Icd Group Features-Queuing - Panasonic KX-NS1000 Feature Manual
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- Pc programming manual (1294 pages) ,
- Programming manual (1182 pages) ,
- Manual (542 pages)
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10.1.6 ICD Group Features—Queuing
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 19.1.3 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
OGM xx
Wait xx s
Sequence xx
Overflow
Disconnect
Queue No.
Queue No. and Time
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time
Table No.
01
02
*2
03
Document Version 2016-03
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
The caller waits for the specified
time while hearing a ringback tone
or Music on Hold.
"xx" applies to the number of
seconds to wait (05-80).
Redirects to sequence xx. "xx"
applies to the sequence number.
Redirects to the overflow
destination.
Disconnects the line.
Announces the number of calls in
the waiting queue ahead of the
caller.
Announces the number of calls in
the waiting queue ahead of the
caller and the estimated waiting
time.
Redirects to the next sequence.
Sequence 01
Sequence 02
OGM 01
Wait 30 s
OGM 02
Wait 30 s
10.1.6 ICD Group Features—Queuing
Condition
After the OGM, Music on Hold will be
sent and the next event in the
sequence will be activated.
If an OGM has not been sent to the
caller, the caller hears a ringback
tone.
If an OGM has been sent to the
caller, the caller hears Music on
Hold.
None
None
None
Activation key required:
Call Center Feature Enhancement
(KX-NSF201) or Queue Position
Announcement (KX-NSXF021)
Activation key required:
Call Center Feature Enhancement
(KX-NSF201) or Queue Position
Announcement (KX-NSXF021)
If assigned as sequence 01, the
Queuing Time Table will not be
activated.
Sequence
*1
Sequence 03
Sequence 04
OGM 03
Overflow
OGM 04
...
None
Feature Manual
187
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