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Television
Reference Guide
KD-49X9500H
About Manuals
This TV comes with the following manuals. Please retain the manuals for future reference.
Setup Guide
• TV installation and setup.
Reference Guide (this manual) / Safety Documentation
• Safety information, remote control, troubleshooting, wall-mount installation, specification,
etc.
Help Guide (On screen Manual)
• Settings, Android TV functions, Internet
connection, troubleshooting, etc.
• To open it, press the HELP button on the
remote control and select Help Guide.
IMPORTANT - Read the End User Software Licence Agreement before
using your Sony product. Using your product indicates your acceptance
of the End User Software Licence Agreement. The software licence
agreement between you and Sony is available online at Sony website
(http://www.sony.net/tv-software-licenses/) or on your product screen.
Go to [Settings] t [Device Preferences] t [About] t [Legal
information] t [Notices and licences].
Note
• Before operating the TV, please read the "Safety Information".
• Read the supplied safety documentation for additional safety
information.
• Instructions about "Installing the TV to the Wall" are included within this
TV's instruction manual.
• Images and illustrations used in the Setup Guide and this manual are for
reference only and may differ from the actual product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located on the
rear of the TV.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions below in
order to avoid any risk of fire, electric shock or damage and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC power outlet
(mains socket).
• Place the TV set on a stable, level surface to prevent it from falling over
and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked over.
• Install the TV so that the TV's Table-Top Stand does not protrude out
from the TV stand (not supplied). If the Table-Top Stand protrudes out
from the TV stand, it may cause TV set to topple over, fall down, and
cause personal injury or damage to the TV.
5-014-737-11(1)
• You can refer to the Help Guide with your
smartphone.
https://rd1.sony.net/help/
tv/hga1/h_ga/
Transporting
• Before transporting the TV set, disconnect all cables.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below. Do not
put stress on the LCD panel and the frame around the screen.
• When transporting the TV set, do not subject it to jolts or excessive
vibration.
• When transporting the TV set for repairs or when moving, pack it using
the original carton and packing material.
Topple prevention
(Models with supplied support belt kit)
Refer to the Setup Guide on top of the cushion.
The supplied wood screw is only for affixing to a solid object made of
wood.
(Except models with supplied support belt kit)
1
2
8 mm – 12 mm
M6 screw (not supplied)
3
1.5 N·m
{15 kgf·cm}
4
Cord (not supplied)
Screw (not supplied)
Notice for customer in UAE
TRA
REGISTERED No: ER63944/18
DEALER No: DA0065531/11
Remote Control and TV
The remote control shape, location, availability and
function of remote control buttons may vary
depending on your region/country/TV model.
MIC
(Microphone):
Use the Google Assistant*
2
voice search*
. For hints on how to control your TV
press
(Microphone) button and speak the phrase
1
"voice hints".*
//// :
On screen menu navigation and
selection.
TV:
Display TV channel list or switch to input.
(TV standby)
Number buttons
(dot)
(Text):
Display text information.
1
3
Google Play / NETFLIX*
*
/ Colour buttons
GUIDE/
:
Display the digital programme guide
1
4
of TV or TV box*
*
.
APPS:
Display a list of installed apps.
(Input select):
Display and select the input
source, etc.
(Quick settings):
Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)*
5
CH +/–//:
Select the channel, or next () /
previous () page.
AUDIO:
Select the sound of multilingual source or
dual sound (depend on programme source).
(Subtitle setting)
HELP:
Display the Help menu.
///
EXIT
/
(Info/Text reveal):
Display information.
(Power)/+/-
Remote Control sensor / Light sensor /
Illumination LED
*1 Only on limited region/country/TV model/language.
*2 The Google Assistant or voice search requires an Internet
connection.
*3 Installation might be required depending on region/
country.
*4 [TV box setup] setting is required.
*5 Accessibility shortcut is available by pressing and holding
(Mute).
For more information, refer to the
Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket (SU-WL450)*
(not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your TV be
performed by Sony dealers or licensed contractors. Do
not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the installation,
periodic maintenance and examination of this
product.
Wall-Mount Bracket Installation Information
This TV's instruction manual only provides the steps to
prepare the TV for Wall-Mount installation before it is
installed on the wall. For instructions on Wall-Mount
Bracket installation, see the Installation Information
(Wall-Mount Bracket) on the product page for your TV
model.
https://www.sony-asia.com/support
Preparing for Wall-Mount Installation
Make sure to attach the Table-Top Stand before
installing the TV to the wall by referring to the Setup
Guide.
• Prepare the TV for the Wall-Mount Bracket before
making cable connections.
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV, especially
to determine the strength of the wall for
withstanding the TV's weight.
• Be sure to entrust the attachment of this product to
the wall to Sony dealers or licensed contractors and
pay adequate attention to safety during the
installation. Sony is not liable for any damage or
injury caused by mishandling or improper
installation.
• The screws for Wall-Mount Bracket are not supplied.
• Only qualified service personnel should carry out
wall-mount installations.
• For safety reasons, it is strongly recommended that
you use Sony accessories, including:
Wall-Mount Bracket SU-WL450
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the Wall-Mount
Bracket to the TV set. The supplied screws are
1
2
designed as indicated by illustration when measured
*
or
from the attaching surface of the Wall-Mount
Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model. Use of
screws other than those supplied may result in
internal damage to the TV set or cause it to fall, etc.
8 mm – 12 mm
Screw (M6)
Wall-Mount Bracket
TV's rear cover
• Be sure to store the unused screws and Table-Top
Stand in a safe place until you are ready to attach the
Table-Top Stand. Keep the screws away from small
children.
* Only on limited region/country/TV model.
Remove the screws from the rear of the TV.
Troubleshooting
General troubleshooting for issues like: black screen,
no sound, frozen picture, TV does not respond, or
network is lost, do the following steps.
1
Restart your TV by pressing the power button on
the remote control for about five seconds. The TV
will restart. If the TV does not recover, try
unplugging the AC power cord (mains lead). Then
press the power button on the TV, and release it.
Wait for two minutes, and plug in the AC power
cord (mains lead).
2
Refer to the Help menu by pressing HELP on the
remote control.
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Summary of Contents for Sony Bravia KD-49X9500H
- Page 1 • When transporting the TV set by hand, hold it as shown below. Do not BACK agreement between you and Sony is available online at Sony website put stress on the LCD panel and the frame around the screen. (http://www.sony.net/tv-software-licenses/) or on your product screen.
- Page 2 Connect your TV to the Internet and perform a Operating temperature: 0 ºC – 40 ºC software update. Sony recommends you to keep *1 When 4096 × 2160p is input and [Wide mode] is set to your TV software updated. Software updates [Normal], the resolution is displayed as 3840 ×...