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Consumer Warranty Coverage
Thank you for purchasing your Audex Motorola Jacket. The Audex Motorola Jacket is covered by
two different warranties: one that covers the Audex components, and which is administered by
Motorola, Inc., and one that covers the jacket and all sewn in components. For more information
regarding the warranty of the jacket and sewn in components, refer to Audextech.com.
Audex Motorola Jacket Series Product Coverage
– Jacket and Sewn In Components Coverage
Covered:
• Defective sewing.
• Defective zippers and attachment hardware.
• Velcro patches and/or snaps.
• Missing or broken drawstrings and cords.
Not Covered:
• Rips and tears.
• Fading (this includes UV damage).
• Pilling.
• Shrinking.
• Damage (including color bleeding and loss of waterproof qualities) resulting from
improper washing or the use of improper detergents).
Audex Motorola Jacket Series Claims Procedure
– Jacket and Sewn In Components Coverage
STEP ONE
Evaluate the Validity of the Claim
• Was the product purchased in the last 12 months?
• Does the damage appear to be attributable to defective materials or workmanship?
• Does the damage appear to be due to impact, abuse, negligence, or reactions to heat,
solvents, or harsh detergents?
For specific instructions regarding different products, please consult the Warranty Guidelines.
If it appears to meet the "Covered" Guidelines in this manual, continue...
STEP TWO
CALL FOR A RETURN AUTHORIZATION (RA) NUMBER
• Dealers call 1-800-367-2951.
• Consumers call 1-800-881-3138.
• Tell us WHAT you are sending back - describe the product.
• Tell us WHY you are sending it back - describe the problem.
• Record the RA# and details in a log.
STEP THREE
PACK AND SHIP THE PRODUCT IMMEDIATELY!
• Include the original proof of purchase (receipt).
• Include a brief description of the problem and the RA#
• Mark the defect with masking tape if possible.
• Print the RA# clearly on the outside of the box.
• Ship the claim to:
Audex
Attn: Product Service RA#____________________
30 Community Drive Suite #3
South Burlington, VT 05403
Customers are responsible for shipping charges. Refer to www.audextech.com for more
information.
Overnight and 2-Day shipments will be returned in the same manner at our expense.
***W48 GOES INTO EFFECT WHEN WE RECEIVE THE PRODUCT.***
(What is W48? This means the product will be on its way back to you in 2 business days.)
Within 48 hours of receipt of product, the claim will be handled in one of the following ways:
• If the returned product is within the valid warranty period of one year and judged to be
defective, we will repair or replace the product. The warranty remains valid on
repaired and replaced items for the remainder of the warranty coverage period.
• If the problem is determined to be not covered under warranty but can be repaired, we
will call with a quote, and to get authorization to proceed with the repair.
• If the problem is not covered under warranty, nor repairable, the product will be returned
as is.
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