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16
Meaning of error codes
Below you find a list of the error codes showing problems that you can solve yourself. Video
instructions are available on www.philips.com/coffee-care. If another error code appears, please
contact the Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.
Error
Problem
code
01
The coffee funnel is
blocked by ground
coffee or a foreign
object.
03
The brew group is dirty
or not well-greased.
04
The brew group is not
positioned correctly.
05
There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
14
The machine is
overheated.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.shop.philips.com/service. To find a full list of spare parts online, enter the model number of
your machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707
Possible solution
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment.
Insert the spoon handle and move it up and down to make
clogged ground coffee fal down (Fig. 26). If a foreign object is
blocking the coffee funnel, remove it. Visit
www.philips.com/coffee-care for detailed video instructions
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it (see
'Lubricating the brew group'). Consult chapter 'Cleaning the
brew group' or visit www.philips.com/coffee-care for detailed
video instructions. Then switch the machine on again.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group' or visit www.philips.com/coffee-care for
detailed video instructions. Then switch the machine on again.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter is
clogged and needs to be replaced.
Switch the machine off and switch it back on again after 30
minutes.
- Quick Links:
- Cleaning and Maintenance
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