Canon imageRUNNER ADVANCE C5000 Series Technical Workbook
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Canon imageRUNNER ADVANCE C5000 Series Technical Workbook

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Summary of Contents for Canon imageRUNNER ADVANCE C5000 Series

  • Page 1 UNNER ADVAN NCE C9 9000 Ser ries Canon U U.S.A., In kboo o k...
  • Page 2 Canon products supported by their dealership. As these documents are updated on a regular basis, you should be familiar where they are located on e-Support so you can...
  • Page 3 Symptoms & Solutions For the imageRUNNER ADVANCE C9075/C7065 Series...
  • Page 4 Created by Canon Inc, < Model > iR-ADV C9075/C7065 series < Description > This “Symptom & Solutions” guide includes FAQs regarding error codes and jam codes frequently occurring in Japan, U.S.A. and Europe based on compass data as of April 2013.

  • Page 5: Table Of Contents

    Contents Error Codes ................................5 E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of terminal among the fixing drawer connector terminals ..................5 E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 because of incorrect assembly of the interlock switch ..................................17 E004-0701 due to a connector on the Relay PCB not securely fitted upon installation .......19 E007-0001/E007-0011/E007-0021 due to unhooked tension spring ...............20 E007-0021/E007-0001 Due to faulty of front lift cam [G] ................20 E007-0022 Error Code is Displayed [G] ......................21...
  • Page 6 Finisher-A1) ..............................103 112F Jam Code when Making Multiple Copies due to foreign material that had fallen into the gripper track (Staple/Booklet Finisher-A1) ........................ 104 Booklet/Staple Finisher-B1 ..........................105 1124 Jam Code due to operation failure of the swing arm (Booklet/Staple Finisher-B1)......105 1124 Jam Code (Staple/Booklet Finisher-A1)....................

  • Page 7: Error Codes

    Error Codes Symptom E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of terminal among the fixing drawer connector terminals TP12 253 Description E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 occurred. - E004-0205: Thermistor temperature difference error - E004-0501: Fixing main thermistor, fixing subthermistor 1/2 connection error (circuit failure) - E004-0502: Pressure subthermistor 1/2 connection error (circuit failure) - E006-0001: Fixing feed drawer connection error - E007-9902: Pressure belt displacement failure (full displacement of the pressure belt or failure of the...
  • Page 8 Field Remedy Check the state of the fixing drawer connector terminals on the fixing assembly side and the main body side by following the procedure below. If a pin is deformed, replace the fixing drawer connectors on the fixing assembly side (FM4-1282-000) and those on the main body side (FM4-1378-000). Common Procedure 1) Turn OFF the main power SW and disconnect the power plug.
  • Page 9 A) Procedure for replacing the fixing drawer connector terminals (fixing drawer cables) on the fixing assembly side 1) Remove the screw [2] fixing the white high-voltage cable [1] on the fixing base assembly to free the white high-voltage cable from the front side of the fixing frame. 2) Remove the 2 wire saddles [1] and the gray cables [2], and then remove the white high-voltage cable [3].
  • Page 10 4) Pull out the white high-voltage cable [2] from the high-voltage cable cover [1], and then remove it together with the end plate. 5) Remove the 1 screw [2] fixing the cable plate [1] and the screw [3] fixing the grounding wire. Then remove the hitching part [a] of the harness cover [4] to remove the 2 connectors [5].
  • Page 11 7) Remove the 3 screws [1] fixing the 3 black high-voltage cables to the side plate at the rear side of the fixing frame. Then remove the 3 screws [2] fixing the side plate and the screw [3] fixing the ground wire. 8) Free the claw on the side plate from the fixing base assembly to free the side plate from the fixing base assembly.
  • Page 12 cables. After that, pull out the fixing drawer cables [3] a little, and then disconnect the 2 connectors [4] to remove the fixing drawer cables. 10) Replace the fixing drawer cables [1] and reassemble the parts in the reverse order from step 9). 11) Slide in and out the fixing feed assembly more than 30 times.
  • Page 13 4) Remove the 1 screw, and open the controller box assembly. 5) Remove the 1 connector [1] and the 2 screws [3] of the fan cover [2] to remove the fixing exhaust fan [4] and the fan cover. The photo [A] shows the state from the rear side and the photo [B] shows the state from the left side of the main body.
  • Page 14 7) Remove the cables from 10 wire saddles on the cable guide plate. Disconnect the 1 connector [1], and remove the 1 screw [2] fixing the cable guide plate (smaller) and the 5 screws [4] fixing the cable guide plate [3].
  • Page 15 9) Disconnect the connector [1] on the fixing AC line to remove the fan duct [2]. 10) While holding up the cable guide plate [1], slide out and remove the fan duct [2]. 11) While freeing the mounting plate [a] of the cable guide plate (smaller) [1] and of the cable guide plate [2], remove the cable guide plate [2].
  • Page 16 12) Remove the 4 screws [1] to remove the fan duct [2]. 13) Disconnect the 1 connector [1] of the color cleaning fan and the 1 screw [2] to remove the fan.
  • Page 17 14) Remove the 2 screws [2] of the pre-fixing feeding fan [1] and then remove the fan. 15) Disconnect the connectors on the hopper cooling intake fan [1]. Remove the 2 screws [3] of the fan duct [2] to remove the hopper cooling intake fan and the fan duct together.
  • Page 18 16) Disconnect the 3 connectors [1] of the fixing drawer cable hidden within a red frame and remove the 5 screws [2] to remove the fixing drawer cable and the metal plate.

  • Page 19: E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Because Of Incorrect Assembly Of The Interlock Switch

    17) Remove the 2 screws [1] for the fixing drawer cable and the 1 screw [2] fixing the grounding wire to remove the fixing drawer cables [3]. 18) Replace the fixing drawer cables, and then reassemble all the removed parts in the reverse order from the step 17).
  • Page 20 Description Any of E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 was displayed. - E004-0205: Thermistor temperature difference error - E004-0501: Fixing main thermistor, a connection error (circuit failure) of fixing sub thermistor 1/2 - E004-0502: Pressure sub thermistor 1/2 connection error (circuit abnormality) - E006-0001: Fixing feed drawer connection error - E007-9902: Pressure belt displacement failure (Full displacement of the pressure belt or failure of the pressure belt position sensor) Cause...

  • Page 21: E004-0701 Due To A Connector On The Relay Pcb Not Securely Fitted Upon Installation

    2) Check the position of the fixing feeder assembly Open/Close switch lever [1] when the fixing feeder assembly is pulled out and when it is set.The photo [A] shows that the fixing feeder assembly is set, whereas the photo [B] shows that the fixing feeder assembly is pulled out. If the operation of the fixing feeder assembly Open/Close switch lever is normal, check other factors.

  • Page 22: E007-0001/E007-0011/E007-0021 Due To Unhooked Tension Spring

    Field Remedy 1) Insert the connector J1812 properly. 2) If no problem is found with connection, check the relay connector J501 [C]'s connection to the IH Power Supply PCB and the IH Power Supply PCB itself. Symptom E007-0001/E007-0011/E007-0021 due to unhooked tension spring Description In the field, the tension spring [A] that was installed in the upper belt assembly unhooked, then E007-0001/0011/0021 were displayed.

  • Page 23: E007-0022 Error Code Is Displayed [G]

    FC8-2032 CAM, LIFTER, F Symptom E007-0022 Error Code is Displayed [G] Description E007-0022 is defined as a pressure belt displacement failure to the rear. Field Remedy In a few cases, the the Fixing belt displacement control motor M46 was not mounted properly. Correctly mounting M46 resolved these issues.

  • Page 24: E007-0102 /0Cf1 Jam Code [G]

    Symptom E007-0102 /0CF1 Jam Code [G] Description Jam 0CF1 and E007-0102. Field Remedy PS 78, the pressure belt HP sensor is the cause of this jam and error combination. The location of the sensor is shown in the images below.

  • Page 25: E007-9902 : Solved By Replacing Lower Fixing Pressure Belt Position Sensors [G]

    First check the sensor to see if it is dislodged or dirty. Next check it in the I/O mode, DC con, P012 bit 6 & 7. On a working machine, in the ready condition both bit 6 & 7 are at a 1. If the sensor checks bad the part number is WG8-5848.

  • Page 26: E025-0400 : Overcurrent In The Toner Container Drive Motor Due To Wrong Insertion Of A Toner Bottle

    bearings shown in item 15 with part number XG9-0521. Of course any broken drive gear or wornout bearing can cause the same problem. Symptom (TP10 123b & TP13 135b associated information) E025-0400 : Overcurrent in the toner container drive motor due to wrong insertion of a toner bottle Symptom TP13 337 This pub includes various Error codes Procedure for Hopper Removal E025-0400 may occur.
  • Page 27 Service work When the symptom occurs, do not open the small door for replacing a toner bottle from User Mode (prohibited matter). When the small door automatically opens, the drive motor tries to rotate, and then an extra load is applied to the hopper, which may lead to E025-0x10 Error. Replace the wrong toner bottle by following the steps below.
  • Page 28 3) Turn the tool in the direction of the arrow, and check that a clicking noise when the bottle is detached can be heard. [Reference] When the tool cannot be turned halfway, insert a thin and stiff object such as a ruler into the gap on the right side of the small door for replacing a toner bottle, and then lift up the object as shown in the photo below.

  • Page 29: E025-0X02 Timeout Error Of The Supply Screw Rotation Detection Sensor

    Symptom E025-0x02 Timeout error of the supply screw rotation detection sensor Symptom E025-0x02 occurred. - E025-0x02: Block supply timeout error. The toner supply screw rotation sensor cannot detect rotation of the screw. (x=1: Y, 2: M, 3: C, 4: Bk) Cause It is considered that the cause is either of the following: a) Disconnection of the connector for the stirring supply motor, breaking of wire, and damage on the hopper...
  • Page 30 a) Disconnection of the connector for the stirring supply motor, breaking of wire, and damage on the hopper driver PCB a-1) Turn off the main power switch, and check the four locations as to whether the connector for the stirring supply motor is disconnected as well as breaking of wire.
  • Page 31 PCB (FM3-9573-000), replace it. a-4) Turn on the main power switch. If the symptom is not reproduced, the work is completed. If the symptom is reproduced, check for other factors. b) Pinching of the harness tie-wrap for Bk hopper b-1) Turn off the main power switch, remove the rear cover, and check whether the harness tie-wrap for yellow is not pinched in the gap between the toner supply pipe [a] and the metal plate [b] of the developing drive unit.
  • Page 32 [Caution] Be aware that if the hopper unit is turned upside down, the toner drops and scatters. The above photo shows the hopper unit turned upside down in order to clearly show the location. Normally, the work is performed on the hopper unit with the supply inlet oriented as shown in [a] in the photo below. c-4) If the clogging is severe and no effect is seen after cleaning, replace the hopper unit (Bk: FM3-4715-000, Y/M/C: FM3-4716-000).
  • Page 33 d) Distortion of the unit due to the wrong screw used to install the hopper unit (Bk) or due to the wrong order in which the screws are installed d-1) Remove the hopper unit (Bk) from the main body. d-2) The screw for the hopper unit (Bk) and the shape of the installation area have been changed twice to improve distortion of the unit.
  • Page 34 [Reference] The consecutive number is seen by removing the parts [1]. The number is inscribed in the portion of the hopper unit as shown below. d-3) Install the hopper unit (Bk) to the main body. When installing the hopper unit (Bk), make sure that 3 bosses [a] are fitted securely to prevent distortion of the unit.
  • Page 35 e) Distortion of the unit due to the wrong order in which the screws are installed in the hopper unit (Y)/(M)/(C) e-1) Remove the hopper unit (Y)/(M)/(C) from the main body. e-2) Reinstall the hopper unit (Y)/(M)/(C). Here be sure to install the screws in the order of [1] to [4] as indicated below, to prevent distortion of the unit.
  • Page 36 f) Contamination of the rotation detection sensor f-1) From the main body, remove the hopper unit of a color relevant to the failure. f-2) Be careful not to turn the hopper unit upside down as much as possible, and remove 1 screw [1]. Prepare the new rotation detection sensor (WG8-5848-000).

  • Page 37: E025-0X10 Appears Because Of Failure In Bottle Attachment And Detachment Operation And Home Position Detection Signal

    g) Failure in the stirring screw drive motor (i.e., DC motor) g-1) Due to a failure in the DC motor, the rotation speed may be reduced, resulting in timeout. When the symptom occurs, remove the hopper unit of the relevant color, and replace the DC motor [1] (FK2-7893-000).
  • Page 38 Servicing Work 1) In Service Mode, Mode List > COPIER > Function > CLEAR > ERR, and select "OK". Return to the error screen with reset key, and turn OFF the main power. 2) Open the rear cover, and then turn ON the main power. Check that the drive motor runs at the initial operation.
  • Page 39 a-2) Remove the connector [1] and the 3 screws [2]. Detach the toner container drive motor [3]. a-3) Turn the tool [1] in the direction of the arrow. Check a sound the bottle is detached (Turn the tool until a clicking sound is heard.) [Reference] After the shaft [2] retreats and comes up again, the toner bottle is detached, and then the small door [3] opens.
  • Page 40 Hopper Tray (Bk)" or "c) Removing the Hopper Unit (Y)/ (M)/ (C)" when removing the hopper unit. Refer to the photo below for the location of the release holder shift cam HP sensor. Photo [A] shows the release holder shift cam HP sensor (color) which is attached to support plates of each color. [B] shows the release holder shift cam HP sensor (Bk).
  • Page 41 assembly and drum unit (Bk). b-4) Open the controller box. b-5) Remove 1 screw [1] to detach the waste toner container. b-6) Use a flat-blade screwdriver [1] to release the claw [2] and remove the hook [3]. After detaching the handle cover [4], remove the 2 screws [5] and detach the right lower cover 3 [6].
  • Page 42 b-8) Remove the 3 screws [1] to detach the flywheel [2]. b-9) Release the cables from 1 edge saddle [2] and the 2 wire saddles [3], and disconnect the 4 connectors from the PCB. b-10) Remove the 2 screws [1] and tilt the PCB Mount to the front. b-11) Remove the 2 screws [1] and detach the drum drive unit (Bk)[2].
  • Page 43 [Caution] When installing the drum drive unit (Bk), go through the following steps so that no gap is found with the main body's rear side plate. Install the drum drive unit (Bk) and temporarily tighten the 2 screws. Install the flywheel fixing with the 3 screws. Hold the 2 levers of the process unit inner cover and lift up the levers and process unit inner cover to the horizontal level.
  • Page 44 Install the front inner handle cover L [1] and the front inner handle cover R [2] in the direction of the arrow and tighten the screw [3] respectively. Push in the drum drive unit (Bk) all the way to the rear and tighten the 2 screws. b-12) Remove the 4 screws [1] and detach the duct [2].
  • Page 45 b-15) Remove the 2 screws [1] and detach the drum drive unit (C). [Reference] To detach the hopper unit (Bk), remove the drum drive unit (Bk) as well as the drum drive unit (C). [Caution] When installing the drum drive unit (C), go through the following steps so that no gap is found at the main body's rear side plate.
  • Page 46 Raise the levers at a 90-degree angle further and close the process unit inner cover. The 2 hooks (right and left) of the process unit inner cover are hooked to the hinge shaft at the right and left sides of the main body to lock.
  • Page 47 b-18) Remove the 2 screws [1] and the 4 grounding wires [2]. b-19) Remove the 2 screws [1], 1 wire saddle [2], and 1 connector [3]. Detach the high voltage PCB box [4] and temporarily place it on the controller box. b-20) Remove the 4 wire saddles [1], 1 edge saddle [2], and 3 relay connectors [3] to detach the harness.
  • Page 48 b-21) Remove the 2 screws [1] and 1 projection [2] to detach the fan [3]. b-22) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail cover(front) [2] to prevent the spring from dropping inside the machine.
  • Page 49 b-23) Remove the 2 screws [1], 1 stepped screw [2], and 1 hook [3] to detach the hopper unit (Bk) [4].
  • Page 50 [Caution] When installing the hopper unit (Bk), perform the following procedure to install the hopper unit (Bk) with the toner supply mouth pointing upward. 1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops.
  • Page 51 [Reference] To ensure that the toner supply mouth has been pushed in until it stops, check that the line [A] on the pipe of the hopper unit (Bk) and the line [B] on the toner supply mouth are aligned with each other. b-24) Remove the 3 screws of the hopper unit (Bk) to detach the plate of the gear [2].
  • Page 52 b-25) Remove the connector [1] and the harness from the 7 wire saddles. b-26) Remove the 3 screws [1]. b-27) Remove the E-ring [1], gear [2], parallel pins [3], bearing [4], and large drive shaft [5]. b-28) Remove the gear [1] and bearing [2]. Remove the small drive shaft [3] from the hopper plate [4].
  • Page 53 b-29) Remove the one-way gear unit [1]. Check if there is no breakage or the parallel pins are securely fitted. There are 2 parallel pins. Remove the one-way gear unit [1] and 50T gear [2] to check them. b-30) If the one-way gear has a crack, prepare a new type 18T one-way gear (FU6-0584-000) with increased strength, and replace the old one with the new type.
  • Page 54 c) Removing the hopper unit (Y)/(M)/(C) c-1) Open the front cover to remove the toner container (Y), (M), (C), (Bk) and the ITB unit. c-2) Remove the 2 hinge pins [1] to detach the front upper cover [2]. c-3) Remove the 4 screws [1], 2 claws [2], and 3 projections [3]. Remove the toner container replacement unit inner cover [4].
  • Page 55 [Caution] When installing the toner container replacement unit inner cover [1], be careful that the 4 toner insertion entrance cover sensors [2] and grounds on the upper part of the sensor may interfere each other to damage. c-4) Open the process unit inner cover to remove the process unit (Y)/(M)/(C). [Caution] - After removing the process unit, do not expose the photosensitive drum to direct light.
  • Page 56 c-6) Open the controller box. c-7) Remove the screw [1] to detach the waste toner container. c-8) Use a flat-blade screwdriver [1] to release the claw [2] and hook [3]. After detaching the handle cover [4], remove the 2 screws [5] and right lower cover 3 [6]. c-9) Remove the 2 screws [1] to detach the right middle cover [2].
  • Page 57 c-11) Release the cables from the edge saddle [2] and 2 wire saddles [3], and disconnect the 4 connectors from the PCB. When the drum drive unit (Y) and (M) are removed, this work is not required. c-12) Remove the 2 screws [1] and tilt the PCB mount to the front. When the drum drive unit (Y) and (M) are removed, tilting the PCB mount to the front is not required.
  • Page 58 c-13) Remove the 2 screws [1] to detach the drum drive unit (Bk) [2]. When the drum drive unit (Y) and (M) are removed, this work is not required. c-14) Remove the 4 screws [1] to detach the duct [2]. c-15) Remove the 2 screws [1] to detach the gear cover [2].
  • Page 59 c-16) Remove the 2 wire saddles [1] and 2 relay connectors [2]. The photo shows the location of the drum drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as well. c-17) Remove the 2 screws [1] to detach the drum drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as well.
  • Page 60 c-18) Remove the screw [1] and the boss [2]. Pull out the hopper shield [3] to detach it while opening the top. c-19) Remove the 5 wire saddles [1], 6 harness guides [2] and 4 connectors [3] to remove the harness. c-20) Remove the 2 screws [1] to detach the 4 grounding wires [2].
  • Page 61 c-21) Remove the 2 screws [1], the wire saddles [2] and the connector [3]. Detach the high voltage PCB box [4] and temporarily place it on the controller box. c-22) Remove the 4 wire saddles [1], the edge saddle [2], and 3 relay connectors [3] to detach the harness.
  • Page 62 c-23) Remove the 2 screws [1] and the projection [2] to detach the fan [3]. c-24) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail cover(front) [2] to prevent the spring from dropping inside the machine.
  • Page 63 c-25) Remove the 2 screws [1], 1 stepped screw [2] and 1 hook [3] to detach the hopper unit (Bk) [4]. [Caution] When installing the hopper unit (Bk), perform the following procedure to install the toner supply mouth pointing upward. 1) Check that the black developing assembly pressure lever is pulled.
  • Page 64 2) With the toner mouth [a] rotated and held until it pushes against the stop, be sure that the 3 bosses [2] and 1 hook [3] of the hopper unit (Bk) [1] are fully inserted before tightening the screws in the order of [4], [5] and [6].
  • Page 65 c-27) Remove the 3 connectors [1] and 1 wire saddle [2]. c-28) Remove the 5 screws [1] to detach the developing drive unit (Y)/(M)/(C) [2]. c-29) Remove the rail cover (rear) [1].
  • Page 66 [Caution] When installing the rail cover (rear) [1], fit teeth [A] of the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops. c-30) Remove the 4 connectors [1] and 8 wire saddles [2] to detach the harness.
  • Page 67 c-31) Put the high voltage PCB [1] back to the original position and put the harness [2] inside the host machine. Be careful not to pinch the harness when closing the controller box [3]. Remove the 2 screws [4] of the hopper unit (Y)/ (M)/ (C).
  • Page 68 [Caution] When installing the hopper unit (Y)/ (M)/ (C), go through the following steps so that no gap is found at the main body's rear side plate. 1) Install the hopper unit (Y)/(M)/(C) with 2 screws aligning the position with the hook and 4 bosses on the main body.
  • Page 69 c-35) The hopper unit in each color is secured with 2 screws. Remove the 2 screws corresponding to each Cyan [C], Magenta [M], Yellow [Y] hopper unit to detach the one.

  • Page 70: E025-0X20 Due To The Small Door Left Open And No Detection Of The Toner Insertion Entrance Cover Sensor

    c-36) Remove the one-way gear unit [1]. Check if there is no breakage or the parallel pins are securely fitted. There are 2 parallel pins. Remove the one-way gear unit [1] and 50T gear [2] to check them. c-37) If the one-way gear has a crack, prepare a new type 18T one-way gear (FU6-0584-000) with increased strength, and replace the old one with the new type.
  • Page 71 Symptom E025-0x20 occurred. - E025-0x20: Toner container/toner container inserting inlet phase error (x=1: Y, 2: M, 3: C, 4: Bk) Cause The small door may be open when it is left open after service work or when shock is applied. In addition, the small door may be open due to a failure in the toner insertion entrance cover sensor.

  • Page 72: E025-0Xc0 Small Door Not Opened

    reversing the procedure from step 5). [Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to interfere with the toner insertion entrance cover sensor [1] since it may damage the sensor. 7) Turn on the main power switch, and make sure that the symptom is not reproduced. [Replacement part] WG8-5848-000 PHOTO-INTERRUPTER, GP1A173LCS0F Symptom...
  • Page 73 Due to the hopper bending toward the rear side of the main body or due to the distortion of the main body frame, the link shaft for releasing the small door is not sufficiently protruded. Because of such insufficient protruded length, the small window cannot be opened. c) Damage on the toner insertion inlet cover sensor Due to shock applied by opening/ closing of the front upper cover, the toner insertion inlet cover sensor is damaged and is stuck to the ON side.
  • Page 74 b-3) Remove 4 screws [1], 2 claws [2], and 3 protrusions [3]. Then remove the toner container replacement unit inner cover [4]. [Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to interfere with the toner insertion inlet cover sensor [1].
  • Page 75 b-5) If the protruded length is less than 37.5 mm at step b-4), prepare the link shaft sheet (FC0-2320-000) [1], pull out the link shaft, and attach the sheet to the rear end [b] of the link shaft. [Caution] Be sure to attach the link shaft sheet so as not to allow it to stick out from the link shaft. b-6) Reinsert the link shaft to the main body.
  • Page 76 [Caution] Before installing the toner container replacement unit inner cover, make sure that each parallel pin of the link shafts of all the stations are tilted at an angle [d] of about 45 degrees. Even in a station where the link shaft sheet is not attached, the angle of the parallel pin may be shifted when the toner container replacement unit inner cover is removed.
  • Page 77 [Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to interfere with the toner insertion inlet cover sensor [1]. It may damage the sensor again. c-4) Replace the toner insertion inlet cover sensor (WG8-5848-000) of the relevant color. c-5) Install the parts by reversing the procedure from step c-3), and turn on the main power switch.

  • Page 78: E025-0Xa0/E025-0Xb0 By Attaching/ Detaching The Bottle

    Symptom E025-0xa0/E025-0xb0 by attaching/ detaching the bottle Symptom Either of the error codes E025-0xa0/ E025-0xb0 occurred in field cases. - E025-0xa0: Unable to detect the Release Holder Shift Cam HP Sensor status when opening the toner cap, so that open and close status of the toner cap is unable to be judged. (x=1: Y, 2: M, 3: C, 4: Bk) - E025-0xb0: Unable to detect the Release Holder Shift Cam HP Sensor status when closing the toner cap, so that open and close status of the toner cap is unable to be judged.

  • Page 79: Jam (Main Body)

    Service work When the symptom has occurred, prepare the new Release Holder Shift Cam HP Sensor (WG8-5848-000) and replace the old sensor with the new one. [Reference] It is required to remove the hopper unit before replacing the Release Holder Shift Cam HP Sensor.
  • Page 80 Model Serial Number Model Serial Number iR-ADV C9075V2 US 208V HJW50222 iR-ADV C9070 EU 230V HKA50088 iR-ADV C9075 G HVF00502 iR-ADV C9060 EU 230V HKB50050 iR-ADV C9065 V2 US 208V HJX50095 iR-ADV C7065I EU 230V HKC50433 iR-ADV C9065 G HVG00501 iR-ADV C7055I EU 230V HKE50459 iR-ADV C7065V2 US 120V...
  • Page 81 Next perform continuous feeding from the right (left) deck, and the pickup surface level on top of the stack of paper would gradually lower. This would drive the lifter motor and let the lifter plate ascend. However, if the lifter wire is slack, the lifter plate will not ascend properly and this would lead to a pickup failure which results in the forementioned symptom.

  • Page 82: 0101 Jam Code On Machines Having Dcon Earlier Than Ver.62.02

    3) After putting the 1 washer (XD1-1105-239)[2] onto the damper holder (FC6-3764-000)[1], attach the damper holder[1] with the 1 RS screw[3]. 4) Attach the front cover of the right or left deck. 5) Make some test copies to confirm if the jam would not occur. [Additional parts] - FC6-3764-000 HOLDER,DAMPER (1 pcs) - FC1-3975-020 SPRING, LEAF (1 pcs)

  • Page 83: 0101 Jam Code Due To The Burr On The Right Deck Paper Delivery Path

    0101jam occurred on machines having serial numbers earlier than those listed below. - 0101 jam: Right deck pickup sensor (PS49) delay jam Model Serial Number Model Serial Number iR ADV C9075 PRO 208V US HJW50708 iR ADV C9070 PRO 230V EUR HKA50259 iR-ADV C9075 PRO 208V G HVF00532...

  • Page 84: 020F Jam Code Due To Operation Failure Of The Exchange Flapper

    Field Remedy Replace the right deck. - FM3-9829 1.1K RIGHT PAPER DECK ASS'Y Symptom 020F Jam Code due to operation failure of the exchange flapper Description 020F Jam occurred. - 020F: Fixing Wrap Sensor Delay Jam Cause The exchange flapper arm [2] that operates the exchange flapper (delivery flapper) [1] was chipped off and thus could not operate the exchange flapper correctly, which caused a paper jam.
  • Page 85 Field Remedy Prepare the exchange flapper arm (FC8-2573-000) and the new type of the exchange flapper (FM0-3014-000), and follow the steps below. [Reference] In the new type of the exchange flapper [1], the metal plate [2] having high slippery quality is added to the surface in contact with the exchange flapper arm to prevent chip-off of the arm.
  • Page 86 2) Remove the left low cover, the left upper cover and the left middle cover. 3) Open the delivery unit [1] and remove 1 screw [2] and the connector cover [3]. 4) Disconnect the connector [2] and remove the reuse band [1] and the delivery unit [3].
  • Page 87 5) Disconnect the 3 harness connectors [2] from the reverse unit [1], remove the harnesses from the 2 wire saddles [3] and the 1 edge saddle [4]. Furthermore, remove 6 screws to let the 2 hooks [5] escape, and then remove the reverse unit.
  • Page 88 7) Disconnect the 1 connector [1], remove 2 screws [2], and then remove the exchange flapper unit [3]. 8) Remove the 2 e-rings [1], and then replace the exchange flapper [2]. [A] is the new type of the exchange flapper, and grease was already applied to the metal plate [a].
  • Page 89 9) Remove the 2 e-rings [1], and then replace the exchange flapper arm [2]. 10) Mount the exchange flapper unit to be removed in the step 7). 11) In a state that the solenoid pin [1] is completely pulled in the arrow direction, check that the gap [a] between the exchange flapper [2] and the metal plate guide [3] is 0.5mm.
  • Page 90 When the gap [a] is larger or smaller than 0.5mm, loosen the 2 screws [6] for the solenoid [5], adjust the position of the solenoid [5] so that the gap [a] becomes 0.5mm in a state that the solenoid pin [1] is pulled in the arrow direction, and then attach the screw [6].

  • Page 91: Feeder Jam

    Feeder Jam Symptom 0045/0047/0049 Jam codes due to the turned up sheet of the registration guide TP12 373 Description There were Field cases of 0045, 0047 or 0049 jam on feeding originals after jam removal with the devices from among the ones before the following S/Ns. - 0045: Registration sensor delay jam - 0047: Read sensor 1 delay jam - 0049: Read sensor 2 delay jam...
  • Page 92 has been taken and also the new type of the paper feed guide (FL2-9671-000) that has been changed in conjunction with the shape change of the registration guide in order to replace the old parts with them by following the below procedure: The pictures below show the old type [A] and new type [B] of the registration guide.
  • Page 93 3) Detach the reuse band [1] and the connector [2]. 4) Detach the E-ring [1] attached on the front side of the feeder cover and the Open/Close cover stopper 1 [2].
  • Page 94 5) Unscrew the 1 screw [1] to remove the guide pin [2] of the feeder cover and the feeder cover. 6) Open the open/close guide (lower) [1] and unscrew the 2 screws [2] to remove the registration inner guide [3]. 7) Unscrew the 2 screws [1] to detach the registration guide [2].
  • Page 95 8) Unscrew the 2 screws [1] to detach the Paper feed guide assembly 2 [2]. 9) Detach the plastic E-ring attached to the shaft of the Paper feed guide assembly 1 with fingers. 10) Unscrew the 2 screws [1].

  • Page 96: 0002/0003/0004 Jam Code Multi Feed Due To Originals Having Low Separation Performance (Duplex Color Image Reader-A1)

    11) Detach the release arm [1] and the bushing [2] from the shaft of the Paper feed guide assembly 1 to remove the Paper feed guide assembly 1 [3]. Attach the new type of the Paper feed guide assembly 1, and then put the release arm [1] and the bushing [2] back in place.
  • Page 97 Cause When paper having extremely low separation performance is used as originals, the stacked originals were not separated by the separation roller driven by the torque limiter [1] of the feeder. Accordingly, the symptom occurred. [Reference] In order to support such paper, the special torque limiter is required which has further improved separation performance.
  • Page 98 3) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3]. 4) Remove 2 screws [1] to remove the pickup guide (lower) [2]. 5) Remove 2 screws [1] to remove the separation roller unit [2].
  • Page 99 6) Remove the torque limiter [1], and install the black marked torque limiter (FE3-4566-000). The photo shows the torque limiter that is fitted in the product at the factory and has the red mark. 7) Reverse the steps from step 5) to install the parts. 8) Place the originals on the document tray and scan or copy to make sure that the symptom is improved.
  • Page 100 10) Place originals on the original pickup tray and touch a given key on the control panel to lift the original pickup tray [1]. 11) Open the feeder cover and remove 3 screws to remove the inner cover [1]. 12) Using a ruler [1] as shown in the photo, measure the distance [c] between top [a] of the pre-separation plate [2] and the original [b].
  • Page 101 13) According to the distance [c], select the type of the arm sensing sheet. - [c] is from 0 to 1.5mm: Arm Sensing Sheet A [1] - [c] is from 1.5 to 3mm: Arm Sensing Sheet B [2] - [c] is over 3mm: No need to add Arm Sensing Sheet [Caution] The arm sensing sheet A comes with the arm sensing sheet B (as the arm sensing sheet set: FM4-9078-000).
  • Page 102 16) Attach the selected arm sensing sheet to the paper surface sensor flag so as to fit it to the arm sensing sheet attachment reference lines [a]. 17) Remove 2 screws [1] to remove the pickup guide (lower) [2]. 18) Remove 2 screws [1] to remove the separation roller unit [2]. 19) Remove the separation roller [1] and the roller shaft [2].
  • Page 103 20) Draw a scribed line [b] on the marked line [a] on the separation roller pressure adjustment plate. 21) Loosen the screw fixed with the red adhesive, move the marked line [a] in the direction [d] by 0.5 scale mark of the adjustment plate [c], and fix the screw again. 22) At step 8) "a) if original feed fault occurs", remove the black marked torque limiter (FE3-4556-000), and install the red marked torque limiter (FC8-5907-000).

  • Page 104: Bookelet/Staple Finisher-A1

    23) Reassemble the parts in reverse procedure from step 19) to step 14). Then put the inner cover and close the feeder cover. 24) Place originals on the original tray and scan or copy to make sure that pickup operation has no problem. [Replacement parts] - FE3-4556 LIMITER, TORQUE - FC8-5907 LIMITER, TORQUE...

  • Page 105: Finisher-A1)

    [A]: This white lever should move from the front to the center when closed. This indicates that the rollers are loaded up with the proper tension. Symptom 1121/1012/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet Finisher-A1) Description Intermittent jam codes 1121, 1012 and 1011 were observed after installing the machine.

  • Page 106: Jam Code When Making Multiple Copies Due To Foreign Material That Had Fallen Into The Gripper Track (Staple/Booklet Finisher-A1)

    [Reference] - Curl correction level is constantly adjusted to suit the characteristics of a paper. However, if the paper curl is not corrected properly, you can manually adjust the curl correction level to accommodate the environment and the characteristics of the paper, such as moisture in the paper. - You can change the level of curl correction to suit the characteristics of the paper.

  • Page 107: Booklet/Staple Finisher-B1

    during paper feed. The state is recovered by opening and closing the Door, or turning OFF and then ON the power supply. If the same jam is detected although the above operation is performed, an error code will be notified. Field Remedy In this case there was a push pin tack that had fallen into the gripper track [A].
  • Page 108 Model Serial Number Staple Finisher-B1 FKU07299 Booklet Finisher-B1 FLG51456 Cause When paper is delivered from the swing guide upon printing, the swing guide opens. At this time, the swing arm [2] allows the swing roller [1] to move upward by about 2.5 mm. The swing arm may have poor slidability, causing slow upward movement of the swing roller [1].
  • Page 109 Service Work 1) Open the front door. 2) Remove 3 screws [1] to remove the escape tray cover [2]. 3) Place the flathead driver on the portion [a] of the gear located below the tray [1]. Pulling the flathead driver toward the front, move the tray [1] so that the tray becomes lower than the grate-shaped upper guide.
  • Page 110 5) Apply Super lube grease (FY9-6005-000) [4] of an amount equivalent to a grain of rice to each portion [a] against which the swing arm slides. 6) Reassemble the parts by reversing the procedure from step 4). 7) Make test copies to check that no jam or the like occurs. [Additional part] FY9-6005-000 GREASE, SUPER LUBE pg.

  • Page 111: 1124 Jam Code (Staple/Booklet Finisher-A1)

    Symptom 1124 Jam Code (Staple/Booklet Finisher-A1) Description 1124 Jam on the machine. Field Remedy The 1124 Jam Code which relates to a Stationary Jam at the PI104 Delivery Sensor on the Staple/Booklet Finisher. In most cases, the 1124 jam has been known to occur if paper curling is detected and possible dog earing of the lead edge of the paper coming out of the finisher.

  • Page 112: 1121/1011 Jam Codes Resolved With Adjusting The Curl Correction For Each Drawer (Staple/Booklet Finisher-B1)

    Service work Prepare the new type Damper sheet(FC5-3688-010)to which the softening prevention measure is taken to replace with it following to the procedure below. 1) Open the front cover and the upper cover. 2) Open the Entrance upper guide upward. 3) Peel off the Damper sheet on the surface of the sensor flag and apply the new type Damper sheet.

  • Page 113: Jam Code Due To The Failed Paper Detection Of The Finisher Tray (Booklet/Staple Finisher-B1)

    [Reference] - Curl correction level is constantly adjusted to suit the characteristics of a paper. However, if the paper curl is not corrected properly, you can manually adjust the curl correction level to accommodate the environment and the characteristics of the paper, such as moisture in the paper. - You can change the level of curl correction to suit the characteristics of the paper.
  • Page 114 Model Serial Numbers Staple Finisher-B1 FKU18211 Booklet Finisher-B1 FLG57847 Cause Due to the warpage of the shaft of the U. Paper Face Sensing Flag [1], the U. Paper Face Sensing Flag [1] was not detected by the Paper Face Sensor [4] even after being pressed by the Tray 1 [2] or the Tray 2 [3] resulting in 110F Jam.
  • Page 115 2) Remove the Grate-shaped Lower Guide [5] avoiding the interference of the output pressing section [a] while lifting the Tray 2 [3]. 3) Move the latch [6] located at the bottom of the tray to the right side to release the clutch. 4) Lower the Tray 1 [2] and the Tray 2 [3].
  • Page 116 5) Attach 1 sheet to the tray cover (upper) and the tray cover (lower) respectively from the gap made after removing the Grate-shaped Lower Guide. Refer to the chart below for the push-on standards [b]. 6) Make sure that the paper surface sensor flag is detected by the sensor by lifting & lowering the Tray 1 & the Tray 2.

  • Page 117: Appendix

    Appendix Symptom Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Booklet/Staple Finisher-A1) Description Booklet/Staple Finisher-A1 with a serial number earlier than the following serial numbers became unable to pick up the stack of paper reliably due to the breakage in the tension spring of the gripper arm assembly. This caused failure in paper delivery and stacking consecutively.
  • Page 118 Field Remedy When the symptom occurs, prepare two sets of the level tensioner unit (FM4-4730) which is assembled, as a new part, in a direction in which less load is applied to the tension spring. Replace the tension spring and the gripper open/close lever with the level tensioner unit.
  • Page 119 2) Rotate the gripper arm assembly to move it to the position[a]. Then, remove the gripper arm assembly. [Caution] Before removing the gripper arm assembly, be careful not to extend the tension spring (FU8-2166)[4]. Be sure not to lose the tension spring since it is to be used again. pg.
  • Page 120 3) Remove the two screws[3] loosened in step 2). 4) Remove the two E-rings[5], and pull out the two pins[6]. 5) Disassemble the gripper arm assembly, and replace the portion[b] with the level tensioner unit. pg. 118...

  • Page 121: Poor Paper Alignment While Printing Booklet In Saddle Stitch Due To The Broken Tension Spring (Booklet Finisher-A1)

    6) Reassemble the parts in reverse order from step 4). [Replacement Part] FM4-4730 LEVEL TENSIONER UNIT Symptom Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet Finisher-A1) Description Poor paper alignment while printing booklet in saddle stitch occurred. Cause As the tension spring[2] of the edge stopper unit[1] is broken, the balance between upper/lower stopper is lost, and then paper does not stop at the proper position.
  • Page 122 Field remedy Prepare the tension spring (FU8-2272) to replace according to the steps below: 1) Open the front cover of the finisher, and pull out the saddle unit[1] about 20cm. 2) Pull out auxiliary caster[1] toward the direction indicated with an arrow, and pull out the saddle unit toward the direction indicated with an arrow.
  • Page 123 4) Remove the 3 connectors[2] and 1 screw[3], remove the cable guide[1] from the saddle unit to pull out the saddle unit even more. 5) Remove the 4 screws[3] and 1 knob[2], remove the saddle inside cover (lower)[1]. 6) Remove the 6 screws[2] and remove the saddle stitcher controller PCB cover[1]. pg.
  • Page 124 7) Remove the 12 connectors[3] to remove the cable[1] form the cable guide[2]. 8) Remove the 2 connectors[1], and remove the calbe from the 3 wire saddles[2] and from the 3 edge saddles[3]. pg. 122...
  • Page 125 9) Remove the 1 connector[2] to remove the cable from the 1 wire saddle[1]. 10) Remove the 4 screws[2] to remove thrust unit[1]. 11) Remove the 4 connectors[2], remove the 7 wire saddle[3], remove the 1 reuse band[4] to remove the cable[1] pg.
  • Page 126 12) Remove the 2 screw[2] to remove the edge stopper unit[1]. 13) Check the tension spring[1], and replace the broken spring. 14) To attach the tension spring[1], hook the spring on [a], and then put on the hook[b]. pg. 124...

  • Page 127: Color Displacement

    [Caution] Be careful not to twist the hook part[a] of the tension spring[1]. If the hook part of the tension spring[1] is twisted, surplus stress will be generated to damage the spring. 15) Install in the reverse order from the step of 12). [Replacement part] FU8-2270 SPRING, TENSION Color displacement...
  • Page 128 Description Color displacement in the horizontal scanning direction only on the first to 4th sheets occurred in Field cases. Cause When the ITB driving was to begin, the ITB snaked it's way to generate the color displacement. [Reference] Color displacement may also occur because of changes in outside air temperature/ temperature increase inside machine/ machine relocation.
  • Page 129 8) In Service Mode > Mode List > COPIER > Function > INSTALL > "INIT-ITB," and adjust the ITB neutral position. 9) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch > press "Start." 10) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK." [Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.

  • Page 130: Large Color Displacement Suddenly Occurs In The Horizontal Scanning Direction

    Large color displacement suddenly occurs in the horizontal scanning direction Description Large color displacement suddenly occurred in the horizontal scanning direction on several sheets among dozens or hundreds of printouts. The symptom randomly occurred on 2nd to 5th sheets as shown in [a] and on 6th to 9th sheets as shown in [b] at the time of continuous printing.
  • Page 131 5) Remove the 2 screws [1] of the ITB frame. 6) Hold the handle [1] to pull out the fixing feed unit [2]. 7) Hold the handle [1] to pull out the ITB unit [2]. [Caution] Be careful not to touch the ITB with fingers or damage it, otherwise failure may occur in the output image.
  • Page 132 back in the host machine. [Caution] If the unit is pushed in while the ITB pressure release lever is not in horizontal position, pressure will not be applied to the ITB unit even by turning the ITB pressure release lever. Therefore, if the host machine operates in this state, the belt displacement error (E075) occurs.

  • Page 133: Fluctuating Displacement In Bk Occurs In The Vertical Scanning Direction

    13) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB," and adjust the ITB neutral position. 14) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch > press "Start." 15) Load 20 or more sheets of A3 (11"x17") plain paper into the cassette 3. 16) In Service Mode >...
  • Page 134 Description There is a case when color displacement occurs in such a way that an amount of displacement in Bk fluctuates in the vertical scanning direction. The below shows the output image of PG31, [a] shows the paper feed direction, [1] to [5] show the number of sheets, and [3] shows correct image.
  • Page 135 - Be sure to place the Developing Assembly (Bk) [1] on paper [2] or the like to prevent adhesion of contamination or scratch to the sleeve. 6) Remove the Primary Charging Assembly. [Caution] Be sure to place the Primary Charging Assembly in such a way that its surface with the grid [1] facing up and also be sure not to touch the surface of the grid, otherwise failure may occur in the output image.
  • Page 136 - Be sure to place the removed Drum Unit (Bk) [1] on paper [2] or the like, and cover it with the drum protection sheet [3] or wrap it with paper [3] (five or more sheets) so as to shield the drum, otherwise failure may occur in the output image.
  • Page 137 10) Close the Process Unit Inner Cover [1]. 11) Pull out the Fixing Feed Unit and the ITB Unit. [Caution] - Be careful not to touch the ITB with fingers or damage it, otherwise failure may occur in the output image. - Be sure that the ITB Pressure Release Lever is in the horizontal position (released state) to put the ITB Unit back in the machine.
  • Page 138 14) Removet the two connectors [2] and 3 screws [3] to remove the Drum Drive Unit (Bk) [1]. 15) Remove 2 connectors [1]. Remove 1 screw [2] and the Drum Speed Detection Unit [3]. 16) Remove the contamination at the two locations on the Drum Speed Detection Sensor [1] with the blower brush.
  • Page 139 17) Clean the both surfaces of the disk-shaped encoder [1] with alcohol. [Caution] Be sure not to bend the encoder when cleaning it. 18) Install the Drum Speed Detection Unit to the Drum Drive Unit (Bk) with 1 screw. Then connect 2 connectors.
  • Page 140 22) Close the Process Unit Inner Cover. Install the Front Inner Handle Left Cover [1] and the Front Inner Handle Right Cover [2] in the direction of the arrows, and tighten 1 screw [3] for each cover. 23) Install the flywheel [1] with 3 screws [2]. 24) Press the Drum Drive Unit (Bk) [1] against the rear plate.
  • Page 141 26) Reverse the steps from step 12) to step 1). 27) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB", adjust the ITB neutral position. 28) In Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >...

  • Page 142: Fluctuating Displacement In Any Color Of Ymc Occurs In The Vertical Scanning Direction

    Symptom Fluctuating displacement in any color of YMC occurs in the vertical scanning direction. Description Color displacement occurred in such a way that an amount of displacement in any color of Y/ M/ C fluctuated in the vertical scanning direction. The below shows the output image of PG31, [a] shows the paper feed direction, [1] to [5] show the number of sheets, and [2] shows normal image.
  • Page 143 - Be sure to place the removed Process Unit [1] on paper [2] or the like, and cover it with the drum protection sheet [3] or wrap it with paper [3] (five or more sheets) so as to shield the drum, otherwise failure may occur in the output image.
  • Page 144 8) Remove the Box Left Cover and the Box Upper Cover, and open the Controller Box. 9) Follow the steps below only for Cyan. Go to step 10) for Magenta and step 12) for Yellow. 9-1) Loosen the Finger Screw [2]. Free the two hooks [3] to remove the Waste Toner Container Cover [1]. 9-2) Lower the claw [2].
  • Page 145 11) Follow the steps below only for Cyan. Go to step 12) for Yellow and Magenta. 11-1) Disconnect the two connectors [3], unscrew the two screws [2], and tilt the PCB Mounting Base [1] forward. 12) Remove the Relay Connector [1]/[2]/[3] of the Drum Drive Unit which has the color displacement symptom.
  • Page 146 14) Remove 2 connectors [1]. Remove 1 screw [2] and the Drum Speed Detection Unit [3]. 15) Remove the contamination at the two locations on the Drum Speed Detection Sensor [1] with the blower brush. 16) Clean the both surfaces of the disk-shaped encoder [1] with alcohol. [Caution] Be sure not to bend the encoder when cleaning it.
  • Page 147 19) Install the Drum Drive Unit [1] slightly tightening 3 screws [2]. [Caution] If the screws are fully tightened here, the Drum Drive Unit is installed with pressure being applied to the drum shaft when the drum shaft is fitted to the bearing of the Process Unit Inner Cover at the subsequent step 20).
  • Page 148 22) Reverse the steps from step 12) to step 1). 23) In Service Mode > Mode List > COPIER > Function > INSTALL, perform "INT-ITB" to adjust the ITB neutral position. 24) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >...

  • Page 149: Large Color Displacement Suddenly Occurs In The Vertical Scanning Direction

    Symptom Large color displacement suddenly occurs in the vertical scanning direction Description Large color displacement suddenly occurred in the vertical scanning direction during printing on several tens to several hundreds of sheets. Indicated by [1] is the paper feed direction. Cause Stick slip (variation in frictional force) occurred due to the difference in frictional speed between the drum and the ITB or other factors.
  • Page 150 2) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB," adjust the ITB neutral position. 3) In Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >, press "Start". 4) Load 20 or more sheets of A3 (11"x17") plain paper into the cassette 3. 5) In Service Mode >...

  • Page 151: Fixed Displacement In Bk Occurs In A Large Quantity Of Print Job

    - If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to "Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets." - If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color displacement suddenly occurs in the horizontal scanning direction".

  • Page 152: Color Displacement Occurs On Machines Having Dcon Earlier Than Ver.66.05

    4) Load 5 or more sheets of A3 (11"x17") plain paper into the cassette 3. 5) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK." [Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG. 6) In Service Mode >...
  • Page 153 Description Color displacement occurred on machines having software DCON earlier than Ver.66.05. Cause Either uneven rotation of the ITB or the ITB shift in a front-to-rear direction caused color displacement. [Reference] Color displacement may also occur because of changes in outside air temperature/ temperature increase inside machine/ machine relocation.

  • Page 154: Fixed Displacement In Any Color Of Ymck Occurs On All Pages

    - If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs in a large quantity of print job". - If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to "Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."...
  • Page 155 [a] shows the horizontal scanning direction, and [b] shows the vertical scanning direction. [1] shows the paper feed direction. Cause Color displacement occurred due to displacement of patch image to be formed at the time of color displacement correction. [Reference] Color displacement may also occur because of changes in outside air temperature/ temperature increase inside machine/ machine relocation.
  • Page 156 7) Press "Start" on Control Panel and check if color displacement has improved on 5 printed samples. If the symptom has improved, the work is completed. In case of color displacement in the horizontal scanning direction, perform the step A). In case of color displacement in the vertical scanning direction, perform the step B).
  • Page 157 upstream of the paper feed direction, and change it to a positive value in case of color displacement against other color toward the downstream of the paper feed direction. If C is displaced against other color by 1mm toward the upstream of the paper feed direction, for example, enter "50"...
  • Page 158 - Mounting position failure of Fixing Feeder Assembly Open/Close Switch Holder THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 159 TP12 253.pdf e-Support Filename: 08-03-12 Date: E004-0205/0501/0502 may occur due to the following: Defect of DC I/F PCB E007-9902 may occur due to the following: Defect of Fixing/Feeder Driver PCB Assembly Service Work: Perform service work according to the following procedure: A) Check the state of Fixing Drawer Connector Terminals (Fixing Ass'y side/Main body side) 1) Turn the Main Power Switch off and disconnect the power Plug.
  • Page 160 TP12 253.pdf e-Support Filename: 08-03-12 Date: Lever b) Check the state of the Fixing Feeder Assembly Open/Close Switch Holder. Pull out the Fixing Feeder Assembly and check the Fixing Feeder Assembly Open/Close Switch. Photo [A] shows the skewed position (Incorrect) Photo [B] shows the proper position (Correct) Lever Fixing Feeder AssemblyOpen/Close Switch Holder...
  • Page 161 TP12 253.pdf e-Support Filename: 08-03-12 Date: c-1) Reposition the Switch to the right position. If it’s damaged and/or deformed, replace the Fixing Feeder Assembly Open/Close Switch (FM3-4952-000) with a new one. c-2) Ensure the correct position of the Boss [2]. c-3) Insert the Fixing Feeder Assembly into Main Body and turn Main Power Switch on.
  • Page 162 TP12 253.pdf e-Support Filename: 08-03-12 Date: 6) Reinstall the parts in reverse order from step 4). 7) If the symptom is no longer present, the work is completed. If the symptom remains, replace the Fixing Drawer Cable according to the "Fixing Drawer Cable Replacement Procedure "...
  • Page 163 Due to a fault in the sensors [C] [F], (see page 5) automatic removal of the toner bottle may be impossible. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 164 TP10 123b.pdf e-Support Filename: 06-19-13 Date: To prevent the aforementioned scenario, execute the Toner Bottle Venting Procedure as follows: Procedure to Vent the Toner bottles. After the toner is settled, open Lightly tap the bottle on the table top once or twice the orange cap, keeping the from a height of 2 - 3 inches to gather the toner at the bottom.
  • Page 165 TP10 123b.pdf e-Support Filename: 06-19-13 Date: Push down on the Lock Shaft for 30 seconds with a blunt end object like a 7 mm Allen Wrench. Make sure that the clear plastic bag is not punctured. Do not use a sharp object as this may puncture the plastic bag.
  • Page 166 TP10 123b.pdf e-Support Filename: 06-19-13 Date: Red Circular Marker 2. Individual Box Position: Near the genuine label New Products: Red mark With countermeasure: Red mark Black Circular Marker 3. Outer Box Position: Right side of the Lot number New Products: Black mark With countermeasure: Black mark 10A13YN NOTE:...
  • Page 167 TP10 123b.pdf e-Support Filename: 06-19-13 Date: THE REMAINDER OF THIS TECHNICAL PUBLICATION APPLIES EXCLUSIVELY TO THE FOLLOWING ENGINES: imageRUNNER ADVANCE C7055, C7065, C9065 PRO AND C9075 PRO AFFECTED SERIAL NUMBERS ARE LISTED ON THE LAST PAGE OF THIS DOCUMENT Toner Scattering Causing E025 in the Hopper Assembly Black Toner Hopper Note: 0X =>...
  • Page 168 TP10 123b.pdf e-Support Filename: 06-19-13 Date: E025-0XA0: Error detected by sensors [C] [F]. Error code newly added in Dcon 34.02 or later. E025-0XB0: Error detected by sensors [C] [F]. Error code newly added in Dcon 34.02 or later. Note: If new error code 0XA0 or 0XB0 is displayed after inserting a new toner bottle in the machine, the cause of the error is highly likely to be soiled sensors [D] [F] due to toner scattering outside the Hopper.
  • Page 169 TP10 123b.pdf e-Support Filename: 06-19-13 Date: There are two types of Black Hoppers in the field: Older Type: Positioning boss, 1 location POSITION 1 Old Stepped Screw (FS5-9216-020), 1 location Newer Type: New Stepped Screw FS2-9012-000 must be used with the newer Type Black Hopper New elongated hole on the plate Positioning boss, POSITION 1...
  • Page 170 TP10 123b.pdf e-Support Filename: 06-19-13 Date: IF A MACHINE HAS THE NEWER TYPE HOPPER INSTALLED, ENSURE THAT THE NEWER TYPE STEPPED SCREW FS2-9012-000 IS INSTALLED IN “POSITION 1”, AS INDICATED IN PAGE 5 AS WELL AS ON STEP 2 ON PAGE 7. FS5-9216-020 MUST BE USED WITH OLDER STYLE HOPPER IN POSITION 1 FS2-9012-000 MUST BE USED WITH NEWER STYLE HOPPER IN POSITION 1 THESE TWO SCREWS ARE NOT INTERCHANGEABLE.
  • Page 171 TP10 123b.pdf e-Support Filename: 06-19-13 Date: B. Check to see that the position of the Shutter for toner supply connects properly with the Black Developer Assembly. Make corrections if necessary. (Service Manual page 4-263.) INCORRECT CORRECT (Step 2) [Older Type Hopper] Detach and attach the Black Hopper Assembly.
  • Page 172 TP10 123b.pdf e-Support Filename: 06-19-13 Date: [Newer Type Hopper] Detach and attach the Black Hopper Assembly. Step 1: Remove the 3 screws [1], [2], and [3] and detach the unit. Step 2: Check the Stepped Screw [1]. If FS5-9216-020 is mistakenly in place at position [1], replace it with FS2-9012-000. Step 3: When attaching the unit, tighten the screws [1], [2], and [3] in this order after fitting the Elongated Hole [4] at 4 locations to the Boss appropriately.
  • Page 173 TP10 123b.pdf e-Support Filename: 06-19-13 Date: Check Wiring and PCB’s for physical damage. DRUM ITB DRIVER PCB If this IC chip is damaged, E025 will occur. 1. If the E025 error or the above symptoms occurs, detach the hopper of the color involved and clean the sensors [A] through [F] (FG8-5848-000).
  • Page 174 TP10 123b.pdf e-Support Filename: 06-19-13 Date: For the sensors [B] [C], disconnect the connector and remove the sensors. Step3: Clean the light-emitting surface [3] and the light-receiving surface [4] of the sensors [A] [B] [C] with an air brush [5]. ( See photos below ) If necessary, clean the sensors with a cloth or a lint free paper towel damp with alcohol.
  • Page 175 TP10 123b.pdf e-Support Filename: 06-19-13 Date: YELLOW CYAN MAGENTA Y/M/C Hoppers Y/M/C hopper Page 13 of 15...
  • Page 176 TP10 123b.pdf e-Support Filename: 06-19-13 Date: When detaching the Hopper of each color (Y/M/C), the gears or bushings may come off. Reassemble the Hopper after reassembling the gears and bushings correctly as in the photo below. Hopper Gear Unit Y/M/C Hopper NOTE: For updated information on the following Service Parts refer to TP13 135a.pdf.
  • Page 177 TP10 123b.pdf e-Support Filename: 06-19-13 Date: Black Hoppers: Serial Number Ranges affected OLD TYPE HOPPER NEW TYPE HOPPER FMZ00500 - 00788 GNE10000 - 10126 GNE30000 – GNE00500 - 00710 FNE00501 - 00507 GNQ10011 - 10336 GNQ00500 - 00744 GNQ30000 - GNQ10000 - 10010 GQG10016 - 10393 FPG00500 - 00961...
  • Page 178 TP13 135b.pdf e-Support Filename: 07-02-13 Date: PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT: Identifying the Color Hopper Assembly This Technical Publication has been revised to reflect additions to the Serial Number List on page 2 and part grouping on page 3. PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: Serial Numbers Affected Serial Numbers Affected...
  • Page 179 TP13 135b.pdf e-Support Filename: 07-02-13 Date: Serial Numbers Affected Serial Numbers Affected Products Affected: Group 1: Group 2: imageRUNNER ADVANCE C9075G PRO All HVF Serial Numbers imageRUNNER ADVANCE C9065G PRO All HVG Serial Numbers imageRUNNER ADVANCE C7065G All HVH Serial Numbers imageRUNNER ADVANCE C7055G All HVJ Serial Numbers imageRUNNER ADVANCE C9075S PRO...
  • Page 180 2 and part grouping on page 3. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 181 2. The paper level cannot be detected properly due to the failure of the paper lifting plate not lifting properly. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 182 TP11 249.pdf e-Support Filename: 07-19-11 Date: The reason this may occur is because the paper lifting plate descends quickly when the 1.1K Paper Deck [1] is detached and pulled out. This force loosens [A] the wire [2] pulling the paper lifter plate up and down by means of the transmission shaft [3].
  • Page 183 TP11 249.pdf e-Support Filename: 07-19-11 Date: SERVICING PROCEDURE: The following procedure is needed for each 1.1K Paper Deck Assembly affected. Whether installing the damper or the brake, please refer to the procedure for the part you wish to install. Procedure for Installing the Brake 1.
  • Page 184 TP11 249.pdf e-Support Filename: 07-19-11 Date: 4. Screw the damper holder [4], from the previous step, to the 1.1K Paper Deck Assembly using the RS screw [6]. 5. Re-install the front cover of the paper deck that was removed in Step 1. Procedure for Installing the Damper 1.
  • Page 185 TP11 249.pdf e-Support Filename: 07-19-11 Date: 4. Pull out the transmission shaft [A] together with the deck lifting plate wire. 5. Replace the old transmission shaft [A] with the the new type (FC8-2530-000) [6]. NOTE: When winding the deck lifting plate wire around the front and rear lift pulleys, be careful to match the direction of the windings.
  • Page 186 TP11 249.pdf e-Support Filename: 07-19-11 Date: 7. Install the new transmission shaft and deck lifting plate wire for the lifting plate onto the 1.1K Paper Deck Assembly. 8. Turn the lifter gear [12] by hand and make sure that the paper lifting plate raises level with ease. If the plate does not raise level or smoothly, the windings mention in Step 6 are probably out of phase.
  • Page 187 TP11 249.pdf e-Support Filename: 07-19-11 Date: 10. When installing the damper holder [1] on the transmission shaft [1], apply a small drop of super lube grease (FY9-6005-000) [9]. The drop should be between 2~4mm [B] from the end of the transmission shaft [6].
  • Page 188 TP11 249.pdf e-Support Filename: 07-19-11 Date: SERVICE PARTS: Description Part Number Holder, Damper FC6-3764-000 Gear, 27T FS4-0012-000 Damper, Oil XH9-0148-000 Screw PH2X3 (S) XA1-1200-409 Screw, RS,M4 XA9-0732-000 Shaft, Transmission FC8-2530-000 Ring, E XD9-0137-000 Pin, Parallel XD9-0289-000 Lube, Super Lube Grease (85g) FY9-6005-000 Spring, Leaf FC1-3975-000...
  • Page 189 This Technical Publication describes the countermeasure against DADF Jam Codes 0045/0047/0049. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 190 TP12 373.pdf e-Support Filename: 11-12-2012 Date: DETAILS: When performing stream-reading of originals after jam recovery, DADF Jams 0045/0057/0049 may occur. These jams are described as follows: Jam Type Jam Description 0045 Jam Delay of the first page registration sensor 0047 Jam Delay of the first page read 1 sensor 0049 Jam Delay of the first page read 2 sensor...
  • Page 191 TP12 373.pdf e-Support Filename: 11-12-2012 Date: SERVICING PROCEDURE: Factory: Several design alterations including the removal of the Mylar Sheet [2] from the Registration Guide [1], as well as structural changes, were implemented in an effort to prevent originals from becoming entangled between the guides (Figure 2).
  • Page 192 TP12 373.pdf e-Support Filename: 11-12-2012 Date: SERVICE PARTS: Figure Description Part Number P.C. Page Number Number Guide, Paper Feed FL2-9671-000 Guide, Registration FL2-9665-000 2-34 Guide, Registration FL2-9670-000 2-34 Page 4 of 4...
  • Page 193 Technical Publication. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 194 TP10 161d.pdf e-Support Filename: 09-03-13 Date: SERVICING (For the imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055): If color displacement occurs in either the main or sub scanning directions, perform the following checks in order. 1. Check the ITB Cleaning Assembly Remove the ITB Assembly. Check whether the Cleaning Blade Assembly is properly mounted.
  • Page 195 1 and an update to the SERVICING section on pages 2 and 3. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY.
  • Page 196 iR-ADV C9000s/C7000s: Flow chart for color displacement adjustment Items to be checked on the measure against mottled blank on image [Prior conditions] System v34.03 and later Color displacement Dcon v23.01 and later occurred [Areas to check] LV.2>COPIER>OPTION>IMG-TR>ITB-TYPE with thinner belt (new belt) + new primary transfer roller (shaft diameter: 6mm), "2". with thinner belt (new belt) + old primary transfer roller (shaft diameter: 8mm), "1".
  • Page 197 Random color displacement in sub‐scanning  direction (Suddenly occurs during continuous jobs) 5th sheet 4th seet 3rd sheet 2nd sheet 1st sheet 5th sheet Paper feed direction 4th sheet 3rd sheet 3rd sheet 2nd sheet 1st sheet Sub‐scanning direction Color displacement varies in sub‐scanning direction in multiple sheets  during continuous jobs. (Color displacement changes in a manner that the order of YMCK is  switched.)
  • Page 198 2nd sheet 3rd sheet Largely fluctuating color displacement in main scanning  8th sheet direction (suddenly occurs during consecutive printing) 1st sheet 4th sheet 9th sheet 5th sheet 2nd sheet 3rd sheet 4th sheet Paper feed direction Paper feed direction Sub‐scanning direction 6th sheet Color displacement  varies in main scanning direction in multiple sheets  during continuous jobs. (Color displacement changes in a manner that the order of YMCK is  switched.)
  • Page 199 Color displacement due to temperature increase in the machine （Fixed color displacement  due to temperature increase in the machine) Fixed clolor displacement in main or sub‐scanning direction in multiple  sheets during continuous jobs.（Color displacement is noticeable  especially between YMC and K) Paper feed direction Paper feed direction Sub‐scanning direction...
  • Page 200 DADF when ColorCal calibration is performed. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 201 TP11 128e.pdf e-Support Filename: 05-27-11 Date: An Executable file has been created which contains the following: imageRUNNER ADVANCE Description C5051/C5045/C5035/C5030 V2 System Software v60.39.03 Language v60.39 (JEFIGS)* DCON v63.01 v21.01 (1 Pass) RCON v21.02 (Reversing Type) MEAP Administration Software v4.80 e-Support SSOHLogin v2.4.0...
  • Page 202 Flashing the System Software by use of a USB Flash Drive is supported. Canon U.S.A., Inc. is providing the latest “Executable” (.EXE) System Software files described in this technical publication for download only from the Canon e-Support website for each authorized imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 series dealer.
  • Page 203 TP11 128e.pdf e-Support Filename: 05-27-11 Date: Description [Modification of a field claim] Modification of an "0CA9" Jam that occurs when adjusting images during the post rotation after the job suspension process for a no paper/tray full error. [Modification of a field claim] Modification of an error where the logout button is displayed with Copitrak (CC-VI) in use and an authentication state mismatch occurs between Copitrak and MFP upon pressing the logout button.
  • Page 204 TP11 128e.pdf e-Support Filename: 05-27-11 Date: Description [Modification of a field claim] Modification of an error where both Local UI and Remote UI occasionally fail to log in at the time of domain authentication with SSOH in use. [Modification of a field claim] Modification of a PS error that occurs when the PS file which was created by the Unix system is submitted.
  • Page 205 TP11 128e.pdf e-Support Filename: 05-27-11 Date: Color Registration The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v60.01 to v61.02: Description [Modification of field claim] Fogging occurs at an end of the paper due to the drum toward the final days of service life.
  • Page 206 TP11 128e.pdf e-Support Filename: 05-27-11 Date: The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v60.01 to v61.02: Description [Modification of a field claim] Measure for fogging which occurs at the rear end of the images in a low temperature and low humidity environment.
  • Page 207 TP11 128e.pdf e-Support Filename: 05-27-11 Date: The following changes occur when upgrading the HDD of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v06.17 to v06.18: Description Additional Hard Disk Drives have been added. The following changes occur when upgrading the COPY-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v56.01 to v60.01: The following changes occur when upgrading the Box-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v55.04 to v60.01:...
  • Page 208 TP11 128e.pdf e-Support Filename: 05-27-11 Date: The following changes occur when upgrading the Stacker of the Staple Finisher-C1/ Booklet Finisher-C1 from v6.02 to v17.01: Description [Modification of an error] Modification of a paper folding motor clock error that occasionally occurs upon the first power-on after installing the saddle finisher unit.
  • Page 209 TP11 128e.pdf e-Support Filename: 05-27-11 Date: Description Limitations when upgrading System Software: When TX settings are changed by the "Change Default Settings" function from Access Stored Files Inbox and Memory RX Inbox, the settings are cleared upon version upgrading. Be sure to follow the steps below and take notes of the settings to be cleared during version upgrading;...
  • Page 210 TP11 128e.pdf e-Support Filename: 05-27-11 Date: Description Limitations when downgrading: Many specifications are changed, and therefore, the setting values are not kept at time of version upgrading. For this reason, be sure to perform the following works at the time of version upgrading. When upgrading to System software v51.01 or higher, many specifications have been changed, and therefore, if the version is downgraded after upgrading, the setting values are not kept.
  • Page 211 ADVANCE C5035/C5030 units from the warehouse will have a packing slip attached to the side of the box. This contains documentation and a CD-ROM with SST System Software v60.39.03 V2 firmware. The USB version can be downloaded from the Canon e-Support website or can be made using the Service Support Tool v4.33Ez.
  • Page 212 On the next page are more detailed explanations and causes for the aforementioned E025 sub codes. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 213 TP13 337.pdf e-Support Filename: 09-06-13 Date: E025-0100 / 0200 / 0300 / 0400 These sub codes refer to an excessive load to the Toner Container Drive Motor in the Hopper Assembly. This can be caused by the customer trying to force the incorrect toner bottle inside the engine or the correct toner bottle not being installed correctly.
  • Page 214 If the 18T gear is damaged or broken, replace it with a new style 18T gear (FL3-8703-000). NOTE: Please be advised that the 18T gear (FU6-0584-000) may be used on additional products Canon produces. Although the 18T gear (FU6-0584-000) has been updated to a new style (FL3-8703-000) for this series, other series may continue to use the old style (FU6-0584-000).
  • Page 215 TP13 337.pdf e-Support Filename: 09-06-13 Date: E025-0xA0 / 0xB0 This sub code may occur due to one of the following: 1. Contaminated, defective or disconnected Release Holder Shift Cam HP Sensor [A]. 2. Disconnected or defective wire harness to the Release Holder Shift Cam HP Sensor [B]. If this occurs, cleaning or replacement of the Release Holder Shift Cam HP Sensor (WG8-5848-000) may be required.
  • Page 216 TP13 337.pdf e-Support Filename: 09-06-13 Date: E025-0xC0 This sub code may occur due to one of the following: 1. Distortion of the sensor support plate and the open/close detect flag installation area. a. Due to the distortion of the sensor support plate and the open/close detect flag installation area, the sensor doesn’t make detection.
  • Page 217 TP13 337.pdf e-Support Filename: 09-06-13 Date: SERVICE PARTS: Parts associated with E025-0x02 Figure Description Part Number Number Hopper Driver PCB Assembly FM3-9573-000 FM4-6627-000 Hopper Assembly (Bk) FM4-6627-010 Link Shaft Sheet FC0-2320-000 Photo Interrupter WG8-5848-000 DC Motor FK2-7893-000 Parts associated with E025-0x10 (iR ADV C9075PRO / C9065PRO / C7065 / C7055 / C9075S PRO / C9065S PRO) Figure Description...
  • Page 218 TP13 337.pdf e-Support Filename: 09-06-13 Date: Parts associated with E025-0x20 Figure Description Part Number Number Photo Interrupter WG8-5848-000 Parts associated with E025-0xA0 / 0xB0 Figure Description Part Number Number Photo Interrupter WG8-5848-000 Parts associated with E025-0xC0 Figure Description Part Number Number Photo Interrupter WG8-5783-00...
  • Page 219 The procedure for removing the Hopper Unit iR ADVANCE C9075PRO / C9065PRO / C7065 / C7055 / C9075S PRO / C9065S PRO 028855 2013/06/11...
  • Page 220 Removing the Hopper Unit (Bk) 1) Open the front cover. Remove the toner container (Bk) and the ITB unit. 2) Open the process unit inner cover and remove the process unit (C). [Caution] - After removing the process unit, do not expose the photosensitive drum to direct light.
  • Page 221 8) Remove the 3 screws [1] to detach the flywheel [2]. 9) Release the cables from 1 edge saddle [2] and the 2 wire saddles [3], and disconnect the 4 connectors from the PCB. 10) Remove the 2 screws [1] and tilt the PCB Mount to the front. 11) Remove the 2 screws [1] and detach the drum drive unit (Bk)[2].
  • Page 222 [Caution] When installing the drum drive unit (Bk), go through the following steps so that no gap is found with the main body's rear side plate. 1) Install the drum drive unit (Bk) and temporarily tighten the 2 screws. 2) Install the flywheel fixing with the 3 screws. 3) Hold the 2 levers of the process unit inner cover and lift up the levers and process unit inner cover to the horizontal level.
  • Page 223 7) Push in the drum drive unit (Bk) all the way to the rear and tighten the 2 screws. 12) Remove the 4 screws [1] and detach the duct [2]. 13) Remove the 2 screws [1] and detach the gear cover [2]. 14) Remove the 2 wire saddles [1] and the 2 relay connectors [2].
  • Page 224 15) Remove the 2 screws [1] and detach the drum drive unit (C). [Reference] To detach the hopper unit (Bk), remove the drum drive unit (Bk) as well as the drum drive unit (C). [Caution] When installing the drum drive unit (C), go through the following steps so that no gap is found at the main body's rear side plate.
  • Page 225 4) Raise the levers at a 90-degree angle further and close the process unit inner cover. The 2 hooks (right and left) of the process unit inner cover are hooked to the hinge shaft at the right and left sides of the main body to lock. 5) Install the front inner handle cover L [1] and the front inner handle cover R [2] in the direction of the arrow and tighten the screw respectively.
  • Page 226 19) Remove the 2 screws [1], 1 wire saddle [2], and 1 connector [3]. Detach the high voltage PCB box [4] and temporarily place it on the controller box. 20) Remove the 4 wire saddles [1], 1 edge saddle [2], and 3 relay connectors [3] to detach the harness.
  • Page 227 23) Remove the 2 screws [1], 1 stepped screw [2], and 1 hook [3] to detach the hopper unit (Bk) [4]. [Caution] When installing the hopper unit (Bk), perform the following procedure to install the hopper unit (Bk) with the toner supply mouth pointing upward. 1) Check that the black developing assembly pressure lever is pulled.
  • Page 228 [Reference] To ensure that the toner supply mouth has been pushed in until it stops, check that the line [A] on the pipe of the hopper unit (Bk) and the line [B] on the toner supply mouth are aligned with each other. 24) Assemble the parts in reverse order from step 23) to 1).
  • Page 229 Removing the Hopper Unit (Y)/(M)/(C) 1) Open the front cover to remove the toner container (Y), (M), (C), (Bk) and the ITB unit. 2) Remove the 2 hinge pins [1] to detach the front upper cover [2]. 3) Remove the 4 screws [1], 2 claws [2], and 3 projections [3]. Remove the toner container replacement unit inner cover [4].
  • Page 230 - Do not place the process unit or the photosensitive drum in any place where they will be subject to direct sunlight such as near the window etc. - Do not store them in any place where they will be subject to high or low temperatures and high or low humidity, or the location where the temperature and the humid will change rapidly.
  • Page 231 10) Remove the 3 screws [1] to detach the fly wheel [2]. When the drum drive unit (Y) and (M) are removed, the fly wheel does not need to be removed. 11) Release the cables from the edge saddle [2] and 2 wire saddles [3], and disconnect the 4 connectors from the PCB.
  • Page 232 13) Remove the 2 screws [1] to detach the drum drive unit (Bk) [2]. When the drum drive unit (Y) and (M) are removed, this work is not required. 14) Remove the 4 screws [1] to detach the duct [2]. 15) Remove the 2 screws [1] to detach the gear cover [2].
  • Page 233 16) Remove the 2 wire saddles [1] and 2 relay connectors [2]. The photo shows the location of the drum drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as well. 17) Remove the 2 screws [1] to detach the drum drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as well.
  • Page 234 19) Remove the 5 wire saddles [1], 6 harness guides [2] and 4 connectors [3] to remove the harness. 20) Remove the 2 screws [1] to detach the 4 grounding wires [2]. 21) Remove the 2 screws [1], the wire saddles [2] and the connector [3]. Detach the high voltage PCB box [4] and temporarily place it on the controller box.
  • Page 235 23) Remove the 2 screws [1] and the projection [2] to detach the fan [3]. 24) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail cover(front) [2] to prevent the spring from dropping inside the machine. 25) Remove the 2 screws [1], 1 stepped screw [2] and 1 hook [3] to detach the hopper unit (Bk) [4].
  • Page 236 [Caution] When installing the hopper unit (Bk), perform the following procedure to install the toner supply mouth pointing upward. 1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops.
  • Page 237 26) Remove the 2 screws [1] and 1 boss [2]. Pull out of the hopper shield [3] while opening the top. 27) Remove the 3 connectors [1] and 1 wire saddle [2]. 28) Remove the 5 screws [1] to detach the developing drive unit (Y)/(M)/(C) [2]. 29) Remove the rail cover (rear) [1].
  • Page 238 [Caution] When installing the rail cover (rear) [1], fit teeth [A] of the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops. 30) Remove the 4 connectors [1] and 8 wire saddles [2] to detach the harness. 31) Put the high voltage PCB [1] back to the original position and put the harness [2] inside the host machine.
  • Page 239 32) Open the controller box again and temporarily place the high voltage PCB on the controller box. 33) Remove the 2 screws [1], 4 bosses [2] and 1 hook [3]. Release the 4 harnesses of the high voltage PCB and detach the hopper unit (Y)/ (M)/ (C). [Caution] When installing the hopper unit (Y)/ (M)/ (C), go through the following steps so that no gap is found at the main body's rear side plate.

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