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CHECKLIST BEFORE REPORTING FAILURE
Please check the list below before requesting the service center for product failures.
Symptom
The water in
• Is the moisture disk properly
the water tank
installed?
decreases
slowly or does
• Are there lots of foreign
not decrease.
substances stuck in the moisture
disk?
Humidity does
• Is water tank full?
not increase.
• Is it raining or is the indoor
temperature low?
• Are you using the product in a
large living room or a ventilated
room?
• Is humidity the sensor blocked
by its surroundings?
• Blow on the humidity sensor for
3 seconds.
Current
humidity
displayed on
the product
is different
on other
hygrometers.
[Empty] lamp is
• Are there foreign substances in
displayed even
the metallic part of the water
though there
tank?
is water in the
• Are the body and water tank
water tank.
properly installed?
CHECKLIST BEFORE REPORTING FAILURE
Check
Actions
– Properly install the product by
matching water tank and the
moisture disk.
– Clean the moisture disk.
– Fill the water tank with water.
– If the humidification volume is
low, water in the water tank will
decrease slowly.
– Use it in an area below 22 m
and after ventilating.
– Maintain more than 1 m of space
between the humidity sensor and
surrounding objects.
– Call service center if humidity
does not increase.
– Humidity may differ based on
the location of the product even
in the same space.
– Clean fur or foreign substances
in metallic part.
– Install the product by matching
the body and water tank
correctly.
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