Toshiba Portege WT20-B Series User Manual
  1. Manuals
  2. Brands
  3. Toshiba Manuals
  4. Tablet
  5. PORTEGE WT20-B Series
  6. User manual

Toshiba Portege WT20-B Series User Manual

Hide thumbs Also See for Portege WT20-B Series:
Table of Contents

Advertisement

Quick Links

Download this manual
Portégé
Series
User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 105
®
in this guide.
WT20-B
"If Something Goes Wrong" on
GMAD00415010
05/15

Advertisement

Table of Contents
loading

Related Manuals for Toshiba Portege WT20-B Series

Summary of Contents for Toshiba Portege WT20-B Series

  • Page 1 Series User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 7 If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment.
  • Page 9 To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l’objet d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres afin de Fournier un ecram de blindage maximal.
  • Page 10 This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. France: Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.
  • Page 13 O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff...
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.
  • Page 15 FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...
  • Page 16 Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Contents Introduction............24 This guide ............26 Safety icons ............27 Other icons used..........27 Your device’s features and specifications ..28 Documentation ............ 28 Service options ............ 28 Precautions ............ 29 File management tips........... 30 Chapter 1: Getting Started........31 Selecting a place to work ........31 Features and components ........
  • Page 20 Using the device for the first time ......38 Initial setup............. 38 Setting up your software........ 39 Registering your device with Toshiba....39 To Shut down your device ........40 To Restart your device......... 40 To place your device in Sleep mode ....41 Adding optional external devices......
  • Page 21 Contents Chapter 3: Mobile Computing ........63 Toshiba’s energy-saver design......63 Running the device on battery power....63 Battery Notice ..........64 Power management ........65 Charging the main battery ........65 Monitoring battery power........67 Determining remaining battery power.... 68 What to do when the main battery runs low............
  • Page 22 Password Utility ........... 88 Using a supervisor password ......88 Using a user password ........90 Deleting a user password ......92 TOSHIBA Face Recognition Utility ...... 93 System Settings........... 94 Function Key ............96 Recovery Media Creator ........97 Service Station.............
  • Page 23 Data and system configuration backup in the Windows operating system..121 If you need further assistance......125 Contacting Toshiba........126 Other Toshiba Internet Web sites ...... 126 Toshiba’s worldwide offices ......126 Appendix A: Power Cord/Cable Connectors ..128 Glossary............129 Index ...............144...

  • Page 24: Introduction

    You can wake the device from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve the device’s energy.
  • Page 25 Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to...

  • Page 26: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 28: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 105.

  • Page 29: Precautions

    Introduction Service options Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. Keep this device away from small children.

  • Page 30: File Management Tips

    Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device’s memory. This memory is called “volatile memory”...

  • Page 31: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 32: Features And Components

    Getting Started Features and components Features and components For further details on each of the items listed in the following section, be sure to follow the provided references to sections later in this document or on the Quick Start document that shipped with your device.

  • Page 33: Back

    Getting Started Features and components ❖ —Allows you to take still photos Web Camera* (includes flash settings) or record videos. For more information, see “Using the Web Camera” on page ❖ —Indicates the ON/OFF Web Camera indicator* status of the Web Camera. ❖...

  • Page 34: Right Side

    Getting Started Features and components Right side Headphone/Microphone jack Battery indicator light microSD slot Power indicator light Power button Micro HDMI Out port* Reset button Micro USB port Volume control button *Available on certain models (Sample Illustration) Right side view Tablet features ❖...

  • Page 35: Bottom

    Getting Started Setting up your device ❖ —Turns the device ON and OFF. Press Power button and hold the button for several seconds to turn the device ON/OFF. Press the button quickly to wake the device from Sleep mode or to place it into Sleep mode. For more information, see “To Shut down your device”...

  • Page 36: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your device, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible AC adaptor could cause fire or damage to the device possibly resulting in serious injury.
  • Page 37 Getting Started Connecting to a power source To connect AC power to the device: Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm.

  • Page 38: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery NOTE The device’s battery is not accessible by the user. Before using the battery to power the device, you must charge the battery. To charge the battery, leave the device plugged into an AC power source with the device turned off until the battery light glows white.

  • Page 39: Setting Up Your Software

    Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process.

  • Page 40: To Shut Down Your Device

    Getting Started To Shut down your device To Shut down your device Swipe in from the right edge of the screen. When the Windows charms appear, tap/touch the ) charm. Settings Pressing the power button before shutting down the Windows operating system could cause you to lose your work.

  • Page 41: To Place Your Device In Sleep Mode

    ON or placing the device into Sleep mode, as the functionality may be affected. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your device for the first time you may want to: ❖...

  • Page 42: Adding Memory

    Adding memory Adding memory Your device comes with enough memory to run most of today’s popular applications. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.

  • Page 43: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive ❖ NOTE During the recovery process your device must be connected to an external power source via the AC adaptor. ❖ When you restore your system, only the operating system files and drivers originally shipped with the device are restored.
  • Page 44 Search field, type Recovery Media . In the list that appears, tap/touch your Creator selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog Select from the drop-down list, USB Flash depending on the type of external media you want to use.

  • Page 45: Restoring From Recovery Media

    Be sure to save the information stored on your external media to another storage device before executing this procedure, or use blank media. Tap/touch the button in the TOSHIBA Recovery Create Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process.
  • Page 46 Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files and drivers originally shipped with the device are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows or another backup program.

  • Page 47: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 48 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 61).

  • Page 49: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Tap/touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Tap/touch the button. Refresh Your system will restart.
  • Page 50 Getting Started Recovering the Internal Storage Drive Tap/touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Tap/touch Update and recovery Tap/touch Recovery Under Remove everything and reinstall Windows tap/touch Get Started The “Reset your PC” screen appears. (Sample Image) Reset your PC screen...
  • Page 51 Getting Started Recovering the Internal Storage Drive Tap/touch the button. Next The “Do you want to fully clean your drive” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖ Just remove my files ❖...

  • Page 52: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications.

  • Page 53: Connecting An External Device

    NOTE To locate your Micro HDMI Out port* please refer to your Quick Start document. Micro HDMI Out port* *Available on certain models (Sample Illustration) Video port on side of device For more information on purchasing a cable, visit accessories.toshiba.com.

  • Page 54: Selecting Video Cables

    Getting Started Using external display devices Selecting video cables To connect a device to the Micro HDMI Out port, you must purchase the appropriate cable. Connecting an HDMI-compatible television or display device To connect an HDMI-compatible television or display device: ❖...

  • Page 55: Adjusting The Quality Of The External Display

    Getting Started Customizing your device’s settings Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps.

  • Page 56: Moving The Device

    Getting Started Caring for your device Moving the device Before moving your device, even across the room, make sure all drive activity has ended and all external peripheral cables are disconnected.

  • Page 57: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...

  • Page 58: Touch Screen

    Learning the Basics Touch screen ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 59: Touch Screen Navigation

    Learning the Basics Touch screen Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation. The screen is made of glass so avoid contact with sharp, rough, or abrasive objects or substances as screen may break or scratch if not handled properly.

  • Page 60: Mouse Properties

    Learning the Basics Mouse properties —Swipe in from the left edge to Swipe from left edge display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size). Displays recently opened apps (swipe in from left edge, holding your finger down, and then push the app back toward the left edge).

  • Page 61: Saving Your Work

    Learning the Basics Saving your work (Sample Image) Searching for apps NOTE To return the Start screen, tap/touch the Up arrow icon in the lower-left corner of the screen. Saving your work Before you turn off the device using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc.

  • Page 62: Toshiba's Online Resources

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 63: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 64: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 65: Power Management

    Your device contains a rechargeable battery that may need to be charged prior to use. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.
  • Page 66 Mobile Computing Charging the main battery —The fastest way to charge your tablet is with Wall Outlet the included AC adaptor plugged into a wall outlet. To charge the main battery, plug the device into a live electrical outlet. The battery charges whether the device is On or Off.

  • Page 67: Monitoring Battery Power

    Mobile Computing Monitoring battery power Monitoring battery power NOTE To locate your system indicator lights, please refer to your Quick Start document. The device’s main battery light gives you an indication of the main battery’s current charge. ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖...

  • Page 68: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power Determining remaining battery power NOTE Wait a few moments after turning on the device before trying to monitor the remaining battery power. The device needs this time to check the battery’s remaining capacity and perform its calculations. Tap/touch the icon in the notification area, see Power...

  • Page 69: Setting Battery Notifications

    Mobile Computing Monitoring battery power Setting battery notifications You can set two notifications. Each notification can be set to alert you when a specified percentage of remaining battery power has been reached. You can also set the device to enter Sleep mode or Hibernation mode or to completely shut down when the notification goes off.

  • Page 70: Conserving Battery Power

    Mobile Computing Monitoring battery power Conserving battery power How long a fully charged battery pack lasts when you are using the device depends on a number of factors, such as: ❖ How the device is configured ❖ How much you use the internal storage drive or other optional devices ❖...
  • Page 71 Mobile Computing Monitoring battery power Tap/touch More power options The Windows Power Options window appears. (Sample Image) Windows Power Options window Select an appropriate plan for your work environment or create your own custom plan. Tap/touch in the left pane to set Create a power plan up a new plan.

  • Page 72: Using The Eco Power Plan

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 73: Safety Precautions

    Do not expose the device to fire. The battery could explode. Do not turn on the device’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data.

  • Page 74: Traveling Tips

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.

  • Page 75: Chapter 4: Exploring Your Device's Features

    Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the Start screen The Start screen is the launching pad for everything you can do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 76: Charms

    Exploring Your Device’s Features Exploring the Start screen For detailed information on the new functionality, refer to the Windows Help and Support. Search icon Power icon App tiles (Sample Image) Windows Start screen Charms Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 77: Tiles

    Exploring Your Device’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 78 Exploring Your Device’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-tapping the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 79: Windows Store

    Exploring Your Device’s Features Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 80: Setting Up For Communications

    Exploring Your Device’s Features Setting up for communications Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖...

  • Page 81: Connecting Your Device To A Network

    Exploring Your Device’s Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices offer Wi-Fi access.

  • Page 82: Using External Speakers Or Headphones

    Exploring Your Device’s Features Exploring audio features When you have finished recording, tap/touch the Stop button. Recording dialog box appears. Save As To save the file, type a file name, and then tap/touch Save Using external speakers or headphones NOTE To locate your headphone/microphone jack, please refer to your Quick Start document.

  • Page 83: Using The Web Camera

    Exploring Your Device’s Features Using the Web Camera Using the Web Camera Your device may come with two built-in Web Cameras. One is located on the front and one on the back of the device. With these Web Cameras you can do the following: ❖...

  • Page 84: Removing Memory Media

    Exploring Your Device’s Features Using a microSD Card slot Turn the media so that the contacts (metal areas) are face down. Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts.
  • Page 85 Exploring Your Device’s Features Using a microSD Card slot Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed.

  • Page 86: Chapter 5: Utilities And Applications

    ❖ eco Utility ❖ Supervisor password ❖ User password ❖ TOSHIBA Face Recognition Utility ❖ System Settings ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖...

  • Page 87: Eco Utility

    Utilities and Applications eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: Swipe in from the right edge of the screen. When the Windows charms appear, tap/touch the ) charm and begin typing Search...

  • Page 88: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 89 Utilities and Applications Password Utility To set a supervisor password: To access Supervisor Password from the Start screen, tap/touch a blank area on the screen and begin typing Password Utility Tap/touch Password Utility (Sample Image) Supervisor Password tab Tap/touch Supervisor Password Tap/touch Enter your password, and then enter it again to verify.

  • Page 90: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 91 Utilities and Applications Password Utility To register a password for the power-on password functions: To access User Password from the Start screen, tap/touch a blank area on the screen and begin typing Password Utility Tap/touch Password Utility Tap/touch User Password (Sample Image) User Password tab Tap/touch Enter your password, and then enter it again to verify.

  • Page 92: Deleting A User Password

    Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen, tap/touch a blank area on the screen and begin typing Password Utility Tap/touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then Tap/touch Verify Tap/touch...

  • Page 93: Toshiba Face Recognition Utility

    TOSHIBA is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.

  • Page 94: System Settings

    Utilities and Applications System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: From the Start screen, tap/touch a blank area on the screen and begin typing System Settings...
  • Page 95 Utilities and Applications System Settings ❖ —Allows you to turn on the Panel open/Power on device when opening the display panel while the device is turned off. ❖ —Allows the device to turn on Power On By AC when you plug the AC adaptor in. ❖...

  • Page 96: Function Key

    For an optional external keyboard only. NOTE The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with (if attached to an external keyboard). Some functions show the toast notification at the edge of the screen.

  • Page 97: Recovery Media Creator

    Utilities and Applications Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 98: Toshiba Application Installer

    Utilities and Applications TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications:...

  • Page 99: Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis.

  • Page 100: Display Utility

    Utilities and Applications Display Utility Display Utility The Display Utility allows you to adjust your display settings: ❖ Desktop Text Size ❖ Color ❖ Split Screen ❖ Multiple Displays ❖ Screen Resolution To make changes to the above options: To access the Display Utility from the Start screen, tap/touch a blank area on the screen and begin typing Display Utility Tap/touch...

  • Page 101: Trucapture

    Utilities and Applications TruCapture TruCapture NOTE Features and menu items are subject to change. TruCapture™ is a camera application with special features to improve readability of whiteboards, books, etc. from photos taken by TruCapture. Those features may include reflection reduction, sharpening, and cropping. To open TruCapture: From the Start screen, tap/touch the TruCapture...
  • Page 102 Utilities and Applications TruCapture Some of the available TruCapture camera settings are: ❖ —Select for flat objects Flat object ❖ —Select for curved objects Curved Object ❖ —Select for books Book ❖ —Select to let TruCapture determine the Auto settings ❖...

  • Page 103: To Crop A Photo

    Utilities and Applications TruCapture To crop a photo Tap/touch the thumbnail of the photo located in the upper-right corner of the display window Drag the points where you want to crop the photo. Tap/touch the ) icon to save the photograph. Save The file is then saved as a (.jpg) file.
  • Page 104 You can search for files by using the ( ) charm after Search swiping in from the right edge of the screen. NOTE You can only import photos that were taken while in the TruCapture application or .jpg files. For more information, visit support.toshiba.com.

  • Page 105: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 106: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device If you are working in a program that suddenly freezes, chances are the program has stopped responding. You may need to restart the system using the button, Reset “Right side” on page Never use a pencil to press the Reset button.
  • Page 107 Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the device is on.

  • Page 108: The Windows Operating System Is Not Working

    The Windows operating system is not working If the specifications do match, locate and use the AC adaptor that shipped with your device. If the specifications match, contact Toshiba. See “Contacting Toshiba” on page 126. The Windows operating system is not working...
  • Page 109 If Something Goes Wrong The Windows operating system is not working Tap/touch under Restart Now Advanced Startup The device restarts. Tap/touch from the menu. Troubleshoot You now have several options: Refresh your device ❖ Your files and personalization settings won't change ❖...
  • Page 110 If Something Goes Wrong The Windows operating system is not working Command Prompt The command prompt is a very powerful tool for advanced users. Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the during the Windows boot process: ❖...

  • Page 111: Internet Problems

    In the open search field type the topic you need help with and follow the on-screen instructions ❖ Tap/touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com.

  • Page 112: Fixing A Problem With Device Manager

    If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable.

  • Page 113: Power And The Battery

    If Something Goes Wrong Power and the battery For more information about Device Manager, refer to Windows online Help. Power and the battery NOTE The device battery is not accessible by the user. Your device receives its power through the AC adaptor and power cord/cable or from the system battery.

  • Page 114: Keyboard Problems

    After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.
  • Page 115 If Something Goes Wrong Display problems ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the device is firmly attached. ❖ Try adjusting the contrast and brightness controls on the external monitor.

  • Page 116: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.

  • Page 117: Sound System Problems

    If Something Goes Wrong Sound system problems Your hard disk seems very slow. If you have been using your device for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: Swipe in from the right edge of the screen. When the Windows charms appear, tap/touch the Search charm and, in the Search field, type...

  • Page 118: Printer Problems

    If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.

  • Page 119: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 120: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits NOTE To enable/disable the wireless antenna, use the Airplane mode switch located under , see “Setting up Networks for communications” on page ❖ Use IPCONFIG to verify that the device has a useful IP address one other than the private address of 169.254.xxx.xxx assigned by Windows.

  • Page 121: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis. If you have installed your own programs, you should back up these programs as well as your data files.
  • Page 122 If Something Goes Wrong Develop good computing habits Follow these steps to create a restore point using the System Restore utility: Swipe in from the right edge of the screen. When the Windows charms appear, tap/touch the Search charm. In the Search field, begin typing Control Panel Tap/touch in the list that appears.
  • Page 123 If Something Goes Wrong Develop good computing habits The time stamp and description of each Restore point is displayed. NOTE At this point you can tap/touch Scan for affected to determine what the impact of using the programs chosen Restore Point will be. Verify that the Restore point you chose is the correct one.
  • Page 124 If Something Goes Wrong Develop good computing habits Under , tap/touch System and Security Save backup . Follow the copies of your files with File History on-screen instructions to back up your files. For additional Help, launch the Windows Help and Support screen, and search for “back up files,”...

  • Page 125: If You Need Further Assistance

    Contact the software company’s technical support group for their assistance. ❖ Consult the dealer from whom you purchased your device and/or program. Your dealer is your best source for current information. For the detailed specifications for your device, visit support.toshiba.com.

  • Page 126: Contacting Toshiba

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...
  • Page 127 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 128: Appendix A: Power Cord/Cable Connectors

    Appendix A Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 129: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 130 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 131 Glossary Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
  • Page 132 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 133 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 134 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 135 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 136 Glossary —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files. —A computer program that is ready to run. executable file Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or .exe extension.
  • Page 137 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 138 Glossary —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen non-interlaced image.
  • Page 139 Glossary —To move information from a storage device (such as a load hard disk) into memory for processing. —See local area network —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives.
  • Page 140 Glossary —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced —A disk for storing programs and data that non-system disk system disk cannot be used to start the computer.
  • Page 141 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 142 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
  • Page 143 Glossary —The symbol (in the MS-DOS operating system prompt system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. active-matrix display —See TFT display —A list of square or rectangular icons on the Start Tile/Tiles screen representing applications that can be accessed by selecting them.

  • Page 144: Index

    Index charge time 65 charger 65 AC adaptor 36 charging 38, 65 AC power 65 conserving power 70 AC power light 36 determine remaining power 68 accessing indicator light 67 network 81 low charge 68 adding maintaining 73 memory 42 maximum capacity 64 optional external devices 41 monitoring power 37, 67...
  • Page 145 Index Power 35 icons 78 Reset 34 recycle bin 78 volume control 34 standard features 76, 77 Windows 33 device caring for 55 cleaning 55 caring for your device 55 disposal 73 changing moving 56 battery 72 running on battery power 63 charging the battery 38 setting up 35 checking device properties...
  • Page 146 81 internal storage drive networking recovery 42 wireless 80 Internet notification area 79 troubleshooting 111 notifications 79 keyboard online resources troubleshooting 114 Toshiba 62 optional external devices LEDs adding 41 system indicator lights 67 AC adaptor light 67...
  • Page 147 88 power-on password 88 printer problems troubleshooting 118 setting 88 setting a supervisor 88 problem solving contacting Toshiba 126 setting a user 90 supervisor password 88 user password 88 recording sounds 81 utility 88 recovery PC Health Monitor 99...
  • Page 148 69 Toshiba online resources 62 setting up AC adaptor 36 registering device communications 80 Toshiba Web site 39 worldwide offices 126 device 35 TOSHIBA Application Installer 98 software 39 touch screen 32 settings touch screen navigation 59...
  • Page 149 Index standard limited warranty 28 missing files/trouble accessing a drive 116 Web Camera power and battery 113 using 83 printer problems 118 Web camera restore points 121 Back 33 Front 33 screen does not look correct/ flickers 115 Web camera indicator slow Internet connection 111 Front 33 sound system 117...

Table of Contents