Section 12 Troubleshooting; Common Troubleshooting Issues; Viewing The System Log - ABB ARR600 User Manual
Wireless i/o gateway
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Section 12
12.1
12.2
ARR600
User Manual
Troubleshooting
If a troubleshooting issue persists, download a support log in Tools/Support Log
and send it to the technical support. The log shows status information and the
device's current configuration. The network test functionality in Tools/Network
Test performs different network tasks, which help determine if the device's
configuration and connections function properly.
Common troubleshooting issues
Table 24:
Common troubleshooting issues
Problem
Wireless WAN does not work.
OpenVPN does not work.
Serial ports do not work.
Access to web user interface does not work.
Access to the Internet with a laptop connected to
the device does not work.
Viewing the system log
1.
In the left pane, under Tools, select System Log.
2.
If necessary, refresh the system log with the Web browser's reload or refresh
button.
Troubleshooting
Suggested solution
Check mobile WAN settings, SIM card and
signal level.
For more information, see the OpenVPN server
in Wireless Gateway/Controller technical note.
For more information, see serial port chapter
notes. Verify DIP switch
configuration if RS-422 or 485 modes are being
used.
Web user interface uses HTTPS for secure web
access and it must be specified on the web
browser address field like in this example:
https://10.10.10.10.
Test the wireless connection:
1. Configure wireless connection and verify if it is
connected to the network.
2. Connect a laptop to Ethernet LAN.
3. Check that S-NAT rule on the firewall is set as
Action is "Masquerade" and Destination Interface
is "Mobile WAN".
4. Check that Use DNS Proxy is set to "Yes" in
the Services/Common screen.
5. Configure network settings on laptop to use
the device's Ethernet LAN address as gateway
and DNS server.
With these settings, the Internet should be
accessible on the laptop.
Section 12
55
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