HP Z240 Maintenance And Service Manual
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HP Z240 Maintenance And Service Manual

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  • Page 1 HP Z240 Workstation Maintenance and Service Guide...
  • Page 2 ENERGY STAR is a registered trademark owned L.P. change without notice. The only warranties for by the U.S. Environmental Protection Agency HP products and services are set forth in the (EPA). First Edition: October 2015 express warranty statements accompanying Intel, Core, Pentium, and Xeon are trademarks such products and services.

  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml. Guide topics Hardware overview on page 1...
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Table of contents 1 Hardware overview ............................1 HP Z240 SFF Workstation components ......................... 2 HP Z240 SFF Workstation front panel ....................2 HP Z240 SFF Workstation rear panel ....................3 Chassis components ..........................4 System board components ......................... 5 System board architecture ........................
  • Page 6 Copying a setup configuration to another computer ............... 30 Updating and managing software ....................31 HP Client Management Solutions ..................... 31 Altiris Client Management Solutions ....................31 HP SoftPaq Download Manager ......................32 System Software Manager ........................ 32 ROM Flash ............................32 Remote ROM Flash ......................
  • Page 7 Calling support ..............................60 Locating ID labels ..............................61 Locating warranty information ........................... 61 Diagnosis guidelines ............................61 Diagnosis at startup .......................... 61 Diagnosis during operation ....................... 62 Troubleshooting checklist ........................... 62 HP troubleshooting resources and tools ......................63 Online support ........................... 63...
  • Page 8 Testing power supply ...................... 72 Using HP PC Hardware Diagnostics (UEFI) ......................73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........74 POST error messages and diagnostic front panel LEDs and audible codes ............74 POST numeric codes and text messages ..................75 Interpreting system validation diagnostic front panel LEDs and audible codes ..........
  • Page 9 Configuring RAID with the Intel utility ....................90 Software RAID solution ............................90 Software RAID considerations ......................90 Performance considerations ......................91 Configuring software RAID ........................ 91 Appendix C System board designators ......................92 SFF workstation system board designators ....................... 92 Tower workstation system board designators ....................

  • Page 11: Hardware Overview

    Hardware overview This chapter presents an overview of workstation hardware components. Topics HP Z240 SFF Workstation components on page 2 HP Z240 Tower Workstation components on page 8 Product specifications on page 14 Ensuring proper ventilation on page 15...

  • Page 12: Hp Z240 Sff Workstation Components

    HP Z240 SFF Workstation components This section describes the HP Z240 Small Form Factor (SFF) Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 SFF Workstation front panel Power button USB 2.0 port, charging (1, black)

  • Page 13: Hp Z240 Sff Workstation Rear Panel

    Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than three displays) can be enabled using the NOTE: Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching four or more displays. HP Z240 SFF Workstation components...

  • Page 14: Chassis Components

    Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary. Item Description Item Description Access panel...

  • Page 15: System Board Components

    For related expansion card Service slot information, see Expansion slots on page 47 Thunderbolt (option) Clear CMOS button Rear audio PCIe3 x4 ME/AMT flash override Rear USB 3.0 Cooling Password jumper Serial Processor fan Serial (option) Rear fan HP Z240 SFF Workstation components...

  • Page 16: System Board Architecture

    System board architecture The following figure shows the typical system board block diagram. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.

  • Page 17: Workstation Specifications

    "___5" provide Intel HD Graphics P530. NOTE: To drive more than three displays, use Computer Setup (F10) Utility to intermix integrated Intel HD graphics and discrete graphics cards (with four or more displays, HP recommends using only discrete graphics cards). ●...

  • Page 18: Hp Z240 Tower Workstation Components

    HP Z240 Tower Workstation components This section describes the HP Z240 Tower Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 Tower Workstation front panel Optional hard disk/optical disc drive (not USB 2.0 ports (1) (black)

  • Page 19: Hp Z240 Tower Workstation Rear Panel

    Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than three displays) can be enabled using the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching four or more displays.

  • Page 20: Chassis Components

    Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary. Item Description Item Description Power supply Slim optical drive Side access panel Hard drive Cooler Optional second optical drive System board Optional solid state drive Chassis Front bezel...

  • Page 21: System Board Components

    Expansion slots on page 47 Network / rear USB 2.0 Service Thunderbolt (optional) PCIe3 x4 Clear CMOS button Rear audio Cooling ME/AMT flash override Rear USB 3.0 Processor fan Password jumper Serial (optional) Rear fan HP Z240 Tower Workstation components...

  • Page 22: System Board Architecture

    System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported. Chapter 1 Hardware overview...

  • Page 23: Workstation Specifications

    "___5" provide Intel HD Graphics P530. NOTE: To drive more than three displays, use Computer Setup (F10) Utility to intermix integrated Intel HD graphics and discrete graphics cards (with four or more displays, HP recommends using only discrete graphics cards). ●...

  • Page 24: Product Specifications

    Depth 38.1 cm (15.0 in) 44.2 cm (17.4 in) Environmental specifications Characteristic HP Z240 SFF and Z240 Tower Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).

  • Page 25: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: Operate the workstation on a sturdy, level surface. ● ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ●...

  • Page 26: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 16 BIOS ROM on page 17 Computer Setup (F10) Utilities on page 18 Desktop management on page 29 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability.

  • Page 27: Hyper-Threading Technology (Htt)

    This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (F10) Utility to enable HTT. Go to http://www.hp.com/go/quickspecs to determine if your CPU supports HTT. SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management.

  • Page 28: Computer Setup (F10) Utilities

    Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...
  • Page 29 ● If you have made changes that you do not want applied, select Ignore Changes and Exit. To restore settings from the Advanced and Main menus to original values, select Apply Factory ● Defaults and Exit. ● To restore settings from the Advanced and Main menus to those previously saved by Save Custom Defaults, select Apply Custom Defaults and Exit.

  • Page 30: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 31 Update BIOS Using Local Media ● Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 32: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 33 Table 2-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Dynamic Runtime Scanning of Boot Block Verifies the integrity of the BIOS boot block region several times each hour while the system is running.

  • Page 34: Computer Setup-Advanced

    Table 2-2 Computer Setup—Security (continued) CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus.
  • Page 35 Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
  • Page 36 Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on.
  • Page 37 Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Port Options Allows you to hide the following ports from the operating system: ● Serial port A ● Serial port B ● SATA0 ● SATA1 ● SATA2 SATA3 ● ● Front USB ports ●...
  • Page 38 Table 2-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.

  • Page 39: Desktop Management

    Installing a remote system on page 30 Copying a setup configuration to another computer on page 30 Updating and managing software on page 31 HP Client Management Solutions on page 31 Altiris Client Management Solutions on page 31 HP SoftPaq Download Manager on page 32...

  • Page 40: Initial Computer Configuration And Deployment

    Service Boot appears in the lower- right corner of the HP logo screen. Follow the on-screen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot.

  • Page 41: Updating And Managing Software

    Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics. ●...

  • Page 42: Hp Softpaq Download Manager

    HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. For more information, go to http://www.hp.com/go/sdm.

  • Page 43: Recovering The Computer By Using Failsafe Boot Block Recovery Mode

    Remove any media such as USB keys or disks in the optical disk drives. Insert a BIOS image CD into the DVD drive or insert a USB BIOS image flash drive, such as an HP DriveKey, into a USB port.

  • Page 44: Sata Hard Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.

  • Page 45: Using Drivelock

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users, or users who do not maintain sensitive data on their hard drives as a common practice.

  • Page 46: Password Security

    BIOS settings or save them as custom defaults before resetting them in case they are needed later. Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utilities on page 18 for information on backing up the BIOS settings.

  • Page 47: Establishing A Power-On Password Using Computer Setup (F10) Utility

    Turn on or restart the computer. As soon as the computer is turned on, press and hold until you enter Computer Setup (F10) Utility. Press enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the computer, and then press and hold again to access the utility.

  • Page 48: Entering An Administrator Password

    Entering an administrator password If an administrator password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (F10) Utility. To enter an administrator password: Restart the computer. As soon as the computer is turned on, press and hold until you enter Computer Setup (F10) Utility.

  • Page 49: Chassis Security

    Computer Setup (F10) Utility. The solenoid lock FailSafe Key (available from HP) is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of a forgotten password, power loss, or computer malfunction.

  • Page 50: Ecc Fault Prediction

    If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.

  • Page 51: Component Replacement Information And Guidelines

    This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics:...

  • Page 52: Warnings And Cautions

    — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations...

  • Page 53: Electrostatic Discharge (Esd) Information

    Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product. Relative humidity Event Walking across carpet 7,500 V 15,000 V...

  • Page 54: Product Recycling

    Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. In Media Selection, choose the Desktops & Workstations product category and the Personal Workstations product family, then choose your platform This chapter provides guidelines for removal and replacement procedures.

  • Page 55: Battery

    Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).

  • Page 56: Cpu (Processor) And Cpu Heatsink

    CPU in the socket. — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, view the entire remove and replace video before you begin.

  • Page 57: Expansion Slots

    This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. Card configuration restrictions for power supplies...

  • Page 58: Sff Workstation Slot Identification And Description

    SFF workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe3 x16 PCIe3 x1 PCIe3 x1 PCIe3 x16(4) NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.

  • Page 59: Sff Workstation Installation Sequence Recommendations

    Second internal PCIe storage Only Thunderbolt card Only PCIe NIC card Serial port (cable) HP USB 3.1 Type-C PCI-E x1 card PCIe parallel port card 1394b FireWire PCIe Card NOTE: Slot sequenced from the rear I/O aperture to the board edge.

  • Page 60: Tower Workstation Slot Identification And Description

    Tower workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe3x1 PCIe3x16 PCIe3x4 PCIe3x16(4) PCI (optional) NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.

  • Page 61: Tower Workstation Installation Sequence Recommendations

    Tower workstation installation sequence recommendations Load Slot 1 Slot 4 Slot 5 Native M. Card description Slot 2 (x16) Slot 3 (x4) order (x1) (x16[x4]) (PCI) 2 (x4) PCIe graphic card Only Second PCIe graphic card Only Internal PCIe storage Only Second internal PCIe storage Only...

  • Page 62: Removal And Replacement Tips

    Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing. SFF workstations—SATA cable connection guidelines...

  • Page 63: Memory

    ● Install only HP-approved DDR3 DIMMs CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by ● Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs...

  • Page 64: Sff Workstation Dimm Installation Order

    SFF workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Chapter 3 Component replacement information and guidelines...

  • Page 65: Tower Workstation Dimm Installation Order

    Tower workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Component replacement guidelines...

  • Page 66: Power Supply

    Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ENERGY STAR® qualified ● ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) Tower Tower Power supply...

  • Page 67: Power Consumption And Heat Dissipation

    Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch.

  • Page 68: System Cabling

    System cabling SFF workstation system cabling System board components on page 5 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main power) P1 (White) PSU cable PCA (PWR COMM) P2 (White) PSU cable PCA (CPU power) P3 (White)

  • Page 69: Tower Workstation System Cabling

    Tower workstation system cabling System board components on page 11 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main Power) P1 (White) PSU cable PCA (PWR COMM) P2 (White) SATA power cable PCA (CPU Power) P3 (White) SATA power cable...

  • Page 70: Diagnostics And Troubleshooting

    Troubleshooting checklist on page 62 HP troubleshooting resources and tools on page 63 Troubleshooting scenarios and solutions on page 66 Using HP PC Hardware Diagnostics (UEFI) on page 73 Interpreting system validation diagnostic front panel LEDs and audible codes on page 80 Calling support At times you might encounter an issue that requires support.

  • Page 71: Locating Id Labels

    For a listing of all worldwide support phone numbers, go to http://www.hp.com/support and select your region. Under Contact HP, select All HP Contacts. Follow the instructions to locate the appropriate phone number. Locating ID labels To assist in troubleshooting, identification labels are available on each workstation.

  • Page 72: Diagnosis During Operation

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality.

  • Page 73: Hp Troubleshooting Resources And Tools

    HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, HP Chat Support collects information about the workstation and passes it to an online support specialist.

  • Page 74: Product Change Notifications

    Verify that the workstation is on and the power light is on. ● ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the internal display panel is lit. ●...

  • Page 75: Customer Self Repair

    NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. HP troubleshooting resources and tools...

  • Page 76: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and Software control of the power Press and hold the power button for at least four seconds does not shut down when the switch is not functional.

  • Page 77: Solving Hard Drive Problems

    Problem Cause Possible Solution Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. If no faulty device is found, replace the system board. Press and hold the power button for less than four seconds.
  • Page 78 Problem Cause Solution The system might not have Run Computer Setup (F10) Utility. automatically recognized a If the system does not recognize the new device, verify newly installed device. that the device is listed in Computer Setup (F10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

  • Page 79: Solving Display Problems

    Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct.
  • Page 80 Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls, jitters,...

  • Page 81: Solving Audio Problems

    Solving audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar, and then use speaker or headphones. turned down. the volume slider to adjust the volume. The external speakers are not Turn on the external speakers.

  • Page 82: Solving Printer Problems

    Solving printer problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for the Install the correct printer driver for the application. application is not installed.

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi)

    72), replace the power supply. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 84: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardward Diagnostics to USB device.

  • Page 85: Post Numeric Codes And Text Messages

    Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete. Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
  • Page 86 Control panel message Description Recommended action 00B-MEBx Module did not checksum correctly Memory error during POST execution of the Reboot the computer. Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 87 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives...
  • Page 88 Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. (See Clearing and resetting the BIOS on page 83.) Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 89 Control panel message Description Recommended action 800-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.

  • Page 90: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● ● System board power ● Processor failure ●...
  • Page 91 Category Major/minor code Description BIOS The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available. The embedded controller policy requires the user to enter a key sequence. The embedded controller is checking or recovering the boot block. Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization.

  • Page 92: Configuring Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.

  • Page 93: Clearing And Resetting The Bios

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
  • Page 94 Turn off the computer and any external devices, and disconnect the power cord from the power outlet. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.

  • Page 95: Appendix A Linux Technical Notes

    System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/...

  • Page 96: Network Cards

    HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.

  • Page 97: Amd Graphics Workstations

    Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.

  • Page 98: Appendix B Configuring Raid Devices

    For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs. RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures.

  • Page 99: Supported Raid Configurations

    Supported RAID configurations The following RAID configurations are supported: RAID configuration details Configuration Description Controllers RAID 0 ● Requires a minimum of two drives. Intel with RST Integrated striped disk ● Provides improved I/O performance. array ● Provides no fault tolerance. ●...

  • Page 100: Configuring Raid With The Intel Utility

    Configuring RAID with the Intel utility Follow these steps to create RAID volumes. Press ctrl+I when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open.

  • Page 101: Performance Considerations

    For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work. Performance considerations Disk I/O bandwidth is typically limited by the system bus speeds, the disk controller, and the disks themselves.

  • Page 102: Appendix C System Board Designators

    System board designators SFF workstation system board designators Designator Silk screen Component/Description E15 BBR Crisis recovery header/jumper E49 PSWD Clear password header/jumper RJ45/USB LAN/DUAL USB 3.0 J10 USB2/USB3 Quad USB 3.0 J31 X1PCIEXP1 PCIe3 x1 slot (black) J32 X1PCIEXP2 PCIe3 x1 slot (black) J41 X16PCIEXP PCIe3 x16 slot (black) J42 X4PCIEXP...

  • Page 103: Tower Workstation System Board Designators

    Designator Silk screen Component/Description FRONT USB3.0 Front I/O USB 3.0 (blue) P160 SATAPWR0 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 CPU socket Tower workstation system board designators Designator Silk screen Component Crisis recovery header/jumper...
  • Page 104 Designator Silk screen Component P26 FRONT USB3 Front panel USB3 header (blue) COMB Serial port header P60-P62 SATA0-SATA2 SATA connectors SATA3 SATA/eSATA connector STONE card connector P124 P124 HOOD LOCK Side access panel solenoid lock header P125 HSENSE Hood sensor connector (3 pin) P129 TBT connector (2x4-pin) P150...

  • Page 105: Index

    LEDs 80 cable management 45 SATA RAID 89 Component locations 5, 11 Customer Self Repair 65 CPU (processor) and CPU HP PC Hardware Diagnostics (UEFI) heatsink 46 downloading 74 expansion slots 47 Desktop management 29 guidelines 44 Altiris Client Management...
  • Page 106 Troubleshooting 60 troubleshooting locating ID labels 61 locating warranty info 61 resources and tools 63 urls Contact information for HP US HP Chat Support 63 HP Customer Self Repair 65 weights, workstation 14 Workstation setup Ensuring proper ventilation 15 Index...

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