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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the hub's AC
adaptor and turn off the handset, then reconnect the hub's AC adaptor. Remove the batteries
from the handset, insert the batteries into the handset again, and turn on the handset.
General use
Problem
The handset does not turn on
even after installing charged
batteries.
The unit does not work.
The handset display is blank.
I cannot hear a dial tone.
The hub beeps.
I cannot set date and time.
I cannot use the handset alarm
or night mode.
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HNH100E_(en_en)_0421_ver.051.pdf
Cause/solution
R Place the handset on the charger to turn on the handset.
R Make sure the batteries are installed correctly (page 11).
R Fully charge the batteries (page 11).
R Check the connections (page 11).
R Unplug the hub's AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset,
and try again.
R The handset has not been registered to the hub. Register
the handset (page 31).
R The handset is not turned on. Turn the power on
(page 14).
R Make sure that you are using the supplied telephone line
cord. Your old telephone line cord may have a different
wiring configuration.
R The hub's AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the hub from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
R New messages have been recorded. Listen to the new
messages (page 35).
R You cannot set date and time with the handset. The time
setting of the system is configured with the date and time
of the mobile device registered to the hub. If a mobile
device is not registered to the hub, register it to the hub by
following the instructions in the System Setup Guide of
the hub.
R The date and time is not set. The time setting of the
system is configured with the date and time of the mobile
device registered to the hub. If a mobile device is not
registered to the hub, register it to the hub by following the
instructions in the System Setup Guide of the hub.
Helpline Tel. No.: U.K. 0330 3331112 Ireland 01 4475228
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2015/04/22
19:08:48
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