NEC Electra Elite IPK II General Description Manual page 77
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- User manual (1190 pages) ,
- Features and specifications manual (996 pages) ,
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Electra Elite IPK II
E l e c t r a E l i t e T e r m i n a l M i g r a t i o n
Electra Elite Terminal Migration allows an Electra Elite customer to protect their
investment in terminals when purchasing Electra Elite IPK II systems. Electra Elite
multiline terminals can easily be used with the Electra Elite IPK II systems. With very
few exceptions, all telephone features and abilities that are possible on Electra Elite
48/192 are also possible with the Electra Elite IPK II system.
E l i t e A p p s – I n t e r a c t i v e V o i c e R e s p o n s e
EliteApps – Interactive Voice Response (IVR) is a software application that accepts a
combination of voice telephone input, database information, and telephone keypad
selection to provide audio (usually voice) information to callers and databases, place
calls, transfer calls, and send e-mail messages. IVRs also allow callers to provide
voice and data information to be stored in databases used by other user applications.
Common IVR applications include:
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The IVR application uses pre-recorded voice, optional text-to-speech, call flow logic,
access to relevant data, and records voice input for later handling. Using computer
telephony integration (CTI), the IVR can hand off a call to someone that can view data
related to the caller at a display.
The programmable IVR uses open database connectivity (ODBC) connections to
databases to allow complete customizing of call flows and information anytime. The
IVR can generate e-mail messages and can be remotely monitored and configured
using a LAN or WAN in a totally secure environment.
E l i t e C a l l A n a l y s t
Elite CallAnalyst is an easy to use, graphically oriented software package that allows
you to monitor and analyze telephone calls, understand telephone usage, and cut
costs. Incoming and outgoing calls are tracked accurately along with the date and
time of the call. When the incoming telephone call must be tracked with name and/or
telephone numbers, Elite CallAnalyst requires Caller ID service from the local
telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect toll fraud
and telephone abuse. It also has powerful tabular (text) and graphic report generating
ability. Reports include extension/line summaries, date, time, and department
General Description Manual
Bank and stock account balances and transfers
Surveys and polls
Call center hold and forwarding
Order entry tracking
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
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