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Troubleshooting (continued)
Problem
Description
The earbuds
cannot be
powered off.
The earbuds
cannot be
searched or
pairing fails.
Note:
Do not use chemical/oil to clean the charging terminal point.
I Factory reset
During power off, touch and hold both L and R MFB pad simultaneously for about
10 seconds. (The earbud will power on and off back again.)
HP-TW30 - En with Fr IC statement.indd 23
Cause
The earbud program is in error
due to an incorrect operation.
The earbuds did not enter the
pairing state.
The bluetooth application of the
smartphone is in error.
Reset the earbuds. Refer to
"Factory reset" on this page.
Enable the earbuds to enter
the pairing mode. During power
off, touch and hold L or R MFB
pads for about 4 seconds. It will
enter pairing mode.
Turn off the smartphone and
start again to pair with the
earbuds.
E-23
Solution
11/9/2020 9:26:56 AM
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