Table of Contents
Advertisement
Alarm
RX_PATH_FAIL
LOCKING_FAIL
GPSR
FUNCTION_FAIL
FREQUENCY_
HOLDOVER_EXCEED
HOLDOVER_EXCEED
TEMPERATURE_HIGH
SERVICE_OFF
MME_
COMMUNICATION_
FAIL
Verizon 4G LTE Network Extender 2 User Guide v1.1
Copyright © 2017, All Rights Reserved.
Description
RSSI measurement is
below the threshold
No GPS signal can be
received.
GPSR module failure due
to e.g. self test failure,
power failure, EPC
(Electronic Power Control)
exceeding normal
operation range,
OCXO/TCXO failure, etc.
GPS signal has been lost
for 24 hours.
GPS signal has been lost.
Temperature has
exceeded a threshold.
Service cannot be
provided due to abnormal
service condition.
The 4G Network Extender
cannot communicate with
backend servers.
Troubleshooting
This may occur when RF antenna is not attached
properly or a non-Samsung antenna is used.
Please restart the Network extender. If the problem
persists, please contact Verizon Wireless Customer
Service.
The device is not receiving GPS information. Please
make sure that the GPS antenna is installed in a
location near the window. If you are not able to receive
GPS information after repositioning the antenna, you
may need to purchase and install an external outdoor
antenna. Please see the "Outdoor GPS Antenna" in
Chapter 4 Configuring Your Device
The device is attempting to receive GPS information. If
the issue persists for more than one hour, please
make sure that the GPS antenna is installed in a
location near the window. If you are not able to receive
GPS information after repositioning the antenna, you
may need to purchase and install an outdoor GPS
antenna. Please see the "Outdoor GPS Antenna" in
Chapter 4 Configuring Your Device.
The device has lost GPS signal for 24 hours and can
no longer provide service. Please make sure that the
GPS antenna is installed in a location near the
window. If you are not able to receive GPS information
after repositioning the antenna, you may need to
purchase and install an external outdoor antenna.
Please see the "Outdoor GPS Antenna" in Chapter 4
Configuring Your Device.
The device has lost GPS signal can no longer provide
service. Please ensure that the GPS antenna is
installed in a location near the window. If you are not
able to receive GPS information after repositioning the
antenna, you may need to purchase and install an
external outdoor antenna. Please see the "Outdoor
GPS Antenna" in Chapter 4 Configuring Your
Device.
Your device is over-heating. Please locate the unit in
an area with an ambient temperature between 0-50
degrees Celsius inline with the user guide.
The Network Extender is currently not in service.
Please check the System Status, System History, GPS
Status or any other alerts to determine if the unit is in
the process of starting up or if there is any other
condition preventing it from coming into service.
The Network Extender cannot communicate with
Verizon's Network. Please check the LAN/Firewall
settings, connectivity status and available bandwidth to
see if any LAN or internet issue may be preventing the
unit from communicating with backend servers. If the
problem persists, please contact Verizon Wireless
Customer Service.
Chapter 5 Troubleshooting
47
Hide quick links:
Advertisement
Table of Contents
Troubleshooting
