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Screen issue
Broken lines are displayed on the edges of the screen.
Lines (red, green or blue) are displayed on the screen.
The display looks unstable and then freezes.
The screen cannot be displayed in full screen.
Sound issue
There is no sound.
The volume is too low.
There is static coming from the speakers.
There is audible sound when the volume is muted.
If
Picture Size
is set to
Screen
Fit, change the setting to 16:9.
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a
Samsung Service Centre to resolve the issue.
The screen may freeze when a resolution other than the recommended resolution is used or if the
signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause black bars at the top and bottom of
the screen.
Change the screen size setting to full screen on the product or source device.
Check the volume.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Check the cable connection.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
Audio settings for main speakers are separate from the internal speakers on the product.
Changing or muting the volume on the product does not affect an external amplifier(decoder).
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