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Troubleshooting
For general instructions on troubleshooting, please refer to standard user's manual of the base model
monitors V554Q, V64Q, V754Q, V864Q.
1. Slow writing performance
Make sure the OPS PC is running UHD resolution with 60Hz
OSD MENU SETTING:
• ADVANCED OPTION1 » OPTION SETTINGS
• SLOT2 CH SETTING » CH1
• SLOT2 CH SELECT » DPORT
2.
Monitor doesn't go to stand-by mode after OPS slot-in PC was shutting down
Make sure the following setting is enables in the OSD
OSD MENU SETTING:
• DISPLAY PROTECTION » POWER SAVE
• AUTO STANDBY » ENABLE and set a time period
3.
The touch panel does not respond
• Make sure that PIP (picture in picture), PBP (picture by picture), TILE MATRIX, ROTATE and
ZOOM are not selected.
• Check the input signal setting.
• The touch panel function does not support the media player function. Please use the remote control
to set the media player while the touch panel function is working.
• Make sure that TOUCH POWER setting in USB in CONTROL is "ON".
• Check the PC SOURCE setting in USB in CONTROL.
Using slot 2 type PC:
Make sure that PC SOURCE is AUTO or OPTION, and the input signal is set to OPTION.
Make sure the slot 2 type PC is connected properly.
Using external computer:
Make sure that PC SOURCE is AUTO or EXTERNAL PC, and the input signal is set to which
supplied by the connected computer.
Make sure the USB cable is connected properly.
• The touch panel function may not work depending on the specification of an external computer and
connecting method.
• If the TOUCH POWER setting in USB in CONTROL is set to "ON", change it to "OFF" and back to
"ON" again after a moment.
• When using touch function at the display edge, there may be a slight gap between touch position on
the screen and where you touched. It is the specification and not a failure of product.
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