Page 1: Network Camera
Network Camera Operation Guide ENGLISH This User Manual should be read before using the network camera.
Page 2: Introduction
Disclaimer To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.
Page 3: License Agreement For Included Software
Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.
Page 4: Security Export Control
2. Name of the software module or modules you would like to obtain. You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code. Security Export Control This product is subject to security export control.
Page 5: User Manuals
3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Operation Guide The assumed reading format of this operation guide is on a computer screen.
Page 6: Symbols Indicating Camera Models
Symbol Camera Model S30VE VB-S30VE S800VE VB-S800VE S910F VB-S910F  Symbols Indicating Safety Precautions This section explains the symbols used in this guide. The following symbols used in this guide indicate information for safe use of the product, as well as important and supplemental information the user should know. Be sure to read and understand this information when using the product.
Page 7: Safety Precautions
FDA regulations apply. FCC NOTICE Network Camera, Model Name: VB-S30VE, VB-S800VE, VB-S910F This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 8: Precautions
Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above. Caution Failure to do the following may result in camera malfunction.
Page 9: Cleaning The Camera
Cleaning the Camera Turn off the power before cleaning the camera.  Cleaning the Exterior 1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime. 2 Wipe with a dry cloth. Important Grime on the top cover and lens protector may result in focusing problems and/or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.
Page 10: Table Of Contents
Table of Contents Introduction........................2 Precautions for Use (Disclaimer) .................... 2 License Agreement for Included Software ................3 Trademarks ..........................3 Open Source Software......................3 Security Export Control ......................4 User Manuals........................5 Types of User Manuals ......................5 How to Use This Operation Guide ..................5 Symbols Indicating Camera Models..................
Page 11 Setting up Networks......................38 Adding the Camera’s IP Address to Trusted Sites ............... 39 Checking the Video....................... 39 Accessing the Camera from Web Browser................40 Chapter 3 Camera Viewer Viewing Video with the Camera Viewer ................. 44 Launching the Camera Viewer....................44 Switching to the Administrator or an Authorized User ............
Page 12 [Basic] > [User Management] Configuring Accounts and Privileges............... 91 Administrator Account ......................91 Authorized User Account...................... 91 User Authority ........................92 [Basic] > [Date and Time] Setting the Date/Time....................93 Current Date and Time......................93 Setting ........................... 93 [Basic] > [Video] Setting Video Size and Quality.................
Page 13 [Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas ......124 Specified Area ........................124 ADSR........................... 125 [Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Video............127 On-Screen Display......................127 [Video and Audio] >...
Page 14 [Event] > [Audio Detection] Abnormal Audio Input Triggered Operation Settings ..........150 Volume Detection........................ 150 [Event] > [Timer] Timer Triggered Operation Settings............... 152 Timer 1 to 4 ......................... 152 [Event] > [Intelligent Function] - Overview - ......................154 Intelligent Function......................154 Notes on Intelligent Function Settings and Operations ............
Page 15 [Security] > [IPsec] Setting IPsec ......................190 IPsec ........................... 190 Auto Key Exchange Settings ....................191 IPsec Set 1 to 5 ........................191 [Memory Card] Memory Card Operations and Information Display ..........194 Video Record Setting ......................194 Memory Card Operations ....................194 Memory Card Information ....................
Page 17: Chapter 1 Before Use
Chapter Before Use This chapter explains the camera functions, software and operating environment. It also describes the flow from preparation and setup through to actual use.
Page 18: Functions Of The Network Camera
Functions of the Network Camera A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and perform monitoring using the various intelligent functions of the camera. However, the functions that can be used differ depending on the model. For the difference in functions by model, please refer to the table below.
Page 19: Camera Software
Camera Software The following software is available for efficiently configuring and operating the camera. Camera Operations and Settings Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.  Camera Viewer (P. 43) /Mobile Camera Viewer Controls the camera, and monitors video and various events.
Page 20: Additional Software/Licenses (Sold Separately)
You can purchase additional software and licenses as necessary.  Canon H.264 Additional User License AUL-VB Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video...
Page 21  RM-64/RM-25/RM-9 This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered.
Page 22: Operating Environment
Operating Environment For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon website. PC Environment Details Intel Core i7-2600 or higher (Recommended) Graphics Board Not specified (Recommended) Memory 2 GB or higher...
Page 23: Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) - As Of May 2016
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2016 Mobile Devices Compatible Web Browser Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/ Internet Explorer 11, Windows 10 Home 64-bit Microsoft Edge* Surface 3 – Must be configured to allow use of JavaScript, and web storage –...
Page 24: Steps For Setting Up The Camera
Steps for Setting Up the Camera Step 1 Preparing to Install the camera Make preparations to use the camera via a network. Install the necessary software  “Installing Software” (P. 28) Check/configure the computer and web browser security settings  “Checking/Configuring Security Settings” (P. 31) Use the Camera Management Tool to configure initial camera settings.
Page 25: Step 5 Adjusting Advanced Settings According To Its Use
Step 5 Adjusting Advanced Settings According to its Use Advanced settings can be made in the Setting Menu, such as for camera control and security, according to how the camera will be used. Advanced settings can also be made using the Camera Management Tool.
Page 27: Chapter 2 Camera Setup
Chapter Camera Setup To prepare the camera for use, install the necessary software on the computer, and configuring the initial settings for web browser security and the camera. When initial settings are complete, access the camera and check if video can be viewed.
Page 28: Installing Software
Installing Software Use the setup CD-ROM included with the camera to install the necessary software. Necessary Software You will need the following software: • Camera Management Tool (P. 36) • Recorded Video Utility • .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer) Note If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.
Page 29 Select the installation method. Confirm or select the software that will be installed. If you select [Easy Installation], confirm the software that will be installed and click [Next]. If you select [Custom Installation], select the software to be installed and click [Next]. The User License Agreement screen is displayed.
Page 30 Read through the user license agreement and click [Yes] if you accept it. Installation starts. Click [Exit] or [Reboot]. The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.
Page 31: Checking/Configuring Security Settings
Checking/Configuring Security Settings Camera configuration and operation may be blocked, depending on the security functions of the operating system and web browser. Change or check security settings beforehand. Checking Firewall Settings To use the software included on the setup CD-ROM on computers where Windows Firewall is enabled, you may need to add each software as an application allowed to communicate via the firewall.
Page 32: Adding The Camera Ip Address As A Trusted Site
Click [Change settings] > [Allow another app]. Select the software to use, such as [Camera Management Tool], and click [Add]. Adding the Camera IP Address as a Trusted Site When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the camera to the list of trusted sites.
Page 33: Settings When Using Windows Server
Click [Trusted sites] > [Sites]. The [Trusted sites] dialog box is displayed. Enter the IP address of the camera under [Add this website to the zone], then click [Add]. Note • Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected. The camera’s IP address will be added to the [Websites] list.
Page 34 Important When “about:internet” is added, the security level in Windows 7 is the same as when using Internet Explorer. After using the Viewer and the Setting Page, it is recommended that you remove “about:internet” and the camera host name as necessary and restore the original security level.
Page 35 Click [Sound]. The [Audio Service Not Running] dialog box is displayed. Click [Yes]. The [Sound] dialog box is displayed. Click the [Playback] tab to confirm that an audio device has been installed. If no audio device is installed, refer to your computer manual.
Page 36: Configuring Initial Camera Settings
Configuring Initial Camera Settings To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings. This section describes the procedure for configuring the initial settings for a camera with the factory default settings, such as the administrator account and the network settings using the Camera Management Tool.
Page 37 Click the [Search Cameras] icon. The [Search Cameras] dialog box is displayed. Click [Search]. Detected cameras will be displayed in the camera list. When a dialog indicating that a camera requiring an administrator to be registered has been found, click [OK]. Note If a camera is not detected, even though it is connected to the same network, click again to perform detection.
Page 38: Setting Up Networks
Set the Administrator Name and Administrator Password. (1) [Administrator Name] Enter the administrator name using only alphanumeric characters, hyphens, and underscores. (2) [Administrator Password] Enter the administrator password. (3) [Confirm Administrator Password] Enter the administrator password again for confirmation. Click [OK]. A dialog confirming whether you want to reboot the camera is displayed.
Page 39: Adding The Camera's Ip Address To Trusted Sites
Adding the Camera’s IP Address to Trusted Sites When the security level for internet sites and intranet sites is set to [High] in Internet Explorer, it is necessary to add the IP address of the camera to the list of trusted sites. Select a camera from the camera list.
Page 40: Accessing The Camera From Web Browser
The authentication screen for the Viewer is displayed (P. 45). Enter the administrator name and administrator password (P. 37), and click [OK]. The web browser starts and the Camera Viewer is displayed. Note The web browser only starts when [Connectable] or [Connectable (error)] is displayed for [Connection Status]. Accessing the Camera from Web Browser Cameras with the factory default settings are configured to obtain an IP address from the DHCP server.
Page 41 Launch the web browser. Enter 192.168.100.1, and press the Enter key. The [Initial Settings] top page will be displayed. Enter the administrator name and administrator password, and click [Apply]. After the camera reboots, the Setting Page is displayed and you can configure the settings.
Page 43: Chapter 3 Camera Viewer
Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and check the status of events.
Page 44: Viewing Video With The Camera Viewer
Viewing Video with the Camera Viewer You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display. Note If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded.
Page 45: User Authentication
The authentication screen for the Viewer is displayed. Enter the administrator name and administrator password (P. 37), and click [OK]. The Camera Viewer is displayed.  User Authentication When you use the Viewer and the Setting page, an authentication screen is displayed, and you are prompted to enter a user name and password.
Page 46: Switching To The Administrator Or An Authorized User
Important • Change the administrator password periodically to enhance system security. Do not forget the new password. • Restore factory default settings if you have forgotten the administrator account (P. 222). However, you will become unable to connect to the camera because the administrator account is also initialized. Use the Camera Management Tool to configure the initial settings (P.
Page 47 The user authentication window is displayed. Enter a user name and password and click [OK]. The Viewer for the user entered for user authentication is displayed. Note In environments without a proxy server, select [Network and Internet] > [Internet Options] > the [Connections] tab > [LAN settings], and clear the [Automatically detect settings] checkbox in [Control Panel].
Page 48 Privileged Camera Privilege Camera Control Video Distribution Audio Distribution Control Can perform the most Can perform some View Video with the Receive Audio with Scope of Privilege operations after the Viewer operations. Viewer the Viewer administrator. Grant to Authorized Users Grant to Guest Users No If an item in [Privileged Camera Control], [Camera Control], or [Video Distribution] is set to [Enable], the items above and to the right of that item are also set to [Enable].
Page 49: Camera Viewer Screen
Camera Viewer Screen The privileges required for operating the Viewer are indicated with the following symbols. Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges (22) (23) (17) (18)
Page 50 (1) Video Display Area Displays video received from the camera. [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. [Full Screen Mode] Button Video is displayed in full screen mode (P. 56). S30VE [Switch Area Zoom/Drag to Move] Button Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P.
Page 51 (17) [Main] Menu Switches the language or user, and switches the Setting Page or Mobile Camera Viewer. (A) [Language] Button Switches the display language. (B) [Switch Users] Use this to log in as an administrator or authorized user (P. 46). (C) [Setting Page] The screen switches to the Setting Page (P.
Page 52 (19) [Camera Operation] Menu Sets the pan/tilt/zoom, focus, exposure, and day/night switch of the camera. S30VE S30VE S30VE S910F S30VE S910F S30VE S910F S30VE (K) Pan/Tilt Operate a button to move the angle in the direction of the arrow (P. 63). S30VE (L) Pan/Tilt Speed Select the operating speed for the pan/tilt buttons (P.
Page 53 (20) [Event and Input/Output] Menu Enables you to check the output operations and input status of an external device, the detection status of the intelligent function and the status of linked events. (R) External Device Output Use external device output (P. 76). (S) External Device Input Displays the status of the external device input signal for each input source (P.
Page 54: Checking Information
Checking Information Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is displayed in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems. Information Display For details on the information displayed, please refer to “List of Viewer Messages”...
Page 55: Changing The Reception Video Size And Display Screen Size
Enable this (make it purple) to receive the H.264 video. If you click this when it is disabled (gray), the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement. The decoder is downloaded from the camera, enabling H.264 video reception.
Page 56: Displaying In Full Screen Mode
[Video Size Set] Setting Selectable Screen Size Remarks Actual Pixels 480 x 270 1920 x 1080 / 960 x 540 / 480 x 270 960 x 540 1920 x 1080 Fit to Window Actual Pixels [Actual Pixels] displays the video at 480 x 270 the size at which it is being captured.
Page 57 (1) Menu Area Display Switch Button Switches between displaying and hiding the menu bar. (2) [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. (3) Full Screen Mode Switch Button Returns the video display area to the regular view. (4) [Video and Audio] Menu Configures the video display size and audio transmission/reception of the Viewer.
Page 58 Set a capture mode suited to the brightness of the camera installation environment (P. 65). S30VE (J) Switch Area Zoom/Drag to Move Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 61). (K) Pan/Tilt/Zoom S30VE S800VE If you enable this button (make it purple), the pan/tilt sliders...
Page 59: Operating The Camera
Operating the Camera This section describes the operations and configuration required for using the camera, such as obtaining camera control privileges, setting the angle and focus. Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section. Obtaining Camera Control Privileges To use the camera, you must obtain control privileges with the Viewer.
Page 60: Using Pan/Tilt/Zoom
Important • Multiple users cannot obtain control privileges simultaneously. • The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected in [Basic] > [User Management] > [User Authority] on the Setting Page. •...
Page 61 S800VE Note Slider operations cannot be performed unless you start the Viewer PTZ or Digital PTZ. S30VE S910F Sliders Used for Digital Zoom If you set [Camera] > [Camera] > [Camera Control] > [Digital Zoom] to [Enable] on the Setting Page (P. 100), the digital zoom range (orange) will be displayed on the zoom slider and you will be able to use digital zoom.
Page 62 When operating in Area Zoom mode, an icon (zoom in: ; zoom out: ) is displayed in the frame. To stop Area Zoom, right-click with the left mouse button held down, and the frame is displayed. Release the mouse button. When dragged left-to-right, the camera will zoom in until the area in the frame fills the video display area.
Page 63 S30VE S30VE S30VE (1) [Pan/Tilt] The camera angle will move in the direction of each arrow. Movement will continue while you hold the button down, and stop when you release it. Click the center button to move the camera angle to the midpoint of the pan/tilt range of motion. However, if a view restriction is set (P.
Page 64: Adjusting Video
Frame Move or Zoom by Dragging Click inside the frame and drag it to pan and tilt the camera. If you click and drag outside the frame, a new frame will be drawn. The camera will pan/tilt/zoom to capture the area in the frame.
Page 65: Using Backlight Compensation
Important • Cannot be set when [Exposure] is set to [Manual] on the Setting Page (P. 105). • Cannot be set when [Smart Shade Control] is set to [Auto] on the Setting Page (P. 107).  Switching Day/Night Set the shooting mode according to the brightness of the installation environment of the camera. For details on this function, see [Day/Night] on “Setting Page”...
Page 66 [Home Position] Button Preset Selection Menu Note Register preset/home positions in advance in [Camera] > [Preset] > [Preset Registration] (P. 118) on the Setting Page. The registered preset is displayed in the preset selection menu.
Page 67: Viewer Ptz And Digital Ptz
Viewer PTZ and Digital PTZ Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom. Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the Transmits only the cropped part of the entire area that can camera and then displays it in the viewer.
Page 68: Cropping And Displaying Part Of An Image (Digital Ptz)
Preview Frame Move the frame to the area you would like to magnify and resize the frame as desired. Move or Resize by Dragging Press the mouse button inside the frame and drag it to move the preview frame. If you press the mouse button and drag outside the frame, a new preview frame will be drawn. You can resize the preview frame by dragging an edge of the frame.
Page 69 Cropping Video With Digital PTZ Panel Click the [Digital PTZ] button. The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area. In the Digital PTZ panel, move and resize the preview frame. The preview frame operations are the same as with the Viewer PTZ (P.
Page 70 Note The Digital PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the video quality. S800VE Using Presets or the Home Position You can use a registered preset or home position to specify the range for Digital PTZ. If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is displayed in the video display area.
Page 71: Saving Snapshots
Saving Snapshots You can take snapshots while checking the video in the video display area. Click the [Snapshot] button at the moment you want to capture a still image. The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed.
Page 72: Recording Video To A Memory Card
Recording Video to a Memory Card Manually record video being displayed in the video display area to a memory card inserted in the camera. Note • You can manually record video if the following conditions have been met. – The memory card inserted in the camera is mounted. –...
Page 73: Confirming Recorded Video
Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card. For details, please refer to “Recorded Video Utility User Manual”.
Page 74: Receiving/Transmitting Audio
Receiving/Transmitting Audio Open the [Video and Audio] menu to set the audio reception from the camera, the audio transmission from the Viewer and the corresponding volumes. Receiving Audio Receive audio from the built-in microphone and play it back in the Viewer. In the [Video and Audio] menu, click the [Audio Reception] button.
Page 75 Click the [Audio Transmission] button. Audio transmission starts. The [Audio Transmission] button icon will change to active (purple) while transmitting audio. In [Input Volume], adjust the volume to an appropriate level using the slider. Note • To transmit audio, you must first set [Video and Audio] > [Audio] > [Audio Server] > [Audio Reception from Viewer] to [Enable] on the Setting Page (P.
Page 76: Checking The Status Of Event Detection
Checking the Status of Event Detection In the [Event and Input/Output] menu, you can operate the output of an external device and check the status of input of the external device, detection of intelligent functions, and occurrence of linked events. Operating External Device Output You can operate output for the external device set in [Event] >...
Page 77 Setting 1: Video Detection status ON Other settings: Video Detection status OFF Note The icon indicating the detection status will be displayed for a maximum of five minutes (except for Moving Object Detection). (3) [Intelligent Function (Audio Detection)] Displays the status of [Volume Detection] set in [Event] > [Audio Detection] (P. 150) on the Setting Page. If detection is triggered, the icon will turn green.
Page 79: Setting Page
Chapter Setting Page The Setting Page enables you to configure all the settings required for using the camera. Please configure the settings on the Setting page according to how the camera will be used, before you use the camera. The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.
Page 80: How To Use The Setting Page
How to Use The Setting Page This section explains operations up to displaying the Setting Page, and common Setting Page operations. Note • The Setting Page can only be operated by administrators. • Use the Camera Management Tool in advance to configure the administrator account and network settings (P. 37). Accessing the Setting Page Directly enter the IP address set in the Camera Management Tool (P.
Page 81: Common Setting Page Operations
Important • If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again. • To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer. •...
Page 82: Operating The Video Display Area
 Help Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.  Setting Ranges and Character Limits For settings where you must enter numerical values or characters, the setting range or limits on the number of characters will be displayed.
Page 83 S30VE You can perform the following operations while the cursor is [ ] in the video display area for some Setting Pages. – Centering the camera angle to the position you click (P. 60) – Area zoom operations (P. 61) S30VE S800VE (2) Pan/Tilt Slider Pan and tilt operations are the same as in the viewer (P.
Page 84: About Each Setting Page
About Each Setting Page This section will give an overview of each item in the Setting Menu and each submenu. Each of the [Basic], [Video and Audio], [Video], and [Video Record] menus has a [Video] submenu, but the functions are all common.
Page 85 Video and Audio • Video (P. 95) • ADSR (P. 124) ADSR is an abbreviation for Area-specific Data Size Reduction. Reduces the data size of transmitted H.264 video by reducing the video quality of unspecified area. • On-screen display (P. 127) Displays the date and time, camera name and other text on the Viewer.
Page 86 • Update Firmware (P. 200) Perform firmware updates. • Log (P. 201) Display logs and configure log notification. User Page Link to web page customized by the user. For information on the User Page, contact a Canon Customer Service Center.
Page 87: [Basic] > [Network] Configuring Network Settings
[Basic] > [Network] Configuring Network Settings Network settings for connecting to the camera. The following settings can be configured here. • LAN • IPv4 • IPv6 • DNS • mDNS Important If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation dialog box will be displayed when you click [Apply] or [Apply and reboot].
Page 88: Ipv6
Important • Contact your System Administrator for the [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] if you set the IPv4 address manually. • If any of the [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address] settings are wrong, the camera may become inaccessible via the network.
Page 89: Dns
[IPv6 Default Gateway Address] Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a different subnet from that of the Viewer. [IPv6 Address (Auto)] If [Enable] is specified in [IPv6] and [Enable] is specified in [Auto (RA)] and [Auto (DHCPv6)], then the automatically acquired address will be displayed.
Page 90: Mdns
mDNS This will configure settings for using multicast DNS. If you use mDNS, the IP address and host name of the camera will be broadcast to other hosts on the network. [Use mDNS] Select this to enable or disable mDNS.
Page 91: [Basic] > [User Management] Configuring Accounts And Privileges
[Basic] > [User Management] Configuring Accounts and Privileges You can change the administrator account, add new authorized users, and set the privileges for authorized users and guest users. For details on user privileges, please refer to “Camera Viewer Access Restrictions” (P. 47). [User Management] is the same as [Security] >...
Page 92: User Authority
The order of the list can be changed with the ▲▼ buttons on the right. To delete an authorized user from the list, select the user and click [Delete]. User Authority Set the privileges for authorized users and guest users. This setting enables you to set access restrictions for the Camera Viewer (P.
Page 93: [Basic] > [Date And Time] Setting The Date/Time
[Basic] > [Date and Time] Setting the Date/Time Camera date and time settings. The following settings can be configured here. • Current Date and Time • Setting Current Date and Time The date and time set in the camera are displayed. Setting Set the date and time setting method, time zone and daylight saving time for the camera.
Page 94 [Synchronize with computer time] The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply], [Setting Method] will change to [Set manually]. [Time Zone] is not automatically selected, so set it if necessary. Note •...
Page 95: [Basic] > [Video]
[Basic] > [Video] Setting Video Size and Quality General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera. [Video] is common with [Video] found in [Video and Audio] and [Video Record]. A setting configured in any of the [Video] submenus will be reflected in the other [Video] submenus as well.
Page 96: Jpeg
Important Changing the [Video Size Set] selection and clicking [Apply and reboot] will disconnect all connections and then change all the video sizes. Consequently, users connected to the camera must reconnect. If the [Video Size Set] selection is changed, review the following settings and check the operation. –...
Page 97: H.264(2)
Important • When [H.264(1)] or [H.264(2)] video is used for memory card recording and upload, the following restrictions apply to the setting. – [Bit Rate Control]: [Use bit rate control] only – [Target Bit Rate (kbps)]: [3072] or less – [I Frame Interval (sec)]: either [0.5], [1], or [1.5] •...
Page 98: [Basic] > [Viewer] Configuring The Viewer
[Basic] > [Viewer] Configuring the Viewer Configure the startup, authorization, and view of the Viewer. The following settings can be configured here. • General • Viewer Settings General [Default Page] Sets the Setting Page or the Viewer as the first page to display when the camera is connected. If users other than the administrator use the Viewer, set [Default Page] to [Display Viewer].
Page 99 Set whether guest users may receive H.264 video. If you select [Enable], the [H.264] button will be displayed even when a guest user connects to the viewer (P. 51). If you select [Enable], the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement.
Page 100: [Camera] > [Camera]
[Camera] > [Camera] Setting General Camera Controls Settings for the camera name and external input/output devices, and for camera use and installation settings. The following settings can be configured here. • Camera Name • Camera Control • Day/Night (when Auto is set) •...
Page 101: Day/Night (When Auto Is Set)
Important The intended effect may not be achievable, depending on the size and movement speed of the subject. S30VE [Pan/Tilt Speed Control] Select the pan/tilt control mode. If [Control by zoom position] is selected, the pan/tilt speed will be slower in telephoto, and faster in wide-angle. Day/Night (When Auto Is Set) Set conditions for switching Day Mode and Night Mode when [Day/Night] is set to [Auto].
Page 102: External Output Device
External Output Device Enter each device name in order to identify the corresponding external output device being connected. [Device Name] Enter the name of the device connected to the external output device terminal.
Page 103: [Camera] > [Initial Setting] Setting Initial Video Settings
[Camera] > [Initial Setting] Setting Initial Video Settings Sets initial settings, such as video quality compensation, at camera start up. If you change settings, the changes are immediately reflected in the video display area and Viewer, even if you do not click [Apply]. A message confirms whether you want to display the current camera status as the initial settings if the current camera status differs from the settings registered as the initial settings when you access [Initial Setting].
Page 104: Camera Settings
[Digital PTZ Position] Register the current digital PTZ position as the initial setting. If you select [Register], a yellow frame is displayed in the video display area. Operate the frame to specify the Digital PTZ trim position during startup. Note The Digital PTZ trim frame (yellow) displayed during startup can be set to incremental sizes.
Page 105 S30VE S910F Important • The focus you set is also applied to other users. • Depending on the lighting used, focus may not be maintained when switching between [Day Mode] and [Night Mode]. • If you select [Manual] in [Exposure] and set the shutter speed to [1/1 sec], the camera will be out of focus if [Auto] is set. In this case, adjust the focus with [Manual].
Page 106 [Auto (Flickerless2)] Use this mode if you cannot achieve the desired flickering reduction even after selecting [Auto (Flickerless)]. However, the appropriate exposure level may not be applied (causing excessive brightness) because the range of automatic shutter speed adjustment cannot exceed 1/100 seconds while using this mode. [Auto (Shutter-priority AE)] Automatically adjusts the gain according to the specified [Shutter Speed].
Page 107 Important The setting is not available if [Smart Shade Control] is set to [Auto]. [Metering Mode] When [Exposure] is set a value other than [Manual], you can selects a metering mode. [Center-Weighted] Performs photometry with the entire screen center-weighted. Even if there is a slight difference in light and dark around the screen, subjects near the center will have the appropriate exposure.
Page 108 [Auto] Automatically adjusts the white balance. [Manual] Operate [One-shot WB], [R Gain], and [B Gain] to manually set the white balance. [Daylight Fluorescent] (Approx. 6100K - 6600K) Select this when capturing under a daylight fluorescent lamp. [White Fluorescent] (Approx. 4100K - 5000K) Select this when capturing under a daylight fluorescent lamp or white fluorescent lamp.
Page 109 Important [Haze Compensation] cannot be used if [Smart Shade Control] is set to [Auto] or [Manual]. Note • When [Auto] or [Manual] is selected for [Haze Compensation], the video data size may increase. • If using [Haze Compensation] causes a strong difference in video brightness, set [Haze Compensation] to [Manual] and set [Haze Compensation Level] weaker.
Page 110: [Camera] > [Panorama] Creating A Panorama Image
[Camera] > [Panorama] Creating a Panorama Image S30VE You can create a panorama image that captures the entire area that can be captured by the camera. Created panorama images are displayed in the Viewer and part of the Setting Page. The following settings can be configured here.
Page 111 Set the panorama creation area using the video display area. Operate the camera angle to get the positioning value in the video display area, and specify the panorama creation range. [Upper Limit]/[Lower Limit]/[Left Limit]/[Right Limit] Operate the camera angle to the upper limit, lower limit, left limit, and right limit to set in the video display area. Click [Get value] in each position to reflect the values to the panorama creation range frame.
Page 112: Saving The Panorama Image As An Image File/Opening The Image File
Capturing starts, and the panorama image is created. Click [Cancel] to cancel capturing. To recapture part of the image: A lattice frame is displayed on the created panorama image. Right-click with the mouse pointer over the area to recapture and select [Recapture] to recapture that area only. To capture the entire panorama image again: Click [Exec] of [Start] again.
Page 113: Capture Settings
Click [Save]. The image file is saved in the specified location. Opening the Image File In [Load from file], click [Exec]. In the displayed dialog box, select the image file to use and click [Open]. The panorama image is displayed. Capture Settings These settings will be applied at the panorama image capture start time and will revert back to their previous settings once capture is completed.
Page 114: [Camera] > [Restrict View] Setting View Restriction
[Camera] > [Restrict View] Setting View Restriction S30VE S910F Set the range that the camera can capture. You can use this, for example, to limit zoom or the angle of view to a certain range when publishing live video. The following settings can be configured here. •...
Page 115: Configuring View Restrictions
Configuring View Restrictions Set a restrict view area and click [Apply] to restrict the capture range of the Camera Viewer. Important • If you have changed how the camera is installed, reconfigure the view restriction settings. • Check view restrictions again if you change the [Basic] > [Video] > [All Videos] > [Video Size Set] settings on the Setting Page. •...
Page 116 View Restriction Operation Knob (Telephoto) View Restriction Operation Knob (Wide-angle) Drag the frames displayed on the panorama screen to set the restrict view area. S30VE S910F S30VE (1) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. You can directly change the restrict view area by dragging the pan/tilt preview frame.
Page 117 Maximum Wide-angle Viewing Angle Pan Control Range Maximum Horizontal Capture Range • The pan and tilt ranges vary depending on the zoom ratio (view angle). Setting view restrictions When using wide-angle, the camera automatically restricts operating angle would allow capture outside the camera operating the view restrictions if the angle remained the angle.
Page 118: [Camera] > [Preset] Registering Presets
[Camera] > [Preset] Registering Presets By registering settings as presets, such as camera angles and camera settings (e.g. exposure), the presets can be easily called up by Viewers to apply the settings. The following settings can be configured here. • Camera Settings •...
Page 119 S30VE Video Display Area Panorama Screen Preview Frame S800VE S910F Full-View Screen Full-View Screen Preview Frame Click [Camera Settings] to set the items as necessary. Set the items to apply in the preset. For a description of each item, please refer to “Camera Settings” (P. 104). Set the items of preset registration.
Page 120 Click [Register]. S30VE S910F Note If the preset position is outside the restrict view area, (a warning icon) is displayed on the left. To register multiple presets, repeat steps 1 – 4. Click [Apply]. The preset is saved in the camera. Note Click [Clear] to discard the settings and restore the settings saved in the camera.
Page 121: [Camera] > [Preset Tour] Setting The Preset Tour Route
[Camera] > [Preset Tour] Setting the Preset Tour Route S800VE You can have the camera automatically tour multiple registered presets to allow monitoring. The following settings can be configured here. • Route • Edit Tour Route Note • Preset tour is not performed while the camera control privileges are obtained in the Camera Viewer or the video is displayed on the Setting Page.
Page 122: Tour Route Settings
(4) Full-View Screen Displays the full video obtained by the camera when starting [Preset Tour]. (a) Preview Frame (Blue Frame) Indicates the current camera angle in the video display area (b) Preset Preview Frame (White Frame) Indicates the preset/home position that is currently selected. Tour Route Settings The number of presets that can be toured per route is maximum 20 presets.
Page 123 Click [Add]. The preset is added to the [Edit Tour Route]. Select a preset in [Edit Tour Route] and click the [ ] or [ ] to change its position in the list. If you select a preset in [Edit Tour Route] and then click [Delete], the preset will be deleted. Select a preset name in the [Preset List] or [Edit Tour Route] list, and click [Preview].
Page 124: [Video And Audio] > [Adsr]
[Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas Reduces the size of transmitted H.264 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. The following settings can be configured here.
Page 125: Adsr
Important • If you change the [Image Flip] setting in [Camera] > [Installation Conditions], review the specified area settings. • Reconfigure the specified area if you change the [Video] > [All Videos] > [Video Size Set] settings. S30VE S910F • Configure the specified area to a slightly larger size. •...
Page 126 [Data Size Reduction Level] Set the data size reduction level for the outside area of [Specified Area]. If you select [Low], the data size reduction effect is lower. If you select [High], the data size reduction effect is higher.
Page 127: [Video And Audio] > [On-Screen Display] Displaying Date, Time And Text On The Video
[Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Video Displays the date and time, camera name and other text on the video. The following settings can be configured here. • On-screen display Important The on-screen time display is not suitable for usage where high reliability is required. Only use it as reference information on systems where utmost and constant reliability is required for surveillance.
Page 128 [Background color] Select from eight colors for the background color. [Color depth of text and background] Select a color depth combination (Filling, Transparence, Translucence) for the text and background color.
Page 129: [Video And Audio] > [Privacy Mask] Setting Privacy Mask
[Video and Audio] > [Privacy Mask] Setting Privacy Mask Mask any areas of the camera video. You can check the camera video and set up to eight privacy masks. S30VE S910F When the camera is panned, tilted, or zoomed, the privacy mask areas follow the camera video. The following settings can be configured here.
Page 130 In [Add mask area], click [Add]. The preview frame attached with the area number is displayed on the video display area. The privacy mask area for the corresponding number is also displayed on the privacy mask registration area. Privacy Mask Registration Area Privacy Mask Area Preview Frame Area Number...
Page 131: Changing/Deleting A Privacy Mask
Changing/Deleting a Privacy Mask  Privacy Mask Registration Area This shows the positions of privacy mask areas in the entire area that can be captured by the camera. S30VE S800VE S910F (1) Entire Area That Camera Can Capture This shows the area that can physically be captured. S30VE If a panorama image is registered in the camera, the panorama image is displayed here.
Page 132: [Video And Audio] > [Audio] Setting Audio Input/Output
[Video and Audio] > [Audio] Setting Audio Input/Output Settings for audio input from the built-in microphone and audio output from the Viewer. The output sound clip used when an event is triggered can also be registered. [Audio Server] is the same as [Server] > [Audio Server]. Settings configured on one [Audio Server] page are also reflected on the other.
Page 133: Audio Server
[Input Volume] Set the input volume from the built-in microphone when [Audio Input] is set to [Enable]. This is applied when [Audio Server] > [Audio Transmission from the Camera] (P. 133) is set to [Enable]. [Current Volume Level] When [Audio Input] is set to [Enable], the current volume level is displayed on the status bar. [Low-Cut Filter] If [Audio Input] is set to [Enable], select whether to use the function to cut out low-frequency audio input.
Page 134 Note The sound clip is used when audio playback is set in [Event] > [External Device Input] (P. 148) or [Event] > [Intelligent Function] > the [Event] tab (P. 176). [Browse File] Specify the sound clip to upload and click [Add]. To be able to upload a sound clip, it must satisfy the following requirements.
Page 135: [Server] > [Server]
[Server] > [Server] HTTP, SNMP and FTP Server Settings Settings for HTTP server, SNMP server, FTP server usage or WS-Security time checks. The following settings can be configured here. • HTTP Server • SNMP Server • SNMP v1 and v2c Server •...
Page 136: Snmp V1 And V2C Server
Set the password of the user to allow FTP connections for. Important • Canon will assume no liability for any accident or damage resulting from use of FTP software. • When changing the user name, make sure to also change the password.
Page 137: Ws-Security
WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client.
Page 138: [Server] > [Video Server] Video Transmission Settings
[Server] > [Video Server] Video Transmission Settings Settings for clients that can connect to a video server. The following settings can be configured here. • Video Server Video Server [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect.
Page 139: [Server] > [Rtp Server] Rtp Settings
[Server] > [RTP Server] RTP Settings Set the video and audio transmission using RTP. The following settings can be configured here. • RTP Server • Audio Multicast • RTP Streaming 1 to 5 RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP.
Page 140: Rtp Streaming 1 To 5
RTP Streaming 1 to 5 You can set each stream for RTP stream transmission in an RTP Streaming 1 to RTP Streaming 5 session. [Video Size] Select the video format (JPEG or H.264) and video size for the RTP stream. The video sizes for JPEG will vary depending on the [Video Size Set] settings (P.
Page 141: [Video Record] > [Upload] Http And Ftp Upload Settings
[Video Record] > [Upload] HTTP and FTP Upload Settings Settings for uploading video via HTTP or FTP when an event is triggered. Use [Server] > [Server] (P. 135) to configure HTTP server and FTP server settings for uploading. The following settings can be configured here. •...
Page 142: Http Upload
The HTTP upload function sends notifications via HTTP or via HTTP with attached images, depending on the network camera event. For information about the HTTP upload function and settings, contact your nearest Canon Customer Service Center. [Notification] Select whether to send event information notifications only or notifications with attached videos when using HTTP upload.
Page 143: Ftp Upload
[Proxy Port] If using a proxy server, enter the port number of the proxy server. [Proxy User Name], [Proxy Password] Enter to use a user name and password for the proxy server. Digest authentication is not supported. [Parameter (query string)] Enter the request parameters.
Page 144 [Subdirectory Name to Create], [File Name to Create] If [File Naming] is set to [User Setting], enter the subdirectory name to be created as well as the name of the created file. Parameters can be specified in the entry with the “%” character (P. 204). [FTP Upload Test] Clicking [Exec] initiates an upload test based on the settings currently entered.
Page 145: [Video Record] > [E-Mail Notification] Setting E-Mail Notification
[Video Record] > [E-mail Notification] Setting E-mail Notification Settings for sending an e-mail notification to a specified recipient when an event is triggered. The following settings can be configured here. • E-mail Notification E-mail Notification Set the mail server to be used for e-mail notifications and the content of the e-mail to be sent. [Notification] [Subject] and [Message Body] are text.
Page 146 It is not necessary to click [Apply]. After entering a password, first click [Exec], then click [Apply].
Page 147: [Event] > [External Device]
[Event] > [External Device] External Device Input Triggered Operation Settings Operation settings for external device output and for external device input triggered events. The following settings can be configured here. • External Device Output • External Device Input External Device Output Set the operation for output to the external device.
Page 148: External Device Input
External Device Input You can set the operation to be performed when an event is triggered by input from an external device. Note An icon in the [Event and Input/Output] menu of the Camera Viewer will indicate when there is an external device input event (P. 76). [External Device Input Event] Select whether to use the input from an external device, such as a connected sensor, as an event.
Page 149 You must register the sound clip with Sound Clip Upload 1 to 3 (P. 133) in [Video and Audio] > [Audio] in advance. [Volume] Enter the volume for the sound clip. [Switch Day/Night] Select the Day/Night Mode switching behavior when an external device input event is triggered. When [Switch to Day Mode] is set, switches to Day Mode when an active event is triggered, and switches to Night Mode when an inactive event is triggered.
Page 150: [Event] > [Audio Detection]
[Event] > [Audio Detection] Abnormal Audio Input Triggered Operation Settings Audio input from the built-in microphone, such as loud noises or screams, or when expected audio input ceases, can trigger operations such as video recording or e-mail notification. The following settings can be configured here. •...
Page 151 [Current Volume Level] The current volume level is displayed on the status bar. The level set in [Reference Volume Level] is indicated by a red mark. Volume below the reference level is displayed in blue, that above the reference level is displayed in red. [Detect Criteria Duration (sec)] When the status meeting the volume detection criteria has continued for the specified duration or longer, an ON event is triggered.
Page 152: [Event] > [Timer]
[Event] > [Timer] Timer Triggered Operation Settings The timer function can generate events that can trigger operations, such as video recording and e-mail notifications, at regular intervals. You can set the following two types of timers. • 24 hours continuous from specified time •...
Page 153 If you select [Enable] and a timer event is triggered, video will be transmitted to the recording destination specified in [Video Record] > [Upload] > [Video Record Action] (P. 141). [E-mail Notification] When [24-Hour Continuous Setting] is set to [Disable], select whether to send an e-mail notification depending on the timer event.
Page 154: [Event] > [Intelligent Function] - Overview
The Intelligent Function is not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.
Page 155  Video Detection Detects changes to video in a specified area. There are six types of detection to suit your needs. Moving Object Detection Detects moving objects. This function can be used to detect visitors or suspicious individuals. Moving object detection is triggered while moving objects are inside the detection area. Detected Moving object enters/leaves area Detection begins when a...
Page 156: Camera Tampering Detection
Camera Tampering Detection Detect when capture is being disrupted. This can be used to detect when the camera orientation is changed or the video display is obscured with spray, etc. Camera tampering detection is triggered when an area exceeding a specified ratio of change is continuously altered.
Page 157: Notes On Intelligent Function Settings And Operations
Intrusion Detection Detect when a person or moving object crosses a specified area. This can be used to detect actions such as when someone climbs over a barrier and enters a restricted area in a museum, etc. This determines that an object is entering when the decision point of the object detection frame enters the detection area and the specified duration has elapsed.
Page 158: Registering Presets
• When there are multiple overlapping objects, there may be a change in detection. For example, objects passing may either not be detected or the timing of detection may be incorrect. • When there are large numbers of objects in the scene, objects may not be properly detected. Registering Presets S30VE S910F It is strongly recommended that you register the camera angle as a preset in advance and lock the camera to that position...
Page 159: [Event] > [Intelligent Function] - Video Detection
[Event] > [Intelligent Function] - Video Detection - In video detection, select the type to detect, and set the tracking area for video changes while checking images on the camera. You should also set which operations (e-mail notification, record video, playing audio from the speaker connected to the camera) should be carried out when changes are detected.
Page 160 Click [Add] in [Detection Settings]. Select [Detection Setting Number] (1 to 15) and [Detection Type] for the detection setting to be added. Note You can register up to 15 detection settings. Click [OK]. The detection settings added to [Detection Settings] are displayed and [Enable these detection settings] is selected.
Page 161 Configure event settings. Set which operations to carry out for video detection in the [Event] tab (P. 176). To register multiple detection settings, repeat steps 2 to 6. Click [Apply]. The settings are saved to the camera. Note To restore settings, click [Clear] before applying. This discards the settings you have specified and restores the settings saved in the camera.
Page 162 Click [Add]. The non-detection area settings added in [Non-detection Area Settings] are displayed and [Enable non-detection area] is selected. Note • Up to five non-detection area settings can be registered. • To disable non-detection area settings, clear the [Enable non-detection area] checkbox. •...
Page 163: Configuring Detection Criteria ([Detection Criteria] Tab)
Note • You can create a polygonal area with a maximum of 32 vertices. You cannot set a non-detection area with only a straight line. • Click [Clear Area] to set the non-detection area again. • Enter [Non-detection Area Name (within 64 half-width alphanumeric characters)] as necessary. •...
Page 164  Settings Common to Each Detection Type (1) [Detection Settings Name (within 64 half-width alphanumeric characters)] Enter a detection name. Be sure to enter a name in [Detection Settings Name (within 64 half-width alphanumeric characters)]. (2) [Area Shape] Configure whether the detection area is a rectangle or a free-shape polygon. Note You cannot select [Area Shape] for camera tampering detection.
Page 165 [Clear Area] The detection area configured with [Polygonal] is deleted. (3) [Display Color] Select the color for detection areas and detection lines.  How to Configure Moving Object Detection Set the area you want to detect a moving object in as a detection area. Select [Rectangular] or [Polygonal].
Page 166 Note If an object is placed in or removed from the moving object detection area, “detected” status will be triggered for Moving Object Detection.  How to Configure Abandoned Object Detection Set the area you want to detect an abandoned object in as a detection area. Select [Rectangular] or [Polygonal].
Page 167 Profile lines of detected abandoned object  How to Configure Removed Object Detection Set an area around the target objects, for Removed Object Detection. The following methods are available for configuring removed object detection. – Setting a broad area for detecting the removal of objects –...
Page 168 Configure [Duration (Sec)] for time required for an object to be detected as a removed object. Click [Apply]. Important • A removed object may not be detected in the following cases. – When long and thin objects are removed – When the same object is placed continuously and some of the objects are removed –...
Page 169 Click [Restart intelligent function] again. Important Set detection areas so that they precisely match the profile lines of the target object. Influence from the target object’s shadow or adjacent objects may result in the target object being recognized as larger than it actually is and may not trigger removed object detection.
Page 170 Change Ratio indicator Detection Status for Camera Tampering Detection Moving objects detected are displayed with profile lines. If an object is smaller than [Change Ratio (%)], its profile lines are white. If the obscured area in the video exceeds [Change Ratio (%)], profile lines take on the same color as the detection area, indicating that the camera has “detected”...
Page 171 Detection line ▼ To configure a polygonal detection line, click the vertices of the line in order. Detection line You can configure a polygonal detection line with a maximum of 32 vertices. ▼ Click any of the set vertices. The detection line is determined. Note •...
Page 172 Object Size Indicator Note A ratio of up to 30% can be set in [Object Size (%)] for passing detection. Detection Status for Passing Detection All moving objects detected are displayed with white profile lines. When the [Decision Point] of a moving object that meets the [Object Size (%)] setting crosses a detection line in the direction specified in [Passing Direction], the profile line changes to the same color as the detection line, and the status becomes “detected”.
Page 173: Configuring Operations For "Detected" ([Event] Tab)
Detection Frame Decision point (bottom center) Configure the size of the moving object needed to trigger detection in [Object Size (%)]. Set the size ratio of moving objects for the entire screen. When the setting values or slider is changed, an indicator representing the object size is displayed for one second in the center of the video display area allowing you to check the size ratio while specifying the setting.
Page 174: Displaying Settings For Detection Areas/Detection Lines, Non-Detection Area And Detection Results (Display Options)
No.1: Video Detection Status is ON No.2 and 3: Video Detection Status is OFF Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and Detection Results (Display Options) Configure the detection area/line, non-detection area, and detection results displayed in the video display area. You can select the following for either [Detection Area/Line] or [Detection Results].
Page 175: Context Menu
Select [Reduce effects of lighting change] checkbox. Click [Save settings]. The settings are saved and the Intelligent Function restarts. Important • It takes several seconds for the Intelligent Function to restart. No detection is performed while restarting. • Settings in [Reduce effects of lighting change] may not work depending on the operating environment. Repeated sudden changes in brightness may also have the same effect.
Page 176: [Event] > [Intelligent Function] - Shared Operations
[Event] > [Intelligent Function] - Shared Operations - This explains functions common to video detection. Configuring Operations for “Detected” ([Event] Tab) Set operations to be performed upon detection of changes in a subject. (1) Specify Operation Timing (Multiple Selections Possible) [ON Event Operation] When selected, the operations set in (2) are performed when the mode becomes “detected”.
Page 177: Restarting Intelligent Function
[Volume] Set the volume for the sound clip. (5) External Device Output Operations [External Device Output for ON Event] Select this to start or pause output to an external device when the mode becomes “detected”, and to select the operation (active or inactive). [External Device Output for OFF Event] Select this to start or pause output to an external device when “detected”...
Page 178: [Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode
[Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode When events trigger the switching of Day/Night Mode, presets registered in advance can be executed, such as changing the camera angle or video quality settings. The following settings can be configured here. •...
Page 179: [Event] > [Linked Event] Using Event Combinations
[Event] > [Linked Event] Using Event Combinations By linking two types of events, a single event is triggered. Select AND/OR for the event linking method. You can set the operations to perform, such as recording video or sending e-mail notifications, when a linked event is triggered.
Page 180 [External Device Input] Select an active event or inactive event to trigger a linked event in [External Device Input Status]. [Timer] Select the timer event number to use in [Timer]. [Intelligent Function] Select the Intelligent Function detection setting number (P. 160) to use in [Intelligent Function], then select whether an ON event or OFF event triggers a linked event in [Intelligent Function Status].
Page 181: Linked Event Operation Examples
You must register the sound clip with Sound Clip Upload 1 to 3 (P. 133) in [Video and Audio] > [Audio] in advance. [Volume] Enter the volume for the sound clip. Linked Event Operation Examples This shows linked event status examples according to the ON/OFF combinations for Event 1 and Event 2. In the examples below, [Event Gap] is four seconds and each cell in the graphs below represents one second.
Page 182 Event 2 Triggered but Event Gap Setting ([4] sec.) Exceeded Event Gap (4 Sec. in This Example) Event 1 Event 2 Consolidated State The gap between the occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the [Event Gap] setting.
Page 183: [Security] > [Host Restrictions] Setting Access Restrictions
[Security] > [Host Restrictions] Setting Access Restrictions Separate access control from IPv4 and IPv6 addresses can be set. The following settings can be configured here. • IPv4 Host Access Restrictions • IPv6 Host Access Restrictions Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
Page 184: Ipv6 Host Access Restrictions
IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix / Prefix Length]. [Prefix / Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address.
Page 185: [Security] > [Ssl/Tls]
[Security] > [SSL/TLS] Setting HTTP Communication Encryption Certificate creation and management, and encrypted communication settings. The following settings can be configured here. • Certificates • Certificate Management • Encrypted Communications Certificates Create an SSL/TLS certificate. Important Use a self-signed certificate when complete security does not need to be ensured, such as through operation tests. For system operation, it is recommended that you acquire and install a certificate issued by a CA.
Page 186: Certificate Management
Certificate Management Manage the SSL/TLS certificate. [Generate Certificate Signing Request] Click [Exec] to create a server private key and generate a certificate signing request. Once processed, the certificate signing request will be displayed in a separate window. Note Generating a certificate signing request takes time, so it is recommended that you stop video transmission and upload processes. [Display Certificate Signing Request] Click [Exec] to view the details of the certificate signing request.
Page 187 If you select [HTTPS], HTTP access is also redirected to HTTPS to perform SSL/TLS communication. Important • Even if you set SSL/TLS communication here, SSL/TLS communication is not performed unless you install a certificate. • Video distribution performance decreases when performing SSL/TLS communication. If you set [HTTPS], you cannot connect with the Note •...
Page 188: [Security] > [802.1X]
[Security] > [802.1X] Network Port Authentication Settings Settings for 802.1X authentication and authentication status display, and for certificate management. The following settings can be configured here. • 802.1X Authentication • Authentication Method • Certificate Information • Certificate Management 802.1X Authentication Display the 802.1X authentication enable/disable control and status.
Page 189 [Client Private Key Status] If no client private key is installed, [Not Installed] is displayed. If a client private key is installed, [Installed] is displayed. This is displayed only when [Authentication Method] is set to [EAP-TLS].  Certificate Management This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. Important •...
Page 190: [Security] > [Ipsec] Setting Ipsec
[Security] > [IPsec] Setting IPsec Settings for using IPsec. The following settings can be configured here. • IPsec • Auto Key Exchange Settings • IPsec Set 1 to 5 Important • To run this camera with IPsec, the communicating devices and network must be set beforehand. Contact your system administrator for these settings.
Page 191: Auto Key Exchange Settings
Auto Key Exchange Settings [IPsec SA Encryption Algorithm] Select the IPsec SA encryption algorithm. The specified algorithm will be checked for an applicable encryption algorithm starting from the left. [IPsec SA Authentication Algorithm] Select the IPsec SA authentication algorithm. The specified algorithm will be checked for an applicable authentication algorithm starting from the left. [IPsec SA Validity Period (min)] Enter the duration of validity for IPsec SA.
Page 192 [IKE Pre-Shared Key] Enter the pre-shared key for IKE (auto key exchange).  Manual [IPsec Set] Select which IPsec sets the camera will use; IPv4, IPv6, or neither. [IPsec Mode] Select the IPsec mode. [Destination IPv4 Address], [Destination IPv6 Address] Enter the IP address of the connection destination.
Page 193 Since this setting is used as an ID for identifying the SA, be careful not to specify an inbound SPI whose value is already used in another ESP’s SPI. If the Setting in [Security Protocol] Includes “AH” [SA AH Authentication Algorithm] Set the AH authentication algorithm to suit the authentication algorithm supported by the device to connect to.
Page 194: [Memory Card]
[Memory Card] Memory Card Operations and Information Display Settings for recording video to a memory card inserted in the camera. You can also see the status of the memory card. [Memory Card] is the same as [Video Record] > [Memory Card]. Settings configured on one [Memory Card] page are also reflected on the other.
Page 195 Important Be sure to perform the unmount process when turning off the power to the camera or removing the memory card. Failing to unmount first may result in management file problems or the memory card becoming inaccessible. You can use the Camera Management Tool (P. 19) to batch mount/unmount memory cards from multiple cameras. The memory card will be automatically mounted when you insert it into the memory card slot.
Page 196: Memory Card Information
If you select [Disable], use the Recorded Video Utility to delete unnecessary videos. For information on the procedure, please refer to “Recorded Video Utility User Manual.” [Auto Video Delete] Select to automatically delete video from the memory card that has exceeded the [Days Saved] setting. If you select [Enable], set [Days Saved] and [Delete Time].
Page 197: [Maintenance] > [General]
[Maintenance] > [General] Displaying Camera Device Information and Perform Maintenance Check camera information, such as the firmware version, and perform maintenance on the camera system. The following settings can be configured here. • Device Information • Tool • Initialization Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number] and [MAC address] Displays information about the camera.
Page 198 • Private Key If you set this to [Do not save], the above settings are also initialized. Since the administrator account is also initialized, you will become unable to connect to the camera. Use the Camera Management Tool to configure the initial settings (P. 36). [Revert to Initial Settings] The initial settings are restored according to the selection in [Network Settings] after rebooting.
Page 199: [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings
[Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings You can save/restore all the camera settings. The following settings can be configured here. • Backup / Restore Backup / Restore Configure the settings regarding backup and restoring. Caution You must not turn off the camera while [Back Up Settings] or [Restore Settings] are in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.
Page 200: [Maintenance] > [Update Firmware] Updating The Camera Firmware
[Maintenance] > [Update Firmware] Updating the Camera Firmware You can update the firmware. The following settings can be configured here. • Update Firmware Device Information [Model Name], [Firmware Version] Displays the information about the connected camera. Updating Firmware Configure the settings related to firmware updates. Caution You must not turn off the camera while it is performing the [Update Firmware] operation.
Page 201: [Maintenance] > [Log]
[Maintenance] > [Log] Checking/Sending Camera Log Information You can check the camera operations and connection history, and set log message e-mail transmission. The following settings can be configured here. • View Logs • Log Notifications View Logs Display a history of camera operations and connections. [View Logs] If you click [View], the log messages saved since the camera was started are displayed.
Page 202 [User Name], [Password], [POP Server] Enter the user name and password needed for authentication, and the POP server host name or IP address when e-mail authentication is set to [POP before SMTP]. Enter the user name and password needed for authentication when e-mail authentication is set to [SMTP-AUTH]. [Subject] Enter the subject of the e-mail in alphanumeric characters.
Page 203: Chapter 5 Appendix
Chapter Appendix This chapter provides supplementary information on camera functions, and explains the measures to take when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to the factory default setting state.
Page 204: Modifiers
S800VE S910F Tilt position -90.00 – 0.00 Zoom position 0.01 – 300.00 Rotation position Camera server VB-S30VE/VB-S800VE/VB-S910F Year of capture time 2001 – 2031 Month of capture time 01 – 12 Day of capture time 01 – 31 Day of week of capture time 0 –...
Page 205  Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (P. 142) [Parameter (query string)] All modifiers can be used. [FTP Upload] (P. 143) [Subdirectory Name to Create] Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used. [File Name to Create] Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
Page 206: Troubleshooting
Troubleshooting Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
Page 207 Problem Countermeasures There is no audio. • If there is no audio, check the settings in [Video and Audio] > [Audio] on the Setting Page as well as the sound and audio device settings for the computer. • If the Camera Viewer is used with administrator privileges, check whether the Viewer using audio with the administrator privileges of RM Viewer, etc.
Page 208: List Of Log Messages
List of Log Messages Log Messages on the Camera The list of log messages displayed in [View Logs] in [Maintenance] > [Log] > [View Logs] on the Setting Page (P. 201). Log messages are classified into the following types. Category Level Code Fault level...
Page 209 S311 Working error in external input/output S411 External input/output service service [err] initialization error [crit] Description cannot work extio [%1][%2][%3] Description extio initialization error [%1][%2] (S311) (S411) Error number Error number Cause of error Cause of error Error information Meaning An error occurred in the initialization of the external input/output device Meaning...
Page 210  Audio server error V320 Internal error in intelligent service [err] Description cannot work intelligent [%1][%2][%3]. (V320) B301 Audio device error [err] Error number Description cannot use audio device for %1[%2:%3] (B301) Cause of error Send/Receive type (rx | tx) Error information Error type (open | write | flush) Meaning...
Page 211  V402 Video input frozen [crit] Uploader error Description video %1 stalled (V402) A470 Uploader initialization failed [crit] Video number Meaning The video input function was stopped Description uploader initialization failure - %1 (A470) because video generation stopped. Countermeasure If the problem persists after rebooting, Error number the camera is faulty.
Page 212 M400 Failed to initialize a memory card [crit] R304 Client disconnected [err] Description Fail SD card initialization(%1).(M400) Description connection reset by peer: client_IP=%1 (R304) Card initialization NG (det), power supplies control NG (proc) Client IP address Meaning Process to initialize a memory card Meaning Disconnected from client.
Page 213: Warning Log
Warning log   System warning wvhttp warning S220 PAN/TILT operation warning [warning] W101 Invalid user name [notice] Description %1 warning detected. [%2] (S220) Description user <User name> not found (W101) PAN | TILT Meaning The camera was accessed by an unauthorized user.
Page 214 B102 Client connection denied [notice] B204 Audio message receive error [warning] Description %1 request denied[%2] (B102) Description audio message recv error [%1:%2] (B204) Client host IP address Error number Denial type (41 | 43 | ...) Reason for error Meaning Client connection was denied due to an authentication error (41), time Meaning...
Page 215 A121 Connection to upload destination failed A138 Invalid upload setting (E-mail [notice] notification authentication mode) [notice] Description uploader cannot connect to the server Description authentication mode invalid. uploader (A121) set <smtp auth> forcibly (A138) Meaning Execution of connect to upload Meaning The setting for e-mail notification destination failed.
Page 216: Notification Log
M206 Invalid management information R102 Information acquisition failure (RTP removed [warning] payload size) [notice] Description Invalid db information(%1)(%2) was Description cannot get parameter: removed(M206) RTP_payload_size (R102) Name of management information file Meaning Information acquisition has failed (RTP containing invalid information payload size).
Page 217 S013 External device service shut down W030 Startup and shutdown of WebView [info] Livescope Client [info] Description shutdown extio (S013) Description %1%2 host=<Host>, user=<User>, prio=<Priority>(W030) Meaning The external device input/output service was shut down. W: WebView session, V: Session-less video client, N: Session-less event client S014 Timer service started [info] +: Connect, -: Disconnect...
Page 218  B012 Audio client closed [info] Uploader notification Description [%1] %2 closed n=%3 (B012) A004 Starting and stopping of uploader [info] Client type (send | recv) Client host IP address Description %1 uploader (A004) Total number of clients Starting or stopping Meaning The uploader was started or stopped.
Page 219 M002 Valid management information R004 RTSP TEARDOWN request received inserted [info] [info] Description Valid db information (%1)(%2)(%3) Description TEARDOWN received: client_IP=%1, was inserted (M002) profile=%2, num_of_sessions=%3(V=%4, A=%5, Name of management information file M=%6,BC=%7) (R004) with inserted valid information Client IP address Directory number of valid information Profile name of requested TEARDOWN File number of valid information...
Page 220: List Of Viewer Messages
List of Viewer Messages Messages Displayed in the Information Display Messages displayed in the information display of the Camera Viewer are classified into the following three types. Icon Category Explanation Information Message Displays help messages related to various buttons, pull-down lists, etc., as well as frame rate and other information.
Page 221 Message Explanation Cannot be controlled, because it is set to fixed at You tried to operate the focus when [Focus] was set to [Fixed at infinity]. S30VE S910F infinity mode. Cannot be controlled, because it is set to manual You tried to operate the Back Light Compensation button or exposure mode.
Page 222: Restoring Factory Default Settings
Restoring Factory Default Settings If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. It is recommended that you use [Setting Page] > [Maintenance] > [Backup / Restore] to create a backup file before restoring the factory default settings (P.
Page 223 S910F Reset Switch S30VE S800VE Attach the top cover. For top cover attachment, please refer to the “Installation Guide” included with the camera.
Page 224: List Of Factory Default Settings
List of Factory Default Settings Item Setting Item Setting • Setting • LAN Setting Method Set manually LAN Interface Auto Auto-Setting of NTP Server Disable Maximum Packet Size 1500 NTP Server • IPv4 Synchronization Interval IPv4 Address Setting Method Auto (DHCP) (minutes) IPv4 Address 192.168.100.1...
Page 225 Item Setting Item Setting Rotate Video Display Do not rotate Smart Shade Control Disable S800VE S910F Smart Shade Control Level 1 (Mild) H.264 for Guest Users Disable White Balance Auto • Camera Name R Gain Camera Name (alphanumeric Camera B Gain characters) Noise Reduction Standard...
Page 226 Administrator Contact Information S30VE • On-screen display Administration Function Name VB-S30VE Date display Disable S800VE Position of date display Upper left VB-S800VE Format of date display YYYY/MM/DD S910F VB-S910F Time display Disable Installation Location Position of time display Upper left...
Page 227 Item Setting Item Setting Multicast Address 0.0.0.0 Video Format JPEG Multicast Port Frame Rate Multicast TTL Pre-event Buffer (number of frames) • RTP Streaming 1 Post-event Buffer (number of Video Size 480 x 270 JPEG frames) Frame Rate Pre-event Buffer (sec) Multicast Address 0.0.0.0 Post-event Buffer (sec)
Page 228 Item Setting Item Setting Pulse Output Time (sec) Video Record Disable • External Device Input E-mail Notification Disable External Device Input Event Enable External Device Output Disable Operation Mode Normally Open Switch Day/Night Disable Active Event Operation Disable • Timer 2 Inactive Event Operation Disable Timer Event...
Page 229 Item Setting Item Setting Non-detection Area Only enabled non- Event Type External Device Input detection areas External Device Input Status Active Detection Results Selected Detection Event 2 Settings Only Event Type Intelligent Function • Camera Position Settings S30VE S910F Intelligent Function Setting 1 Lock camera position Cleared...
Page 230 Item Setting Item Setting Audio Playback at ON Event Disable 10: / 32 Yes Audio Playback at OFF Event Disable 11: / 32 Yes Sound Clip 12: / 32 Yes Volume 13: / 32 Yes • Linked Event 4 14: / 32 Yes Linked Event Disable 15: / 32 Yes...
Page 231 Item Setting Item Setting Validity Period Start Date SA ESP SPI (inbound) Validity Period End Date SA AH Authentication Algorithm HMAC_SHA1_96 • Encrypted Communications SA AH Authentication Key (outbound) HTTPS Connection Policy HTTP SA AH SPI (outbound) • 802.1X Authentication SA AH Authentication Key 802.1X Authentication Disable...
Page 232 Item Setting Item Setting Source IPv6 Address SA ESP Authentication Key (inbound) Security Protocol SA ESP SPI (inbound) Security Gateway IPv4 Address SA AH Authentication Algorithm HMAC_SHA1_96 Security Gateway IPv6 Address SA AH Authentication Key Destination Subnet Mask Length (outbound) Destination Prefix Length SA AH SPI (outbound) IKE Pre-Shared Key...
Page 233 Item Setting Pre-event Buffer (number of frames) Post-event Buffer (number of frames) Pre-event Buffer (sec) Post-event Buffer (sec) Overwrite videos Disable Auto Video Delete Disable Days Saved Delete Time 00:00 • Initialization Network Settings Save • Backup / Restore Save Destination Memory Card •...
Page 234: Index
Index Numerics Camera Operation Day/Night ............. 65 802.1X Authentication ........188 Exposure Compensation ......64 Focus ............64 Pan/Tilt ............63 Pan/Tilt Speed ..........63 Abandoned Object Detection ....155, 166 Zoom ............63 Access Restrictions ........... 47 Zoom Speed ..........63 Adjust Focus ............
Page 235 Easy Installation ..........29 I Frame Interval ..........96 E-mail Notification ..145, 148, 151, 153, 176, 180 Image Detection ..........76 Encrypted Communications ......186 Image Flip ............101 Error Message ..........220 Information Display ..........54 Event and Input/Output Information Message ........
Page 236 mDNS ..............90 Preset ......65, 70, 118, 148, 151, 180 Start Time Preset ........152 Memory Card ........... 194 When switching Day/Night Mode ....178 Memory Card Capacity ........196 Preset Name ............ 119 Memory Card Information ........ 196 Preset Selection Menu ........
Page 237 Volume ......... 74, 75, 149, 177 Volume Detection ..........150 Target Bit Rate ........... 96 Tilt ..............60, 62 Time ..............93 Warning Message ..........220 Time Zone ............94 White Balance ..........107 Timer ..............152 WS-Security ............137 Tour Route Settings ..........

This manual is also suitable for:

Vb-s910f Vb-s30ve

Canon VB-S800VE Operation Manual

Chapter 1 Before Use

Chapter 2 Camera Setup

Chapter 3 Camera Viewer

Chapter 4 Setting Page

Chapter 5 Appendix

Quick Links

Network Camera

Operation Guide

Troubleshooting

Related Manuals for Canon VB-S800VE

Summary of Contents for Canon VB-S800VE

This manual is also suitable for:

Table of Contents