11504 Mre And Hansiplast Procedure - Canon imagePRESS C800 Series Technical & Service Manual
Prismasync v4.1
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- Operation manual (315 pages) ,
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11504 MRE and Hansiplast procedure
Introduction
The 11504 error indicates a software error in the PRISMAsync controller from which it can not
restore. On the display a yellow triangle is displayed asking you to press the panel to restart.
In most of the cases, rebooting the system will solve the problem, however it might occur that the
11504 error is persistent. In such case follow the procedure below.
• For analysis by R&D you can insert a USB stick in the PRISMAsync controller and press the tray
button on the right side of the operator panel when the error is active (Yellow triangle on the
screen)
• During rebooting the stop button and the tray button on the right side of the operator panel
will start flashing simultaneously. When this happens press both buttons for a few seconds. All
the jobs in the queue will be removed and if a job in the scheduled queue causes the 11504
error it is removed and the system will reboot correct.
• After a Third consecutive occurrence of the 11504 error the Hansiplast procedure will start
11504 Error Screen behaviour on page
Also see
NOTE
In case a 11504 or 11561 error occurs at installation or during a software upgrade, check the
version of host machine firmware and PRISMAsync software. Make sure there is no mismatch
between these versions.
Hansiplast procedure
Hansiplast is the name of a procedure which starts automatically after three consecutive 11504
occurrences, for instance if the PRISMAsync controller is not able to start up completely (e.g. the
software has become corrupt).
An image of the software is stored on the PRISMAsync controller and during the Hansiplast
procedure this image is restored. This restore is equivalent to a new installation of the software
and all jobs will be lost.
The complete Hansiplast procedure will take approximately 45 minutes.
NOTE
• Do not switch off the PRISMAsync controller during the Hansiplast procedure. If the
PRISMAsync controller is switched off the software has to be installed manually.
• After completion the settings will be restored e.g. a manual restore of a backup.
11504 MRE and Hansiplast procedure
132.
Chapter 10 - Troubleshooting
135
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Troubleshooting
