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7 Frequently
asked
questions
My Bluetooth headset does not switch
on.
The battery level is low. Charge the
headset.
I cannot pair my Bluetooth headset
with a mobile phone.
The Bluetooth is disabled. Enable
the Bluetooth feature on your mobile
phone and turn on the mobile phone
before you turn on the headset.
Pairing does not work.
Make sure the headset is in pairing
mode.
•
Follow the steps described in this
user manual (see 'Pair your headset
with the Bluetooth device" on page
6).
Make sure the left and right sides of the
headset are successfully connected.
•
Make sure that the white LED lights
on both side of the headset flash 3
times.
If there is still pairing issue, power off the
headset. Then power on the headset
and repeat the pairing procedure.
12
The mobile phone cannot find the
headset.
•
The headset may be connected to a
previously paired device. Turn off the
connected device or move it out of
range.
•
Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the mobile phone again as
described in the user manual (see
'Pair your headset with the Bluetooth
device" on page 6).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile
phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headset.
The audio quality is poor and crackling
noise can be heard.
The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or remove
obstacles between them.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP (see 'Technical data" on
page 9).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see 'Technical data" on
page 9).
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