For Assistance; Troubleshooting - Samsung Galaxy S6 User Manual
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Also See for Galaxy S6:
- Instruction manual (535 pages) ,
- User manual (423 pages) ,
- Important information manual (60 pages)
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For Assistance
The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Problem: Phone freezes/operation is unstable.
Solution: Turn the phone on again. Data that was being edited is erased after your phone is powered
on again.
Problem: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application. See
an
App.
Problem: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are in an area where signal is weak or outside of the service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check whether Airplane mode is enabled:
From home, tap Apps
Solution 4: Is mobile data disabled? To check that mobile data is enabled:
From home, tap Apps
Problem: Battery level goes down quickly.
Solution: Are you in an area where signal is weak, or have you been in an area with no coverage for
a long period? Calling where signal is weak or being out of service area uses a lot of battery.
Problem: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone. To check free
space, see
Storage
Problem: Cannot unlock screen.
Solution: Power the phone on again.
the phone is restarted.
For Assistance
> Settings
> Settings
Settings. Applications not supported by your phone cannot be installed.
Apps or other processes that were running may lose data when
> Airplane mode
.
> Data usage
> Mobile data.
Uninstall
324
- Quick Links:
- Parts and Functions
- Phone Layout
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