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Troubleshooting
1. PC does not recognize modem
2. Inserting modem does not automatically activate installer
3. Failed Internet connection
4. Transmission fails
5. Communication speed is slow
6. Forgot PIN/Unknown PUK Code/USIM Card is locked
6
7. USIM Card is not recognized
8. Confirming Administrator logon
9. "NO SERVICE" appears outside Japan
10. Old phone number appears in SoftBank HW Utility
11. Error Code
6-2
1.
PC does not recognize modem
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. Make.sure.modem.is.properly.inserted.into.PC
a
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. Remove.modem.from.PC,.restart.PC,.then.reinsert.modem
b
F or Windows 7 or Windows Vista, follow these steps to confirm modem
6-3
installation:
6-3
. Right click "Computer" "Properties." Click "Advanced System Settings"
a
"User Account Control" "Yes" (Windows 7).
6-4
. In System Properties, select Hardware tab "Device Manager"
b
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6-5
•
For Windows XP, right click "My Computer" "Properties"
•
I n System Properties, Hardware tab "Device Manager"
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