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Support Overview
If you have problems with the drive, or are
unsure of a procedure or some other details,
please contact your Sony customer support
center.
User Support Web Site
You can find the following information on
this Web site. The information is
periodically updated, so we recommend that
you visit regularly.
• Information about the drive
• Information about the software supplied
with the drive
• Latest firmware
• Frequently asked questions
• Troubleshooting guide
• Certified compatible computers
• Certified compatible discs
• Operating instructions
• Et cetera
Accessing the user support Web
site
Insert the supplied software disc into the
drive, and in the [Menu Selection] screen,
click [User Support Web Page]. You can
also directly type the user support Web site
address (see Product and Support
Information for details) in the address box of
your Web browser.
Update the Drive Firmware
Some problems encountered when using the
drive can be solved simply by updating the
drive firmware. Firmware updates are
available on the user support Web site.
Access the site, make sure that there is an
update for your firmware, and follow the
instructions on the screen to proceed with
download and installation.
20
Product and Support
Information
Product Website Information
(As of March, 2010)
Europe:*
http://www.sony-optiarc.eu/
Hong Kong:*
http://www.sony.com.hk/Electronics/cp
China:*
http://www.sony.com.cn/products/ed/cp/ds
Singapore:*
http://www.sony-asia.com/microsite/cp/
* Local Web sites for computer peripheral
products
About the Bundled Software
Detailed information about the supplied
writing software is available on the Web
sites of the software manufacturers and
software distributors. (Accessible from the
links in each software application)
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