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Depart. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.4.7
W@P Exchange criteria
Exchanges for W@P problems should be extremely rare because the chances of
m
obile phone is small compared to the misuse of the customers. W@P is a software application and must be
considered as such. From a hardware
p
arameters cannot be saved bu
The mobile phone has to be considered as a defective one only if the memory
te
sts are wrong.
The points which have t
* W@P parameters (phone not
is wrong, W@P connec
*
Covered area
The end user should access W@P services with only 1 reception bar. In practice, it is assumed
that more than 2
bars a
user to test the phone in
*
WAP phone
A WAP phone is mandatory in order to access W@P services. However, the
subscription is operator dependent.
* Call barring
Call barring has to be c
* Hourglass icon
If the end
it means Internet acces
*
Roaming
If the end user is in a foreign country, he may not be able to use the W@P feature or may have to
change the W@P parameters (for ex
to contact his/her opera
* Number of attempts
th
e network status (busy). Obviously, this is not a case for exchange and the help desk/ASC/NSC operator will
have to m
ake sure that the end user has tried several times before diagnosing the problem.
* Impossible to display W P pa
and not by the Philips transceiver. The help desk /ASC/
are different. Sometimes, contents of particular pages c
N
etscape and Internet Explorer).
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
point of view, the Flash memory may have to be changed if W@P
t the probability of encountering this problem is near to zero.
o be checked care
fully with the customers are listed next:
W@P locked)
tion will fail.
re
required. For testing purpose, the help desk/ASC/NSC operator will have to ask the end
a well covered ar
ea (minimum of 3 bars).
an
celled
user can see the transmitting icon (after the hourglass icon) on the mobile
s was successful.
Hence, the mobile phone is working correctly.
am e, use the analogue number instead of the ISDN one). The customer has
pl
tor for further infor
mation.
W@P services may be access
@
ges
A
W
@P p
Service Repair Support
These parameters are very critical. If a letter, a sign or a number
(menu: outgoing/data calls)
ed after several attemp
age may be displayed on the mobile phon
NSC operator will
an be decoded b
COMPANY RESTRICTED
VY-V-640-P530
Page : 33 of 64
Langue : EN
Date : 21/07/03
test or the functional & radio
ts depending on the covered area or
e screen of a competitor
have to explain that the W@P navigators
y a navigator and not by another (idem for
VY-V-640-P530
having a defective
phone,
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