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Basic Call Handling
Answer a call
Lift receiver or press
key to answer call
hands free
Dial by name
Press the key under "DIR" in the display,
select the type of search MY (for personal Speed
Dials), INT (for all internal extensions) or EXT (for
all external system Speed Dials) then type the
name using the dial pad e.g press the 5 key 3
times to get the L (you can type in part or all of
the name you are looking for). Press the key
under "FIND" to search for name, press "CALL" to
call number in display or "NEXT" to search
through other names. If you want to exit at any
time press "CNCL"
Make a call
Lift receiver and dial 9 and telephone number or
dial number without lifting receiver for a hands
free call
Hold a call
Press
key once
Retrieve a held call
Press the line key next to the green flashing light
Transfer a call
To announce the call:- Press the
the extn number, announce call and replace
receiver
To transfer without announcing:-Press TRNS in
the display, dial the extn number and
replace receiver
External transfer
Whilst on a call, press the
telephone number, announce call and then hang up
Retrieve a call
If you are announcing the call and there is no
response from the extn, press the green flashing
line key, or press the RTRN in the display
Transfer a caller to a mailbox
Whilst on a call, press
mailbox number (extn number), press # and hang
up
Redial Last number
Press
you have dialed (Int or ext)
Further Telephone Features
Auto busy redial
Only available on digital ISDN lines – When you
have dialed a busy external number press the
key under ABR in the display. The system
will try the number for you normally once a
minute for a maximum of 15 times
Cancel Auto busy redial
Dial #442
Call back
If you dial a busy extension, press the key
k
ey, dial
under ACB in the display. When the extn or
line becomes free your phone will ring and display
Auto Call back. Lift receiver and the system will
call their extn.
Cancel Call back
Dial # 431
key, dial '9' and
k
ey, dial # 407 and
key this will redial the last number
Park a call
Press
key, followed by # 33# to park on
your extn. Replace the receiver
Retrieve a parked call
Dial #32 followed by the extn number where call is
parked to retrieve the call
All call page
Lift receiver and dial #30 [Your announcement will
come out through the speakers of any free extns]
Conference Calls
Whilst on a call, press CONF key in display, dial 3
party, when they answer, press JOIN to join all 3
together. Process can be repeated to a maximum of
8 in total.
Exit conference
Press EXIT in display and then hang up
Pickup – Group
Press programmed Pick up key or dial #5#34
Pick up specific extn
Dial #5#5 and ringing extn number
Service Desk
0844 871 20 20
email: servicedesk@swcomms.co.uk
Customer Service
01392 315315
email: customer.service@swcomms.co.u
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