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ACD Group Supervisor
If your telephone does not have the ACD Supervisor feature buttons shown in the right-hand column
of the telephone keystrip in
function (see
Table 4 on
Important!
Figure 1
ACD Supervisor Digital LCD Telephone
2
Figure
1, you can enter an access code sequence to perform the same
24).
A Supervisor Telephone cannot be a standard telephone (SLT).
In this example,
Agent buttons are
on the left,
Supervisor buttons are on
the right.
Mode
Page
Scroll
Do Not
Speed
Disturb
Dial
Night
End of
Transfer
ACD Shift
Monitor
ACD Call
NT Lock
Reset
Log In/Out
Queue Alarm
ACD Call
Queue
Pickup
Status
Agent
Work
Status
Unit
Transfer to
Unavailable
ACD Grp
Supvr Auto
End After
Log in
Call Work
[PDN]
ACD
207-2
Help
ACD
[PDN]
Call (PhDN)
207-1
Strata CT ACD Supervisor November 2001
The Grand Tour
Liquid Crystal Display
(LCD) Shows ACD
Information
Shaded buttons are
specific to
ACD Supervisor.
The Agent/Queue
Status button
sequence is stored
on Speed Dial
buttons
for One-touch
Access.
[PDN] = Primary
Directory Number
button (usually on
the Extension
Number of your
telephone).
There can be up to
four [PDNs] on a
telephone.
0139
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