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Dell DR4300 Owner's Manual

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Dell DR4300 System
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001

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Summary of Contents for Dell DR4300

  • Page 1 Dell DR4300 System Owner’s Manual Regulatory Model: E31S Series Regulatory Type: E31S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Dell DR4300 system overview................8 ......................8 Front panel features and indicators ..........................10 Back panel features .................... 11 Diagnostic indicators on the front panel ......................13 Hard drive indicator codes ........................14 NIC indicator codes ....................14 Power supply unit indicator codes ....................16...
  • Page 4 ........................33 System Setup details ..........................34 System BIOS ........................57 iDRAC Settings utility ..........................58 Device Settings ........................58 Dell Lifecycle Controller ....................59 Embedded system management ............................59 Boot Manager ........................59 Viewing Boot Manager ......................59 Boot Manager main menu ..............................60 PXE boot 5 Installing and removing system components..........
  • Page 5 ................. 77 General memory module installation guidelines ......................77 Mode-specific guidelines ....................79 Sample memory configurations ......................79 Removing memory modules ......................80 Installing memory modules ........................82 Processors and heat sinks ........................82 Removing a heat sink ........................83 Removing a processor ........................
  • Page 6 Installing the I/O panel 6 Using system diagnostics................170 ....................170 Dell Embedded System Diagnostics ..............170 When to use the Embedded System Diagnostics ..........170 Running the Embedded System Diagnostics from Boot Manager ..... 171 Running the Embedded System Diagnostics from the Dell Lifecycle Controller...
  • Page 7 Troubleshooting a hard drive ....................189 Troubleshooting a storage controller ....................190 Troubleshooting expansion cards ......................191 Troubleshooting processors ..........................191 System messages ........................191 Warning messages ........................191 Diagnostic messages ..........................192 Alert messages 9 Getting help.......................193 ..........................193 Contacting Dell ......................... 193 Documentation feedback...

  • Page 8: Dell Dr4300 System Overview

    Dell DR4300 system overview Your Dell DR4300 system is 2U rack server that supports up to two Intel Xeon E5-2660 v3 processors, up to 24 DIMMs, and twelve 3.5-inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating system.
  • Page 9 USB management port/ Enables you to connect USB devices to the system iDRAC Direct or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Video connector Enables you to connect a display to the system.

  • Page 10: Back Panel Features

    Connector various system level diagnostic and error information that can be used in troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. GUID-E3FAA996-0FEE-40CF-B480-BAF74A98856C Back panel features The back panel provides access to the features available on the back of the server, such as the system identification button, power supply sockets, cable management arm connectors, iDRAC storage media, NIC ports, USB and VGA ports.

  • Page 11: Diagnostic Indicators On The Front Panel

    Item Indicator, button, or Icon Description connector If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC set up) press and hold the button for more than 15 seconds.
  • Page 12 Check the System Event Log or system messages for the specific issue. For more • When the system is turned on. information about error messages, see the Dell Event and Error Messages Reference • When the system is in standby. Guide at Dell.com/openmanagemanuals > •...

  • Page 13: Hard Drive Indicator Codes

    GUID-D913A428-0E1B-43BE-B607-F2C86F21B2DE Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not.

  • Page 14: Nic Indicator Codes

    Drive-status indicator pattern (RAID only) Condition Flashes green for three seconds, amber for Rebuild stopped three seconds, and then turns off after six seconds GUID-18C94A91-F205-4992-A1B2-BA2FF7C0D72E NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status.
  • Page 15 CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on.

  • Page 16: Idrac Direct Led Indicator Codes

    Convention Power indicator Condition pattern CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must turn off the system.

  • Page 17: Quick Sync Indicator Codes

    Table 7. iDRAC Direct LED indicators Convention iDRAC Direct Condition LED indicator pattern Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. Flashing green Indicates file transfer or any operation tasks. Green and turns Indicates that the file transfer is complete.

  • Page 18: Locating Service Tag Of Your System

    Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel. GUID-FFD1DBDF-FE27-4F74-B422-AC3614907ADC Documentation matrix The documentation matrix describes documents for setting up and managing your system.
  • Page 19 Deploy the virtual DR2000v system on supported Dell DR2000v Deployment Guide at Dell.com/ virtual platforms. support/home Configure, manage, update, and restore the system Dell DR Series System Administrator Guide at Dell.com/support/home Install the operating system Operating system documentation at Dell.com/...

  • Page 20: Technical Specifications

    GUID-C32A42E1-FBC4-4DFE-983D-DF4D34FF1E17 Technical specifications The technical and environmental specifications of your system are outlined in this section. GUID-DAD8F503-360C-424D-8629-744021A098FD Chassis dimensions This section describes the physical dimensions of the system. Figure 8. Chassis dimensions of your Dell DR4300 system...

  • Page 21: Chassis Weight

    GUID-C04536D8-DE35-4638-A947-5000BBE5A816 Expansion bus specifications The Dell DR4300 system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed on the system board using expansion card risers. This system supports three types of expansion card risers. The following table provides the expansion card riser specifications:...

  • Page 22: Memory Specifications

    GUID-40E1EAB7-5862-41D4-844D-91B0F2C2D1D7 Drive specifications GUID-092E5133-B62C-448C-8552-7729CD2C224D Hard drives The Dell DR4300 system supports up to twelve 3.5-inch hard drives and two optional 2.5-inch back- accessible SAS, SATA, or Nearline SAS hard drives. GUID-35EC5EFB-160A-4A43-A66D-EB5D10AF35DC Ports and connectors specifications GUID-B915F181-8D3E-443A-A876-7F350AD542ED USB ports...

  • Page 23: Nic Ports

    Four 10 Gbps GUID-7EAFB060-2567-408C-8B4B-236D5D99A1BF Serial connector The serial connector connects a serial device to the system. The Dell DR4300 system supports one serial connector on the back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550- compliant. GUID-5025B7F3-BD6E-4CC0-B5FD-A0FD0AC79699 VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display.

  • Page 24: Environmental Specifications

    GUID-D7F97497-B916-4E1A-92BD-F7DE5A5521A9 Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/environmental_datasheets. Table 17. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F) Continuous operation (for altitude less than 10°C to 35°C (50°F to 95°F) with no direct sunlight on the 950 m or 3117 ft) equipment.

  • Page 25: Particulate And Gaseous Contamination Specifications

    Table 21. Maximum altitude specifications Maximum altitude Specifications 3048 m (10,000 ft) Operating Storage 12,000 m (39,370 ft) Table 22. Operating temperature de-rating specifications Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m (3,117 ft).

  • Page 26: Standard Operating Temperature

    Particulate contamination Specifications NOTE: This condition applies to data center and non-data center environments. Table 24. Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985. Silver coupon corrosion rate <200 Å/month as defined by AHSRAE TC9.9.

  • Page 27: Expanded Operating Temperature Restrictions

    160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • The 3.5-inch hard drive chassis supports a maximum of 120 W processor. •...

  • Page 28: Initial System Setup And Configuration

    GUID-B7DABD59-D2F1-46E4-9022-6314E97E19D3 iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 29: Options To Install The Operating System

    The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. GUID-1AB8E7C1-D279-4356-B543-698D5F784858...

  • Page 30: Manage Your System

    Dell.com/openmanagemanuals GUID-7E37E631-1D4B-4162-AE45-51D94A295730 Downloading the drivers and firmware Dell recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware.

  • Page 31: Management Software

    Remote Access iDRAC with Dell Lifecycle Controller allows administrators to deploy, update, Controller with monitor, and manage Dell servers from any location without the use of agents in a Dell Lifecycle one-to-one or one-to-many method. This out-of-band management allows the...

  • Page 32: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot...

  • Page 33: Viewing System Setup

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.

  • Page 34: System Bios

    GUID-35CD97BF-2FD5-4CCF-8DC1-E7FA89CA394F System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the RAID mode, and enable or disable USB ports. Related Links System BIOS Settings details Boot Settings Network Settings System Information Memory Settings...
  • Page 35 Option Description SATA Settings Specifies options to enable or disable the integrated SATA controller and ports. Boot Settings Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings. Network Settings Specifies options to change the network settings. Integrated Specifies options to manage integrated device controllers and ports and specify Devices...
  • Page 36 Related Links Boot Settings Boot Settings details Choosing the system boot mode Changing the boot order GUID-2F825DC7-A22A-482F-BBEC-C2C19FE78781 Boot Settings details The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode.
  • Page 37 NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Related Links Boot Settings...
  • Page 38 Related Links UEFI iSCSI Settings Network Settings screen details UEFI iSCSI Settings details System BIOS Viewing Network Settings Viewing UEFI iSCSI Settings GUID-F6F46A55-B0A3-46EF-B2B6-724DDF6664DF Viewing Network Settings To view the Network Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish...
  • Page 39 Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 40 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Security. Related Links System Security System Security Settings details GUID-47D7AC4A-0ECD-49FF-AAF0-2DD1286A7944 System Security Settings details The System Security Settings screen details are explained as follows: Option Description Intel AES-NI...
  • Page 41 Option Description UEFI Variable Provides varying degrees of securing UEFI variables. When set to Standard (the Access default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
  • Page 42 Option Description Authorized Imports, exports, deletes, or restores entries in the Authorized Signature Database Signature (db). Database Forbidden Imports, exports, deletes, or restores entries in the Forbidden Signature Database Signature (dbx). Database GUID-2D52DB49-EA19-4039-9646-CE68A05A6501 Creating a system and setup password Prerequisites Ensure that the password jumper is enabled.
  • Page 43 Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message that the system has stopped functioning and must be turned off.
  • Page 44 Related Links System Security GUID-3B8E4DC7-A04C-45F7-872F-937D58940233 System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Related Links System Information details System BIOS Viewing System Information GUID-AA57C8A4-C138-4C2D-BA35-C97F05802511 Viewing System Information To view the System Information screen, perform the following steps: Turn on, or restart your system.
  • Page 45 Option Description System CPLD Specifies the current version of the system complex programmable logic device Version (CPLD) firmware. UEFI Compliance Specifies the UEFI compliance level of the system firmware. Version Related Links System Information System Information details Viewing System Information GUID-4AC544B8-6044-49A0-BA0B-3B10EFAAD1D8 Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific...
  • Page 46 Operating Mode Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 47 On the System BIOS screen, click Processor Settings. Related Links Processor Settings Processor Settings details GUID-5FC21783-239F-4469-BE5F-153EB5403270 Processor Settings details The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors.
  • Page 48 NOTE: This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set Turbo to Performance.
  • Page 49 Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 50 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 51 Option Description For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 52 Option Description User Accessible Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB Ports USB ports, selecting All Ports Off disables all USB ports. The USB keyboard and mouse operate during boot process in certain operating systems. After the boot process is complete, the USB keyboard and mouse do not work if the ports are disabled.
  • Page 53 Related Links Integrated Devices Viewing Integrated Devices GUID-EE725DEB-6B68-44A0-81B0-D2DBA24C92AC Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Related Links Serial Communication details System BIOS Viewing Serial Communication GUID-6D665549-AED7-4979-8ABE-2DC1A5A2B12A Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Turn on, or restart your system.
  • Page 54 Option Description External Serial Enables you to associate the External Serial Connector to Serial Device 1, Serial Connector Device 2, or the Remote Access Device by using this option. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
  • Page 55 Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 56 Option Description Number of Turbo NOTE: If there are two processors installed in the system, you see an entry for Boot Enabled Number of Turbo Boost Enabled Cores for Processor 2. Cores for Processor 1 Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled by default.

  • Page 57: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Related Links...

  • Page 58: Device Settings

    Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications. Related Links...

  • Page 59: Embedded System Management

    The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/...

  • Page 60: Pxe Boot

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell.

  • Page 61: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 62: After Working Inside Your System

    Install the system cover. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. If removed, install the optional front bezel. Reconnect the peripherals and connect the system to the electrical outlet.

  • Page 63: Removing The Optional Front Bezel

    GUID-744A634A-97D5-4D2D-A57A-B7ACA7AF81F3 Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. Unlock the bezel by using the key. Slide the release latch up and pull the left end of the bezel.

  • Page 64: Installing The Optional Front Bezel

    Figure 10. Removing the optional Quick Sync front bezel release latch bezel lock Quick Sync bezel GUID-6C82E260-03CB-404E-81AD-39F8535F0726 Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel.

  • Page 65: System Cover

    GUID-E311E0CA-84B3-4588-8766-35E6D4D3CD69 System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover actuates the intrusion switch which aids in maintaining system security. GUID-478A3516-A5DF-40DC-8BAD-EC940BD11830 Removing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 66: Installing The System Cover

    Figure 11. Removing the system cover system cover latch latch release lock Next steps Install the system cover. Related Links Safety instructions Removing the optional front bezel Installing the system cover GUID-FF09ED17-2F02-4C50-AA99-190FFE9F2D70 Installing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section. Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system.
  • Page 67 The system cover slides forward and the slots on the system cover engage with the tabs on the chassis. The system cover latch locks into place when the system cover is completely engaged with the tabs on the chassis. Rotate the latch release lock clockwise to the locked position. Next steps If removed, install the front bezel.

  • Page 68: Inside The System

    GUID-6F8E023D-3789-48DC-8941-299A2A73CF2C Inside the system Figure 12. Inside the system cooling fan in the cooling fan assembly (6) processor (2) DIMMs (24) internal USB port hard drive backplane (back) vFlash media slot hard drive (2) (back) power supply unit (2) expansion card riser 3 network daughter card expansion card riser 2 expansion card riser 1...

  • Page 69: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 70: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 71: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 72: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 73 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 74: Installing The Cooling Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 75: System Memory

    cooling fan connector (6) guide pin on the chassis (6) Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system GUID-77D112E3-72CF-40BF-BCF6-6A61E3A2520D System memory Your system supports DDR4 registered DIMMs (RDIMMs).
  • Page 76 Figure 17. Memory socket locations Memory channels are organized as follows: Table 29. Memory channels Process Channel 0 Channel 1 Channel 2 Channel 3 Process Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 or 1 Process...

  • Page 77: General Memory Module Installation Guidelines

    Table 30. Memory population DIMM Type DIMMs Operating Frequency Maximum DIMM Rank/ Populated/ Voltage (in MT/s) Channel Channel RDIMM 2133, 1866, 1600, Dual rank or single rank 1333 1.2 V 2133, 1866, 1600, Dual rank or single rank 1333 1866, 1600, 1333 Dual rank or single rank GUID-770A902D-9E4F-440E-A77D-B6ABC3308396 General memory module installation guidelines...

  • Page 78: Memory Mirroring

    Advanced Error Correction Code (lockstep) Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. The installation guidelines for memory modules are as follows: •...

  • Page 79: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 80: Installing Memory Modules

    Lift and remove the memory module from the system. Figure 18. Removing the memory module memory module memory module socket memory module socket ejector (2) Next steps Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. Install the cooling shroud.
  • Page 81 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 82: Processors And Heat Sinks

    Next steps Follow the procedure listed in the After working inside your system section. Press F2 to enter System Setup, and check the System Memory setting. The system should have already changed the value to reflect the installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket.

  • Page 83: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 84 NOTE: If you are upgrading your system, download the latest system BIOS version from Dell.com/ support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS by using the Dell Lifecycle Controller.
  • Page 85 Figure 21. Processor shield close first socket release lever lock icon processor open first socket release lever unlock icon...
  • Page 86 Figure 22. Removing a processor close first socket-release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-release lever socket socket keys (4) Next steps Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 87: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 88 Release the open first socket-release lever near the unlock icon by pushing the lever down and out from under the tab. Similarly, release the close first socket-release lever near the lock icon by pushing the lever down and out from under the tab. Lift the lever 90 degrees upward. Hold the tab near the lock symbol on the processor shield and lift it up and out of the way.
  • Page 89 Figure 23. Installing a processor socket-release lever 1 pin–1 corner of the processor processor slot (4) processor shield socket-release lever 2 processor socket tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 90: Installing A Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 91 Figure 24. Applying thermal grease on the top of the processor processor thermal grease thermal grease syringe Place the heat sink onto the processor. Tighten one of the four screws to secure the heat sink to the system board. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.

  • Page 92: Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 93: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Opening And Closing The Pcie Card Holder Latch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 95: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 96: Installing The Cable Retention Bracket

    Figure 29. Removing the cable retention bracket alignment pin (2) cable retention bracket Next steps Install the cable retention bracket and reconnect all cables routed through the cable retention bracket. If removed, install the PCIe card holder. If removed, install the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 97: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 98: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 99 Figure 31. Removing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage controller card integrated storage controller card connector on the system board holder Next steps Install the expansion card riser 1. Install the cooling shroud. Installing the integrated storage controller card.

  • Page 100: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 101 Figure 32. Installing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage controller card integrated storage controller card connector on the system board holder Next steps Install the expansion card riser 1. Install the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 102: Expansion Cards And Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 103 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. When removing a card from riser 3, ensure that the PCIe holder latch is closed. Steps Disconnect any cables connected to the expansion card. Lift the expansion card latch out of the guide slot.

  • Page 104: Installing An Expansion Card Into The Expansion Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 105: Removing An Expansion Card From The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 106 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Disconnect any cables connected to the expansion card. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps Press tab A and rotate the latch clockwise.

  • Page 107: Installing An Expansion Card Into The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Removing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 109 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove the expansion card riser. Steps Press the tabs on the riser 1 blank and push the riser 1 blank out of the chassis. Figure 37.

  • Page 110: Installing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 111: Removing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 112 expansion card riser 1 connector riser guide-front Figure 40. Identifying connectors on the expansion card riser 1 expansion card slot 1 expansion card slot 2 expansion card slot 3...
  • Page 113 Figure 41. Removing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front...
  • Page 114 Figure 42. Identifying connectors on the expansion card riser 2 expansion card slot 4 expansion card slot 5 power connector (for GPU cards) Figure 43. Removing the expansion card riser 3 riser guide-front power connector (for GPU cards)
  • Page 115 expansion card riser 3 riser guide-back expansion card riser 3 connector Figure 44. Identifying connectors on the expansion card riser 3 (default) expansion card slot 6 expansion card slot 7 power connector (for GPU cards) Figure 45. Identifying connectors on the expansion card riser 3 (alternate) expansion card slot 6 power connector (for GPU cards) Next steps...

  • Page 116: Installing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 117 Figure 46. Installing the expansion card riser 1 expansion card riser 1 cage expansion card riser 1 riser guide-back (right) riser guide-back (left) expansion card riser 1 connector riser guide-front...
  • Page 118 Figure 47. Installing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front...

  • Page 119: Internal Dual Sd Module (Optional)

    Figure 48. Installing the expansion card riser 3 riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Next steps Install the expansion card(s) into the expansion card risers 2 or 3. Follow the procedure listed in the After working inside your system section.

  • Page 120: Removing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 121: Installing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 122: Removing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 123 NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, see the System board connectors section. Holding the pull tab, lift the IDSDM out of the system.

  • Page 124: Installing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 125: Removing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 126 Figure 52. Removing the NDC captive screw socket (2) connector on the system board captive screw (2) touch point (2) network daughter card (NDC) back panel slot for Ethernet connectors Next steps Install the NDC. If removed, install the expansion card(s) on the expansion card riser 2. Follow the procedure listed in the After working inside your system section.

  • Page 127: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 128 Figure 53. Installing the NDC captive screw socket (2) connector on the system board captive screw (2) touch point (2) network daughter card (NDC) back panel slot for Ethernet connectors Next steps If applicable, install the expansion card(s) in the expansion card riser 2. Follow the procedure listed in the After working inside your system section.

  • Page 129: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 130: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 131 Steps Locate the battery socket. For more information, see the Jumpers and connectors section. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket.

  • Page 132: Power Supply Units (Psu)

    If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/ idracmanuals.

  • Page 133: Removing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 134: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 135: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 136: System Board

    NOTE: If you unlatched the cable management arm, relatch it. For information about the cable management arm, see the rack documentation of your system. Connect the power cable to the PSU and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the strap. NOTE: When installing, hot swapping, or hot-adding a new PSU, wait for 15 seconds for the system to recognize the PSU and determine its status.

  • Page 137: Removing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 138 Sliding the system board toward the front of the chassis disengages the connectors from the back of the chassis slots. Lift the system board out of the chassis. Figure 62. Removing the system board release pin system board system board holder Next steps Install the system board.

  • Page 139: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 140 Figure 63. Installing the system board release pin system board system board holder Next steps Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section.
  • Page 141 Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. Ensure that you: Use the Easy Restore feature to restore the Service Tag.

  • Page 142: Trusted Platform Module

    Service Tag. After the Service Tag is entered, it cannot be updated or changed. Click Ok. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. GUID-272FC99F-AEC2-48DA-9006-61AAF3E69D17 Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system’s Service Tag, license, UEFI configuration,...

  • Page 143: Installing The Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 144: Initializing The Tpm For Bitlocker Users

    For more information on these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell.com/poweredgemanuals. All hard drives are connected to the system board through the hard drive backplane. Hard drives are...

  • Page 145: Removing A 2.5 Inch Hard Drive Blank (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 146: Removing A 3.5-Inch Hard Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Installing A 3.5-Inch Hard Drive Blank

    Figure 67. Removing a 3.5-inch hard drive blank hard drive blank release button Next steps If applicable, install the front bezel. Related Links Safety instructions Removing the optional front bezel Installing the optional front bezel GUID-5EE8C88A-E7DE-483A-98D2-5F96AE00CC47 Installing a 3.5-inch hard drive blank Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 148: Removing A Hot Swappable Hard Drive Or Ssd

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 149: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 150: Removing A Hard Drive From A Hard Drive Carrier

    Steps If a hard drive blank is installed in the hard drive slot, remove it. Install a hard drive in the hard drive carrier. Press the release button on the front of the hard drive carrier and open the hard drive carrier handle. Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane.

  • Page 151: Installing A Hard Drive Into A Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 152: Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 153 Figure 73. Removing the 3.5 inch (x12) SAS/SATA backplane release tab (2) SAS cable A2 SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable 10. right ear control panel flex cable 11.
  • Page 154 Figure 74. Cabling diagram—3.5 inch (x12) SAS/SATA backplane hard drive backplane system board backplane signal connector 0 backplane signal connector 1 integrated storage controller card Next steps Install the hard drive backplane. Follow the procedure listed in the After working inside your system section.

  • Page 155: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 156 Figure 75. Installing the 3.5 inch (x12) SAS/SATA backplane release tab (2) SAS cable A2 SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable 10. right ear control panel flex cable 11.

  • Page 157: Removing The Optional Hard Drive Backplane (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 158: Installing The Optional Hard Drive Backplane (Rear)

    Figure 76. Removing the optional 2.5 inch (x2) hard drive backplane SAS cable release pin hard drive connector (2) power cable backplane signal cable Related Links Safety instructions Before working inside your system Removing a hot swappable hard drive or SSD After working inside your system GUID-CF5A942B-4BF7-4D9F-A365-277C25B24D92 Installing the optional hard drive backplane (rear)
  • Page 159 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 160: Sd Vflash Card (Optional)

    It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. GUID-E528D1FD-0729-4005-B0CE-53EC1A4CA2D5 Replacing an optional SD vFlash media card Locate the SD vFlash media slot on the system.

  • Page 161: Removing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 162: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 163 Steps Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis. Connect the cable to the vFlash media unit. Insert and tighten the screw securing the vFlash media unit to the chassis. Figure 81.

  • Page 164: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 165: Installing The Control Panel

    Figure 82. Removing the control panel screw (3) control panel hard-drive backplane connector plastic pull tab Next steps Replace the control panel. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing the control panel After working inside your system GUID-34B561A0-959C-4B0B-A688-3D3873F2A0D0...
  • Page 166 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 167: Removing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 168: Installing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 169 Figure 85. Installing the I/O panel I/O panel cable hard drive backplane screw (3) I/O panel chassis Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system...

  • Page 170: Using System Diagnostics

    GUID-382400E8-7573-4F2E-B37B-D94B4ADFF723 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 171: Running The Embedded System Diagnostics From The Dell Lifecycle Controller

    GUID-0A3EEBD3-A15A-4F44-BA52-166762DACD9C Running the Embedded System Diagnostics from the Dell Lifecycle Controller As the system boots, press F11. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices.

  • Page 172: Jumpers And Connectors

    GUID-B5356AF7-4EA2-4E01-B346-762771971379 Jumpers and connectors GUID-D2AE1C3F-32D1-4904-8679-5CC76F9A7856 System board jumper settings Table 35. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).

  • Page 173: System Board Jumpers And Connectors

    GUID-F9627386-54DD-4436-AAC6-9DBF28DC52B7 System board jumpers and connectors Figure 86. System board jumpers and connectors Table 36. System board connectors and jumpers Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD Optical drive SATA connector J_SATA_TBU...
  • Page 174 Item Connector Description J_IDSDM Internal dual SD module connector J_NDC Network daughter card connector J_USB USB port J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC8 connector J_CYC System identification connector CYC_ID System identification button J_TPM_MODULE Trusted Platform Module connector J_RISER_2AX Riser 3 connector J_RISER_1AX Riser 1 connector...

  • Page 175: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 176: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 177: Troubleshooting A Usb Device

    If the tests run successfully, the problem is not related to video hardware. Next steps If the tests fail, see the Getting help section. Related Links Getting help GUID-8798D73D-0E8B-4B34-8197-7093B6BCC140 Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.

  • Page 178: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.

  • Page 179: Troubleshooting A Serial I/O Device

    GUID-659F00AB-451A-4F65-A1B5-F81CBC725D7F Troubleshooting a serial I/O device Steps Turn off the system and any peripheral devices connected to the serial port. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. Turn off the system and the serial device, and swap the serial device with a compatible device.

  • Page 180: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 181: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 182: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 183: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 184: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 185: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 186: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 187: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 188: Troubleshooting A Hard Drive

    If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 189: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 190: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 191: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 192: Alert Messages

    GUID-AF5E9BFD-80C5-435B-A5DF-4C45B8A66AEC Alert messages The systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation links listed in the Documentation resources section of this manual.

  • Page 193: Getting Help

    Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: Go to Dell.com/support.

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