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Compensation details
Type of customer's issue
Within the
After the warranty
warranty period
Product replacement
If a major repair is required within 10
or reimbursement of
days of purchase
the purchase price
If a major repair is required within 1
Product replacement
month of purchase
If a defect
Product replacement
occurs
Product replacement
If the product
cannot be
or reimbursement of
Paid exchange
A performance or
repaired
the purchase price
functional defect that
occurs while using
If the product
Reimbursement of
the product in
cannot be
the purchase price
normal use
replaced
conditions within the
If the replaced
warranty period
product
Reimbursement of
requires a
the purchase price
major repair
within a month
Product replacement
(However, if delivery
was entrusted to a
specialized transport
Damage during transport at the time of
Not applicable
company, the seller
product purchase
shall exercise the
right to indemnity to
the transport
company.)
Damage occurring while the service
Product replacement
Not applicable
provider installs the product
•
The above compensation standard follows the Consumer Dispute
Settlement Standard, Notice of the Fair Trade Commission.
Issues not specified herein will follow 「Consumer Dispute Settlement
•
Standards」.
•
Tool cleaning, adjustment, and product instructions are not product
failures.
Responsibility for charged service (customer pays the
cost)
When the customer requests a repair service, the repair fee will
be charged even during the warranty period in the following
cases.
•
If the service is requested for a case that is not a failure, a fee will be
charged, so make sure to read this user manual.
•
If a failure is caused by user's fault or carelessness such as falling,
flooding, shock, breakage, unreasonable operation, etc.
•
In
the event of a failure due to repair or modification of the product by a
person who is not an authorized repair engineer of the LG Electronics
Service Center
•
In the event of product failure or product damage using parts other
than LG Electronics' original parts
•
If parts have been lost or damaged by unauthorized disassembly of
the product by the customer
•
If a failure is caused by natural disaster such as lightning, fire, flood,
salt damage, gas, earthquake, etc.
When replacing consumable parts that have been worn out normally
during usage
period
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