PS/2 Mouse Support Disabled/ Enabled/Auto POST Error Pause Disabled/ Enabled Hit “F2” Message Display Disabled/ Enabled Scan User Flash Area Disabled/ Enabled...
  • Page 58 Boot Device Priority Sub-menu Boot Device Priority Sub-menu Selections Feature Boot Device Priority 1st Boot Device Varies nth Boot Device Varies Options Help Text Specifies the boot sequence from the available devices. A device enclosed in parenthesis has been disabled in the corresponding type menu.
  • Page 59 Hard Disk Drive Sub-menu Boot Device Priority Sub-menu Selections Feature Hard Disk Drives 1st Drive Varies nth Drive Varies Chapter 2 Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration...
  • Page 60 Removable Drive Sub-menu Removable Drive Sub-menu Selections Feature Removable Drives 1st Drive Varies nth Drive Varies Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration Varies based on system configuration...
  • Page 61 ATAPI CDROM Drive Sub-menu CD/DVD Drives Sub-menu Selections Feature Hard Disk Drives 1st Drive Varies nth Drive Varies Chapter 2 Options Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system configuration Varies based on system...

  • Page 62: Security Menu

    Security Menu Security Menu Options Feature Security Settings Administrator Password is User Password is Set Admin Password Set User Password User Access Level No Access/ View Only/ Limited/Full Access Options Help Text Install / Not installed Install / Not installed Set or clear Admin password Set or clear User password LIMITED: allows only limited...
  • Page 63 Security Menu Options Feature Clear User Password Fixed disk boot sector Disabled protection Enabled Password On Boot Disabled Enabled Secure Mode Timer 1 minute/2 minutes/5 minutes/10 minutes/20 minutes/60 minutes/120 minutes Secure Mode Hot Key (Ctrl-Alt-) Secure Mode Boot Disabled Enabled Diskette Write Protect Disabled Enabled...

  • Page 64: Server Menu

    Server Menu Server Menu Options Feature System management Serial Console Features Event Log configuration Assert NMI on SERR Disabled Enabled Assert NMI on PERR Disabled Enabled Resume on AC Power Stays Off Loss Power On Last State Options Help Text Configures event logging If enabled, NMI is generated on SERR and logged.
  • Page 65 Server Menu Options Feature FRB-2 Policy Disable BSP Do no disable Retry on Next Boot Disable FRB2 Timer Late POST Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes Hard Disk OS Boot Disabled Timeout 5 minutes 10 minutes 15 minutes 20 minutes PXE OS Boot Timeout...
  • Page 66 System Management Sub-menu System Management Sub-menu Selections Feature Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision...
  • Page 67 Serial Console Features Sub-menu Serial Console Features Sub-menu Selections Feature Serial Console Features BIOS Redirection Port Disabled Serial A Serial B Baud Rate 9600 19.2K 38.4K 57.6K 115.2K Chapter 2 Options Help Text If enabled, BIOS uses the specified serial port to redirect the console to a remote ANSI terminal.
  • Page 68 Serial Console Features Sub-menu Selections Feature Flow Control No Flow Control CTS/RTS XON/XOFF CTS/RTS + CD Terminal Type PC-ANSI VT100+ VT-UTF8 ACPI Redirection port Disabled Serial A Serial B Serial Port Connector Serial A Serial B Event Log Configuration Sub-menu Options Help Text If enabled, it will use the Flow...
  • Page 69 Event Log Configuration Sub Selections Feature Event Log Configuration Clear All Event Logs Disabled Enabled BIOS Event Logging Disabled Enabled Critical Event Logging Disabled Enabled ECC Event Logging Disabled Enabled PCI Error Logging Disabled Enabled FSB Error Logging Disabled Enabled Hublink Error Logging Disabled Enabled...

  • Page 70: Exit Menu

    Exit Menu Exit Menu Options Feature Exit Options Save Changes and Exit Discard Changes and Exit Discard Changes Load Setup Defaults Load Custom Defaults Save Custom Defaults Options Exit system setup after saving the changes. F10 key can be used for this operation. Exit system setup without saving any changes.

  • Page 71: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge A screw driver NOTE: The screws for the different components vary in size.

  • Page 72: Disassembly Flowchart

    Disassembly FlowChart Chapter 3...

  • Page 73: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Anti-static wrist strap.

  • Page 74: Removing And Installing The Chassis Cover

    Removing the Chassis Cover The Altos R710 Server must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the platform. Before removing the top cover, power down the server system and unplug all peripheral devices and the AC power cable.
  • Page 75 Chapter 3...

  • Page 76: Removing And Installing The Processor Air Duct

    Removing and Installing the Processor Air Duct Always operate your server chassis with the processor air duct in place. The air duct is required for proper airflow within the chassis. For instructions on adding or replaceing a processor, first remove the processor air duct and the processor air dam, and then see your server board User Guide for instructions on processor installations and removals.
  • Page 77 Installing the Process Air Duct If you are installing the processor air duct for the first time after installing a second processor, break out the airflow tablover on the side of the processor air duct that will fit over the CPU2 processor socket. Place the processor air duct over the two processor sockets, regardless of whether one or two processors is installed.

  • Page 78: Installing Dimms

    Removing the Processor Air Dam (if required) If you are using a server board that includes sockets for two processors for two processors and you install only a single processor or remove the second processor, you must install the processor air dam in the location for processor 2.

  • Page 79: Removing The Dimms

    Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. Holding the DIMM by the edges, remove it from its anit-static package. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with the key in the DIMM socket.

  • Page 80: Installing Or Replacing The Processor

    Installing or Replacing the Processor CAUTION: Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. CAUTION: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board.
  • Page 81 Lower the socket lever completely. Installing the Heat Skink(s) 1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 2. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor.

  • Page 82: Removing A Processor

    Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. Replace the server's cover and reconnect the AC power cord. See the documentation that accompanied your server chassis for instructions on installing the server's cover. Removing a Processor Observe the safety and ESD precautions at the beginning of this book.

  • Page 83: Installing And Removing A Hard Disk Drive

    Up to five hot-swaps SCSI drives can be installed into your chassis. The number of drives and the drive type allowed depend on the Altos R710 Server system and the add-in components that you are installing. Installing a Hot-swap Hard Disk Drive Remove the front bezel if it is installed.
  • Page 84 Align the holes in the drive to the holes in the drive carrier and attach it to the carrier with the screws that were attached to the plastic retention device. With the black lever in the fully open position, slide the drive assembly into the chassis. Insert the primary drive in the right bay.
  • Page 85 AC power cord from the system or wall outlet or disconnect the DC mains. Install a Slimline Floppy Drive into Altos R710 Power down the server system and unplug all peripheral devices and the AC power cable.
  • Page 86 13. Install the chassis cover. 14. Install the front bezel. Removing a Floppy Drive from the Slim Line Drive bay with Altos R710 Power down the server system and unplug all peripheral devices and the AC power cable. Remove the chassis cover.
  • Page 87 14. Install the front bezel. Install a Slimline Optical Drive Into Altos R710 NOTE: The carrieer for the slimline optical drive was pre-installed in the slimline drive bay of your Altos R710 Server. You will need to remove it from the chassis before beginning.
  • Page 88 Insert the DVD-ROM / CD-ROM drive into the chassis. See letter "A" in the figure below. Connect the loose end of the CD-ROM drive cable to the backplane connector. See letter "B" in the figure. 10. Power down the server system and unplug all peripheral devices and the AC power cable. 11.
  • Page 89 Press downward on the side of the tray and release the drive from the tray. Lift the Optical Drive out of the CD-ROM Carrier. 10. Store the tray for future use. 11. If installing a new Optical Drive start from step "Install a Slimline Optical Drive into Altos R710". 12. Install Slimline filler panel. 13. Install the chassis cover.

  • Page 90: Removing And Installing The Pci Riser Assembly

    Removing and Installing the PCI Riser Assembly You will need to remove the PCI riser assembly from the chassis to replace the PCI riser boards, or to add or remove a PCI add-in card. Removing the PCI Riser Assembly Use the following instructions to remove the PCI riser assembly from the chassis. Remove the chassis cover Remove Processor Air Duct.

  • Page 91: Installing The Pci Riser Assembly

    Installing the PCI Riser Assembly Use the following instructions to install the PCI riser assembly from the chassis. Install any cables into add in cards. Set the riser assembly straight down, matching the hooks in the back of the riser assembly to the notches in the rear of the chassis.
  • Page 92 Replacing the PCI Riser Board Altos R710 have three kinds of PCI riser option ca be choosed. The default installed riser card for the three PCI-X 66/100MHz slots be mounted on riser card with your can choice of one of two PCI riser cards for...
  • Page 93 Installing a PCI ADd-in Card In the slots provided by the PCi riser card, you can install either three or six PCI add-in cards. Peripherals and add-in cards are not included in your system and must be purchased separately. The riser card at the center of the chassis supports three full-height add-in card or three low profile PCI add-in card.

  • Page 94: Replacing A System Fan

    Replacing a System Fan The system fans at the front of the Server Chassis SR2400 can be individually replaced if one of them fails. The fans that are integrated into the power supply cannot be replaced separately. If one of these fans fails, the power supply must be replaced.

  • Page 95: Connecting Peripherals

    Hard Disk Drives The Altos R710 Server system ships with drive brackets for installing five SCSI Hard Disk Drives for hot-swap configuration available. The left drive bay can be converted to be used as a floppy bay. To use the bay for a floppy drive, the AXXFLOPHDDTRAY accessory kit must be used.
  • Page 96 Rack-Mounted Systems The Altos R710 Server SERIES can be mounted into a rack. Acer provides a tool-less rail kit and a cable management arm to mount this server chassis into a rack. When installing chassis into a rack, Intel recommends you install systems from the bottom of the rack to the top. In other words, install the first system in the rack into the bottom position of the rack, the second system in the second position from the bottom, and so on.

  • Page 97: Troubleshooting

    SCSI drivers. Acer provides a package called the "Platform Confidence Test" that may help with your diagnostics. Chapter 4...
  • Page 98 Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do this: Soft boot reset to clear the system memory and reload the operating system. Clear system memories, restarts POST, and reload the operating system Cold boot reset.

  • Page 99: Problems Following Initial System Installation

    Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "Problems with Newly Installed Application Software." First Steps Checklist Is AC power available at the wall outlet? Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the...

  • Page 100: Hardware Diagnostic Testing

    Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. CAUTION: Turn off devices before disconnecting cables: CAUTION: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.

  • Page 101: Specific Problems And Corrective Actions

    Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: Power light does not light. No characters appear on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. Diskette drive activity light does not light. Hard disk drive activity light does not light.

  • Page 102: Characters Are Distorted Or Incorrect

    Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. Make sure the memory DIMMs comply with the system requirements. Make sure the memory DIMMs have been populated according to the system requirements. Remove the memory DIMMs and re-seat them.

  • Page 103: Diskette Drive Activity Light Does Not Light

    Make sure the hub port is configured for the same duplex mode as the network controller. Make sure the correct networking software is installed. If you are directly connecting two servers (without a hub), you will need a crossover cable. Check the network controller LEDs next to the NIC connectors.

  • Page 104: System Boots When Installing Pci Card

    supports shared interrupts. Try reseating the add-in adapter. The add-in adapter stopped working without apparent cause. Try reseating the adapter first; then try a different slot if necessary. The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. Run the diagnostics.

  • Page 105: Chapter 4 Troubleshooting

    Make sure the BIOS are configured to allow the CD-ROM to be the first bootable device. LED Information The baseboard of Acer Altos R710 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.
  • Page 106 LED Name Function Power LED Identify the power system Location Color Control Panel Green Notes Off = Power is off (off or S5) On = Power on or S0 Slow Blink = Low power state (S1-S3) Chapter 4...

  • Page 107: Error Messages And Error Codes

    Error Messages and Error Codes The BIOS indicates the current testing phase during POST by writing a hex code to I/O location 80H. If errors are encountered, error messages or codes will either be displayed to the video screen, or if an error has occurred prior to video initialization, errors will be reported through a series of audio beep codes.
  • Page 108 Storage Device BIOS Messages Message Displayed Secondary Master Hard The IDE/ATAPI device configured as Secondary Master could not be properly Disk Error initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Hard Disk The IDE/ATAPI device configured as Secondary Slave could not be properly Error...
  • Page 109 Storage Device BIOS Messages Message Displayed 5th Master Drive-ATAPI The IDE/ATAPI device configured as Master in the 5th IDE controller failed an Incompatible ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 5th Slave Drive-ATAPI The IDE/ATAPI device configured as Slave in the 5th IDE controller failed an Incompatible...
  • Page 110 System Configuration BIOS Messages Message Displayed Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a motherboard with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

  • Page 111: Post Error Codes

    Miscellaneous BIOS Messages Message Displayed Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system hardware. Unlock Keyboard PS2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS POST. System Halted The system has been halted. A reset or power cycle is required to reboot the machine.
  • Page 112 Error Codes and Messages Error Code CMOS Settings Wrong CMOS Checksum Bad Unlock Keyboard PS2 Keyboard not found KBC BAT Test failed CMOS memory size different RAM R/W test failed A: Drive Error B: Drive Error 0010 Floppy Controller Failure 0012 CMOS time not set 0014...
  • Page 113 Error Codes and Messages Error Code 0180 BIOS does not support current stepping - P0 0181 BIOS does not support current stepping - P0 0192 L2 cache size mismatch 0193 CPUID, Processor stepping are different 0194 CPUID, Processor family are different 0195 Front side bus mismatch 0196...
  • Page 114 Error Codes and Messages Error Code 8505 Bad or missing memory in slot 2B 8506 Bad or missing memory in slot 1B 8600 Primary & Secondary BIOS ID’s do not match 8601 Override jumper is set to force boot from lower bank of flash ROM 8602 WatchDog Timer Expired (Secondary BIOS maybe bad!) 8603...

  • Page 115: Bootblock Error Beep Codes

    BIOS Generated POST Error Beep Codes The following table lists POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Please note that not all error conditions are supported by BIOS beep codes.

  • Page 116: Bios Recovery Beep Codes

    Boot Block Error Beep Codes Message Displayed Flash Program error “AMIBOOT.ROM’ file size error BIOS ROM image mismatch (file layout does not match image present in flash device) 1 long beep Insert diskette with AMIBOOT.001 File for Multi-Disk Recovery BMC Generated Beep Codes (Professional/Advanced only) The Sahalee BMC generates beep codes upon detection of the failure conditions listed in the following table.

  • Page 117: Jumper And Connector Information

    Jumper and Connector Information Jumpers and Connectors The following figure shows the jumper and connector locations on the system board: (J1A1) 2-Pin Chassis Intrusion Header (J1A2) 2-Pin Hard Drive Act LED Header (J1A4) Rolling BIOS Jumper Chapter 5 ATI RageXL Video Controller Chapter 5...

  • Page 118: Serial Port A

    10-Pin DH 10 Serial A Header Ext SCSI Channel B Connector USB Port 2 USB Port 1 Video Connector NIC #2 NIC #1 TJ-45 Serial B Port Stacked PS/2 Keyboard and Mouse Ports Intel Management Module Connector CMOS Battery Full Height Riser Card Slot Low Profile Riser Card Slot DIMM Slots 68-pin SCSI Channel A Connector...

  • Page 119: Configuration Jumpers

    Configuration Jumpers Configuration Jumper Jumper Name Pins Password Clear (line”A” in figure above) Recovery Boot (line”B” in figure above) CMOS Clear (line “C” in figure above) Chapter 5 What happen at system reset...? These pins should be jumpered for normal system operation. If these pins are jumpered, administrator and user passwords will be cleared on the next reset.

  • Page 120: Password Clear Jumper

    RJ45 Serial Port Configuration The RJ45 serial port connector can be configured to support either a DSR signal or a DCD signal. As the server board is shipped, it is configured to support DSR signals. To change the configuration to support DCD signals a jumper on the board must be changed.
  • Page 121 CMOS Clear Jumper If you are not able to access the BIOS setup screens, the CMOS Clear Jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is shown on the line labeled “C” in the figure below. Power down the system and disconnect the AC power.
  • Page 122 Reconnect the AC power. power up the system. When the system begins beeping, power it down and disconnect the AC power. Return the CMOS Clear jumper to the CMOS Clear by BMC (baseboard management controller) location, covering pins 1 and2. Close the server chassis.

  • Page 123: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 124 Item Picture ADD-ON CARD Part Name 0CH U320 SCSI RAID ASRC/3Z 0CH U320 RAID CARD 64BIT 66MHZ PCI2.2 LSI 320-0 64MB SDRAM LSI 53C1020 0CH U320 SCSI RAID ASRC/3Z 0CH U320 RAID CARD 64BIT 66MHZ PCI2.2 LSI 320-0 64MB SDRAM LSI 53C1020 (GC/AAP) 1CH U320 SCSI RAID ASRC/3D 1CH U320 RAID...
  • Page 125 Item Picture BOARD Cable Chapter 6 Part Name SCSI CARD 1CH U320 20320-R 1CH U320 RAID 64BIT 66/133MHZ PCI-2.2/ (LSI) PCI-X 1.0 LSI 20320-R JUMPER WIRE W/FULL HEIGHT BRACKET (GC/ AAP) SCSI CARD 1CH U320 20320-R 1CH U320 RAID 64BIT 66/133MHZ PCI-2.2/ (LSI) PCI-X 1.0 LSI 20320-R JUMPER WIRE W/FULL...
  • Page 126 Item Picture CASE/COVER/BRACKET ASSEMBLY CD-ROM DRIVE Part Name SCSI CABLE FROM TAPE SCSI CABLE FROM TAPE DRIVE TO BACKPLANE DRIVE TO BACKPLANE SCSI TERMINATOR SCSI TERMINATOR CABLE CABLE SIGNAL CABLE SIGNAL CABLE HOTSWAP DRIVE CARIER R710 HOTSWAP DRIVE ACCESSORY CARIER ACCESSORY TOOL-LESS RAIL KIT TOOL-LESS RAIL KIT FRONT CONTROL PANEL...
  • Page 127 Item Picture FDD/FLOPPY DISK DRIVE COMBO MODULE CPU/PROCESSOR HDD/HARD DISK DRIVE Chapter 6 Part Name CD-ROM DRIVE MITSUMI CD-ROM DRIVE MITSUMI QSI SCR-242BE QSI SCR-242BE SLIMLINE FDD DRIVE FDD SLIM 1.44M 1.44MB SLIMLINE CDR/DVD SLIMLINE CDR/DVD COMBO DRIVE COMBO DRIVE INTEL XEON 3.6GHZ/ XEON 3.6GHZ 800FSB 1M 800FSB/ 1M/ FC-MPGA4/...
  • Page 128 Item Picture MAINBOARD MEMORY Part Name HDD 146GB/10KRPM/ HDD SEAGATE 146G, U320/SCSI 80PIN/ U320, 10K RPM SEAGATE CHEETAH ST3146707LC F/W003 ST3146707LC F/W003 HDD 146GB/10KRPM/ HDD SEAGATE 146G, U320/SCSI 80PIN/ U320, 10K RPM SEAGATE CHEETAH ST3146807LC F/W007 ST3146807LC F/W007 HDD 73GB/10K RPM/U320/ HDD SEAGATE SCSI 80PIN/SEAGATE ST373307LW 73G 68P...
  • Page 129 Item Picture POWER SUPPLY Chapter 6 Part Name MEMORY REGISTERED SAMSUNG DDR2-400 DDR2-400 ECC 512MB 64X8X9 S-RANK CL3, SAMSUNG 1.2INCH M393T6553BG0- M393T6553BG0-CCC 700W REDUNDANT 700W REDUNDANT POWER SUPPLY DELTA POWER SUPPLY DELTA DPS-700EB A REV.S3 DPS-700EB A REV.S3 Description Part No. KN.5120B.007 TC.R0703.005...
  • Page 130 Chapter 6...

  • Page 131: Appendix A Model Definition And Configuration

    Model Definition and Configuration The Altos R710 Model No. Define: Trade Mark: Brand Name: Acer Description: Single or dual Intel Product Name: Acer Altos R710 Appendix A ® Xeon Processor with 800MHz FSB Appendix A...
  • Page 132 Appendix A...

  • Page 133: Test Compatible Components

    Appendix B Test Compatible Components Altos R710 compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 2000 Server and Windows 2000 Advanced Server environment. In addition to these tests, the network communication functions are also tested under Novell NetWare 6.0 、...

  • Page 134: Microsoft Windows 2000 Server Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 135 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...

  • Page 136: Microsoft Windows 2000 Advanced Server Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 137 Items 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah X15 73LP ST318453LC f/w IBM Daytona146, f/w IBM Piranha IC35L018UCPR15 f/w IBM Discovery II 73LZX IC35L018UCD210, f/w S5CQ...

  • Page 138: Novell Netware 6.0 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 139 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...

  • Page 140: Redhat Linux 7.3 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 141 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...

  • Page 142: Sco Openserver 5.0.6 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 143 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...

  • Page 144: Sco Open Unixware 7.1.1 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 145 Items 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah X15 73LP ST318453LC f/w IBM Daytona146, f/w IBM Piranha IC35L018UCPR15 f/w IBM Discovery II 73LZX IC35L018UCD210, f/w S5CQ...
  • Page 146 Appendix B...

  • Page 147: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 148 Appendix C...

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